Manage Reflectly

How to cancel reflectly and stop unwanted charges in the philippines

What reflectly is and why you might want to leave

Reflectly is a mood-tracking journaling app that lets you record your thoughts, reflect on your feelings, and track emotional patterns over time. The service comes from Denmark and operates on a freemium model, meaning you get basic journaling tools free, but unlock advanced features when you upgrade to a paid Premium plan.

Many users in the Philippines find value in Reflectly at first. You get daily prompts tailored to your mood, insights into your emotional trends, and a private space to process your thoughts. However, if you no longer use the app, find the Premium features unnecessary, or want to switch to another journaling tool, you need a clear path to cancel without frustration. That's where Stopee comes in. At Stopee, we help thousands of Filipino consumers navigate subscription cancellations with confidence and clarity.

The freemium model explained

Reflectly's free tier gives you basic journaling, limited daily prompts, and mood tracking at no cost. The Premium tier removes those limits and adds custom themes, deeper emotional insights, and unlimited entries. Your next billing date matters because Reflectly charges you on a recurring cycle, and if you don't cancel before that date arrives, you'll be charged again.

Why cancellation feels unclear

Reflectly doesn't maintain a local Philippine office or dedicated phone support. Support comes through email only at support@reflectly.com, with no published response time guarantees. User reports collected by Stopee show repeated complaints about continued billing after cancellation attempts, which tells you that the cancellation process itself is not as straightforward as it should be. Your mission is to identify exactly where you subscribed, cancel from that same place, and keep proof of the cancellation.

Reflectly pricing and billing in the philippines

Your monthly or yearly charge depends on the plan you chose when you signed up.

These prices are approximate and may shift with currency exchange rates. Your actual charge depends on your payment method (GCash, Maya, credit card, or debit card) and which billing platform processed your subscription. If you signed up through Apple's App Store, you'll cancel there. If you used Google Play, you'll cancel there. If you subscribed on Reflectly's website directly, you'll cancel through your account settings.

Where you subscribed matters: identify your billing platform

Before you cancel, you must know which service is actually charging you, because each platform has its own cancellation steps.

Check your payment history first

Open your bank app, credit card app, GCash, or Maya and search for transactions from Reflectly. Look for the merchant name on each charge. It will likely say one of the following:

• Apple (if you subscribed through the App Store on iPhone or iPad)
• Google (if you subscribed through Google Play on Android)
• Reflectly directly (if you subscribed on reflectly.com via web)

Save a screenshot of your last charge with the date, amount, and merchant name. This is your proof, and you'll need it if you have to escalate to your bank or file a complaint with the National Telecommunications Commission (NTC) or the Department of Trade and Industry (DTI) in the Philippines.

Search your email for receipts

Check your inbox (including spam and promotions folders) for receipts from Apple, Google, or Reflectly. These emails confirm which platform owns your subscription. If you find an email from Apple saying "Your subscription to Reflectly Premium has been renewed," you subscribed through the App Store. If you see a Google Play email, you subscribed through Google.

How to cancel reflectly step by step

Your cancellation method depends on where you subscribed. Follow the steps for your platform.

Cancel reflectly on apple app store (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Tap Subscriptions.
   • Find Reflectly in the list and tap it.
   • Tap Cancel Subscription at the bottom.
   • Confirm your cancellation by tapping Cancel Subscription again.
2. Apple will ask you why you're canceling. You can skip this or provide feedback.
   • This step doesn't affect your cancellation; it's optional.
3. You'll see a message confirming your cancellation and your final access date.
   • Screenshot this confirmation and save it.
   • Keep the confirmation email Apple sends you (check your inbox and promotions folder).
4. Access to Reflectly Premium ends on the date shown. You keep using the app until that date, then revert to the free version automatically.
   • If you're charged after this date, contact Apple support immediately with your cancellation proof.

Pro tip: Apple cancellations take effect immediately, but your access lasts until the end of your current billing cycle. You won't be refunded for the current cycle, but you won't be charged again.

Cancel reflectly on google play (Android)

1. Open the Google Play app on your Android phone or tablet.
   • Tap the menu icon (three horizontal lines) in the bottom right corner.
   • Tap Subscriptions.
   • Select Reflectly.
2. Tap Cancel subscription.
   • Google will show you a reasons menu. Select any option or skip it.
3. Confirm your cancellation.
   • You'll see "You've cancelled your subscription to Reflectly."
   • Screenshot this message immediately.
4. Google will send a confirmation email to your account email address.
   • Check your inbox and all folders for this email.
   • The email confirms your cancellation date and final access date.
5. Your Premium access ends on your next billing date (the date shown in the cancellation email).
   • After that date, you'll use the free version only.
   • If you're charged after the stated cancellation date, contact Google Play support with your proof.

Warning: Google Play cancellations can take up to 24 hours to process. If a charge appears within 24 hours of your cancellation, wait one more day before contacting support. If the charge persists, escalate to Stopee's resources or contact the DTI.

Cancel reflectly on the web (direct subscription)

1. Log in to your Reflectly account at reflectly.com.
   • Use the email address you signed up with.
2. Look for your account settings or subscription management page.
   • Common locations are Account, Settings, Billing, or Manage Subscription.
   • If you can't find these options, go to step 3.
3. If no visible cancellation button exists (which is common), send a direct email to support@reflectly.com with the following details:
   • Subject line: "Subscription Cancellation Request"
   • Your full name
   • Email address on the account
   • Your last charge date and amount
   • Your next billing date
   • Clear statement: "I want to cancel my Premium subscription effective immediately."
4. Send the email during business hours (Monday to Friday, Central European Time).
   • Reflectly's support is based in Denmark, so factor in time zone differences.
5. Save a copy of your email as proof.
   • Set a reminder to check for a reply within 48 hours.
6. When you receive Reflectly's cancellation confirmation, screenshot it and save the email.
   • This is your proof of cancellation.

Warning: Reflectly's support response time is not guaranteed. If you don't hear back within 5 business days, follow up with a second email marked "URGENT" and include your original email and the date you sent it.

After you cancel: what to expect

Cancellation doesn't mean instant loss of access. You've paid for the current billing cycle, so you keep using Premium until that cycle ends. On the day after your billing cycle ends, your account reverts to the free version automatically.

Save your journal entries before access ends

Reflectly does not publish a clear data deletion policy. If you want to keep your journal entries after cancellation, export or manually save them now. Reflectly does not offer a bulk export feature in publicly available documentation, so you may need to copy entries manually or take screenshots. Do this within a few days of cancellation to be safe.

Check your next billing date

Mark your calendar with the date your Premium access ends. On that date, log in to confirm you've reverted to the free version. If you see a charge on your billing method after that date, contact your payment provider immediately.

Your right to a refund under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a seller or service provider fails to deliver what you paid for. If Reflectly continued to charge you after you canceled, or if your cancellation request was ignored, you have legal recourse.

When you can demand a refund

You can claim a refund if:

• You canceled before your next billing date, but were charged anyway.
• Reflectly failed to process your cancellation request despite your documented attempt.
• You were charged for a service you could not use due to app crashes or technical failures on Reflectly's side.
• Reflectly made misleading claims about what you could cancel or how to cancel.

How to escalate if reflectly refuses a refund

First, email support@reflectly.com with a formal refund request. Include your cancellation proof, your billing proof, and a clear explanation of why you deserve a refund. Give Reflectly 14 days to respond. If they refuse or don't reply, escalate to:

• Your bank or payment provider: Contact the card issuer, GCash, or Maya with your cancellation proof and charge evidence. They can file a dispute and may reverse the charge within 30 to 60 days.
• Department of Trade and Industry (DTI): File a complaint with the DTI Consumer Protection Group if Reflectly ignores your refund request. Visit the DTI website or visit your local DTI office with your proof of cancellation and billing statements.
• Stopee: Stopee helps consumers document these disputes and guides you through escalation. We've helped thousands of Filipino users recover unwanted charges from international services, and we can help you too.

Common mistakes that keep you subscribed

Cancellation frustration is common when you don't know the traps, and Stopee sees these patterns repeatedly.

You think you canceled but didn't

Many users open the Reflectly app, look for a Cancel button, don't find one, and assume they've canceled. They haven't. You must cancel from the billing platform (Apple, Google, or your bank), not from inside the app. If Reflectly doesn't publish a cancellation path in the app, you must use email or your payment provider instead.

You canceled one day too late

Billing cycles are exact. If your next billing date is January 15 and you cancel on January 15, you'll be charged. Cancel before that date. Set a reminder on your phone for two days before your next billing date so you have time to complete cancellation.

You lost your cancellation proof

Screenshots and emails disappear if your phone resets or your email is hacked. The moment you receive a cancellation confirmation, save it to cloud storage (Google Drive, OneDrive, or email it to a safe account). This proof is critical if you need to dispute a charge later.

You cancelled but didn't check for a final confirmation

Some cancellations are processed but not confirmed clearly. Always wait for a follow-up email from your payment platform. If you don't receive one within 24 to 48 hours, contact support to verify the cancellation went through.

Checklist: cancel reflectly safely

Use this checklist to ensure you don't miss a step.

• [ ] Check your payment history (bank, card, GCash, Maya) and identify the merchant name.
• [ ] Search your email for receipts from Apple, Google, or Reflectly to confirm your billing platform.
• [ ] Take a screenshot of your current subscription status and next billing date.
• [ ] Save important journal entries manually or export them if possible.
• [ ] Cancel through your identified billing platform (Apple Settings, Google Play, or Reflectly email).
• [ ] Receive and screenshot your cancellation confirmation.
• [ ] Save the confirmation email and screenshot to cloud storage.
• [ ] Set a reminder for the day your Premium access ends.
• [ ] Log in on that date to confirm you're back to the free version.
• [ ] Monitor your payment method for any charges after the end date.
• [ ] If charged after cancellation, contact Stopee or your payment provider immediately with your proof.

What to do after cancellation: alternatives and next steps

Canceling Reflectly doesn't mean you have to quit journaling. Other apps offer similar features with free or lower-cost tiers.

Test a free alternative for a few weeks before paying for a Premium plan. This helps you avoid another unwanted subscription.

Why stopee exists: helping you cancel safely

Reflectly's lack of transparent cancellation options is not unique. Hundreds of apps and services make cancellation deliberately hard, betting that you'll give up and keep paying. Stopee was built to change that. At Stopee, we provide step-by-step cancellation guides for services across the Philippines, track company cancellation policies, and connect you with consumer protection resources when a company refuses to refund you. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover charges they shouldn't have paid, and your case matters too.

Contact and escalation: reflectly's address

If you need to escalate a complaint or send formal notice, use Reflectly's registered address:

Reflectly
Balticagade 14B
8000 Aarhus C
Denmark
Email: support@reflectly.com

For Philippine consumer protection, contact:

Department of Trade and Industry (DTI) Consumer Protection Group
Website: dti.gov.ph
Hotline: 1386 (landline) or (02) 8310-6800 (metro)

Your bank or payment provider's dispute team
If a charge appears after cancellation, contact your card issuer, GCash support, or Maya support within 30 days with your cancellation proof and billing screenshot.

Canceling Reflectly doesn't have to be stressful. With the right steps, clear documentation, and knowledge of your rights under Philippine law, you'll stop unwanted charges and move forward with confidence. Stopee is here to help you every step of the way.