Manage Relax Melodies

How to cancel your relax melodies subscription and protect your money

What is relax melodies and why you might want to cancel

Relax Melodies is a sleep and relaxation app available on iOS and Android that provides ambient sounds, guided meditations, bedtime stories and customizable soundscapes. The app attracts millions of users worldwide who rely on it to fall asleep, manage anxiety and build calming routines. However, many users in Ireland discover that the app charges recurring subscription fees through the Apple App Store or Google Play, and cancelling that subscription is far more complicated than signing up.

Users report genuine frustration with Relax Melodies for three main reasons: unexpected charges continuing after they believed they had cancelled, confusion about how subscription renewal works through the app store ecosystem, and loss of access to previously unlocked content following major app updates. If you recognise yourself in any of these situations, you are not alone, and Stopee has helped thousands of Irish consumers take back control of their subscriptions.

Understanding your subscription and billing cycle

When you subscribe to Relax Melodies through your iPhone or Android device, the app store (Apple or Google) handles your billing, not Relax Melodies directly. This means your payment method is charged on a recurring schedule: monthly, quarterly or annually, depending on which plan you chose. Your billing cycle renews automatically unless you actively cancel before the renewal date.

The critical point is this: cancelling the app itself does not cancel your subscription. Deleting Relax Melodies from your phone stops you using it, but your payment card continues to be charged. This is a dark pattern deliberately built into the app store system, and understanding it now will save you money and stress later.

Why cancellation matters now

If you are no longer using Relax Melodies, or if the app no longer meets your needs, cancelling your subscription immediately stops future charges. In Ireland, consumer law gives you the right to cancel a digital subscription within 14 days of purchase (or renewal) without penalty, provided you have not used the service significantly. After that window closes, you can still cancel, but you may not be eligible for a refund. The sooner you act, the sooner you protect your money.

Stopee recommends cancelling before your next renewal date so that you avoid being charged for a billing cycle you will not use.

Your consumer rights under irish and EU law

Irish consumer protection law and EU Directive 2011/83/EU give you specific rights when cancelling digital subscriptions.

The 14-day cooling-off period

When you purchase or renew a digital subscription like Relax Melodies, you have 14 calendar days from the date of purchase to cancel and request a full refund. This right exists even if you have already started using the service, provided you have not used it substantially. "Substantially" is vague in practice, but courts in Ireland and across the EU have found that passive use (opening the app once or twice, or streaming background sounds for a short period) does not count as substantial use.

To claim this right, you must inform Relax Melodies of your cancellation decision within the 14-day window. Written notice (email or registered post) is always stronger evidence than an app notification or in-app button.

Rights after the 14-day window

After 14 days, you lose the automatic right to a refund under the cooling-off rules. However, you retain the right to cancel your subscription at any time. Your subscription will end at the conclusion of your current billing cycle, and no further charges will be applied after cancellation.

If Relax Melodies has breached a contract term, supplied a faulty service or misrepresented its features, you may still have grounds to demand a refund even outside the 14-day window. This is where evidence matters: keep records of any app crashes, missing features, unexpected charges or misleading marketing.

How to escalate if the company refuses

If Relax Melodies ignores your cancellation request or refuses to refund you, you can escalate to the Competition and Consumer Protection Commission (CCPC) in Ireland or the relevant consumer authority in your local region. The CCPC has the power to investigate, mediate and enforce compliance with consumer law. You can file a formal complaint free of charge via their website.

Stopee recommends keeping all correspondence with Relax Melodies-email confirmations, screenshots of app settings, billing statements and dated cancellation notices-because the CCPC will request this evidence if your case proceeds.

Pricing plans and what you might be paying

Relax Melodies offers several subscription tiers, each charged through your app store and renewed automatically.

Prices vary by region and app store, and promotional offers are common. Always check the exact amount on your most recent bank statement or app store receipt to confirm what you are actually being charged.

How to cancel relax melodies on iOS (Apple)

If you use Relax Melodies on an iPhone or iPad, you must cancel through your Apple ID subscription settings, not within the app itself.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name or Apple ID banner at the very top of the Settings menu.
   • This opens your Apple ID account page.
3. Select Subscriptions.
   • Scroll down if you do not see it immediately.
4. Find and tap Relax Melodies & Sleep Sounds in the list of active subscriptions.
   • If you do not see it here, your subscription may have already expired or been cancelled.
5. Tap Cancel Subscription.
   • Apple may show a prompt asking why you are leaving or offering a discount. Ignore these and proceed to cancel.
6. Confirm cancellation by tapping Cancel Subscription again when prompted.
   • Apple will display a confirmation message stating your subscription will end on a specific date.
7. Take a screenshot of the final confirmation page showing the cancellation date and your subscription status as "Expired".
   • This screenshot is your proof of cancellation; save it to your phone or email it to yourself.

Pro tip: iOS subscriptions are cancelled immediately, but your access continues until the end of your current billing cycle. You will not be charged again after that date, even though you can still use the app until midnight on the renewal date.

Warning: If Relax Melodies reappears in your subscriptions list a few weeks later, the developer may have re-enrolled you in a free trial or promotional offer. Monitor your Subscriptions page monthly to catch this.

How to cancel relax melodies on android (Google play)

Android users must cancel through Google Play, not through the app. The process is similar to iOS but accessed via your Google account.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon (usually a coloured circle or initial) in the top right corner.
2. Select Manage subscriptions or Payments and subscriptions (depending on your Android version).
   • If you see "Manage subscriptions" directly, tap it. Otherwise, go to "Payments and subscriptions" and then tap "Manage subscriptions".
3. Find Relax Melodies in the list of active subscriptions.
   • Scroll through the list if it is not immediately visible.
4. Tap Relax Melodies to open its subscription details.
   • You will see your plan, renewal date and payment method.
5. Select Cancel subscription.
   • Google Play may show a survey or discount offer. Proceed to cancel without engaging with these prompts.
6. Confirm your cancellation choice by selecting the final confirmation button.
   • Google will display a message confirming that your subscription will end on a specific date.
7. Screenshot the final confirmation screen for your records.
   • Email this screenshot to yourself so you have a permanent dated record.

Pro tip: Android subscriptions (like iOS) are cancelled immediately, but your access continues until the end of your billing period. You will not see a refund for the current cycle unless you cancel within Google's refund window, typically 48 hours for monthly subscriptions.

Warning: Google Play does not always show a cancellation confirmation email by default. Check your email inbox and spam folder for a confirmation message from Google. If you do not receive one within 24 hours, log back into Google Play and verify that the subscription status now shows "Cancelled".

What happens after you cancel

Cancelling a subscription is only the start of protecting yourself. What you do in the days and weeks after cancellation determines whether you stay cancelled or accidentally get re-enrolled.

Access and expiration timing

Your Relax Melodies app will remain on your phone and fully functional until midnight on your renewal date. After that date, opening the app will show a message asking you to subscribe again, and you will lose access to premium sounds and features (though some apps retain a limited free tier).

You will not be charged again after your final billing cycle ends, provided you completed the cancellation process correctly. However, do not delete the app immediately. Keep it installed for at least 2-3 weeks so that you can verify your bank statement and confirm that no further charges have been applied.

Monitoring your bank statement

Check your credit card or bank statement 5-7 days after your cancellation date, and again on the exact renewal date that Apple or Google showed you. Look for any charge from "Relax Melodies", "Apple", "Google Play" or similar. If a charge appears after you cancelled, do not panic-you have grounds to dispute it.

Stopee advises setting a phone reminder for your renewal date plus one day, so that you remember to check your statement while the transaction is still fresh in your mind.

Deleting your account data (optional)

Cancelling your subscription does not delete your account or personal data from Relax Melodies' servers. If you wish to fully remove your account, look for a "Delete Account" option in the app's Settings or Account menu, or email Relax Melodies support directly with a request to delete your data. Under GDPR and Irish data protection law, they must comply within 30 days.

Refunds and what you can claim back

Whether you can claim a refund depends on when you cancel and how much you have used the app.

Refunds within 14 days

If you cancel within 14 days of your purchase or renewal date, you can request a full refund from Apple or Google Play directly. The easiest way is to open the app store, go to your purchase history or subscription details for Relax Melodies, and select "Report a Problem". Explain that you want to cancel and request a refund because you have not substantially used the service.

Apple and Google often approve these refund requests automatically if you act within their 14-day window. The refund is typically credited back to your original payment method within 5-10 working days.

Refunds after 14 days

After 14 days, you cannot claim an automatic refund through the app store just because you changed your mind. However, you may be eligible for a refund if:

• The app is faulty, crashes repeatedly or does not match the description in the store listing.
• Relax Melodies misrepresented a feature (for example, claiming unlimited sounds when you hit a paywall immediately).
• You can prove the app was unusable due to a bug.
• Your renewal charge was processed without your consent (though this requires evidence).

In these cases, email Relax Melodies support or the relevant app store support team with specific details: date of purchase, amount charged, what went wrong, and what you are requesting (refund or credit). Include screenshots of the problem if possible. Escalate to Apple Support or Google Support if Relax Melodies ignores you.

Stopee recommends keeping all correspondence because you may need to file a dispute claim with your bank or lodge a complaint with the CCPC if the company refuses.

Common mistakes people make when cancelling

Cancelling a subscription sounds simple, but thousands of Irish users make avoidable errors that cost them money and time.

Deleting the app instead of cancelling the subscription

The most common mistake is deleting Relax Melodies from your phone and assuming the subscription is gone. It is not. Your bank account will continue to be charged on your renewal date because the subscription lives in Apple ID or Google Play, not on your device. If this has happened to you, do not worry-follow the cancellation steps in this guide now, and you can still dispute the unwanted charges with your bank.

Missing the renewal date

If you forget to cancel before your renewal date, you will be charged for another cycle. You can still cancel immediately after being charged and request a refund if you can demonstrate that the charge was unwanted or that you fall within the 14-day refund window. Keep your receipt from the unwanted charge; it will be evidence of when the renewal occurred.

Ignoring app store confirmation messages

After you cancel, Apple or Google displays a confirmation message on screen. Many users dismiss this without reading or screenshotting it. This message contains your cancellation date and is proof that you acted. Take a screenshot immediately, or you will struggle to prove you cancelled if a dispute arises later.

Not checking for re-enrollment

Some app developers use dark patterns to re-enrol users in free trials or promotional subscriptions after cancellation. Check your Subscriptions list in Apple ID or Google Play once a week for the first month after cancellation. If Relax Melodies reappears, cancel it again immediately and consider filing a complaint with the CCPC or app store.

We understand that cancelling a subscription should not require this level of vigilance. The fact that it does reflects a systemic problem in the app industry. Stopee works to expose and challenge these dark patterns on behalf of consumers like you.

Comparing relax melodies to alternatives

If you are cancelling because Relax Melodies no longer serves your needs, you may want to explore other sleep and relaxation apps or methods.

Before cancelling Relax Melodies, ask yourself: is the app itself the problem, or is the subscription model? If it is the latter, free alternatives or ad-supported services might suit you better. If it is the former, trying a competitor might help-but do not pay for annual plans upfront until you have tested the app for at least a month.

Your step-by-step checklist for cancellation

Use this checklist to ensure you cancel correctly and protect yourself.

• Check your most recent bank statement or app store receipt to confirm your next renewal date.
• Choose your device type (iOS or Android) and follow the cancellation steps in this guide.
• Screenshot the final confirmation message from Apple or Google showing your cancellation date.
• Email the screenshot to yourself or save it to your cloud storage for safekeeping.
• If you are within 14 days of purchase or renewal, request a refund through the app store immediately.
• Set a phone reminder for your renewal date plus one day to check your bank statement.
• Verify that no charge appears on your statement at least 2-3 days after the renewal date.
• Check your Subscriptions list weekly for the first month to catch any unwanted re-enrollment.
• Keep all records (cancellation screenshots, receipts, bank statements) for at least 6 months.
• If an unwanted charge appears, file a dispute with your bank or lodge a complaint with the CCPC.

Reviews and what users say about cancelling

Real users of Relax Melodies frequently mention cancellation in their app store reviews and consumer forums.

Positive experiences

Users who cancel successfully report that the process is straightforward once they know where to look. Many praise the fact that Apple and Google provide clear confirmation messages and that refunds are processed quickly within the 14-day window.

Frustrations

The majority of negative cancellation reviews centre on three themes: confusion about where to cancel (many users look in the Relax Melodies app and do not find the option), unwanted re-enrollment after cancellation (the app appears in their subscriptions again weeks later), and difficulty obtaining refunds beyond the 14-day window. Several users also report that app store support staff were unhelpful or refused refunds without valid reason.

Stopee has observed that these complaints are common across the app industry, not unique to Relax Melodies. The problem is structural: app stores make it easy to subscribe but deliberately difficult to cancel, and developers exploit this design.

What this tells us

The reviews make one thing clear: you are not alone in finding cancellation confusing or frustrating. Your experience is shared by hundreds of users. This is also why it is crucial to follow the steps in this guide carefully and keep evidence of every action you take. When complaints are well-documented and escalated to the CCPC or a payment processor, companies do respond.

If relax melodies refuses to cancel or refund

In rare cases, you may encounter resistance from Relax Melodies or the app store. Know your options.

App store escalation

If Apple or Google refuses to process your cancellation or refund, contact their customer support directly:

• Apple: Visit apple.com/support, select "Subscriptions", and start a chat or schedule a call. Reference your cancellation date and explain that the subscription has not ended.
• Google: Go to play.google.com/store/support and select your issue. Google support can manually cancel subscriptions that the app store interface fails to process.

Bank chargeback

If the app store refuses to help and unwanted charges continue, contact your bank. You can dispute the transaction as "subscription not cancelled as requested" or "unauthorised recurring charge". Your bank will investigate and reverse the charge if your evidence (cancellation screenshot, multiple attempts to cancel, ignored support emails) is credible. This process takes 10-20 working days.

CCPC complaint

File a formal complaint with the Competition and Consumer Protection Commission at www.ccpc.ie if Relax Melodies or the app store has violated consumer law. The CCPC investigates breaches of the Consumer Rights Act 2015 and the GDPR, and can issue enforcement notices and penalties. Your complaint will be stronger if you submit copies of all correspondence, screenshots and bank statements.

Contact information for disputes and complaints

If you need to escalate a cancellation dispute, here is where to go:

• Relax Melodies support: Check the app's Settings menu for an email address, or visit the developer's website for contact details.
• Apple Support: apple.com/support (phone, email or chat available)
• Google Play Support: play.google.com/store/support (online form or email)
• Competition and Consumer Protection Commission (Ireland): www.ccpc.ie; telephone: 0818 644 200; email: info@ccpc.ie
• Your bank: Contact the customer service number on the back of your card to dispute a charge.

Stopee is committed to giving you the knowledge and tools you need to cancel any subscription confidently. Over the past year, Stopee has helped thousands of Irish consumers cancel unwanted subscriptions, recover unauthorised charges and stand up to dark patterns in the app industry. Whether you are cancelling Relax Melodies today or tackling another subscription tomorrow, visit stopee.com to access free guides, sample cancellation letters and live support. Stopee exists because your money and your rights matter.