Manage Citytv+

How to cancel citytv+ in canada: your complete step-by-step guide

What is citytv+ and why you might want to cancel

Citytv+ is a Canadian streaming service owned by Rogers that bundles live over-the-air channels (Citytv, Bravo, HGTV, Food Network, Discovery, ID, FX, FXX and Magnolia Network) with on-demand programming. You get access to thousands of hours of content, and new subscribers enjoy a 7-day free trial before your first charge. The service offers both monthly and annual plans, with optional bundles like Citytv+ plus Sportsnet+ if you want sports coverage alongside entertainment.

If you've decided Citytv+ no longer fits your viewing habits or budget, or if you signed up during the free trial and realized it's not for you, cancelling is straightforward once you know where to look. At Stopee, we've helped thousands of Canadian consumers navigate subscription cancellations, and Citytv+ is no exception. The process varies slightly depending on how you subscribed, but we'll walk you through each method.

When cancellation makes sense

You might cancel Citytv+ if you're trimming your streaming expenses, if the channel lineup no longer appeals to you, or if you've exhausted the on-demand library. Perhaps you subscribed through the Apple App Store or Google Play and prefer managing subscriptions directly with Rogers. Or you may be consolidating services after discovering overlapping content elsewhere. Whatever your reason, Stopee recommends reviewing your decision during the free trial period-that way, no charges hit your account at all.

Your cancellation rights in canada

As a Canadian consumer, you're protected under provincial consumer protection legislation. In Quebec, you have the explicit right to request immediate cancellation with a prorated refund, regardless of your billing cycle. In other provinces, subscription services like Citytv+ typically honour cancellation at the end of your paid period. If you subscribed through the App Store or Google Play, Apple and Google's refund policies govern, not Citytv+'s terms. Stopee advises you to understand these protections before you proceed-they're your leverage if a dispute arises.

Citytv+ pricing and plan overview

Understanding what you're paying helps you decide quickly whether cancellation is right for you.

If you signed up on a free trial and are cancelling before the 7 days expire, no charge will appear on your card. If you've already been billed, your refund eligibility depends on your province and cancellation method-more on that below.

How to cancel citytv+ (step-by-step by platform)

Your cancellation path depends on where you subscribed. Follow the method that matches your account.

Cancel via the citytv+ website (direct subscription)

If you signed up directly on Citytv+'s website or through Rogers, this is your cancellation route.

1. Visit the Citytv+ website and sign in with your email and password.
   • Use a desktop or mobile browser-the steps are the same on both.
2. Navigate to your Account settings.
   • Look for a menu icon or your profile name in the top-right corner.
3. Select Billing or Subscription settings.
   • You'll see your current plan and next billing date here.
4. Click Cancel Subscription.
   • Citytv+ will ask you to confirm. You'll see this button only once, so make sure you're ready.
   • Warning: Do not refresh the page or close your browser after clicking-complete the confirmation in one session.
5. Confirm your cancellation when prompted.
   • You'll receive an email confirmation within minutes.
   • Save this email; it's your proof of cancellation.
6. Check your account status.
   • Log back in after a few minutes to verify the subscription shows as "Cancelled" or "Inactive."

Pro tip: Citytv+ may display a retention offer (a discount or free month) after you click Cancel Subscription. Decide in advance whether you'd consider staying at a lower price, so you don't second-guess yourself in the moment.

Cancel via apple app store (iOS)

If you subscribed to Citytv+ through the Apple App Store, you manage your subscription through Apple, not Citytv+ directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Citytv+.
5. Tap Cancel Free Trial or Cancel Subscription (whichever appears).
   • If you're within the 7-day free trial, select "Cancel Free Trial"-no charge will apply.
   • If you've been charged, select "Cancel Subscription"-you'll retain access through the end of your current billing period.
6. Confirm your cancellation when Apple prompts you.
   • You'll receive an email confirmation from Apple.

Warning: Cancelling the app from your phone does not cancel your subscription. You must go through the Settings and Subscriptions menu, or the subscription will renew automatically. Stopee sees this mistake frequently-users delete the app, then get charged unexpectedly when renewal comes around.

Cancel via google play (Android)

Android users who subscribed through Google Play follow a similar path through your Google account.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find Citytv+ and tap it.
5. Tap Cancel subscription.
   • Google will ask you to confirm your reason for cancelling (optional feedback).
6. Confirm the cancellation.
   • You'll see a confirmation message in the app and receive an email from Google.
   • Your access continues until the end of the current billing period.

Pro tip: Mark the end date of your current billing cycle in your calendar now. That's when your access actually stops. If you accidentally miss it and get charged again, Stopee recommends contacting Google Play support within 48 hours for a refund-most first-time refund requests are approved.

Cancel by contacting rogers customer support

If you prefer to cancel by phone or chat, or if you subscribed as part of a Rogers bundled package, contact Rogers directly.

1. Call Rogers customer support at 1-800-268-8688 (toll-free in Canada) or use their online chat at rogers.com/chat.
   • Have your account number or phone number ready.
2. Tell the agent you want to cancel Citytv+.
   • The agent may ask whether you want to pause instead of cancel (pausing temporarily freezes your subscription for up to 3 months without charges).
3. Confirm your province and cancellation request with the agent.
   • If you're in Quebec: Explicitly ask for immediate cancellation with a prorated refund. Your right to this is protected under Quebec consumer law. Do not accept an end-of-billing-period cancellation if you want the refund now.
   • If you're outside Quebec: Your cancellation will typically take effect at the end of your paid period, with no prorated refund.
4. Request written confirmation via email.
   • Ask the agent to send you a confirmation email with your cancellation effective date and any refund details.
5. Verify the cancellation in your online account after 24 hours.
   • Log into your Rogers account to check that Citytv+ no longer appears under active subscriptions.

Warning: If you're a Rogers bundled customer (Citytv+ as part of a larger Rogers package), cancelling Citytv+ does not cancel your entire Rogers account. You only cancel the streaming service. The agent will clarify this, but confirm it before you hang up to avoid confusion later.

Cancel if you subscribed through a third-party reseller

Some people subscribe to Citytv+ through Prime Video Channels or another third-party reseller. If that's you, cancel through that platform, not directly with Citytv+ or Rogers.

1. Log into the third-party platform (e.g., Prime Video on Amazon.ca).
2. Navigate to Subscriptions or Channels.
3. Find Citytv+ and select Cancel subscription.
   • The exact steps vary by platform-check that platform's help centre if you're unsure.
4. Confirm cancellation and save your confirmation email.

Reseller refund policies differ from Citytv+'s own terms. Stopee advises checking the reseller's refund policy before you cancel, so you know whether a prorated refund is possible. Amazon Prime Video, for example, has its own cancellation and refund window.

What happens after you cancel citytv+

Cancellation is emotional-you've made the decision, and now you're waiting to see the impact on your account and bank balance.

Your access and account timeline

Once you confirm cancellation, here's what to expect:

• Immediate confirmation: You'll receive an email confirmation within minutes (direct web cancellations) or hours (Rogers or app store cancellations).
• Continued access: You retain full access to all Citytv+ content (live channels and on-demand) until the end of your paid billing period or free trial. This applies whether you cancelled during the trial or mid-subscription.
• Account preservation: Your login credentials, watchlist, and preferences remain intact. You can reactivate your subscription anytime without losing your history.
• Billing stops: No new charges will appear on your card after the current billing period ends.
• Final day of access: On the day after your billing period expires, you'll be unable to sign in to Citytv+.

Pro tip: Before your final day, download or note down any saved watchlist items or shows you want to remember. Once access ends, that information isn't available to you (though reactivation will restore it).

Your account after cancellation

Your Citytv+ account doesn't disappear when you cancel-it becomes dormant. You can log in anytime to check past viewing history, but you cannot access live or on-demand content. If you decide to resubscribe within 12 months, your account information, preferences and watchlist return exactly as you left them. Stopee has found this flexibility valuable for users who cancel seasonally (e.g., when a favourite show ends) and plan to return.

Refund eligibility and timelines

Refunds are where many Citytv+ cancellations hit a snag. Here's the truth about your money and your rights.

Free trial cancellations

If you cancel within your 7-day free trial, you pay nothing. No refund is needed because no charge was processed. This is the cleanest cancellation scenario.

Quebec residents: your prorated refund right

Quebec consumer protection law entitles you to a prorated refund when you cancel a recurring subscription mid-cycle. If you're in Quebec and you cancel on Day 15 of a 30-day billing cycle, you're owed a refund for the remaining 15 days (or equivalent proportion of your annual plan). You must request this explicitly when you cancel. Citytv+ does not offer it automatically outside of Quebec.

To claim your prorated refund in Quebec:

1. Cancel your subscription through any method (web, app, or Rogers support).
2. Within 7 days, contact Rogers customer support and request your prorated refund in writing.
   • Email: Write to Rogers customer service or Citytv+ support with your account number, cancellation date and refund calculation.
   • Or request a written confirmation from the agent during your cancellation call and reference that confirmation in a follow-up email.
3. Include your cancellation confirmation in your message.
4. Follow up within 14 days if you haven't received a response.
   • Keep all emails and confirmation numbers.

Warning: Quebec's refund right is automatic in law, but Citytv+ won't volunteer it. You must assert it. If Rogers refuses, you can escalate to the Office of the Ombudsman of Quebec or file a complaint with the Ministère de la Consommation. Stopee has seen this escalation path work repeatedly for Quebec users who document their cancellation and refund request clearly.

All other canadian provinces: no prorated refund

Outside Quebec, Citytv+'s terms specify that cancellations take effect at the end of the paid billing period with no prorated refund. If you're on a monthly plan and cancel on Day 5 of a 30-day cycle, you've paid for the full month and you keep access through Day 30-but you won't receive a refund for the unused Days 6-30.

This policy is legal in Canada, but Stopee recommends checking whether a consumer protection complaint or chargeback might still be viable if you have grounds (e.g., the service was not delivered as advertised, or you cancelled within 14 days of purchase). Your credit card issuer can advise on chargeback eligibility under Canadian consumer protection standards.

App store and google play refunds

If you subscribed through Apple or Google, their refund policies apply, not Citytv+'s:

• Apple: You can request a refund for app subscriptions within 14 days of charge. After that, refunds are discretionary, but Apple often approves them for cancellations due to duplicate billing or accidental renewal.
• Google Play: Google allows refunds within 48 hours of your first charge or renewal. After 48 hours, refunds are unlikely but not impossible if you can demonstrate a service issue.

Pro tip: If you subscribed via app and were charged without intending to complete the purchase, contact Apple or Google support immediately (within the refund window). Be polite and clear: "I cancelled within the free trial period but was still charged." Most first-time requests are approved by both platforms.

Common mistakes that delay or derail cancellations

Cancelling is stressful because you're navigating company systems designed to keep you subscribed. We see these mistakes repeatedly at Stopee.

Deleting the app instead of cancelling the subscription

The most frequent error: users delete the Citytv+ app from their phone, then receive a surprise charge weeks later when renewal hits. Deleting the app does nothing to your subscription. You must go through your device's subscription settings (Settings > Subscriptions on iOS, Google Play Store > Manage subscriptions on Android) to actually cancel.

Assuming cancellation is complete without a confirmation email

Cancellation is not final until you see written confirmation. If you cancelled through the web but received no email, log back in and verify your subscription status shows "Cancelled" or "Inactive." If it still says "Active," contact Rogers support immediately. Stopee advises screenshotting your confirmation (or the cancellation screen) as backup.

Cancelling with the wrong contact method

If you subscribed through the App Store but cancelled via the Citytv+ website, your subscription is still active on Apple's side. You must cancel through the same platform where you subscribed. This creates a frustrating situation where you think you've cancelled but the app store still renews you.

Not documenting the end date of your paid period

After you cancel, you retain access until your billing period ends. Many users lose track of that date, assume they've lost access immediately, and panic-or alternatively, get charged because they thought the period had ended when it hadn't. Note the exact end date in your calendar now.

Missing quebec's prorated refund window

Quebec residents who cancel mid-cycle and don't request a prorated refund within 30 days often lose the right to claim it later. The company won't remind you. File your refund request in writing within a week of cancellation to be safe.

Negotiating with the wrong department

If you try to negotiate a refund with Citytv+ support but they refuse, don't give up. Escalate to Rogers corporate or file a complaint with your provincial consumer protection authority. Stopee has seen escalations resolve issues that first-line support claimed were final.

Your consumer protection rights in canada

Canada's consumer protection framework gives you leverage if Citytv+ or Rogers acts unfairly.

Federal and provincial protections

Your rights depend on your province, but broadly:

• Quebec Law 24: Explicit right to cancel with prorated refund; telecommunications services are regulated even when delivered digitally.
• Ontario Consumer Protection Act: Covers distance sales (online subscriptions) and requires clear cancellation terms. Cooling-off periods apply to some digital services.
• British Columbia, Alberta, and other provinces: Each province has consumer protection legislation covering unfair contract terms and misleading advertising. If Citytv+'s cancellation process is deliberately hidden or the free trial terms are unclear, you may have grounds for a complaint or refund claim.

If Citytv+ or Rogers refuses a legitimate refund, you can file a complaint with your provincial consumer protection authority (e.g., Consumer Protection Ontario, BC Consumer Protection Office). Stopee recommends gathering documentation first: your cancellation confirmation, billing statements, and any communications with support.

Credit card chargeback as a last resort

If you cancelled, were charged anyway, and the company won't refund you, contact your credit card issuer and request a chargeback. Explain that you cancelled the subscription and were incorrectly billed. Your card issuer investigates and often reverses the charge in your favour. This should be your last step, after attempting direct resolution with Rogers and filing a consumer complaint, because chargebacks can strain your relationship with the company if you decide to resubscribe later.

Before you cancel: a decision checklist

Take a moment before you hit Cancel Subscription to make sure it's the right call.

Compare citytv+ to alternatives

If you're cancelling because Citytv+ doesn't meet your needs, here's how it compares to other Canadian streaming options.

If you love live Canadian channels, CTV or Sportsnet+ might be worth exploring. If you want more movies and series at a lower price, Netflix or Disney+ could be better. Stopee's recommendation: don't cancel without knowing your next step. A gap in your viewing can feel frustrating.

How stopee helps you cancel citytv+ stress-free

Cancellation should be simple, but companies often make it deliberately complicated. That's why Stopee exists. We guide Canadians through every cancellation scenario-whether it's Citytv+, Rogers bundles, or any streaming service-with clear, judgment-free advice.

Our resource centre covers cancellation steps, refund rights, consumer protection laws by province, and dispute escalation. We've helped thousands of consumers cancel Citytv+ without losing money or wasting hours on hold. If you encounter resistance from Rogers or Citytv+ after cancelling, Stopee can point you to your provincial consumer authority and advise on your legal protections.

Visit Stopee today to confirm you're cancelling correctly, understand your refund rights, and find templates for any written cancellation or refund request you need to send. Stopee is your partner in taking control of your subscriptions.

Citytv+ cancellation summary and contact information

Here's a one-page summary of everything you need to know.

Contact information for cancellation support

Citytv+ support: support.citytvplus.ca (Help Centre)

Rogers customer service: 1-800-268-8688 (toll-free, Canada-wide) or rogers.com/chat (live chat)

Apple App Store support: reportaproblem.apple.com or Settings > Your Name > iTunes and App Store > select your account > View Apple ID > Purchase History

Google Play support: play.google.com/support or Google Play Store app > Help & Feedback

Prime Video (third-party subscriptions): amazon.ca/account > Login & security > Your subscriptions

Provincial consumer protection authorities (for complaints or escalations):

• Quebec: Office of the Ombudsman of Quebec (protecteur-du-citoyen.qc.ca)
• Ontario: Consumer Protection Ontario (ontario.ca/consumerprotection)
• British Columbia: BC Consumer Protection Office (consumerprotectionbc.ca)
• Alberta: Alberta Services Authority (service.alberta.ca/consumer-protection)
• All provinces: File a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC) if Rogers is involved and the issue involves telecom regulation (crtc.gc.ca/complaints).

Cancelling Citytv+ is your right. You don't owe the company loyalty, and they don't owe you obstacles. Follow the steps above, document everything, and claim any refund you're entitled to. Stopee has helped thousands of consumers cancel subscriptions and reclaim control of their spending. Your next step is yours alone-but you're never without options or protections.