Manage Treated

How to cancel your treated subscription and stop automatic renewals

About treated and why people cancel

Treated is a UK-based online healthcare service that connects you with GMC-registered doctors for digital consultations and prescription management. You complete your medical assessment online, receive a prescription from a qualified doctor, and have medication delivered directly to your home within 24-48 hours. The service covers contraception, hair loss treatment, sexual health, skin conditions, and ongoing prescription management all handled through a convenient digital platform.

What makes Treated different from your local GP is speed and discretion. You avoid appointment queues, book consultations whenever suits you, and receive treatment for sensitive health issues without face-to-face contact. Treated operates under strict regulatory oversight from the General Pharmaceutical Council and the Care Quality Commission, ensuring you receive the same standard of care as traditional NHS services.

However, many Treated users set up automatic prescription renewals and then need to cancel when their treatment plan changes, they switch to a different provider, experience side effects, or simply prefer managing prescriptions through their regular GP. Understanding how to cancel properly is essential because Treated's automatic renewal system continues charging you until you actively stop it. At Stopee, we've helped thousands of consumers navigate cancellation processes, and Treated cancellation is one of the most common requests we receive.

Why you might want to cancel treated

You may cancel Treated for several legitimate reasons. Your health circumstances might improve, meaning you no longer need the treatment. You might experience side effects or find the medication isn't working as expected. Some users switch back to their regular GP for prescription management, whilst others prefer managing multiple treatments through a single provider. Cost considerations also factor in many cancellations, particularly for long-term treatments like contraception or hair loss medication that add up over months and years.

Whatever your reason, you deserve a straightforward cancellation process without hidden complications. Stopee exists to ensure you understand your rights and can cancel with confidence.

How treated's automatic renewal system works

When you order most treatments from Treated, you're not making a one-off purchase. Instead, you're entering an automatic renewal agreement where Treated charges your payment method at regular intervals. For contraception, this typically happens monthly or every three months. Hair loss treatments renew monthly. Other treatments follow schedules appropriate to your prescription. The key point: these renewals continue indefinitely unless you actively cancel them. Treated doesn't pause automatically when you stop needing the treatment.

Treated pricing and subscription plans

Treated doesn't use traditional subscription tiers like streaming services, so understanding how you're being charged is crucial before cancelling.

How treated charges you

Your first Treated order includes a consultation fee plus medication costs. That initial consultation fee covers your doctor's assessment and prescription. For ongoing treatments, you pay for each renewal shipment when it's dispatched. The consultation fee typically applies only to your first order unless your treatment plan requires medical review. What you're actually paying depends entirely on which medication you're receiving and how frequently it renews.

What's included with your treated service

Your payment covers unlimited messaging with Treated's medical team about your treatment, which proves invaluable if you experience side effects or need dosage adjustments. Delivery is included in most treatment prices, typically arriving within 24-48 hours via Royal Mail. You receive automatic prescription renewals managed by your assigned doctor when medically appropriate, removing the need to request refills manually. Your personal medical history remains stored on your account for future consultations.

Your consumer rights when cancelling treated

Before you cancel, understand the legal protections you have as a UK consumer.

Consumer rights act 2015 and distance selling

Treated qualifies as a distance contract because you purchase services without face-to-face contact. Under the Consumer Rights Act 2015, you have a 14-day cooling-off period from the date you place your order. During this window, you can cancel most purchases for any reason and receive a full refund, though Treated may deduct reasonable costs for services already provided. This right exists regardless of Treated's cancellation policy.

After the 14-day cooling-off period expires, you still have consumer protections. If Treated's service fails to meet the standard of care you'd expect from a registered medical provider, or if they charge you without proper consent, you have grounds to dispute those charges through your payment provider or the Financial Conduct Authority.

Prescription-related protections

Once you cancel your Treated subscription, you retain full rights to your medical records and can request them in writing for transfer to another provider. Treated must provide your records within 40 calendar days of your written request. If you experience adverse reactions to medication, you can report this to your GP or directly to the Medicines and Healthcare Products Regulatory Agency.

How to cancel your treated subscription

Cancelling Treated requires specific steps because the service operates through both their website platform and your payment provider.

Cancellation methods available

You can cancel Treated through your account dashboard online, by contacting their customer support team via email or phone, or by disputing the charge through your bank if Treated ignores cancellation requests. The most reliable method combines multiple approaches: first cancel through your account, then request written confirmation, and finally set up a payment block if necessary.

Step-by-step cancellation process

1. Log into your Treated account on their website
   • Visit the Treated login page and enter your email address and password
   • If you've forgotten your password, use the "Forgot password" link to reset it
   • Note your username or account number displayed on your dashboard
2. Navigate to your orders or subscription management section
   • Look for a menu option labeled "My orders," "Prescriptions," or "Subscription management"
   • You should see a list of all active treatments and their renewal dates
   • Identify every treatment you're paying for, as Treated allows multiple concurrent subscriptions
3. Select the treatment you want to cancel
   • Click on the specific medication or treatment name
   • Look for a "Cancel," "Stop subscription," or "Manage" button on the treatment details page
   • Important: some treatments may have different cancellation buttons than others
4. Confirm your cancellation request
   • Treated will likely ask why you're cancelling and may offer you alternative options
   • You're not obligated to accept alternatives or provide detailed reasons
   • Click the final "Confirm cancellation" or "Stop treatment" button
   • Take a screenshot of the confirmation page showing the date and time
5. Request written cancellation confirmation
   • Email Treated's support team asking for written confirmation that your subscription has been cancelled
   • Include your account number and the name of the treatment you cancelled
   • Request they confirm the date your cancellation takes effect and that no further charges will be applied
   • Save this email and their response for your records
6. Verify cancellation on your next billing cycle
   • Check your bank statement on the date your renewal was scheduled
   • Confirm that no charge appears from Treated
   • If a charge still appears after cancellation, contact Treated immediately and escalate to your payment provider

Pro tip: Treated allows you to "pause" subscriptions rather than permanently cancelling them. If you think you might return to treatment later, pausing prevents losing your medical history and prescription details. However, if you're certain you won't return, full cancellation is cleaner and removes any risk of accidental reactivation.

Warning: Cancelling through the website is your primary method, but some users report that website cancellations don't process properly. If you don't receive written confirmation within 24 hours, contact Treated support directly by phone or email to confirm cancellation verbally. This creates a paper trail if disputes arise.

What happens after you cancel treated

Cancellation isn't instantaneous, and understanding the timeline helps you avoid unexpected charges.

Timeline and what to expect

When you cancel, Treated typically stops automatic renewals immediately or within 24 hours. However, if your renewal was scheduled for today or tomorrow, that shipment may already be in processing. You won't receive a charge for future renewals after your cancellation date. Your account remains accessible for 30-90 days, allowing you to download medical records or review prescription history. After that period, Treated may close your account entirely, though your medical data remains stored securely under UK data protection law.

Your prescription doesn't disappear when you cancel. If you need to transfer your treatment to another provider like your GP or a different online pharmacy, you can request your medical records and existing prescriptions in writing. Treated must provide these within 40 calendar days at no cost.

Managing your medication after cancellation

If you're cancelling because you're switching to another provider, arrange your new prescription before cancelling Treated. This prevents gaps in treatment for conditions like contraception or ongoing health management. If you're returning to your GP, book an appointment before your last Treated shipment runs out. Your GP can issue prescriptions for the same medications you've been receiving through Treated, often at lower cost through NHS prescriptions if you're eligible.

Refund rights and getting your money back

Whether you receive a refund depends on when you cancel and which legal framework applies.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your first order, you can request a refund for the full amount including consultation fees and medication costs. Treated may deduct the cost of the medical consultation itself (typically £10-£20) as a service already provided, but they cannot charge you for medication you haven't received. To claim this refund, contact Treated and explicitly state you're using your 14-day cooling-off right. Provide your order number and request a refund to your original payment method. Treated must process this refund within 14 days of your cancellation request.

Refunds after 14 days

Once you've had Treated for more than 14 days, refund eligibility becomes more limited. You cannot get a refund for medication you've already received simply because you no longer want it. However, you can claim a refund if Treated failed to provide the service to the standard you'd expect from a registered healthcare provider. Examples include: a doctor prescribing medication inappropriate for your health profile, failing to review your medical history properly, or delivering medication in damaged condition.

If you believe Treated breached their service standards, contact them with specific details about what went wrong and request a refund. If they refuse and you paid by debit or credit card, you can dispute the charge through your bank's chargeback process. Your bank has up to 120 days to investigate and may reverse the transaction.

Protecting yourself financially

Set a calendar reminder for 13 days after your first Treated order. If you're unhappy for any reason, cancel before day 14 to guarantee a refund. After that, your refund options narrow considerably. Stopee recommends treating this cooling-off period as your quality assurance window: use the medication, assess whether it works for you, and decide whether to keep the subscription before day 14 expires.

Common mistakes when cancelling treated

Cancelling a healthcare subscription feels stressful because health is personal, and you might worry about disrupting your treatment. Don't let this anxiety cause you to make errors that cost you money or leave your account half-cancelled.

Mistake one: cancelling the wrong treatment

Many Treated users have multiple active subscriptions if they're managing different health conditions. You might be taking contraception and hair loss treatment simultaneously, each on separate renewal cycles. When you cancel, you must identify and cancel each treatment individually. Cancelling only one leaves the other running, and you'll continue paying for it. Always list every active treatment before you start cancelling, then work through them methodically.

Mistake two: assuming cancellation is complete without confirmation

Clicking "cancel" on the website doesn't guarantee cancellation processed successfully. Website glitches happen, confirmation emails fail to arrive, and your cancellation request might vanish into a digital void. Always request written confirmation from Treated and screenshot everything. Check your bank statement when your next renewal was scheduled. If you see a charge, contact Treated immediately-don't wait for their next customer service response time.

Mistake three: forgetting to cancel before travelling abroad

If you're moving abroad or travelling long-term, cancelling Treated becomes crucial because international delivery adds costs and complications. Some users forget they have active Treated subscriptions when relocating, resulting in unwanted charges from abroad. Set up calendar reminders if you know major life changes are coming.

Mistake four: not checking whether you're within the cooling-off period

The 14-day refund window is genuinely valuable, but it expires quickly. Count 14 days from the date you received your order (not the date you placed it). If you're on day 15, you've lost your automatic refund right. Before contacting Treated, verify exactly which day you ordered and calculate your deadline accurately.

Checklist for cancelling treated successfully

Use this checklist to ensure you've covered every cancellation step and protected yourself from surprise charges.

• Log into your Treated account and list every active subscription or treatment
• Calculate whether you're within the 14-day cooling-off period for any order
• Cancel each treatment individually through your account dashboard
• Take a screenshot of every cancellation confirmation page
• Email Treated's support team requesting written cancellation confirmation
• Note the date you expect your last shipment to arrive (if applicable)
• Verify that no charge appears on your bank statement on your renewal date
• Keep all cancellation emails, confirmations, and screenshots for 12 months
• If a charge appears after cancellation, dispute it through your bank immediately
• Request your medical records in writing if transferring to another provider

Comparing treated to alternative online healthcare providers

If you're cancelling Treated because you want a different online healthcare service, understanding alternatives helps you choose a provider that better meets your needs.

Your final cancellation address for treated

If you need to send written cancellation requests or request your medical records, use the details below.

Contact information for treated cancellations

Email: [email protected]

Telephone: Check your Treated account dashboard or recent emails for the current support phone number

When contacting Treated by mail, include your account number, full name, email address, and explicit statement that you're requesting cancellation of your subscription effective immediately. Keep copies of everything you send.

If Treated ignores your cancellation requests or continues charging you after you've cancelled, escalate to the Financial Conduct Authority (FCA), which regulates online healthcare providers in the UK. You can file a complaint if you believe Treated has treated you unfairly or failed to honour your cancellation.

Why you should trust this cancellation guide

Stopee has helped thousands of consumers understand their cancellation rights and execute clean cancellations across dozens of services, including online healthcare providers. We exist because subscription services aren't always transparent about how to cancel, and consumers deserve clarity and confidence before taking action.

This guide reflects UK consumer law, Treated's actual cancellation processes based on user reports, and best practices from consumer advocacy. We don't profit from your cancellation-we profit from your empowerment. When you cancel successfully without paying unwanted charges or losing money, Stopee has done its job.

Cancelling Treated takes approximately 10 minutes if you follow these steps methodically. You'll avoid common mistakes, protect yourself legally, and gain the clarity you need to move forward with your healthcare on your own terms. Stopee is here to make sure that when you decide to cancel, nothing stands between you and a straightforward, successful exit.