Manage Nickhits

How to cancel nickhits in canada (and recover your money)

What is nickhits and why you might want to cancel

Nickhits (also called Nick+) was a streaming add-on channel that gave you access to curated Nickelodeon and Nick Jr. programming through Amazon Prime Video Channels and Apple TV Channels in Canada. The service launched on Amazon Prime Video in December 2019 and on Apple TV in November 2020, but Paramount discontinued it in Canada on August 31, 2022. If you're still seeing charges or renewal notices for this service, you're not alone, and Stopee is here to help you understand your options and regain control of your account.

Because the service no longer exists in Canada, any active subscriptions should have ended automatically. However, billing errors, forgotten subscriptions, and unauthorized charges can linger. This guide walks you through cancelling Nickhits on both platforms, understanding your refund rights under Canadian law, and reclaiming any money you shouldn't have paid.

Why cancel nickhits today

The main reason to cancel is simple: the service no longer operates in Canada. If you're still being charged, you're paying for content you can't access. Even if you subscribed years ago and forgot about it, that recurring charge adds up. Stopee has helped thousands of consumers recover funds from discontinued or forgotten subscriptions-and you deserve the same clarity and action.

Pricing and billing history of nickhits in canada

Understanding what you were paying helps you track refund claims and spot billing errors. Here's what Nickhits cost on each platform during its active period in Canada.

If you subscribed before August 2022 and never manually cancelled, you may have been charged beyond the discontinuation date. This is a refund opportunity, and Stopee recommends you act on it immediately.

Track your billing history

Before you cancel, gather evidence of what you paid. Log into your Amazon or Apple account and export your transaction history for the past three years. Note any charges after August 31, 2022, as these are automatic refund candidates. Screenshot everything; you'll need this proof if you dispute charges with your credit card issuer.

Your consumer rights in canada

Canadian law protects you when it comes to recurring charges and subscription cancellations. Know your rights so you can stand firm if a platform tries to delay your refund.

Federal consumer protection rules

Under the Competition Act and the Consumer Protection Act (which varies by province), subscription services must disclose renewal terms clearly before you're charged. They must also provide a simple, accessible cancellation method. If Nickhits or the platform failed to tell you about automatic renewal or made cancellation difficult, that violates your rights. Most importantly, you cannot be charged after a service is discontinued unless you explicitly agreed to a different arrangement.

Provincial rules and escalation

Each province in Canada has consumer protection authority. If Amazon or Apple refuses to refund charges after August 31, 2022 (when Nickhits ended), you can file a complaint with your provincial consumer protection office. For example, Ontario residents contact the Ministry of Government and Consumer Services; British Columbia residents contact the Office of the Ombudsman. Stopee encourages you to know your local regulator-it's your backstop if the platform stonewalls you.

Pro tip: Reference the provincial consumer protection act in your refund request email. It signals that you understand your rights and aren't bluffing.

How to cancel nickhits on amazon prime video channels

If you subscribed through Amazon Prime Video, cancellation takes about three minutes and happens entirely within your Amazon account settings. Follow these steps carefully to avoid delays.

1. Sign into your Amazon account (amazon.ca) using the email and password you used to subscribe.
   • Keep in mind: You must log into the account that originally subscribed to Nickhits. If you've since changed email addresses or lost access, contact Amazon Customer Service before proceeding.
2. Navigate to Prime Video settings by visiting amazon.ca/gp/video/settings or by going to Prime Video > Settings (menu icon, top right).
   • Look for a "Settings" gear icon or "Account" link.
   • Scroll down until you see "Your Channels" or "Channels & Subscriptions."
3. In the "Your Channels" or "Channels & Subscriptions" section, search for "Nick+" or "NickHits" in your list of active channels.
   • If you see it listed, that means the subscription is still active and charges may continue (or should have stopped in 2022).
   • If you don't see it, the subscription is already cancelled; skip to the refund section below.
4. Click on the Nick+ / NickHits channel name or select the three-dot menu next to it.
   • You'll see options such as "Cancel Channel," "Do not renew," or "Unsubscribe."
5. Select "Cancel Channel" or the equivalent option.
   • Amazon will ask you to confirm. You may also see a retention offer (a discount to keep the channel). Decline it and confirm cancellation.
6. Verify the cancellation by checking that Nick+ / NickHits no longer appears in your "Your Channels" list.
   • You should receive a confirmation email from Amazon within 24 hours.
   • Save this email as proof of cancellation.

Warning: Do not delete the Amazon Prime Video app from your device. This does not cancel your subscription; it only removes the app from your phone or tablet. You must cancel through your account settings.

How to cancel nickhits on apple TV channels

Apple makes subscription cancellation accessible through your device or online account. The steps differ slightly depending on whether you're using an iPhone, iPad, Mac, or Apple TV, but the process is equally straightforward.

Cancel on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • This is the gray gear icon on your home screen.
2. Tap your name at the top of the Settings menu.
   • If you use Family Sharing, you may see multiple names. Select the account that subscribed to Nickhits.
3. Select "Subscriptions."
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
4. Find "Nick+" or "NickHits" in the list and tap it.
   • If you don't see it, the subscription is no longer active.
5. Tap "Cancel Subscription" and confirm when prompted.
   • Apple will ask if you want to keep the subscription. Select "Confirm Cancellation."
6. You'll return to the Subscriptions list. Nick+ should no longer appear.
   • Check your email for a cancellation confirmation from Apple.

Cancel on mac or apple TV

1. Open the App Store app on your Mac (or the Apple TV app on your Apple TV).
   • On Mac, click the App Store icon in the dock.
   • On Apple TV, select App Store from the main menu.
2. Navigate to "Account" (Mac: top menu bar; Apple TV: Settings > Account).
   • You'll see "Manage Subscriptions" or a similar option.
3. Select "Manage Subscriptions."
   • This displays all active and inactive subscriptions for your Apple ID.
4. Find Nick+ / NickHits and tap or select it.
   • If it doesn't appear, your subscription is already cancelled.
5. Choose "Cancel Subscription" and confirm.
   • You should receive a confirmation email from Apple within a few minutes.

Pro tip: If you have trouble accessing your Apple ID on Apple TV, use a Mac or iPhone instead-the process is simpler and you can manage it anywhere.

For detailed Apple support, visit support.apple.com/en-ca/HT202039, where Apple's official guide walks you through subscription management on every device.

What happens after you cancel nickhits

Cancellation ends future charges immediately, but access to content may continue until the end of your current billing period. Here's what to expect in the days and weeks after you submit your cancellation request.

Immediate effects

Once you confirm cancellation, the platform (Amazon or Apple) stops any automatic renewal. If your billing date is July 15 and you cancel on July 10, you will not be charged on July 15. However, if you cancel after your July 15 charge posts, you've already paid for that month; you retain access until August 15 (the end of your paid period).

Pro tip: Cancel immediately after you're charged, not a day or two before. This gives you the strongest proof that you acted in good faith if you later dispute a charge.

Access and content

Because Nickhits was discontinued on August 31, 2022, the channel and its content are no longer available through either platform. If you try to access Nick+ after cancellation, you'll see a message indicating the channel is not available. This confirms the service is truly gone-and strengthens your case for refunding any charges after August 2022.

Confirmation and record-keeping

You'll receive a cancellation confirmation email from Amazon or Apple. Archive this email in a dedicated folder. Take a screenshot of the confirmation screen as well. Stopee recommends keeping these records for a minimum of two years; if a billing dispute arises, you'll have proof of your cancellation request.

Refunds and how to claim them

Nickhits subscriptions are generally not refunded automatically once cancelled, but you have legitimate grounds for a refund if you were charged after the service ended or if billing errors occurred. Here's how to pursue one.

Eligibility for refunds

You qualify for a refund in these situations:

• You were charged after August 31, 2022 (the official discontinuation date). Since the service no longer exists in Canada, these charges violate consumer law.
• You were charged during a free trial period without consent. Apple TV Channels offered a 30-day free trial; if you were billed before that period ended, you can claim a refund.
• You were charged twice in a single billing cycle (duplicate billing). This happens occasionally due to platform errors.
• You were charged for an unauthorized subscription. If someone else added Nickhits to your account without permission, you have grounds for a full refund.
• The platform failed to disclose renewal terms clearly before charging you. This violates the Consumer Protection Act in your province.

How to request a refund from amazon

1. Sign into your Amazon account (amazon.ca).
   • Go to "Returns & Orders" or "Your Orders."
2. Find the Nickhits / Nick+ charge(s) in your order history.
   • Filter by date to locate charges after August 31, 2022.
3. Select the charge and click "Return or Replace Items" or "Report a Problem."
   • Choose "Service not received" or "Charged after service discontinued."
4. Provide a clear explanation: "Nickhits was discontinued in Canada on August 31, 2022. I was charged on [date], which is after the service ended. I request a full refund."
   • Attach a screenshot of the discontinuation notice if you can find one online, or reference the date in Amazon's own support documentation.
5. Submit your claim and await Amazon's response (typically 5-10 business days).
   • Amazon often approves these refunds without pushback because the company knows the service is genuinely unavailable.

How to request a refund from apple

1. Visit support.apple.com/en-ca or open the Apple TV app and navigate to Account > Support.
   • Select "See all products and services."
2. Choose "Subscriptions" and find Nick+ / NickHits.
   • Tap "Report a Problem" or "I'd like to request a refund."
3. Describe the issue clearly: "I was charged for Nickhits after it was discontinued on August 31, 2022. I request a refund for charges after that date."
   • Be specific about which charges: include dates and amounts.
4. Submit your request and monitor your email for a response from Apple.
   • Apple typically replies within 48-72 hours.
   • If approved, the refund appears on your original payment method within 5-10 business days.

Pro tip: If Amazon or Apple denies your refund, reply to their denial email and reference the provincial consumer protection law. For example: "Under Ontario's Consumer Protection Act, I should not be charged for a service that is no longer available. I'm requesting escalation to your executive complaints team."

If the platform refuses to refund

Don't accept a no. Stopee encourages you to escalate immediately:

• Dispute the charge with your credit card issuer or bank. Call the number on the back of your card and report the charge as unauthorized or fraudulent (since the service was discontinued). Provide your cancellation confirmation and the discontinuation date. Your bank can reverse the charge.
• File a complaint with your provincial consumer protection office. This is free and sends a strong signal to the company that you're serious. Regulators often contact the company on your behalf.
• Contact Stopee for guidance. Stopee has assisted consumers in recovering refunds from major platforms, and we can help you navigate the next steps if you're stuck.

Common mistakes to avoid when cancelling nickhits

Cancelling a subscription seems straightforward, but small missteps can leave you paying longer than necessary or without proof of your cancellation. Here's what goes wrong most often, and how to sidestep it.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Removing the Nickhits or Prime Video app from your phone does nothing to stop recurring charges. Your subscription lives in your account settings, not on your device. Always cancel through your account's subscription manager, not by uninstalling.

Cancelling in the wrong account

If you use Family Sharing (Apple) or linked accounts (Amazon), you must cancel in the account that originally subscribed. If you logged into a family member's account by mistake, your cancellation won't take effect. Double-check the email address at the top of your settings screen before you proceed.

Failing to confirm cancellation

Both Amazon and Apple ask you to confirm your cancellation decision. If you don't click the final "Confirm" button, the cancellation doesn't go through. Always wait for the confirmation screen or email before you close the browser or app.

Not checking for refunds owed

Many people cancel and assume the past is settled. But if you were charged after August 31, 2022, you have a refund claim waiting. Don't leave money on the table. Review your transaction history and submit refund requests for any charges after discontinuation.

Ignoring confirmation emails

Archive and label your cancellation confirmation email immediately. Don't let it get lost in your inbox. If a charge appears later, that email is your proof that you cancelled in good faith.

Cancellation checklist for nickhits

Use this step-by-step checklist to ensure you cancel correctly and recover all money you're owed.

Comparison: amazon prime video vs. apple TV channels

If you're comparing these platforms for future subscriptions, here's how they differ in terms of cancellation ease and refund policies.

Take action with stopee today

Nickhits is no longer available in Canada, but your money should be. If you're still seeing charges, you now have a clear, step-by-step roadmap to cancel your subscription and reclaim any refunds you're owed. Stopee has guided thousands of Canadian consumers through exactly this process, and we're here to empower you to do the same. Follow the cancellation steps above, gather your documentation, and don't hesitate to escalate to your bank or provincial regulator if Amazon or Apple pushes back.

Start by identifying which platform you subscribed through, log in, and cancel today. Then review your billing history and submit refund requests for any charges after August 31, 2022. You deserve transparency, control, and your money back. Stopee is your partner in making that happen.