Manage Relax Melodies

How to cancel relax melodies (now BetterSleep) in the philippines without losing money

Understanding what relax melodies actually is and why it rebranded

Relax Melodies, now operating under the brand name BetterSleep, is a sleep and relaxation app that delivers guided audio content, sleep soundscapes, and meditation mixes to help you rest, focus, and unwind. If you signed up in the Philippines, you likely created a recurring subscription that renews automatically unless you actively cancel before your next billing date.

The branding transition from Relax Melodies to BetterSleep has confused many users in the Philippines. When you try to find support or cancellation options, the official pages now redirect to BetterSleep resources and terms. This name change is important to know because it explains why your subscription confirmation emails or app might show "BetterSleep" while your bank statement still says "Relax Melodies." At Stopee, we see this confusion happen regularly across rebranded services, and it often delays cancellation because users search for the old brand name.

The core promise is simple: you pay upfront, get access to all content and features, and can cancel anytime without a penalty fee before your renewal date. However, the free trial conversion and the multi-platform billing system create multiple cancellation traps that we'll walk you through.

The pricing structure and billing cycle

Relax Melodies offers three subscription tiers in Philippine peso to make pricing transparent for local users:

The free trial is where most billing surprises originate. You download the app, start your trial on a Tuesday, and unless you cancel by the trial end date, the system automatically charges you ₱499.00 for the monthly plan. Stopee consumer advocates find this the number one reason users report unexpected charges from Relax Melodies.

Where billing comes from and why it matters for cancellation

Your subscription payment source determines where you must cancel. Many users in the Philippines download the app from Google Play Store or Apple App Store, meaning the billing relationship is actually with Google or Apple, not directly with Relax Melodies. If you signed up through the website (relaxmelodies.com), your payment method is on file there instead.

This is critical: cancelling in the app does not always cancel billing if the app store processed your subscription. Similarly, cancelling on the website does not stop an Apple or Google subscription. At Stopee, we emphasize this point because it's the primary reason users think they've cancelled but then receive a surprise charge 30 days later.

Your consumer rights under philippine law and when to use them

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, including automatic renewal traps and failure to honor cancellation requests. Under this law, you have the right to cancel recurring billing without penalty, provided you cancel before the next charge date.

If Relax Melodies (or BetterSleep) continues to charge you after you've clearly requested cancellation, you can file a complaint with the Department of Trade and Industry (DTI) in the Philippines. The DTI enforces consumer protection standards and can compel refunds or service cessation. Stopee recommends keeping screenshots of every cancellation attempt and email confirmation as evidence if you need to escalate.

You are also entitled to a refund if you cancel within 14 days of your initial charge, according to standard consumer protection guidelines. This applies even if you've used the service. If the company refuses to refund you within this window, document the denial and report it to the DTI.

How to cancel relax melodies through the app

If you subscribed directly through the app and want to cancel your recurring billing, follow these exact steps.

1. Open the Relax Melodies or BetterSleep app on your phone
   • Sign in with your email address and password
   • If you cannot remember your credentials, use the "Forgot Password" option to reset
2. Tap the menu icon (three horizontal lines) or your profile avatar, usually in the top left or bottom right corner
   • Look for "Settings," "Account," or "Subscription" - the exact label varies by app version
3. Select "Manage Subscription" or "Billing"
   • You should see your current plan, next billing date, and a "Cancel Subscription" or "Unsubscribe" button
4. Tap "Cancel Subscription"
   • The app may show a retention offer, a discount prompt, or a survey asking why you're leaving - these are common friction tactics, and you can skip them
5. Confirm the cancellation by tapping "Yes, cancel" or a similar confirmation button
   • Wait for a final confirmation message on screen
6. Take a screenshot of the cancellation confirmation immediately
   • Save this image and note the date and time - this becomes evidence if the app charges you again

Warning: If you do not see a "Cancel Subscription" button inside the app, your subscription is likely being managed through Google Play Store, Apple App Store, or the website instead. Do not assume your subscription is cancelled just because the button is missing. Proceed to the relevant platform section below.

How to cancel relax melodies through google play store (Android)

Most Android users in the Philippines who experience surprise charges discover their subscription was processed by Google, not the app itself. Cancelling here stops the automatic renewal immediately.

1. Open Google Play Store on your Android phone
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions"
   • This shows all active and paused subscriptions tied to your Google account
3. Find and tap "Relax Melodies" or "BetterSleep" in the list
   • If you see both names, look for the one with an active status
4. Tap "Cancel subscription"
   • Google may ask for feedback or offer a discount - ignore these prompts
5. Confirm the cancellation by selecting "Cancel subscription" again on the final prompt
   • You'll see a confirmation message showing your service remains active until the end of your current billing period
6. Screenshot the confirmation screen with today's date and time visible
   • Return to "Manage subscriptions" in 30 seconds and confirm the status shows "Cancelled" - this proves the action was accepted

Pro tip: If you see "Paused subscription" in Google Play, the subscription is temporarily frozen but not cancelled. You must select "Cancel subscription" again to fully stop billing.

How to cancel relax melodies through apple app store (iOS)

iPhone and iPad users in the Philippines often manage their Relax Melodies subscription through Apple's billing system rather than the app's own interface. The cancellation process is straightforward but must be done on Apple's platform.

1. Open the Settings app on your iPhone or iPad
   • Do not open the Relax Melodies or BetterSleep app - Settings is where Apple manages subscriptions
2. Scroll down and tap "App Store"
   • This section consolidates all app purchases and subscriptions linked to your Apple ID
3. Tap your name or profile icon at the top of the screen
   • Select "Subscriptions"
4. Look for "Relax Melodies" or "BetterSleep" and tap it
   • You'll see your subscription level, next billing date, and cancellation options
5. Tap "Cancel Subscription"
   • Apple may show you different plan options or warn that you'll lose access - these are retention screens, not warnings you should heed
6. Confirm by selecting "Confirm Cancellation"
   • You'll see a message confirming cancellation is effective at the end of your current billing period
7. Return to the Subscriptions list and verify the status no longer shows "Active"
   • Take a screenshot with the date and time visible as your proof of cancellation

Warning: Apple may show your subscription as "Expired" or "Not Renewing" instead of "Cancelled." Both mean the same thing: no future charges will occur.

How to cancel relax melodies through the website

If you paid directly on relaxmelodies.com using your credit card or debit card (not through an app store), you must cancel your subscription account on the website.

1. Visit relaxmelodies.com or bettersleep.com in your web browser
   • Both URLs redirect to the current BetterSleep platform
2. Sign in with your email address and password
   • If you cannot log in, click "Forgot Password" to reset your credentials
3. Navigate to "Account Settings" or "Manage Subscription"
   • This is usually in a menu labeled "Profile" or represented by a gear icon
4. Find your subscription plan and click "Cancel Subscription"
   • The website may show a discount offer, a pause option, or a satisfaction survey - proceed past these without engaging
5. Confirm your cancellation request by clicking "Yes, cancel my subscription"
   • You should see a final confirmation page stating your subscription will not renew after your current billing period
6. Screenshot the confirmation page immediately, including the current date and time
   • Send yourself a copy via email or save it to cloud storage as a backup

Next, check your email inbox for a cancellation confirmation email from support@bettersleep.com. If you do not receive one within 2 hours, the cancellation may not have been processed. In that case, send a cancellation email directly to support@bettersleep.com (see contact details below) as a backup.

What happens after you cancel and when to expect your access to end

Cancelling your Relax Melodies subscription does not delete your account or end access immediately. You retain full access to the app and all paid features until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your next billing date is the 30th, you can use the app freely until the 30th. After that date, the app either locks you out or displays a "subscription expired" message.

You will not be charged again after your cancellation is processed. However, you should monitor your bank statement or payment method for the next 30 days to confirm no charges appear. At Stopee, we recommend setting a calendar reminder on your next expected billing date - if a charge still appears after cancellation, you have immediate proof that the company failed to honour your request.

Your data (saved sleep sounds, custom mixes, meditation preferences) may be deleted according to the privacy policy. Relax Melodies does not promise to retain this information after cancellation, so screenshot or export any content you want to keep before the access window closes.

Refunds and how to claim money back if you were charged unfairly

Relax Melodies does not advertise a refund policy on its website, but Philippine consumer law gives you protection. If you cancel within 14 days of your first charge and request a refund, the company should honour that request without penalty.

To request a refund, email support@bettersleep.com with the following information:

• Your account email address
• The date you subscribed and the amount charged (₱499.00, ₱1,250.00, or ₱4,990.00)
• A clear statement: "I request a full refund under the Consumer Act of the Philippines (Republic Act No. 7394) because I am cancelling within 14 days of my initial subscription charge."
• Screenshots of your subscription confirmation and the charge on your bank statement or card billing page

The company typically responds within 5 to 7 business days. If they deny your refund or do not respond, file a complaint with the Department of Trade and Industry (DTI) Consumer Assistance Center. Stopee advisors have helped consumers escalate these disputes successfully when the company initially refused.

If you were charged after cancelling (meaning the company ignored your cancellation request), you have an even stronger case for a refund. Report this to the DTI immediately and provide screenshots of your cancellation confirmation alongside the unwanted charge.

Common mistakes that delay or prevent cancellation

We understand the frustration when you think you've cancelled but the charges keep coming. This almost always happens for one specific reason: cancelling in the wrong place.

Mistake 1: Cancelling in the app when you subscribed through Google Play or Apple. The app cancel button does nothing if Google or Apple processes your billing. You must cancel through the store itself. Stopee sees this trap catch users repeatedly because they assume the app controls all subscriptions.

Mistake 2: Clicking "Pause Subscription" instead of "Cancel Subscription." Pausing temporarily stops charges for a month or two but automatically resumes billing afterward. The wording on the app can be vague, so look specifically for a button that says "Cancel," "Unsubscribe," or "End subscription."

Mistake 3: Not taking screenshots of the cancellation confirmation. If the company later claims they never received your cancellation request, a screenshot dated and timestamped is your only proof. Without it, the company's word often overrides yours in billing disputes.

Mistake 4: Assuming the free trial doesn't convert without confirmation. Many users delete the app after the trial thinking this cancels billing automatically. It does not. The subscription converts to paid unless you explicitly cancel beforehand. You must log in and click cancel while you still have access.

Mistake 5: Ignoring retention offers and discount prompts without confirming the original cancellation completed. These screens distract you from finishing the cancellation process. Do not assume the presence of a discount offer means cancellation is pending - always proceed to the final "Confirm" button and wait for the success page.

Refund and cancellation checklist

Before you contact support or escalate to the DTI, confirm you've completed every step in this checklist:

How to escalate if relax melodies refuses to cancel or refund

If you cancel and the company continues to charge you, or if they refuse to refund you within 14 days of your first charge, you have an official avenue for complaint.

Step 1: Document everything. Compile screenshots of your cancellation confirmation, the unwanted charge, and any support responses (or lack thereof). Include dates and times.

Step 2: Send a final demand email to support@bettersleep.com. Clearly state: "I cancelled my subscription on [date] and was charged on [date] after cancellation. This violates Republic Act No. 7394 (Consumer Act of the Philippines). I demand a full refund within 7 days." Attach your evidence screenshots.

Step 3: File a complaint with the DTI Consumer Assistance Center. You can lodge a complaint in person at any DTI office, by phone (1386 from any network in the Philippines), or online at consumerassistance.dti.gov.ph. Provide your account details, dates, and evidence. The DTI will contact Relax Melodies and require them to respond within 10 business days.

Stopee has seen DTI escalations recover unfair charges for users who were ignored by the company directly. The DTI has authority to compel refunds and suspend the company's operations if they consistently violate consumer protection law.

Your contact and mailing address for cancellation escalation

If email support is unresponsive or you need to send formal cancellation notice by post, use this address:

Email: support@bettersleep.com

Important note: The original Relax Melodies website and postal mailing address are no longer active. All correspondence now routes through BetterSleep (the rebranded entity). When emailing, specify that you are cancelling your "Relax Melodies" or "BetterSleep" subscription and include your account email address and subscription tier so they can locate your account immediately.

For formal complaints to the DTI in the Philippines, no mailing address is necessary - file your complaint through the online portal or visit your nearest DTI office. The DTI will handle service of notice to the company on your behalf.

Final summary and your next step

Cancelling Relax Melodies (now BetterSleep) in the Philippines is straightforward once you identify where your subscription is processed. If you subscribed through the app interface, cancel there. If you used Google Play, cancel in Google Play. If you used Apple, cancel in Settings. If you paid directly on the website, cancel on the website.

Always take a screenshot of your cancellation confirmation and monitor your next billing date for any surprise charges. You have consumer protections under Philippine law (Republic Act No. 7394), including the right to cancel anytime without penalty and to request a refund within 14 days if you choose to do so. If the company refuses to honour your cancellation or refund request, the DTI Consumer Assistance Center is your enforcement lever.

Stopee has helped thousands of consumers cancel subscriptions like Relax Melodies by walking through these exact steps, anticipating platform-specific traps, and providing evidence templates for disputes. If you feel stuck at any point - whether you cannot locate your subscription source or the company is ignoring your cancellation request - Stopee resources are available to guide you through escalation with confidence. Your right to cancel is protected by law, and you are not alone in enforcing it.