Manage Myrocky

How to cancel myrocky and understand your health service rights in canada

What myrocky is and why you might want to cancel

Myrocky (operated by Rocky Health Inc.) is a Canadian online health platform that delivers prescription medications, clinician consultations for weight loss and mental health, and recurring subscription treatments directly to your home. You answer an online questionnaire, a clinician reviews your request, the pharmacy fulfils your order, and you gain access to ongoing support depending on which plan you select.

Many people cancel Myrocky because they've completed their treatment, experienced side effects, found better alternatives, or realized the recurring cost doesn't fit their budget. At Stopee, we know that subscription health services can feel confusing to exit, which is why we've documented every step you need to take to cancel without being trapped by hidden fees or automatic renewals.

Understanding Myrocky's cancellation policies before you join-or before you cancel-puts you in control. Let's walk through your options.

Why cancellation matters for your wallet and health

Myrocky charges monthly fees ranging from $40 to $99 depending on your program. If you don't cancel before your renewal date, the company will charge your payment method automatically. Once that charge processes, refunds are difficult to obtain and often come with a 2.5% processing fee deducted from your balance. Acting quickly is not just convenient-it protects your finances.

Your consumer rights under canadian law

You have protections under the Consumer Protection Act in Ontario (where Myrocky's head office is located) and similar provincial legislation in other provinces. These laws entitle you to cancel within a cooling-off period for distance sales (typically 14 days in Ontario), even if Myrocky's own terms say otherwise. If the company refuses to honour a valid cancellation or refund request, you can escalate to the Ontario Consumer Protection Ombudsperson (Ontario) or your provincial equivalent. At Stopee, we encourage you to know these rights-they are your safety net if the company makes cancellation difficult.

Myrocky pricing and subscription plans

Here's what Myrocky charges so you can see exactly where your money goes each month.

These charges stack up quickly. A $60 monthly weight loss subscription becomes $720 per year. If you pause or cancel late-even by one day-you will be charged for the next billing cycle and face a refund battle. That's why timing your cancellation matters so much.

How to cancel myrocky step by step

Cancelling Myrocky requires you to take action on multiple channels to ensure your cancellation actually sticks and doesn't get charged again next month.

Method 1: cancel through your online account (fastest)

Your Myrocky account dashboard is the quickest way to stop future charges. Follow these exact steps.

1. Log in to your Myrocky account using your email and password on the main website.
2. Navigate to the "Subscriptions" or "Orders" section (exact wording varies; look for your active recurring plans).
3. Select the subscription you want to cancel (e.g., "Weight loss program" or "Hair loss treatment").
4. Click "Pause subscription" or "Cancel subscription" - choose cancel if you don't plan to restart.
   • Warning: Pausing only temporarily stops your subscription and will resume after the pause period. Cancel completely if you're certain you won't return.
   • Pro tip: Take a screenshot of the cancellation confirmation page. You'll need proof if Myrocky later charges you by mistake.
5. Confirm the cancellation in any pop-up dialogs or verification screens that appear.
6. Check your email for a cancellation confirmation message. If you don't receive one within 24 hours, proceed to Method 2 immediately.

Method 2: email myrocky support for written confirmation

Email creates a paper trail. If Myrocky charges you after you've cancelled, your email thread becomes your evidence for disputing the charge with your bank or credit card company.

1. Open a new email to Myrocky's customer support address (check your account page or invoice for the exact email; commonly support@myrocky.ca or similar).
2. Write a subject line: "Cancellation request for account [your email address]".
3. In the body, include:
   • Your full name
   • Your account email address
   • Your account ID or subscription ID (found on your profile or most recent invoice)
   • The date of this email
   • A clear statement: "I hereby request immediate cancellation of my Myrocky subscription effective today. Please confirm cancellation in writing and ensure no further charges are processed to my payment method."
4. Send the email and save a copy in a dedicated folder (e.g., "Myrocky cancellation").
5. Wait up to 5 business days for a response. If you don't hear back, escalate to Method 3.

Pro tip: Use a Gmail or Outlook recovery feature to flag important emails so you can easily locate Myrocky's reply if you need to dispute a charge later.

Method 3: send a formal registered letter (strongest proof)

If Myrocky doesn't respond to your email or continues to charge you, a registered letter creates legal evidence that you sent a cancellation request. Canada Post's Signature Confirmation service (equivalent to Italy's raccomandata A/R) gives you proof of delivery.

1. Write a letter on plain paper or printed from a template. Include:
   • Today's date at the top
   • Your full name and current mailing address
   • Your Myrocky account email and subscription ID
   • This sentence: "I hereby cancel my Myrocky subscription effective immediately. Please confirm cancellation and halt all future charges to my account."
   • A list of any previous cancellation attempts (dates you cancelled online, dates you emailed support)
   • Your signature at the bottom
2. Make two copies of the letter-one to send, one to keep for your records.
3. Visit a Canada Post office and request Signature Confirmation delivery to:
   • Rocky Health Inc.
   • 15 - 5270 Solar Drive
   • Mississauga, ON L4W 5M8
   • Canada
4. Pay the extra fee (approximately $12 to $16 for Signature Confirmation) and keep your receipt and tracking number.
5. Wait 10 business days for delivery, then track the delivery confirmation online to confirm the letter arrived.

This letter is your nuclear option. If Myrocky charges you after receiving registered notice of cancellation, you have irrefutable proof for your bank, your provincial consumer authority, or a small claims court.

Myrocky refund policy and what to expect

Knowing what refunds Myrocky will and won't approve prevents false hope and helps you plan your budget realistically.

What refunds myrocky will typically deny

Monthly subscription fees are generally non-refundable once charged. If you pay $60 for the weight loss program in January and cancel on January 15, you forfeit the remaining $45 worth of service-Myrocky will not refund the unused portion. This is a common frustration, but it aligns with how most recurring health subscriptions operate.

Warning: If a subscription renewal has already processed before you cancel, that charge is typically final. Myrocky will still ship your medication or provide your service, and you'll struggle to get your money back. This is why you must cancel before your renewal date, not after.

Limited refund windows for specific products

Certain products have money-back guarantees, but they come with strict conditions:

• Finasteride (hair loss medication): 90 to 180 days to request a refund, but you must prove you used it correctly and have proof of purchase. Myrocky caps refunds at one per customer.
• Topical hair products (shampoos and oils): 60 to 90 days to request a refund with proof of proper use.
• Weight loss program: If you explicitly reject the service before starting (e.g., you refuse to give consent), Myrocky will issue a full refund. However, if you don't complete required questionnaires or ID verification within 7 days, a $45 cancellation fee applies.
• Mental health program: Similar rules apply-refunds available if you withdraw before treatment starts, but a $60 fee applies if paperwork remains incomplete after 7 days.

Processing fees and deductions

If Myrocky approves a refund, the company deducts a 2.5% processing fee before returning money to your original payment method. On a $200 refund, you'll receive $195. This fee is non-negotiable and is stated in Myrocky's terms.

At Stopee, we know this feels unfair, but it's a common practice. Plan for the deduction when calculating what you expect to recover.

What happens immediately after you cancel

Cancellation isn't instantaneous, and understanding the timeline helps you avoid surprises.

Access and shipments

Once you cancel, your access to clinician support and pharmacy counselling ends after any refill already in progress. If Myrocky has already shipped your next medication batch, that shipment will arrive-you cannot stop it mid-delivery. This is why cancelling days before your renewal date is critical: it prevents the renewal charge from processing and stops the next shipment before it ships.

Your medical data and account information

Myrocky retains your clinical records, questionnaire answers, and consultation notes per its privacy policy. Cancelling your subscription does not automatically delete this data. If you want your information removed, you must request data deletion in writing and may need to assert your rights under provincial privacy laws (such as PIPEDA in federal jurisdiction or Ontario's FIPPA). Stopee recommends asking Myrocky in writing whether they provide a data deletion pathway-don't assume they do.

Future access if you change your mind

If you cancel and later want to rejoin, you'll need to set up a new account and pay new consultation fees. Myrocky typically does not reinstate old accounts with the same history.

Common cancellation mistakes and how to avoid them

Cancellation confusion is frustrating, and making one small error can cost you $60 or more. Here's what we see most often.

Mistake 1: pausing instead of cancelling

The pause button feels gentler than cancel, so many people click it thinking they can always resume later. Here's the trap: paused subscriptions resume automatically after the pause period ends, and you're charged again without warning. If you're certain you won't use Myrocky again, click "Cancel" not "Pause".

Mistake 2: cancelling online and assuming you're done

Relying on only the online cancellation leaves you vulnerable. If Myrocky's system glitches or the company's staff fail to process your request, you'll be charged anyway. Always send a follow-up email to support with your cancellation details. At Stopee, we recommend treating email as your minimum requirement-it creates a paper trail.

Mistake 3: cancelling after the renewal date

Your subscription renews automatically on a specific day each month. If you cancel on the 16th and your renewal is on the 15th, you've already been charged. Check your invoice or account dashboard to see your exact renewal date, then cancel at least 3 days before that date to be safe.

Mistake 4: not keeping proof of cancellation

Screenshots, email confirmations, and registered letter tracking numbers are your insurance policy. Without them, if Myrocky charges you after you've cancelled, you have no evidence to show your bank or the consumer protection authority. Save every confirmation message.

Mistake 5: disputing the charge too late

Your credit card company typically allows you to dispute unauthorized charges within 60 to 90 days of the transaction. If you wait six months to contact your bank, they may refuse to help. Dispute immediately if you see a Myrocky charge after you've cancelled.

Cancellation timeline and key dates to track

Mark these dates on your calendar to stay ahead of automatic renewals.

When to contact a consumer authority if myrocky refuses to cooperate

If Myrocky continues to charge you despite multiple cancellation attempts, escalating to a government body is your next step.

Ontario consumer protection act complaints

Myrocky's head office is in Ontario. If you live in Ontario or the company operates in your province, you can file a complaint with ServiceOntario (Consumer Protection Act) or contact the Ontario Consumer Protection Ombudsperson. These bodies can investigate whether Myrocky is unfairly preventing cancellations or refusing valid refunds. They have no direct power to award you money, but their intervention often persuades companies to comply with the law.

Provincial consumer protection offices (outside ontario)

If you live in British Columbia, Alberta, Quebec, or another province, file a complaint with your provincial consumer protection agency. They investigate distance sales, refund disputes, and unauthorized billing. Stopee has helped thousands of consumers escalate complaints when companies ignored their cancellation requests-these agencies are your allies.

Your bank or credit card issuer

If Myrocky charges you after you've cancelled and the company refuses to refund, contact your bank or credit card company immediately. Provide your cancellation proof (email, screenshot, or registered letter tracking) and request a chargeback. Banks can reverse unauthorized charges if you have evidence you cancelled.

Pro tip: Document every cancellation attempt with dates and times. This record strengthens your case if you eventually need to dispute with your bank or file a consumer complaint.

Myrocky cancellation checklist before you submit your request

Use this checklist to ensure you've covered every base before cancelling.

• [ ] I have logged into my account and identified my subscription ID and renewal date.
• [ ] I have checked my renewal date and confirmed I'm cancelling at least 3 days before it.
• [ ] I have taken a screenshot of my active subscription page.
• [ ] I have clicked "Cancel subscription" (not "Pause") in my account dashboard.
• [ ] I have saved the cancellation confirmation page screenshot.
• [ ] I have sent an email to Myrocky support with my full cancellation request within 24 hours.
• [ ] I have saved a copy of my cancellation email and any reply from Myrocky.
• [ ] I have checked my email and payment method 3 days after my renewal date to confirm no new charge.
• [ ] If Myrocky charged me after I cancelled, I have prepared to dispute the charge with my bank within 60 days.

Summary: your path to cancelling myrocky with confidence

Cancelling Myrocky is straightforward if you act on three fronts at once: your account dashboard, email support, and (if needed) a registered letter to the company's head office. The key is timing-cancel before your renewal date, create written proof of your request, and monitor your payment method for unauthorized charges.

At Stopee, we believe you deserve transparent subscriptions that respect your right to cancel without penalties or games. Myrocky's policies allow refunds in limited scenarios and charge fees for incomplete paperwork, so read your Terms of Use carefully and ask for written clarification if anything is unclear. Your provincial Consumer Protection Act also protects you with cooling-off periods and refund rights that supersede what Myrocky's website says.

If Myrocky ignores your cancellation request or continues to charge you, you have recourse: your bank, your provincial consumer protection agency, and (in Ontario) the Consumer Protection Ombudsperson are all equipped to investigate and compel compliance.

Stopee has helped thousands of consumers cancel health subscriptions, and we know that clear, step-by-step guidance makes the process faster and less stressful. Use this guide as your roadmap, keep your proof organized, and don't hesitate to escalate if you encounter resistance. Your money and your health choices are yours alone-and Stopee is here to make sure you can exercise them freely.

Contact rocky health inc. for cancellation by mail

If you choose to send a registered cancellation letter, mail it to:

Rocky Health Inc.
15 - 5270 Solar Drive
Mississauga, ON L4W 5M8
Canada

Use Canada Post Signature Confirmation to receive proof of delivery, and keep your tracking number and receipt for your records.