Manage Yumove

How to cancel your yumove subscription and protect your refund rights in canada

What yumove is and why you might want to cancel

Yumove is an online retailer specialising in joint supplements designed for pets. The company sells both one-off purchases and subscription products through its website, mobile app stores, and account portal. If you've signed up for a Yumove subscription-whether through their web platform or via Apple App Store or Google Play-you have clear cancellation rights under Canadian consumer protection law, and Stopee is here to guide you through every step.

You might be cancelling because the supplements didn't work for your pet, you found a better alternative, or you simply want to pause your subscription. Whatever your reason, you have statutory rights to cancel within specific timeframes and claim refunds. Let's walk through your options and help you avoid the common mistakes that delay refunds.

Understanding your subscription type

Yumove offers three main ways to purchase:

• One-off purchases: You buy a single product with no automatic renewals.
• Subscribe & Save (web account): You set up recurring orders on yumove.com that renew at intervals you choose.
• In-app subscriptions (App Store or Google Play): You manage recurring orders directly through the app store's subscription system.

Each cancellation method differs slightly, so identifying which type you have is your first step. Check your email receipts or log into your account to confirm which subscription model you're using. This distinction matters because the cancellation process and timing requirements vary by platform.

Your consumer rights and canadian protections

Canadian consumer protection law gives you powerful rights when cancelling online purchases from Yumove.

The 14-day statutory cooling-off period

Under the Consumer Protection Act (and equivalent provincial laws), you have at least 14 days from the delivery date to cancel your order and claim a refund, regardless of whether the product is defective or simply not what you expected. This applies to all online purchases, including Yumove's Subscribe & Save products. Yumove's stated policy is even more generous, often allowing returns and cancellations up to 28 days from delivery. Always work within the longest timeframe available to you.

The "See the difference" guarantee

Yumove offers an extended six-week trial period under its "See the Difference" guarantee. If you don't notice improvement in your pet's joint health within six weeks, you can request a full refund without needing to return the product in all cases. This is a significant consumer protection that goes well beyond the statutory minimum. Keep your order confirmation email handy so you can reference the six-week window if you need to claim this guarantee.

Rights for defective or misdescribed products

If your Yumove supplements arrive damaged, are missing from the package, or are described inaccurately on the website, you have additional protections. Canadian consumer law entitles you to a replacement or refund within 30 days for significant defects, and longer periods if the fault is discovered later. Yumove may ask you to return the defective product, but you're entitled to a refund once the company receives it or evidence of shipment.

Yumove pricing and subscription plans

Understanding your subscription cost helps you identify what refund or credit you're entitled to.

Pro tip: If you're enrolled in Subscribe & Save, your discount incentivises you to stay subscribed. However, you lose that discount if you cancel, so factor this into your refund expectations. You're entitled to refund or credit only for the full purchase price, not the discount you'll miss on future orders.

How to cancel your yumove subscription step by step

Follow the method that matches your subscription type to cancel without delay.

Cancel a subscribe & save subscription on the web

This is the most straightforward cancellation method. You control the process directly through your Yumove account.

1. Go to yumove.com in your web browser.
2. Click the Account or Sign In button (usually top-right corner).
3. Enter your email address and password, then sign in.
4. Navigate to My Subscriptions or My Subscription (exact wording varies).
5. Find the subscription you want to cancel and click Manage.
6. Select Cancel Subscription and confirm your cancellation.
7. Important: Cancel at least 24 hours before your next renewal date. If you cancel after the order is charged, you must still cancel via your account to stop future renewals.
8. Take a screenshot of the cancellation confirmation page for your records.

Warning: Yumove's system will auto-renew your subscription if you don't cancel within 24 hours of the renewal date. Set a phone reminder for 2 days before your next billing date to ensure you cancel in time.

Cancel an app store subscription (iPhone and iPad)

If you subscribed to Yumove via Apple's App Store, you cancel through Apple's subscription settings, not through Yumove's website.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Yumove (or the exact app name as it appears).
5. Tap Cancel Subscription.
6. Confirm your cancellation. You'll see an end date for your access.
7. Screenshot the cancellation confirmation.

Pro tip: App Store subscriptions renew on the same day each month (or billing cycle) as your original purchase. Mark your calendar for that date minus 2 days to ensure you have time to cancel before the next charge.

Cancel a google play subscription (Android)

Android users manage subscriptions through Google Play's settings.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your Profile icon (top-right corner).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Yumove and tap it.
6. Select Cancel subscription.
7. Follow the prompts to confirm. You'll retain access until the end of your current billing period.
8. Save a screenshot of the confirmation message.

Warning: Google Play subscriptions auto-renew on the same date each billing cycle. If you miss the cancellation window, you'll be charged for the next cycle, though you can request a refund within a reasonable period afterward.

Cancel via phone, email, or post

If you prefer to cancel by speaking with a representative or want written proof of your cancellation request, contact Yumove directly.

1. By phone: Call Yumove customer care (details below). Ask to cancel your subscription and request a confirmation number. Write down the date, time, and representative's name.
2. By email: Email hello@yumove.com with the subject line "Subscription Cancellation Request." Include your full name, email address, order number, and the date you want to cancel. Request a confirmation reply.
3. By registered mail (recommended for proof): Send a cancellation letter via registered mail with return receipt to Yumove's customer care address (see "Contact Yumove" section below). Keep a copy of your letter and the return receipt as proof of cancellation. This method creates traceable evidence that Stopee recommends if you anticipate a dispute.

Pro tip: Always send cancellation emails from the email address associated with your account. Include your subscription or order number in every message. Request written confirmation in reply so you have evidence of your cancellation request if a refund dispute arises.

What happens after you cancel

Cancelling your subscription stops future charges, but refunds follow a separate timeline.

Subscription charges stop immediately

Once you submit your cancellation request (whether online, by phone, or by mail), Yumove will no longer charge your credit card or payment method for future renewals. However, if you cancel after your subscription has already auto-renewed for the current cycle, that charge remains. You'll need to request a refund separately for any charge processed before your cancellation took effect.

Your account and order history are retained

Yumove keeps your account data and order history on file so customer care can process refunds, respond to inquiries, and manage returns. You can still access your past orders and account details for up to 30 days after cancellation (policies vary). If you need to reference an order number or delivery date for a refund claim, retrieve that information before your account is archived.

Returned products and refund processing

Cancelling your subscription does not automatically trigger a return or refund. If you want a refund on products already delivered, you must initiate a return request separately through Yumove's returns process. Stopee emphasises that you have up to 28 days from delivery to request a return under Yumove's policy, and longer under the "See the Difference" guarantee. Once Yumove receives your returned products (or evidence of shipment), refunds are processed within 5 to 10 working days. If no return is required (for example, under the six-week guarantee), you'll receive your refund within 14 days of your cancellation notification.

Will you get a refund?

Your refund eligibility depends on why you're cancelling and when you cancel relative to your billing cycle.

Refunds for change of mind

If you're cancelling simply because you changed your mind, you have several refund pathways:

• Within 14 days of delivery: You have a statutory cooling-off right. Request a return, and Yumove will refund your purchase price once the product is returned (or evidence of return is provided).
• Within 28 days of delivery: Yumove's policy extends your return window beyond the legal minimum. You can cancel and request a refund if you've barely used the product.
• Within six weeks (See the Difference guarantee): If you don't see improvement in your pet's joint health, Yumove refunds your full purchase price under this extended guarantee, even if you've used some or all of the product.

Refunds for change of mind are processed once Yumove receives your returned product or shipment evidence. Allow 5 to 10 working days after Yumove receives the return. If you're eligible under the "See the Difference" guarantee and no return is required, the refund arrives within 14 days of your notification.

Refunds for defective or misdescribed products

If your Yumove supplements arrived defective, damaged, or misdescribed, you're entitled to a faster refund:

• Within 30 days: An immediate refund or replacement is typically available for significant defects.
• After 30 days: If the defect is discovered later, Canadian consumer law still entitles you to a replacement, repair, or refund depending on the severity.
• No return required in some cases: Yumove may refund you without requiring the defective product to be returned, particularly for items of low value or if return shipping costs are prohibitive.

Partial refunds and deductions

Yumove reserves the right to deduct from your refund if the product's value has been reduced by your handling (for example, if you've used 80% of a supplement and then request a refund). However, deductions must be reasonable and proportional. Yumove will only refund delivery costs up to the least expensive shipping method originally offered; you cover the cost difference if you chose premium shipping.

Pro tip: If Yumove proposes a deduction you believe is unfair, escalate your complaint to your provincial consumer protection authority (listed below). Stopee recommends documenting the product's condition with photos before returning it so you have evidence to dispute excessive deductions.

Common cancellation mistakes and how to avoid them

Many Yumove customers lose refunds or face billing disputes by making preventable errors. Here's how to sidestep these traps.

Missing the 24-hour cancellation window

The most frequent mistake is cancelling after your subscription has already auto-renewed. Yumove's Subscribe & Save system renews automatically at your chosen interval, and you have only 24 hours before the next charge to cancel. If you miss this window, you're charged for the next cycle.

How to avoid it: Set a phone calendar reminder for 2 days before your renewal date. Check your Yumove account once a week to confirm your subscription status. If you see a charge you didn't authorise, contact Yumove immediately and request a refund for the unauthorised renewal.

Confusing cancellation with return initiation

Some customers cancel their subscription without realising they still need to request a return separately to claim a refund. Cancelling stops future charges but doesn't automatically return products already delivered or refund your money.

How to avoid it: After cancelling, immediately contact Yumove to initiate a return if you want a refund. Stopee recommends sending a follow-up email within 24 hours of your cancellation confirming that you also want to return the products and claim a refund. Provide your order number, delivery date, and reason for return (change of mind, defective, etc.).

Cancelling on app platforms without confirming the cancellation

App Store and Google Play cancellations sometimes fail silently. You think you've cancelled, but the system doesn't register it, and you're charged again at the next renewal.

How to avoid it: After cancelling via App Store or Google Play, wait 10 seconds and re-open your subscription settings. Verify that the subscription is no longer listed, or that it shows "Cancelled" with an end date. Take a screenshot as proof. Check your email for a cancellation confirmation message from Apple or Google.

Not capturing proof of cancellation

If a dispute arises and Yumove claims it never received your cancellation request, you need evidence. Screenshots and confirmation numbers protect you.

How to avoid it: Always take a screenshot of the final cancellation confirmation screen. Save confirmation emails from Yumove, Apple, or Google. If you cancel by phone, write down the date, time, representative's name, and confirmation number. If you cancel by mail, use registered post with return receipt. All of these steps create proof that Stopee recommends for any potential dispute with your bank or credit card company.

Your checklist before and after cancelling yumove

Use this checklist to ensure you handle every step correctly.

How to escalate a complaint if yumove won't refund you

If Yumove refuses to honour your cancellation or refund request, you have escalation options under Canadian law.

File a complaint with your provincial consumer protection authority

Every Canadian province has a consumer protection office that investigates complaints against retailers:

• Ontario: Consumer Protection Branch (ontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act Enforcement (aema.gov.ab.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• Other provinces: Search your province's consumer affairs ministry online.

File a formal complaint if Yumove ignores your refund request. Most authorities investigate within 30 days and can issue orders requiring Yumove to refund you.

Charge back with your bank or credit card company

If Yumove charged you after you cancelled and refuses to refund the charge, contact your bank or credit card issuer and request a chargeback. Provide proof of your cancellation request (screenshot, email, or confirmation number) and evidence that the charge was unauthorised. Your bank can reverse the transaction within 60 to 90 days in most cases.

Warning: Use chargebacks only if Yumove has ignored your refund request for more than 14 days. Attempting a chargeback before giving Yumove reasonable time to respond may damage your relationship and slow the refund process.

Contact your provincial ombudsman or small claims court

For refunds exceeding $300 CAD, you can file a claim in small claims court if Yumove refuses to refund you. You'll need proof of the cancellation request and evidence of the unauthorised charge. Many small claims courts now accept online filings, making this a practical option. Stopee recommends gathering all documentation (emails, screenshots, bank statements) before pursuing this step.

Contact yumove for customer care and returns

Reach out to Yumove using any of these methods to confirm your cancellation or initiate a return.

Phone, email, and postal address

• Phone: Contact Yumove's customer care team by phone (details available on yumove.com or your order confirmation email).
• Email: hello@yumove.com
• Postal address: Yumove Customer Care, [Postal address details]. Send registered mail with return receipt for proof of delivery and to create traceable evidence of your cancellation request.
• Website: yumove.com (for web-based account management and support resources).

When contacting Yumove, always include your full name, email address, order number, subscription ID, and the specific reason for your cancellation (change of mind, defective product, or activation of the "See the Difference" guarantee). Request a written confirmation of your cancellation and refund status in return.

Why stopee helps thousands cancel safely

Cancelling a pet supplement subscription shouldn't be stressful or unclear. At Stopee, we've guided thousands of Canadian consumers through every cancellation scenario, from simple web account cancellations to complex refund disputes. Our mission is to ensure you understand your rights, avoid common pitfalls, and reclaim money you're entitled to.

Whether you're cancelling because Yumove didn't work for your pet or you simply want to try a different supplement, Stopee empowers you with clear, step-by-step guidance tailored to your subscription type. We reference Canadian consumer protection law at every turn so you know exactly where you stand. And if Yumove resists, we show you how to escalate your complaint to provincial authorities or your bank.

The key is acting quickly-remember the 14-day cooling-off period-taking screenshots of every confirmation, and keeping records of all communications. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they deserved. You can too.