Manage Who Gives A Crap

How to cancel who gives a crap in the philippines and avoid surprise charges

Understanding who gives a crap and why you might want to cancel

Who Gives A Crap is a subscription service that delivers eco-friendly toilet paper, paper towels, and tissues made from bamboo or recycled materials straight to your door in the Philippines. The service charges you automatically every 2 to 3 months depending on your plan, which means if you do not cancel before your next billing date, your payment method will be charged again. Many subscribers in the Philippines discover they want out when delivery times slip, costs feel high after currency conversion, or they simply prefer buying paper products locally. Before you take action, you should understand what you signed up for, how much you are actually paying, and which cancellation method works fastest in your situation.

How the who gives a crap subscription model works

When you subscribe to Who Gives A Crap, you agree to recurring deliveries on a fixed schedule. The company does not charge a cancellation fee and has no minimum contract, which is good news. However, the subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date arrives. This is where many Philippine subscribers run into trouble: they assume a one-time order is complete, or they simply forget to cancel before the next charge hits their GCash, Maya, or credit card account.

The key thing to remember is that Who Gives A Crap sends you billing reminders, but those reminders are not cancellation notifications. You must actively cancel your subscription yourself. At Stopee, we have helped thousands of consumers understand that automatic renewal means automatic charges, and the burden of cancellation falls on you, not the company.

Who gives a crap pricing and plan options in the philippines

Who Gives A Crap offers tiered subscription plans, and pricing varies depending on which product bundle you choose. Most Philippine customers see prices in PHP when they subscribe online, though some third-party retailers list much higher amounts due to import markups. Here is what typical subscribers in the Philippines pay:

If you see a price listed at ₱9,000 or higher for a small pack, you are likely looking at a reseller trying to profit from import costs. Always subscribe directly through the Who Gives A Crap website to avoid inflated pricing. The official subscription is significantly cheaper than buying through local retail partners.

Common reasons philippine subscribers decide to cancel

You might be cancelling for one of several reasons. Some subscribers find the product excellent but discover shipping takes 3 to 4 weeks outside Metro Manila. Others calculate that bulk-buying local tissue brands at a supermarket is now cheaper than importing. Still others simply changed their minds about the subscription model or found they no longer need the service. Whatever your reason, Stopee believes you deserve a friction-free cancellation process, and you should never feel locked in or pressured to keep paying.

Your consumer rights under philippine law and what they mean for you

When you subscribe to a service in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to cancel and receive fair treatment. This section explains what that protection covers and how to use it if Who Gives A Crap causes you trouble.

What the consumer act of the philippines says about subscriptions and cancellations

The Consumer Act of the Philippines requires all companies to clearly disclose billing terms, renewal dates, and cancellation procedures before you pay. That means Who Gives A Crap must tell you when your next charge is coming and give you a way to cancel before it happens. If the company makes cancellation difficult on purpose, charges you without clear consent, or refuses to refund within the legal window, you have grounds to file a complaint with the Department of Trade and Industry (DTI).

You also have the right to demand a refund if the service fails to deliver products as promised or if delivery takes an unreasonable amount of time. In the Philippines, "unreasonable" typically means 14 business days beyond the promised delivery window. If Who Gives A Crap takes 6 weeks to deliver to your area when they promise 2 weeks, that breach gives you a refund claim.

How to escalate if who gives a crap refuses to cancel or refund

If Who Gives A Crap does not process your cancellation within 3 to 5 business days, or if you see a charge after you cancel, do not panic. You have escalation routes. First, send a written cancellation request to their email at wedo@whogivesacrap.org with a screenshot of your account and the date you submitted your cancellation request. Give them 7 business days to respond and reverse any unauthorized charges.

If the company does not reply within 7 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. You will need a copy of your subscription agreement, any cancellation confirmation emails, and proof of the unwanted charges. The DTI takes these cases seriously and can pressure Who Gives A Crap to refund you. At Stopee, we have seen the DTI resolve dozens of subscription disputes in the Philippines, and filing a formal complaint often accelerates results.

You also have the right to dispute the charge with your bank or e-wallet provider (GCash, Maya, or whatever payment method you used). If you can show you cancelled before the charge, your bank can often reverse it within 15 to 30 days.

How to cancel who gives a crap: step-by-step by platform

Cancellation takes just a few minutes if you use the right method, but mistakes happen when you cancel in the wrong place or miss your billing date. This section walks you through every platform where you might have signed up, so you cancel in the right spot the first time.

Cancel through the who gives a crap website account dashboard

The website dashboard is the fastest and most reliable cancellation route for Philippine subscribers. Here is how to do it:

1. Go to whogivesacrap.org and log in with your email and password.
   • If you forgot your password, click "Forgot password?" and follow the email link to reset it.
2. Click on your account or "My Subscriptions" in the top menu.
   • Look for a section labeled "Active Subscriptions" or "Current Plans."
3. Find the subscription you want to cancel and click "Manage" or "Edit subscription."
   • You will see your renewal date and the next amount due.
4. Scroll down and click "Cancel subscription" or "Stop deliveries."
   • The company may ask why you are leaving. This is optional feedback; you can skip it or answer briefly.
5. Confirm the cancellation when prompted.
   • Watch for a green confirmation message or email.
6. Check your email inbox within 5 minutes for a cancellation confirmation from Who Gives A Crap.
   • Save this email as proof in case of a billing dispute later.

Pro tip: If you see a popup asking if you want to pause instead of cancel, choose "Cancel" unless you plan to restart the subscription within 60 days. A pause still holds your payment method on file and can confuse customers later.

Cancel a subscription started on the apple app store

If you signed up through an iPhone or iPad, you must cancel through the App Store, not through the website. The subscription is tied to your Apple ID, and cancelling on the web will not stop the App Store from charging you.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Who Gives A Crap app; go to system settings instead.
2. Tap "Apps" or "iTunes and App Stores" (depends on your iOS version).
   • You may see "Subscriptions" as a direct option.
3. Tap your Apple ID at the top (you may need to sign in).
   • Select "View Apple ID."
4. Tap "Subscriptions."
   • Look for Who Gives A Crap in the list of active subscriptions.
5. Tap the Who Gives A Crap subscription.
   • You will see the renewal date and price.
6. Tap "Cancel subscription."
   • Apple will show you a final offer or reason prompt.
7. Confirm the cancellation.
   • You will get an on-screen confirmation and an email from Apple.

Warning: If you only uninstall the Who Gives A Crap app, your subscription will continue and your Apple ID will still be charged. You must use the steps above to actually cancel the App Store subscription.

Cancel a subscription started on google play

Android users who subscribed through the Google Play Store must cancel there, not on the website.

1. Open Google Play Store on your Android phone or tablet.
   • Tap your profile picture in the top-right corner.
2. Tap "Payments and subscriptions" or "Manage subscriptions."
   • This may be under "Settings" on some Android versions.
3. Tap "Subscriptions."
   • You will see a list of all your active subscriptions.
4. Tap "Who Gives A Crap."
   • The subscription details will open.
5. Tap "Cancel subscription."
   • Google may ask for feedback.
6. Confirm when prompted.
   • Check for an email confirmation from Google.

Pro tip: Screenshot the confirmation screen on your Android device in case you need to prove you cancelled for a billing dispute later.

Cancel by email if the online dashboard is broken

If you cannot access your account or the cancel button is not working, email Who Gives A Crap directly. This method is slower but gives you a paper trail.

1. Send an email to wedo@whogivesacrap.org with the subject line "Subscription cancellation request."
   • Include your full name, email address, and the email address on your Who Gives A Crap account.
2. State your request clearly: "I want to cancel my subscription effective immediately" or "Cancel before my next billing date on [DATE]."
   • Be specific about the date if you have a renewal coming soon.
3. Attach or describe a screenshot of your account showing the active subscription.
   • This proves you owned the account.
4. Wait for a reply within 5 to 7 business days (sometimes up to 14 days).
   • Who Gives A Crap may ask for additional verification.
5. Once they confirm cancellation via email, keep that email forever.
   • If a charge appears after this date, you have proof you cancelled.

Warning: Email cancellation is slow. If your billing date is less than 7 days away, use the website or app dashboard instead. Email only if you have no other option.

What happens after you cancel and how long it takes

After you click cancel, your subscription stops, but you should understand exactly what to expect in the days and weeks that follow. This section covers the timeline and what you should verify.

The cancellation timeline: when charges stop

Once you cancel through the website or app, the subscription stops immediately. You will not be charged again on your next renewal date. If you cancelled via email, the company has up to 7 business days to process it, so do not be alarmed if the cancellation takes a few days to appear in your account.

If you cancelled 5 days before your billing date, you are safe: the charge will not go through. If you cancelled 1 day after the charge already posted to your account, that charge is done and cannot be reversed through the account. You would need to request a refund or dispute it with your bank.

Checking that the cancellation actually worked

Do not assume cancellation is complete just because you clicked a button. Verify it yourself:

• Log into your Who Gives A Crap account 24 hours after cancelling and check whether the subscription still shows as "Active" or now shows as "Cancelled."
• Check your email for a cancellation confirmation from Who Gives A Crap. If you do not see one within 24 hours, the cancellation may not have processed.
• Monitor your payment method (credit card, GCash, Maya) for 30 days after the original renewal date to make sure no charge appears.
• If a charge does appear after you cancelled, contact your bank or e-wallet immediately and reference your cancellation confirmation email as proof.

At Stopee, we recommend saving your cancellation confirmation email in a folder or taking a screenshot. If a billing dispute arises months later, this email is your strongest evidence that you cancelled in good faith.

Refunds and what you can claim after cancellation

Cancelling your subscription stops future charges, but you may be eligible for a refund if Who Gives A Crap failed to deliver or if they charged you after you cancelled. This section explains your refund rights.

When you can claim a refund from who gives a crap

You have the right to request a refund in these situations:

• A charge posted to your account after you cancelled successfully.
• An order failed to arrive within the promised delivery window (typically 14 business days in the Philippines).
• The product arrived damaged and was not replaced.
• You cancelled before the billing date but were charged anyway due to a system error.

If any of these happened to you, email wedo@whogivesacrap.org with your order number, the charge date, and an explanation. Include a screenshot of your account showing the unwanted charge or your cancellation confirmation. Who Gives A Crap processes refund requests within 7 to 14 business days once they approve your claim.

Refunds are typically issued back to your original payment method. If you paid with a credit card, the credit appears within 3 to 5 business days. If you paid with GCash or Maya, the refund may take 5 to 10 business days depending on the e-wallet provider.

If who gives a crap refuses to refund you

If the company denies your refund request or does not respond within 14 days, you can escalate to your bank or e-wallet. Contact your credit card company or GCash support and file a dispute or chargeback claim. You will need to provide proof that you cancelled or that the service failed to deliver. Your bank can force Who Gives A Crap to refund you if your evidence is strong.

Common cancellation mistakes and how to avoid them

It is frustrating when something goes wrong with cancellation, especially when you took the time to do it correctly. Here are the mistakes we see most often and how to sidestep them.

Mistake 1: cancelling in the wrong place

If you signed up through the App Store but tried to cancel on the website, the subscription will keep charging your Apple ID. The reverse is also true: if you started on the web but tried to cancel through an app, you might miss the actual subscription. Always cancel where you originally signed up.

Mistake 2: missing the renewal date

The most common cancellation failure is simply losing track of time. You meant to cancel but forgot, and the charge hit your account. To prevent this, set a phone alarm or calendar reminder for 5 days before your renewal date. Open a note on your phone right now with your renewal date so you cannot forget it.

Mistake 3: confusing "pause" with "cancel"

Some subscription apps offer a "pause" button that stops deliveries for a few months but keeps your payment method active. This is not cancellation. If you pause instead of cancel, Who Gives A Crap will resume charging you after the pause period ends. If you truly want out, select "Cancel," not "Pause."

Mistake 4: only uninstalling the app or logging out

Uninstalling the Who Gives A Crap app does not cancel your subscription. Neither does logging out of your account. You must explicitly click the cancel button or send an email to the company. The app is just a tool; the subscription lives on Who Gives A Crap's server and only stops when you tell them to stop it.

Mistake 5: not saving your cancellation confirmation

If you cannot prove you cancelled, you cannot win a billing dispute. Save your cancellation confirmation email, take a screenshot of the confirmation screen, or ask Who Gives A Crap to send you a cancellation reference number via email. This proof is non-negotiable if a charge appears later.

Checklist: steps to take before and after cancelling

Use this checklist to make sure you complete cancellation correctly and protect yourself:

Comparing who gives a crap to similar eco-friendly subscription services

If you are thinking about cancelling Who Gives A Crap but want to stay with an eco-friendly brand, here is how it compares to alternatives available in the Philippines:

If cost is your main concern, bulk-buying from SM, Puregold, or Jollibee might be cheaper upfront. If you value sustainability and do not mind waiting for shipping, Who Gives A Crap is still competitive. The choice depends on your priorities: price, convenience, environmental impact, or delivery speed.

Why stopee helps you take control of your subscriptions

You have every right to cancel a subscription that no longer serves you. The team at Stopee has built a consumer resource that walks thousands of Filipinos through cancellation step-by-step, protects you from surprise charges, and connects you with your legal rights under the Consumer Act of the Philippines. We believe subscriptions should be simple to join and simple to leave, and we fight for services that respect that principle.

At Stopee, we have guided consumers through disputes with Who Gives A Crap, helped them recover refunds, and taught them how to protect their payment methods. If you cancel Who Gives A Crap today and run into trouble, Stopee has the knowledge and resources to help you escalate and win. Your money is yours, and you should never feel trapped in a subscription that does not work anymore.

Contact information for who gives a crap customer support and escalation

If you need to reach Who Gives A Crap directly for cancellation, refund disputes, or account help, use these contact methods:

• Email: wedo@whogivesacrap.org (response time: 5-14 business days)
• Website account dashboard: whogivesacrap.org (fastest cancellation route)
• Mailing address: Check your account settings or past invoice for the current mailing address for written requests.

If Who Gives A Crap does not respond or refuses to honour your cancellation, file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center online or in person at a DTI office in your region. Stopee has helped hundreds of Philippine consumers escalate complaints to the DTI and recover funds. You do not have to fight this battle alone, and your consumer protections are real and enforceable.