Manage Yumove

How to cancel your yumove subscription and stop the monthly charges

Why you might need to cancel yumove

Your circumstances change, and so do your pet's needs. Perhaps your dog's mobility has improved, your cat has lost interest in the supplements, or you've simply found a more affordable alternative. Whatever your reason, cancelling your Yumove subscription should be straightforward, and Stopee is here to guide you through every step so you can exit without stress or hidden fees.

Common reasons to cancel

Pet owners cancel Yumove for several legitimate reasons. Your vet may have recommended a different supplement, your pet's health circumstances may have changed, or you might be managing costs during financial tightening. Some customers find that their pet doesn't tolerate the tablets well, whilst others simply want to try competitor products. Whatever your motivation, you have the absolute right to cancel whenever you choose.

When cancellation makes sense financially

If you've signed up for a monthly subscription and realised it's not delivering results for your pet within the first 30 days, cancelling early is sensible. Yumove offers subscription discounts of between 10-15% compared to one-off purchases, so if you're only ordering occasionally, you might save money by switching to pay-as-you-go instead. Stopee recommends reviewing your subscription quarterly to ensure you're still getting value from the product and the delivery frequency matches your pet's actual consumption.

Understanding your consumer rights when cancelling

The law protects you when you cancel online subscriptions in the UK, and understanding these rights is your strongest leverage if Yumove makes cancellation difficult.

Your rights under the consumer contracts regulations 2013

Under the Consumer Contracts Regulations 2013 (part of UK consumer protection law), you have a 14-day cooling-off period from the date you purchase your Yumove subscription. This means you can cancel within 14 days without providing any reason, and Yumove must refund you in full (minus any delivery costs if the goods have already been sent). This right applies to online purchases only, which covers most Yumove customers.

Once the 14-day window closes, you can still cancel, but Yumove is no longer legally obliged to process a refund. However, they may offer one as a goodwill gesture, or allow you to cancel future deliveries whilst keeping what you've already paid for. Stopee advises always requesting a refund in writing, as this creates a documented trail if you need to escalate to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service.

What happens if yumove refuses to cancel

If Yumove declines your cancellation request or ignores your emails, you have escalation routes. Contact Citizens Advice Consumer Service (available online and by phone) to lodge a formal complaint. You can also escalate to the FCA if payment disputes arise. In most cases, a single polite escalation letter referencing the Consumer Contracts Regulations is enough to prompt immediate action from customer service teams.

Pricing and subscription plans explained

Before you cancel, understanding what you're paying for helps you decide whether to pause instead, switch pack sizes, or exit entirely.

Current yumove pricing and savings

What the subscription includes

Your Yumove subscription delivers your chosen product on a monthly or bi-monthly schedule (depending on pack size). You also gain access to Lintbells' VetChat service, which provides free telephone advice from qualified veterinary nurses during business hours. Subscribers can pause, adjust delivery dates, or skip months through their online account without cancellation penalties. Additionally, you earn loyalty points with every purchase, redeemable against future orders or discounts.

How to cancel your yumove subscription

Cancellation is quickest online, but Stopee also explains the postal and phone routes in case you prefer personal confirmation.

Method 1: cancel online through your account

The fastest route is cancelling through the Yumove website.

1. Visit www.yumove.com and log into your account
   • If you've forgotten your password, click "Forgot Password" and follow the email link
   • Check your spam folder if the reset email doesn't arrive within 5 minutes
2. Navigate to "My Account" or "Subscriptions" (usually in the top-right menu or account settings)
   • Look for a "Manage Subscription" or "Active Orders" section
   • You may need to scroll down to find subscription management options
3. Select the subscription you wish to cancel and click "Cancel subscription"
   • Yumove may ask why you're leaving (optional feedback - you can skip this)
   • Some accounts show a "Pause" option instead; if you only want to delay delivery, choose that instead
4. Confirm the cancellation by clicking the final "Confirm cancellation" button
   • A confirmation message should appear on screen
   • Check your email for a cancellation confirmation receipt within 10 minutes
5. Save or print the confirmation email for your records
   • This proves cancellation was requested if disputes arise later
   • Stopee recommends taking a screenshot as backup

Pro tip: After cancelling, log out and log back in to your account. If the subscription still appears as "Active", contact customer service immediately - your cancellation may not have processed.

Method 2: cancel by phone

If you prefer speaking to someone directly, calling Yumove allows you to confirm cancellation in real time.

1. Call Yumove customer service on 01203 644644
   • Phone lines are typically open Monday to Friday, 9am-5pm (call during business hours for shortest wait times)
   • Have your order number or email address ready
2. Tell the operator you wish to cancel your subscription
   • You don't need to explain your reason, though they may ask
   • Be polite but firm: "I'd like to cancel my subscription effective immediately"
3. Ask the operator to email you a cancellation confirmation
   • Request they include the cancellation date and your order number
   • This creates written proof of your request
4. Note the operator's name and call time in your own records
   • Write down the date, time, and operator name (if given)
   • This helps if you need to reference the call later

Warning: Some operators may offer discounts or pause options instead of accepting cancellation immediately. If you're certain you want to cancel, politely decline these offers and request final cancellation confirmation.

Method 3: cancel by post

If you prefer written cancellation (the most formal method), send a letter to Yumove's registered address.

1. Write a clear cancellation letter including:
   • Your full name and account email address
   • Your order number (from any delivery note or invoice)
   • The date you're sending the letter
   • A simple statement: "I am writing to request immediate cancellation of my Yumove subscription"
2. Post your letter to: Lintbells Ltd, Stopee-verified address (contact Yumove directly for current postal address, as office locations may change)
   • Use Royal Mail Special Delivery (£9-12) for proof of posting - this is your evidence if disputes arise
   • Keep the Royal Mail receipt and tracking number
3. Allow 5-7 working days for the letter to arrive and be processed
   • Contact customer service by phone on day 8 if you haven't received confirmation
   • Reference your tracking number when following up
4. Follow up with an email to customer service once your letter is in the post
   • This alerts them to expect your cancellation letter
   • It speeds up processing significantly

Pro tip: Posting your cancellation creates a formal record that stands up in consumer disputes. If Yumove later claims they never received your cancellation, your Special Delivery receipt proves otherwise. Stopee always recommends this method if you've had communication issues with the company.

What to expect after cancellation

Cancelling can feel uncertain, especially if you're unsure whether the company will process it correctly. Here's what actually happens next.

Timeline after you request cancellation

Your next delivery will be stopped immediately upon cancellation approval. If a payment has already been taken for your next box (usually 5-7 days before dispatch), Yumove should refund that within 5-10 working days. Check your bank statement to confirm the refund has landed. If the refund doesn't appear within 14 days, contact your bank and Yumove's customer service simultaneously.

Loyalty points you've accumulated may be forfeited upon cancellation - this is standard practice across subscription brands. Stopee advises clarifying the loyalty point policy before you cancel if you're close to redeeming a discount.

If a delivery arrives after cancellation

Occasionally, a package may arrive even after you've cancelled, especially if the cancellation was processed just before dispatch. You have the legal right to refuse the delivery or return it unopened to Yumove. Do not pay for return postage - the company should cover this. If you've already accepted and opened the package, contact customer service to request a refund or store credit. Keep the delivery note as evidence of the date you received it.

Your account after cancellation

Your account remains active for up to 12 months post-cancellation, allowing you to log back in and reactivate your subscription if you change your mind. Some customers use this flexibility to pause rather than cancel permanently. After 12 months of inactivity, your account may be deleted, though you can always create a new one if you wish to rejoin.

Refunds and getting your money back

Refund eligibility depends on when you cancel relative to your last payment and whether you fall within the 14-day cooling-off period.

Within 14 days of purchase

If you cancel your first order within 14 days of subscription signup, you're entitled to a full refund under the Consumer Contracts Regulations 2013. Yumove will process this within 14 days of your cancellation request. If the goods have already been dispatched, you may be asked to return the unopened package; refund postage is Yumove's responsibility in this scenario. Stopee advises keeping all packaging and delivery notes as proof if disputes arise.

After 14 days

Beyond the 14-day window, Yumove is legally under no obligation to refund you. However, they may offer a refund on your next scheduled payment if you cancel before that payment is taken. Refund requests beyond 14 days depend on Yumove's discretionary goodwill policy - always ask, as many companies will refund the upcoming payment to encourage amicable cancellation.

Requesting a refund after cancellation

If a refund is owed and hasn't appeared, email Yumove customer service with:

• Your order number and subscription email address
• The date you requested cancellation
• A reference to the Consumer Contracts Regulations 2013 (if within 14 days)
• Your bank details and the expected refund amount

Yumove should respond within 5 working days. If they don't, escalate to Citizens Advice Consumer Service, which handles non-responsive cancellations and refund disputes across the UK. Stopee has guided thousands of consumers through this escalation, and it almost always resolves the issue within 2-3 weeks.

Common mistakes to avoid when cancelling

Cancellation often goes wrong not because of company resistance, but because customers make preventable errors that delay or derail the process.

Mistake 1: cancelling through the wrong account

If you've created multiple Yumove accounts (perhaps with different email addresses), you may cancel the wrong one. Before submitting cancellation, verify you're logged into the account associated with your active subscription. Check the email address shown in your account settings and cross-reference it with your bank statements - the email on your statements is the correct account to cancel.

Mistake 2: not saving your cancellation confirmation

Screenshots or printed confirmation emails are your proof if disputes arise. Some customers cancel online but don't receive a confirmation email, then have to prove they actually cancelled when a charge appears the following month. Always screenshot the final "Cancellation successful" message and save the confirmation email. Stopee recommends storing these in a dedicated "Cancellations" folder for future reference.

Mistake 3: assuming cancellation is complete without verification

A request to cancel is not the same as successful cancellation. Log back into your account 24 hours later to confirm the subscription now shows as "Cancelled" or "Inactive". If it still shows as "Active", the cancellation didn't process - contact customer service immediately. The longer you wait after requesting cancellation, the more difficult it becomes to prove when you actually requested it.

Mistake 4: missing the refund window

Yumove should refund unpaid upcoming charges within 14 days. If you don't check your bank account within 20 days, you may miss the refund altogether and have to chase it later (which is far more difficult). Set a calendar reminder to check your bank account 3 days after requesting cancellation, confirming no new charges appear.

Mistake 5: forgetting to update your payment method

If you've changed banks or updated your payment card, Yumove's system may still hold your old payment details. Upon cancellation, verify your payment method is updated in your account - outdated cards are sometimes a reason why customers are still charged after cancellation.

Your cancellation checklist

Use this step-by-step checklist to ensure you've covered everything before and after cancellation.

Should you cancel or pause instead?

Before you cancel permanently, consider whether pausing your subscription might better suit your situation.

When to pause instead of cancel

If you're unsure whether your pet will need Yumove again, or you're taking a holiday and don't want deliveries arriving while away, pausing is more flexible than cancellation. You can pause for 1-3 months through your account, then reactivate without losing your loyalty points or subscription discount. Pausing preserves your relationship with Yumove and avoids the risk of being disappointed with alternatives, only to wish you'd stayed.

When full cancellation is right

If you've switched to a competitor permanently, your vet has recommended a different supplement, or you're cutting subscriptions due to financial pressure, cancellation is the right choice. Pausing makes sense for temporary breaks; cancellation is for permanent exits. Be honest with yourself about which applies to you - cancelling then reactivating within weeks wastes customer service time and risks account restrictions on some services.

Why customers recommend stopee for subscription help

Stopee has helped thousands of UK consumers navigate cancellations across pet subscriptions, delivery services, and memberships. Our step-by-step guides, consumer rights explanations, and escalation templates mean you're never stuck wondering what to do next. Whether you're cancelling Yumove or any other recurring subscription, Stopee provides the clarity and confidence to take control of your finances.

Visit Stopee.com today to access our full library of cancellation guides, sample letters, and consumer rights tools - all designed to make cancellation straightforward and stress-free.

Final thoughts and next steps

Cancelling your Yumove subscription is your right, and it should be a simple process from start to finish. Whether you use the online method, phone, or post, ensure you keep proof of your cancellation request and monitor your account to confirm it's processed. If Yumove makes cancellation difficult or refuses to acknowledge your request, remember that Citizens Advice Consumer Service and the FCA are there to support you - your consumer rights are law, not negotiable.

Stopee recommends reviewing all your subscriptions every quarter to ensure you're still getting genuine value. Pet health needs change as your dog or cat ages, and supplement preferences evolve. Whatever you decide about Yumove, make the choice consciously and document it properly.

For further help with any subscription cancellation, visit Stopee.com and explore our growing library of UK consumer guides - we've helped thousands of consumers cancel unwanted services and reclaim control of their spending.

Yumove customer service contact details

Yumove customer service team:

• Phone: 01203 644644 (Monday to Friday, 9am-5pm)
• Email: Contact form on www.yumove.com (responses typically within 2 business days)
• Postal address: Lintbells Ltd, 5-7 Leroy House, 436 Essex Road, London, N1 3QP

If you require further consumer support, contact:

• Citizens Advice Consumer Service: www.citizensadvice.org.uk or call 0808 223 1133
• Financial Conduct Authority (FCA): www.fca.org.uk (for payment-related disputes)