Manage Snorelab

How to cancel SnoreLab and take back control of your subscription

What is SnoreLab

SnoreLab is a smartphone app developed by UK-based Reviva Softworks Ltd that records and scores your snoring throughout the night, helping you track patterns and measure improvements over time. If you've been using it to monitor your sleep health but no longer need the premium features, you're in the right place to cancel with confidence.

How SnoreLab works

The app runs in the background while you sleep, recording audio and generating a snore score each morning. The free version gives you basic daily scores, while the premium subscription (available monthly or annually) unlocks full-night recording, detailed trend analysis, and cloud backup so your data syncs across devices.

Why subscriptions matter

Because SnoreLab handles all billing through Apple's App Store or Google Play rather than directly, your payment method is your app store account, not SnoreLab itself. This is important: deleting the app won't stop your subscription, and you must cancel through the store platform where you originally bought it. At Stopee, we help thousands of people navigate exactly this kind of confusion every month.

New zealand consumer rights and SnoreLab

As a New Zealand consumer, you have legal protections that apply even when you're buying digital services from overseas companies like SnoreLab.

Consumer guarantees act protections

Under New Zealand's Consumer Guarantees Act 1993, digital services must be of acceptable quality, fit for purpose, and as described by the seller. If SnoreLab's premium features don't work as advertised or the app crashes repeatedly, you have grounds to request a refund or remedy. However, SnoreLab's terms state they don't offer refunds for partial billing periods, so your legal leverage lies with the app store itself (Apple or Google), not SnoreLab directly.

What you can do if things go wrong

If you encounter a faulty service, contact Apple Support or Google Play Help first, explaining the problem. If they decline a refund and you believe the app truly failed to meet acceptable quality standards, you can escalate to the Commerce Commission (comcom.govt.nz), New Zealand's competition and consumer protection authority. Stopee recommends documenting any issues with screenshots before you cancel, just in case you need to argue your case.

Cancellation methods for SnoreLab

Your cancellation path depends entirely on which app store you used to buy your subscription.

Apple app store cancellation (iOS)

If you subscribe through an iPhone or iPad, you'll cancel directly in your Apple account settings. This is the most straightforward route, and you maintain access to premium features until your current billing period ends.

Google play cancellation (Android)

Android users follow a similar process but through Google Play's subscription management portal. The steps are quick and reversible if you change your mind.

Why you can't cancel through the app itself

SnoreLab doesn't operate a web-based account system for subscription management. The app itself has no cancellation button because Apple and Google handle all billing. Deleting the app or ignoring its notifications won't cancel your recurring charge, so you must act directly on your app store account before your next billing date.

How to cancel SnoreLab step-by-step

Follow the exact steps for your device below, and you'll be free of charges within minutes.

Cancel SnoreLab on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select Subscriptions.
   • You'll see all active and paused subscriptions tied to your Apple account.
4. Find and tap SnoreLab in the list.
   • If you don't see it, check your purchase history or scroll down - sometimes recently cancelled subscriptions stay visible for a moment.
5. Tap Cancel Subscription or Turn Off Auto-Renew.
   • Apple will show you the current renewal date. Warning: make sure you cancel at least 24 hours before this date to avoid being charged again.
6. Confirm your cancellation.
   • Apple will ask you to confirm one more time. Tap to proceed.
7. You'll receive an email confirmation from Apple within minutes.
   • Keep this email as proof of cancellation for your records.

Pro tip: Apple shows you the exact date your current subscription period ends. You keep all premium features until that date, so there's no rush to cancel the moment you decide you don't want to renew.

Cancel SnoreLab on android

1. Open the Google Play Store app on your Android phone or tablet.
   • The app icon looks like a coloured triangle made of smaller shapes.
2. Tap your profile icon in the top-right corner.
   • It's usually a circle with your initial or profile photo.
3. Select Payments and subscriptions from the menu.
   • This takes you to your billing dashboard.
4. Tap Subscriptions.
   • Google displays all active subscriptions you manage through Play Store.
5. Tap SnoreLab from the list.
   • You'll see your current subscription period and renewal date.
6. Tap Cancel subscription.
   • Google will show you a cancellation window and ask you to confirm.
7. Follow the on-screen prompts and confirm your cancellation.
   • Google sends a confirmation email; save it as your proof.

Pro tip: Google Play sometimes offers a retention discount or asks if you want to pause instead of cancel. If you're only taking a break, pausing can be simpler than resubscribing later.

What happens after you cancel SnoreLab

Cancelling your subscription doesn't immediately lock you out - here's exactly what changes and what stays the same.

Your access during the final billing period

After you hit Cancel Subscription, you retain full access to SnoreLab Premium (full-night recording, trends, cloud backup) until your current billing period expires. If your next renewal date is 1 November and you cancel on 15 October, you stay premium until 31 October. Make the most of this time by downloading or backing up any data you want to keep.

What happens on the renewal date

On your renewal date, your subscription simply does not renew. No charge hits your payment method, and the app automatically downgrades to free features. You'll see limited snore scoring and lose access to trends and cloud sync, but the app continues to work.

Your recordings and data

All past recordings and data stored on your device remain after cancellation. However, cloud backups are tied to your active subscription. After you lose premium status, new recordings won't upload to the cloud, but existing cloud backups stay accessible until you manually delete them. Log into your SnoreLab account (if available) or check your app settings to review what's backed up and delete anything you'd rather not keep.

Reactivating your subscription

If you change your mind, you can resubscribe anytime through the same app store. Your old data and history aren't lost - they reappear once you subscribe again. Stopee has helped countless consumers restart subscriptions after they realised they missed a service, so there's no penalty for changing your mind.

Refunds and getting your money back

Understanding SnoreLab's refund policy helps you know exactly what to expect when you cancel.

SnoreLab's official refund policy

SnoreLab itself does not refund charges for partial billing periods. Once you've paid for a monthly or annual subscription, that charge is non-refundable under their Terms of Use, even if you cancel after one week. Your only remedy is to keep premium access until the billing period ends, then let it lapse.

Apple and google play refund options

However, the app stores operate independently of SnoreLab and may offer refunds in specific situations. Apple typically allows refund requests within 45 days of purchase if you claim the app didn't work as described. Google Play offers similar protections for up to 48 hours after purchase for some issues, though this varies. If you believe SnoreLab's premium features aren't working properly, contact the store where you bought it.

How to request a refund from apple

1. Visit reportaproblem.apple.com (or open the App Store, go to Purchased, find SnoreLab, and tap Report a Problem).
2. Select the transaction you want a refund for.
3. Choose a reason (e.g., "The app doesn't work as expected" or "I didn't authorise this charge").
4. Describe the issue briefly and submit.
5. Apple reviews and responds within 1-2 business days.

How to request a refund from google play

1. Open Google Play Store, tap your profile, and go to Payments and subscriptions > Payments settings.
2. Tap on the SnoreLab transaction.
3. Select Report a problem and describe the issue.
4. Submit and wait for Google's response (typically within 1-2 business days).

Warning: refund requests based on "I changed my mind" are rarely approved. You must claim a technical fault or unauthorised charge for the best chance of success. If you were charged without consent, that's a stronger case.

New zealand cooling-off rights

New Zealand consumer law does not grant a universal 14-day cooling-off period for digital services purchased through apps. Once you subscribe, you're committed for that billing period. This is why Stopee always recommends trying the free version of an app for at least a week before upgrading to premium.

SnoreLab pricing and subscription plans

Knowing what you're paying helps you decide whether to keep paying.

Current subscription tiers

Prices vary slightly depending on your location in the App Store and currency exchange rates. These figures are estimates based on typical NZD conversion.

Is the premium worth keeping

Ask yourself: do you actively use the trend data and cloud backup, or are you mainly interested in the daily snore score (which is free)? If you haven't opened the app in a month, cancelling saves you money. If you check it daily and reference your trends, premium is worth the cost. Most people using sleep-tracking apps find after a few months that they've stopped engaging with the data, which is the perfect time to cancel and move to the free tier.

Common mistakes when cancelling SnoreLab

Many people believe they've cancelled when they haven't, then face surprise charges - it's frustrating and easily avoided.

Deleting the app doesn't cancel the subscription

This is the number-one mistake. You can uninstall SnoreLab completely and your subscription will still renew on schedule. The app is just the interface; your billing is controlled by Apple or Google, not by whether the app exists on your device. If you delete it, you can't even see when you're about to be charged.

Stopping app notifications isn't the same as cancelling

Turning off SnoreLab notifications or blocking the app in your phone's settings does nothing to stop the charge. These actions mute alerts - they don't touch your subscription status.

Waiting until the last minute

Apple requires cancellation at least 24 hours before your renewal date. If you cancel on the renewal day itself, you'll likely be charged one more time, and you'll need to request a refund from Apple. Stopee recommends cancelling at least 3-5 days before your next renewal date to allow time for the system to process and confirm.

Not checking your confirmation email

After you tap Cancel, both Apple and Google send a confirmation email. If you don't receive one, your cancellation may not have gone through. Check your spam folder and verify in your app store account that the subscription is marked as cancelled (status should show "Subscription ended" or similar).

Confusing app store regions

If you have both an Apple ID and a Google Play account, or if you've switched devices, make sure you're cancelling in the store where you actually subscribed. You can't cancel an Apple subscription through Google Play, and vice versa. Check your email receipts or bank statements to confirm which store is billing you.

How to check if your cancellation worked

Verification takes 30 seconds and gives you peace of mind.

On apple app store

1. Open Settings > [Your Name] > Subscriptions.
2. Look for SnoreLab - it should no longer appear, or it should show "Subscription Ended".
3. Check your email for the confirmation SnoreLab has sent from Apple.

On google play

1. Open Google Play Store > Profile > Payments and subscriptions > Subscriptions.
2. SnoreLab should no longer appear in your active list, or show as "Cancelled".
3. Verify the confirmation email from Google.

Pro tip: mark your renewal date on your calendar. On that date, log back into your app store account and confirm you were not charged. If a charge does appear, contact the store immediately - most allow refunds for erroneous charges within 7 days.

Alternatives to cancellation

Before you cancel outright, consider whether these options suit you better.

Pause instead of cancel

Google Play allows you to pause subscriptions for up to 3 months. Your data stays intact, and you avoid losing access permanently. When you're ready, you resubscribe instantly. Apple doesn't offer a formal pause feature, but you can cancel and resubscribe anytime without penalty.

Downgrade to free tier

If you still want basic snore tracking without trends, just let your premium subscription lapse. The free version provides daily snore scoring and lets you review recordings on-device. You lose cloud sync and full-night recording, but it's zero cost.

Try other sleep-tracking apps

Apps like Sleep Cycle, AutoSleep, or Pillow offer similar features at different price points. If you're cancelling because SnoreLab feels expensive or doesn't deliver what you hoped, researching alternatives first prevents buyer's remorse later.

Final checklist before you cancel

Use this list to make sure you're ready and won't regret the decision.

Contact and escalation details

If you encounter problems cancelling or are charged after cancellation, here's how to escalate.

SnoreLab contact information

SnoreLab's parent company, Reviva Softworks Ltd, is based in the United Kingdom. They do not provide a dedicated New Zealand contact address or support hotline for subscription issues. Your primary contact point is always the app store where you subscribed (Apple or Google).

SnoreLab official website: www.snorelab.com (support available through the website contact form)

SnoreLab Terms of Use: www.snorelab.com/terms-of-use (contains refund and cancellation policy details)

Apple support escalation

If Apple cancels your subscription correctly but you're unhappy with a refund decision, contact Apple Support directly:

Apple Support (New Zealand): www.apple.com/nz/support or phone 0800 MY APPLE (0800 692 7753)

Google play help escalation

If Google Play doesn't resolve your issue:

Google Play Help (New Zealand): support.google.com/googleplay or email through the app itself

Commerce commission (New zealand consumer authority)

If either app store refuses to help and you believe you've been unfairly charged or the service failed to meet acceptable quality standards under the Consumer Guarantees Act, contact:

Commerce Commission New Zealand
Website: comcom.govt.nz
Phone: 0800 943 600
This is New Zealand's official consumer protection authority and can investigate breaches of consumer law.

Take control of your subscriptions today

Cancelling SnoreLab is simple once you follow the right steps and avoid the common pitfalls. You now have everything you need: clear instructions for both iPhone and Android, an understanding of your rights under New Zealand consumer law, and knowledge of what happens after you cancel. Whether you're downgrading to the free tier or switching to a different app entirely, you're in control of your spending.

At Stopee, we believe every consumer deserves clarity and confidence when managing their subscriptions. Our platform has helped thousands of people in New Zealand navigate cancellations, protect their data, and avoid surprise charges. If you need guidance cancelling other apps or services, Stopee is here to walk you through the process, step by step.

Cancel your SnoreLab subscription today using the steps above, verify your confirmation, and enjoy one less monthly charge on your credit card.