Manage Who Gives A Crap

How to cancel your who gives a crap subscription in canada

What is who gives a crap

Who Gives A Crap is a subscription-based retailer specializing in sustainable paper products including toilet paper, tissues, and paper towels. The company delivers directly to your home across Canada and emphasizes eco-friendly materials like recycled and bamboo options. You can choose between one-time purchases or recurring subscription deliveries, making it easy to manage your household paper needs on your schedule.

Why customers choose who gives a crap

Customers value the convenience of automatic home delivery combined with the company's commitment to environmental sustainability. Many subscribers appreciate the product quality, thoughtful packaging, and the fact that Who Gives A Crap donates a portion of profits to sanitation projects worldwide. If you've been enjoying these benefits but now want to stop your deliveries, Stopee is here to guide you through the cancellation process with clear, actionable steps.

Common reasons to cancel

You might want to cancel for several practical reasons: you've accumulated excess inventory, found a more affordable alternative, prefer shopping in-store, experienced delivery delays, or simply changed your household needs. Whatever your reason, your cancellation request deserves a straightforward process without obstacles or hidden steps.

Your consumer rights in canada

Understanding your legal protections helps you cancel with confidence. Canada does not have a universal 14-day automatic cancellation right for online purchases the way some other countries do. However, your provincial consumer protection laws and Who Gives A Crap's stated return policy both apply to your situation.

Who gives a crap's 30-day money-back guarantee

Who Gives A Crap offers a voluntary "Love it, or your money back" guarantee for 30 days after delivery. This is a company policy-not a statutory right-but it gives you a window to request a refund if you're unsatisfied. The company issues refunds to your original payment method within 5 to 10 business days. Keep in mind that shipping costs are non-refundable under this policy.

Provincial consumer protection laws

Your province's consumer protection legislation may offer additional safeguards. If Who Gives A Crap breaches its stated cancellation or refund policy, or if you believe the company has violated consumer protection rules, you can escalate to your provincial consumer protection authority. For example, if you live in Ontario, British Columbia, or Alberta, contact your local consumer protection office for guidance on your rights and next steps. Stopee recommends documenting all communications with the company before escalating.

How to cancel your who gives a crap subscription

Cancellation is fastest and most reliable when you complete it through your online account dashboard. Follow these step-by-step instructions to stop your deliveries without delay.

Cancel through the web dashboard

The web-based method is the primary cancellation route and gives you immediate control over each subscription item. This approach lets you pause, cancel, or reactivate subscriptions anytime.

1. Visit the Who Gives A Crap website and sign in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page to reset it.
2. Navigate to your subscription dashboard or "My Subscriptions" section.
   • This is typically found in your account settings or under a "Manage Subscriptions" menu.
3. Review all active subscriptions-you'll see each product listed separately (toilet paper, tissues, paper towels, etc.).
   • Remember that you must cancel each subscription item individually; changes to one product do not affect others.
4. Select the specific subscription item you want to cancel.
   • Click "Cancel Subscription," "Pause," or the equivalent option displayed for that item.
5. Confirm your cancellation when prompted.
   • Some versions of the dashboard may ask you why you're canceling-you can skip this or provide feedback if you wish.
   • The company typically sends a confirmation email within a few minutes.
6. Check your email inbox for a cancellation confirmation from Who Gives A Crap.
   • Keep this email for your records; it proves the date and time of cancellation.

Pro tip: If you have multiple subscription items (for example, a toilet paper subscription and a tissue subscription), repeat these steps for each product you want to stop. Canceling one does not cancel the others.

App store and google play subscriptions

If you subscribed to Who Gives A Crap through Apple's App Store or Google Play Store, your subscription is managed separately through your app store account, not through the Who Gives A Crap website directly.

1. For Apple App Store subscriptions: Open the Apple App Store on your iPhone or iPad, tap your profile icon, select "Subscriptions," find Who Gives A Crap, and tap "Cancel Subscription."
   • You can also manage this through Settings > [Your Name] > Subscriptions on your Apple device.
2. For Google Play subscriptions: Open the Google Play Store app on your Android device, tap your profile icon, select "Manage Subscriptions," find Who Gives A Crap, and tap "Cancel Subscription."
   • Alternatively, visit play.google.com, sign in, and manage your subscriptions under account settings.
3. Confirm the cancellation when your app store prompts you.
   • Your subscription will stop at the end of your current billing cycle.

Warning: App Store cancellations can be slower to process than web cancellations. If you're concerned about a charge appearing on your next billing date, contact Who Gives A Crap support directly to verify the cancellation was received.

What happens after you cancel

Canceling your subscription stops future deliveries and billing for that item-it doesn't erase your order history or account. Understanding what changes and what stays the same helps you avoid confusion down the road.

Your account and order history

After you cancel, your account remains active and all past orders stay in your history. You'll still be able to log in, view previous purchases, and access your saved payment methods. Your account information does not disappear unless you specifically request account deletion. If you ever want to reactivate a canceled subscription or restart deliveries, you can do so from the same dashboard at any time.

Your next delivery and billing

Cancellation takes effect immediately, but your very next scheduled delivery may still arrive if it's already been picked and shipped. Check your order status in your dashboard for any shipments in transit. No charges will appear on your account after the cancellation date, unless you had a delivery already paid for and dispatched. If you're unsure whether a charge will post, reach out to Who Gives A Crap support with your confirmation email and order number.

Pausing versus canceling

Who Gives A Crap lets you pause a subscription instead of canceling it outright. If you think you might want deliveries again in the future-say, in three months-pausing is simpler than canceling and restarting. A paused subscription doesn't charge you but keeps your preferences saved, making it faster to resume than creating a new subscription from scratch.

Will you receive a refund

Refunds depend on what you're trying to return and when. Stopee breaks down the company's refund policies so you know exactly what to expect before you request one.

The 30-day money-back guarantee

If you're unsatisfied with the product quality or your purchase within 30 days of delivery, you can request a refund. This applies to orders placed through the Who Gives A Crap website. Here's what you need to know:

• Refunds are issued to your original payment method (credit card, debit, PayPal, etc.).
• Processing takes 5 to 10 business days after the company approves your return.
• Shipping costs are non-refundable; only the product cost is refunded.
• You may need to return the unopened or minimally used product, depending on the company's evaluation.

To request a refund, contact Who Gives A Crap support with your order number and reason for the return. Keep your confirmation email and any photos of damaged or defective items.

Refunds for subscription cancellations

Canceling your subscription does not automatically trigger a refund. You are only entitled to a refund if you use the 30-day money-back guarantee on a specific order. If you cancel a subscription before your next billing date, no future charges occur, but you won't receive a refund for products already shipped and delivered. This distinction is crucial: cancellation stops future charges, while refunds apply to past purchases within the 30-day window.

Who gives a crap pricing and plan options

Knowing what you pay helps you evaluate whether you want to stay subscribed or look for alternatives. Here's what Who Gives A Crap charges for popular products in Canada.

Pro tip: Subscription prices are typically 20 to 30 percent lower than one-time purchase prices. If cost is your reason for canceling, check whether your local supermarket or bulk retailers offer comparable pricing before you leave.

Common mistakes to avoid during cancellation

Canceling should be straightforward, but a few missteps can leave you confused or still paying. Stopee has seen subscribers make these errors repeatedly, so here's how to sidestep them.

Forgetting to cancel each subscription item separately

Many subscribers assume that canceling one product (like toilet paper) stops their entire account. That's not how Who Gives A Crap works. Each product in your subscription is managed independently, so you must cancel them one at a time. If you have a toilet paper subscription and a tissue subscription, canceling the toilet paper won't touch the tissue delivery. Check your dashboard carefully and confirm that every subscription item you want to stop shows a "canceled" status.

Assuming a paused subscription is the same as canceled

Pausing a subscription feels like canceling because you stop receiving deliveries, but your account is still active and linked to your payment method. If you pause and forget about it, you might return months later expecting a fresh start and find that your old subscription resumes automatically. If you're done with Who Gives A Crap entirely, cancel rather than pause.

Not saving your cancellation confirmation email

Who Gives A Crap sends a confirmation email when you cancel. Save this email-it's your proof of cancellation date and time. If a charge appears on your card afterward, you'll need this email to dispute it with your bank or contact the company for a reversal. Without it, you're relying on your memory and the company's records.

Canceling through customer service instead of the dashboard

If you contact Who Gives A Crap's support team to cancel, your request gets added to a queue and may take days to process. The dashboard cancellation is instant. Use customer support only if you've already tried the web dashboard and encountered a technical issue.

Ignoring your next billing date

Even after you cancel, check your billing statement a few days before your expected delivery date to confirm no charge appears. If you're charged after canceling, you have grounds to dispute the charge with your credit card company or bank. Most financial institutions allow chargebacks within 60 to 120 days, giving you a solid window to act.

Your cancellation checklist

Use this checklist to ensure you've completed every step and won't face billing surprises.

• Log into your Who Gives A Crap account on the web or app.
• Review all active subscriptions and identify each item you want to cancel.
• Cancel each subscription item separately and confirm the "canceled" status appears.
• Save or screenshot the cancellation confirmation for each item.
• Check your email for official cancellation confirmation messages from Who Gives A Crap.
• Note the cancellation date and your next scheduled billing date.
• Wait two to three days, then log back in and verify subscriptions still show as canceled.
• Check your credit card or bank statement a few days before your next expected billing cycle to confirm no charge appears.
• If a charge posts after cancellation, gather your confirmation emails and contact your bank to dispute it.
• Keep cancellation emails for at least 6 months in case you need them for a refund dispute.

What customers say about who gives a crap

Real user feedback reveals both the strengths and frustrations subscribers experience. Understanding what others have encountered helps you decide whether canceling is the right move for your household.

What subscribers praise

Many customers highlight the quality of the paper products, noting that double-length rolls represent good value and durability. The convenience of home delivery appeals to busy households, and customers consistently mention thoughtful, environmentally friendly packaging. Subscribers also appreciate the company's charitable mission and the fact that their purchases support sanitation initiatives in underserved communities.

Common complaints and frustrations

Negative reviews frequently mention challenges logging into accounts, lengthy wait times for customer service responses, and occasional delivery delays or issues with certain couriers. Some customers report that product softness or durability fell short of expectations, particularly with certain paper types. A number of subscribers also cite frustration with the cancellation process, whether due to unclear instructions or difficulty accessing their subscription dashboard. If any of these issues resonate with you, cancellation may be the right choice.

Escalation: what to do if who gives a crap won't cancel

In rare cases, you may encounter resistance or technical issues preventing cancellation. Stopee recommends these escalation steps if the standard process doesn't work.

Contact customer support with documentation

Email Who Gives A Crap's support team with your account email, order number, and a clear request to cancel. Include screenshots of your subscription dashboard if possible. Request written confirmation of cancellation. Give them 5 business days to respond and process your request.

Dispute the charge with your payment provider

If Who Gives A Crap continues to bill you after you've requested cancellation, contact your credit card company or bank and request a chargeback. You'll need your cancellation request email and any confirmation messages. Your bank can reverse the charges within their dispute window (usually 60 to 120 days). This is a legitimate consumer protection tool and does not require the merchant's permission.

File a complaint with your provincial consumer protection authority

If the company ignores your cancellation request or refuses to stop billing, contact your provincial consumer protection office. In Ontario, that's Consumer Protection Ontario; in British Columbia, it's the Office of the Superintendent of Real Estate and Consumer Protection; in Alberta, it's the Office of the Fair Trading Commissioner. These agencies can investigate the company's practices and apply pressure to resolve your issue.

Summary and next steps

Canceling your Who Gives A Crap subscription is a straightforward process when you follow the steps outlined above. Log into your account dashboard, cancel each subscription item separately, save your confirmation email, and monitor your next billing statement. You have consumer protections in Canada-including provincial consumer laws and the company's own 30-day money-back guarantee-so you can cancel with confidence that you're protected.

If you're concerned about the cancellation process or run into obstacles, Stopee is here to support you. Stopee has helped thousands of consumers cancel subscriptions, dispute charges, and exercise their consumer rights. Whether you're canceling Who Gives A Crap or any other service, Stopee (stopee.com) provides step-by-step guidance, escalation strategies, and peace of mind. Visit Stopee today to access our full library of cancellation guides and consumer protection resources. Your household budget and your time matter, and Stopee is committed to empowering you to manage your subscriptions on your own terms.