Manage Relax Melodies

How to cancel relax melodies (BetterSleep) and reclaim your peace of mind

Understanding relax melodies and why you might want to cancel

Relax Melodies, now rebranded as BetterSleep, is a sleep and relaxation app that offers soundscapes, guided meditations, and custom mixing tools to help you drift off and unwind. The app runs on iOS, Android, and through a web platform at BetterSleep.com, making it accessible wherever you are. If you've signed up and found it's not delivering the results you hoped for-or your circumstances have simply changed-you're not alone in wanting to step back.

At Stopee, we understand that subscriptions can pile up quickly, and sometimes a service that seemed perfect at sign-up stops fitting your needs. Whether Relax Melodies (BetterSleep) is draining your budget, cluttering your phone, or just not matching your sleep style anymore, this guide will walk you through cancelling with confidence and clarity.

What you need to know before you cancel

Relax Melodies operates under the BetterSleep brand in app stores and on its website. This means your subscription might be tied to Apple, Google, or the web platform-each with different cancellation methods. Additionally, knowing where your payment comes from is crucial, because refund eligibility and cancellation steps depend entirely on which platform you used to purchase.

The good news: cancelling is straightforward once you know which pathway applies to you. The key is acting within the right window and understanding your consumer rights under New Zealand law.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 protects you when you buy services. If Relax Melodies fails to deliver what was promised-for example, if the app is faulty, doesn't work as advertised, or is significantly unfit for purpose-you may have grounds to request a refund or cancellation outside the company's standard policy. This is especially true if you discovered the issue within a reasonable timeframe after purchase.

Most importantly, you cannot be forced to accept unreasonable subscription terms. If BetterSleep refuses a legitimate refund claim, you can escalate to the Commerce Commission or file a complaint through the Disputes Tribunal. Stopee encourages you to keep records of all transactions and communication-these become your evidence if you need to escalate.

How to cancel relax melodies on different platforms

Your cancellation method depends entirely on where you bought the subscription. Follow the steps that match your purchase platform.

Cancel through apple app store (iOS)

If you subscribed through your iPhone or iPad, Apple controls the billing and cancellation process. Here's how to stop the payments:

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find BetterSleep (or Relax Melodies, depending on when you subscribed) in the list.
   • If you don't see it, scroll down-active and expired subscriptions appear in order of status.
3. Tap on BetterSleep and select Cancel Subscription.
   • You'll see a confirmation screen showing your current access extends until the end of your billing period.
4. Confirm the cancellation when prompted.
   • Apple will send you a confirmation email to your Apple ID address within minutes.

Pro tip: If you prefer not to dig through Settings, you can also cancel directly within the BetterSleep app: tap My Library, then Profile, then Account, then Manage Subscription. This will redirect you to Apple's subscription screen.

Warning: Do not delete the BetterSleep app before cancelling through Settings. Deleting the app does not cancel your subscription-it only removes the app from your device. Your payment will continue until you explicitly cancel through the subscription menu.

Cancel through google play store (Android)

Android users manage subscriptions through the Google Play Store app. Follow these steps to cancel your BetterSleep subscription:

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Select Subscriptions from the menu.
   • You'll see a list of all active subscriptions linked to your Google account.
3. Tap on BetterSleep in the subscriptions list.
   • The subscription details page opens, showing your next billing date and current plan.
4. Select Cancel subscription.
   • Google will ask you why you're cancelling-answering this is optional but helpful feedback for the developer.
5. Confirm the cancellation when prompted.
   • You'll receive a confirmation, and your access continues until the end of your current billing cycle.

Pro tip: You can also cancel through the BetterSleep app itself on Android. Open the app, go to your Profile, select Account, then Manage Subscription, and choose Cancel. This redirects to Google Play, which completes the cancellation.

Warning: Uninstalling the BetterSleep app will not cancel your subscription. You must cancel through the Google Play Store app or the subscription management section of your Google account.

Cancel on the web (BetterSleep.com)

If you subscribed directly through BetterSleep.com using your browser or web account, your payments are managed by Stripe. Here's how to cancel:

1. Visit BetterSleep.com and sign in with your account credentials.
   • Use the same email and password you registered with.
2. Navigate to your account settings by clicking your Profile icon or account menu.
   • Look for Settings or Account Management in the menu.
3. Select Account or Billing Settings.
   • You should see an option to manage your subscription or view active plans.
4. Click Manage Subscription.
   • This displays your current plan, next billing date, and payment method.
5. Select Cancel Subscription or similar option.
   • Confirm the cancellation and review any exit survey questions (optional).

Pro tip: Web subscriptions managed through Stripe sometimes offer a cancellation window where you can request a refund if you cancel within a certain timeframe. Check your confirmation email for details on BetterSleep's refund eligibility window.

Warning: Web-based accounts are separate from mobile app accounts. If you have subscriptions on both iOS and Android, you must cancel each one separately.

What happens after you cancel your subscription

Understanding what occurs once you hit that cancel button removes anxiety and helps you plan your next move.

Your access after cancellation

When you cancel, you typically retain full access to BetterSleep's premium features until the end of your current billing period. You won't lose your guided meditations, soundscapes, or custom mixes midway through. After your paid period ends, the app reverts to free-tier access (if available), and you lose access to premium content.

Your account and personal data-including saved mixes, preferences, and listening history-remain in your account after cancellation. Cancelling a subscription does not automatically delete your account or erase your data.

Preventing accidental re-subscriptions

After cancellation is confirmed, check your subscription status one more time within a few days. Occasionally, technical glitches cause re-subscriptions, and catching this early makes a refund easier to claim. Additionally, keep your confirmation email from the cancellation. This proves you cancelled on time if any charges appear later.

If you see unexpected charges after cancellation, contact BetterSleep support immediately with your confirmation email. You'll have stronger grounds for a refund if you can demonstrate you cancelled promptly.

Deleting your account and data (optional)

If you want to fully remove your BetterSleep account and all associated data, cancelling your subscription is the first step. After cancellation, you can request account deletion through BetterSleep's support channels or settings menu. Most privacy policies allow account deletion within 30 days of cancellation, though this varies.

For data removal under New Zealand's Privacy Act 2020, you also have the right to request that BetterSleep delete personal information it holds about you. Put this request in writing (email works) to their support team and keep a copy for your records.

Refunds and your rights

This is where many people feel frustrated-and we understand why. Let's cut through the confusion.

BetterSleep's refund policy

BetterSleep's standard policy states that subscriptions are non-refundable. However, the company reserves the right to consider refunds on a case-by-case basis, particularly for accidental or unauthorized purchases, technical failures, or billing errors. This is not a firm "no refund ever"-it's a discretionary policy.

What this means for you: if you cancel and believe you deserve a refund, requesting one doesn't hurt. Document your reasons clearly-whether the app didn't work as promised, you were charged in error, or you encountered a technical problem.

Refunds by platform

How to request a refund

If you believe you qualify for a refund, act quickly. Here's your best approach:

1. Gather your evidence.
   • Collect your transaction receipt, confirmation emails, screenshots of the issue, and dates of charges.
2. Contact the right support channel based on your platform.
   • Apple: use the Report a Problem link in your App Store receipt.
   • Google Play: go to your Google Play purchases and request a refund directly.
   • Web: email BetterSleep support with your receipt and request.
3. Explain your reason clearly and concisely.
   • State whether the app didn't work, you were charged in error, or the service didn't match the description. Keep emotion out; stick to facts.
4. Request a specific outcome.
   • For example: "I request a full refund of NZD $12.99 charged on 15 November 2024, as the app failed to deliver the advertised sleep features."

Pro tip: If the app failed to deliver core features within the first 14 days of purchase, New Zealand's Consumer Guarantees Act gives you added weight. Frame your refund request with this in mind: "The service is unfit for its advertised purpose."

Warning: Do not issue a chargeback through your bank unless you've exhausted all other options first. Chargebacks can cause your account to be flagged or suspended, and they complicate future refund requests. Always contact the company and the platform first.

Common mistakes to avoid when cancelling

Cancellation is simple, but a few missteps can turn it into a hassle. Here's what we see go wrong most often, and how to sidestep these traps.

Confusing app deletion with cancellation

The single biggest mistake is deleting the BetterSleep app and assuming the subscription has been cancelled. It hasn't. Your card will continue to be charged every month until you explicitly cancel through your subscription settings. If you've already deleted the app, you can still cancel through Apple Settings or Google Play-the subscription exists independently of the app installation.

Cancelling mid-billing cycle and losing access

While cancelling mid-cycle stops future charges, you typically lose premium access immediately on some platforms. Check BetterSleep's cancellation confirmation carefully-it will tell you your exact access end date. If losing immediate access is a problem, contact support before clicking cancel and ask about timing options.

Forgetting to cancel both app and web subscriptions

If you subscribed on both iOS and BetterSleep.com (or Android and BetterSleep.com), you have two separate active subscriptions. Cancelling one does not affect the other. Check all three platforms-Settings on iOS, Google Play on Android, and BetterSleep.com on the web. Stopee recommends making a quick checklist and verifying each cancellation within 48 hours.

Not keeping cancellation confirmation

Save or screenshot your cancellation confirmation. If a charge appears after you've cancelled, this proof becomes essential for disputing it. Confirmation emails often contain your subscription ID, cancellation date, and final billing date-all crucial details.

Ignoring unexpected charges

If you see a charge after cancelling, don't assume it's normal. Contact BetterSleep support within 48 hours. Many billing glitches can be reversed quickly if reported promptly. Waiting weeks or months makes your case much harder to win.

Pricing and plan comparison

Understanding BetterSleep's pricing helps you decide whether the service is worth keeping or whether cancelling makes financial sense for your budget.

If you've been on a monthly plan for over a year, the annual plan saves roughly NZD $60-70. However, if the app isn't delivering value right now, cancelling makes more sense than switching plans.

A step-by-step cancellation checklist

Use this checklist to ensure you've cancelled completely and protected yourself from future charges.

1. Identify which platform(s) you used to subscribe: iOS, Android, or web/BetterSleep.com.
2. Cancel through Settings (iOS), Google Play (Android), or BetterSleep.com (web) using the steps above.
3. Confirm the cancellation by checking your subscription status again within 48 hours.
4. Take a screenshot of the cancellation confirmation showing the access end date.
5. Check your email for a cancellation confirmation from Apple, Google, or BetterSleep.
6. If you had multiple subscriptions (e.g., iOS and web), verify each one is cancelled separately.
7. Mark your calendar with the date your paid access ends to avoid surprises.
8. If a charge appears after the cancellation date, report it to support immediately with your confirmation screenshot.

When to cancel: pros and cons of staying subscribed

Before you take the plunge, consider whether keeping the subscription makes sense for your situation.

Your consumer rights and how stopee supports cancellation

New Zealand law protects you as a consumer in ways that may surprise you. Beyond the Consumer Guarantees Act, you have the right to clear billing terms, truthful advertising, and fair treatment by any company taking your money.

If BetterSleep refuses a legitimate refund request or hides its cancellation process deliberately, you have recourse. The Commerce Commission and the Disputes Tribunal both handle consumer complaints. If you've suffered loss or stress due to unfair practices, you may be entitled to compensation.

At Stopee, we exist to help you reclaim control of your subscriptions. We break down every cancellation step, highlight your rights, and provide the knowledge you need to negotiate refunds when companies fall short. Stopee has helped thousands of consumers navigate cancellations just like yours, and we're here to ensure you don't get stuck paying for services you don't use.

If BetterSleep or any other company makes cancelling deliberately hard, document everything and reach out to Stopee or your local consumer authority. You are in control-not the subscription.

Where to find BetterSleep's support and contact details

If you need help during the cancellation process or want to dispute a charge, here's where to reach out:

BetterSleep support: Visit BetterSleep.com/support or email their help team through the support portal. Response times vary but typically range from 24 to 48 hours.

Apple support (for App Store issues): Go to support.apple.com or use the Report a Problem link in your App Store purchase receipt.

Google Play support (for Android issues): Visit support.google.com/googleplay or request a refund directly through the Google Play app.

New Zealand consumer authorities:

• Commerce Commission: consumerprotection.govt.nz or 0800 943 600
• Disputes Tribunal: disputes.govt.nz for complaints under NZD $15,000

BetterSleep's registered business address is located in Canada, which means cross-border complaints may be referred to your local consumer protection authority. Keep all receipts and correspondence in case you need to escalate.

Final thoughts: taking back control

Cancelling Relax Melodies (BetterSleep) is straightforward once you know the right steps and platform. Whether you're cancelling because the app doesn't match your needs, your budget has tightened, or you've simply found a better alternative, you now have a clear roadmap.

Remember: cancelling is your right, not a failure. Your money belongs to you, and any company worth supporting makes it easy to leave. If BetterSleep or any subscription makes the process deliberately difficult, that's a red flag-and a reason to cancel with confidence.

Stopee is always here to help you navigate subscription frustrations. Whether you're cancelling Relax Melodies today or facing a tricky cancellation months down the line, our guides and resources keep you informed and empowered. Your financial freedom starts with taking control of what you pay for-and Stopee makes that easier.