Manage Treated

How to cancel treated and stop prescription refills safely

What treated is and why you might want to cancel

Treated is an online health service operated by HR Healthcare Ltd that delivers remote medical consultations and prescription medications to your home across Canada. You complete an online clinical assessment, receive a prescription from a licensed healthcare provider, and have medication dispensed and shipped directly to you. The service covers a range of common conditions-from skin care to sexual health-and operates on flexible billing: you can choose one-time consultations, single medication orders, or recurring subscription refills.

You might want to cancel if your condition has improved, you've found a local healthcare provider, your prescription needs have changed, or you're unhappy with the service quality or pricing. Whatever your reason, Stopee is here to help you navigate the cancellation process clearly and confidently.

Common reasons to cancel treated

Many Canadians cancel Treated after resolving their health concern, switching to in-person care with a family doctor, or discovering they prefer a different telemedicine provider. Others cancel because they've been charged unexpectedly, received medication they no longer need, or want to consolidate their prescriptions elsewhere. Cost is also a factor: between consultation fees, medication markups, and shipping, some users find local pharmacy pricing more competitive.

How cancellation works at treated

Treated offers cancellation through your online account, email support, or formal written notice. The most reliable method-especially if you want proof the company received your request-is a signed letter sent via certified mail with return receipt. Stopping a subscription does not automatically delete your account or medical records; it simply halts recurring charges and prescription refills. Stopee recommends documenting every cancellation attempt so you have evidence if a dispute arises later.

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Your consumer rights when cancelling in canada

Canadian consumer protection law is your ally when dealing with Treated cancellations and billing disputes.

Federal and provincial protections

Your privacy rights are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level. This law gives you the right to request access to, correct, or delete your personal health information held by Treated. Each province also has its own consumer protection legislation-for example, Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act-which protect you against misleading claims, failure to deliver goods or services, and improper billing practices.

If Treated charges your card after you've cancelled, or refuses to refund unused medication, these provincial laws are your escalation tool. Pro tip: write down the name of any consumer protection authority in your province; you'll need it if the company ignores your refund request.

Your right to dispute unauthorised charges

If Treated continues to bill you after cancellation, contact your credit card issuer or bank immediately and request a chargeback or reversal. You typically have 60 to 120 days from the transaction date to dispute an unauthorised charge, depending on your bank. Keep all emails and screenshots showing you cancelled-this is your proof when you file the dispute. Stopee advises doing this in parallel with your written complaint to Treated; do not rely on the company to refund you voluntarily.

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Cancellation methods for treated

Treated offers three main pathways to cancel: through your account dashboard, via customer support, or by formal written notice. Choose the method that fits your comfort level and the urgency of your cancellation.

Online self-service cancellation

The fastest way to cancel is through your Treated account. Sign in, navigate to your subscription or recurring orders, and look for a "cancel" or "manage subscription" button. Some accounts show this under "settings," "billing," or "my prescriptions." When you find the cancellation option, follow the on-screen prompts and screenshot or note the confirmation number. This method is instant but can be risky: some companies offer no written confirmation, making it hard to prove you cancelled if billing continues.

Email or support form cancellation

Contact Treated via the email address or support form listed in your account. Write a clear, dated message requesting cancellation of your subscription or recurring orders. Include your full name, account email, any account ID or reference number, and the date you want the cancellation to take effect. Ask for written confirmation in reply. Save a copy of your sent email and any response from Treated. This method creates a paper trail but may take 5 to 10 business days for a response.

Certified mail cancellation (most secure)

For maximum proof, send a signed cancellation letter via Canada Post certified mail with return receipt (known as "registered mail with acknowledgment of receipt"). This method guarantees Treated receives your request and cannot later claim it did not. The postal receipt and return receipt serve as legal proof of delivery.

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Step-by-step cancellation process for treated

Follow these steps in order to cancel your Treated subscription reliably and protect yourself from unwanted charges.

How to cancel through your account

1. Log in to your Treated account at treated.com using your registered email and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your subscription or billing section.
   • Look for tabs or menu items labelled "subscriptions," "recurring orders," "my prescriptions," "billing," or "account settings."
3. Locate your active subscription or recurring medication order.
   • Check the status; it should show "active," "renewal pending," or a next billing date.
4. Click "cancel subscription," "stop refills," or similar button.
   • Read any confirmation messages or warnings about outstanding orders.
5. Follow the on-screen prompts and select your cancellation reason if prompted.
   • Some services ask why you're leaving; this feedback is optional and does not affect cancellation.
6. Screenshot or record the confirmation number displayed.
   • Write down the date and time of cancellation; this is your proof.
7. Check your email for a confirmation message from Treated within 24 hours.
   • Warning: If no confirmation arrives within 24 hours, do not assume you're cancelled. Proceed to email support.

How to cancel via email support

1. Find Treated's customer support email address in your account or on their website.
2. Open your email provider and compose a new message to that address.
3. Use a clear subject line: "Request to cancel subscription [your account email]."
4. In the body, include:
   • Your full name
   • Your Treated account email address
   • Your account ID or order reference number (if available)
   • A clear statement: "I request cancellation of my subscription effective immediately" or "effective [specific date]"
   • Request written confirmation of cancellation
5. Send the email and save a copy to a folder for your records.
6. Wait for a response within 5 to 10 business days.
7. If you receive confirmation, save that email permanently.
   • Pro tip: Forward the confirmation to yourself at a personal email you control, in case your work email changes.
8. If no response arrives within 10 days, escalate to certified mail (see below).

How to cancel by certified mail (strongest proof)

1. Write a cancellation letter on plain paper or in a standard business format.
   • Date the letter.
   • Address it to: HR Healthcare Ltd t/a Treated, Unit 18 Waters Meeting, Britannia Way, Bolton, United Kingdom, BL2 2HH
   • Include your full name, registered account email, account ID, and a statement requesting immediate cancellation of your subscription.
   • Sign the letter by hand.
2. Make two photocopies: one for your records and one to mail.
3. Visit a Canada Post office in person.
   • Bring your original signed letter and ask for registered mail with acknowledgment of receipt (return receipt requested).
   • Pay the additional fee (typically CAD $12 to CAD $18, depending on weight).
4. Request a postal receipt and return receipt card.
   • The return receipt card is mailed back to you once the recipient signs for the letter; keep it permanently.
5. Store the postal receipt and return receipt with your copies of the cancellation letter.
   • Pro tip: Take a photo of all three documents on your phone as a digital backup.
6. Allow 10 to 21 days for the letter to reach the UK address and for Treated to process it.

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What happens after you cancel treated

Cancellation is not instantaneous, and understanding what changes-and what doesn't-helps you avoid surprise charges.

Billing stops, but some orders may still arrive

When you cancel, Treated stops charging you for new refills and halts recurring billing. However, if you've already been charged and the medication has been dispatched before your cancellation was processed, that order will likely still be delivered. You'll receive it even though you cancelled, so be prepared. Warning: Do not assume you're off the hook just because you clicked "cancel"; monitor your bank statement for 4 to 6 weeks to catch any errant charges.

Your account and medical records remain

Cancelling your subscription does not automatically delete your account. You retain access to your consultation history, prescription records, and messaging features unless you specifically request full account deletion. This can be helpful if you decide to reorder later, but it also means your health data remains on Treated's servers.

Under PIPEDA and provincial privacy laws, you have the right to request deletion of your personal data. To do so, send a written request to Treated asking them to delete all personal and health information associated with your account. Stopee recommends including this request in your cancellation letter if privacy is a concern.

Monitor your statements and follow up

For the next 60 days, check your credit card or bank statement weekly for any Treated charges. If you see a charge after your cancellation date, contact Treated immediately by email and ask for an explanation and refund. If the company does not refund within 14 days, escalate to your bank and file a dispute. Stopee has helped thousands of consumers recover unwanted charges by staying vigilant after cancellation.

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Refund policy and what you can expect

Treated's refund eligibility depends on the nature of your order and whether you cancelled before or after billing.

Refund scenarios

How to request a refund

If you believe you're entitled to a refund, contact Treated in writing and request a written refund decision. Include your account details, the transaction date, the amount charged, and why you believe a refund is justified (for example, "medication was not delivered" or "I cancelled before the charge was authorised"). Ask for a response within 14 days. If Treated denies your refund, ask the company to provide its refund policy in writing. This response is important: if the policy contradicts what the company told you, you have grounds to escalate to your provincial consumer authority.

Escalation if treated refuses to refund

If Treated ignores your refund request or denies a refund you believe is unreasonable, contact your provincial consumer protection office. Each province has an agency that investigates consumer complaints-for example, ServiceOntario in Ontario or the Service BC office in British Columbia. File a formal complaint and include all documentation: your cancellation emails, screenshots, bank statements, and any correspondence with Treated. Pro tip: Stopee recommends filing your complaint while still in dialogue with the company; sometimes the threat of an official complaint motivates a refund.

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Pricing and subscription plans at treated

Understanding what you're being charged helps you evaluate whether a refund is owed and decide if cancellation is the right move.

Subscription costs vary by medication and whether you're on a repeat refill schedule. When you cancel, you stop being charged for future refills but remain liable for any orders already processed.

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Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel straightforward, but small errors often lead to continued billing and frustration.

Thinking your cancellation is complete without confirmation

The biggest mistake is clicking "cancel" in your account and assuming you're done. Many people do not receive a confirmation email and wrongly believe the process worked. Always wait 24 hours for email confirmation and follow up if it doesn't arrive. Screenshot your cancellation confirmation and keep the email address you used to request cancellation.

Forgetting to cancel recurring orders separately

Some accounts have multiple recurring orders or subscriptions active at once. You might cancel one medication refill but miss a second subscription for a different product. When you log into your account, review your entire subscription list and cancel each one individually. Check under "my prescriptions," "active medications," "recurring orders," and any other relevant tabs.

Cancelling your account instead of your subscription

Account deletion and subscription cancellation are different. Deleting your account erases your history and makes it harder to dispute later charges; cancelling a subscription only stops the refills. Unless you want Treated to permanently erase your data, request cancellation of your subscription first and leave the account intact for 60 days while you monitor charges.

Not monitoring your bank statement after cancellation

Treated may process refunds in delayed batches or fail to cancel if you used a different payment method. Check your bank statement for 6 to 8 weeks after cancellation. If a charge appears after your cancellation date, screenshot it and contact Treated immediately. If the company does not refund within 14 days, dispute the charge with your bank.

Failing to keep documentation

Save every email, screenshot, and receipt related to your cancellation. If Treated later claims you never cancelled or you never requested a refund, your documentation is your proof. Warning: Do not delete emails from Treated, even after successful cancellation; keep them for at least 2 years in case of a dispute.

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After cancellation: your pre-cancellation checklist

Before you click cancel, take these steps to protect yourself and ensure a smooth process.

Before you cancel

• Confirm you have a new prescription source lined up (family doctor, walk-in clinic, or another telemedicine service).
• Request a copy of your Treated prescription or medical records to give to your new provider.
• Check for any outstanding orders or pending refills and decide whether you want to receive them.
• Review your recent charges on your bank statement to understand what you're being billed for.
• Note the date you want the cancellation to take effect (usually "immediately").
• Take a screenshot of your account showing your subscription status and billing date.

During cancellation

• Use the certified mail method if you want absolute proof of delivery.
• Record the date, time, and method of your cancellation request.
• Save the confirmation email or letter for at least 2 years.
• Note the name of any support agent you spoke with (if applicable).

After cancellation

• Monitor your bank statement weekly for 60 days.
• Screenshot any unexpected charges immediately.
• Contact Treated within 24 hours of spotting an errant charge.
• File a chargeback with your bank if Treated does not refund within 14 days.
• Keep all emails, screenshots, receipts, and chargeback confirmations indefinitely.

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Why stopee is your ally in cancelling treated

Navigating cancellation alone is stressful, especially when money is involved. Stopee is a free consumer advocacy platform dedicated to helping Canadians cancel unwanted services, recover refunds, and understand their rights. Our guides cover every major subscription service, telemedicine provider, and marketplace-and we update them constantly as companies change their policies.

Stopee has helped thousands of consumers cancel services like Treated, dispute unauthorised charges, and escalate complaints to regulators when companies refused to cooperate. We provide step-by-step instructions, template letters for certified mail, and a list of provincial consumer authorities you can contact if you run into trouble. Unlike Treated, Stopee is always on your side.

Visit Stopee.com today to access free cancellation guides, save templates, and find contact information for consumer protection agencies in your province. Whether you're cancelling Treated, a gym membership, or a streaming service, Stopee walks you through every step.

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How to contact treated for cancellation support

If you need to reach Treated, use the following address for certified mail cancellation.

Certified mail cancellation address

HR Healthcare Ltd t/a Treated
Unit 18 Waters Meeting
Britannia Way
Bolton, United Kingdom
BL2 2HH

Send your signed cancellation letter via Canada Post registered mail with return receipt. Allow 10 to 21 days for delivery and processing.

For email cancellation

Log into your Treated account and locate the support email or contact form. Compose a clear cancellation request and ask for written confirmation. Stopee recommends using certified mail if email support does not respond within 10 days.

For account or billing questions

Contact Treated through your account dashboard or the support channels listed there. Be specific about your issue: subscription cancellation, refund request, or billing dispute. Ask for written confirmation of any response.

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Final thoughts on cancelling treated

Cancelling Treated is straightforward if you follow the steps in this guide and document every interaction. Start with your account dashboard or email support; if the company does not respond within 10 days, escalate to certified mail. Monitor your bank statement for 60 days, and do not hesitate to dispute unauthorised charges with your bank or file a complaint with your provincial consumer authority.

Your right to cancel at any time is protected by Canadian law, and you do not owe Treated an explanation. Stopee is here to empower you with the knowledge and tools to cancel confidently. For more guides on cancelling subscriptions, requesting refunds, and understanding your consumer rights, visit Stopee.com. We have helped thousands of Canadians take control of their subscriptions and recover money they thought was gone forever. You deserve better service and better support-and Stopee is committed to delivering both.