Manage Super Channel

How to cancel super channel and stop recurring charges

Understanding super channel and why you might want to cancel

Super Channel is a Canadian premium entertainment service that delivers movies, series, and specialty programming across multiple platforms. You can access it directly through their Super Channel+ streaming website, as an add-on through TV providers like Bell or Cogeco, or via third-party streaming platforms. Because Super Channel operates across so many different distribution channels, your cancellation process depends entirely on where you subscribed and how you pay.

At Stopee, we understand that streaming services can pile up fast. Whether you signed up during a free trial and forgot to cancel, or you've simply moved on to another platform, we're here to walk you through the exact steps to stop your charges. The good news? You have clear options, and we'll show you each one.

Why cancellation matters for your wallet

Super Channel charges $11.49 per month or $114.90 per year for direct web subscriptions. If you're not actively watching, that's money leaving your account every billing cycle. The service also offers a 14-day free trial, but if you miss that window, you'll be charged automatically. Many subscribers don't realise they're still being billed months after they stopped using the service. Stopee helps thousands of Canadians reclaim control of their subscriptions, and Super Channel is one we see frequently.

Your right to cancel

Under Canadian consumer protection law, you have the right to cancel any subscription service. If you were charged without clear consent, or if the service terms were misrepresented, you can dispute the charge with your payment provider or file a complaint with your provincial consumer protection authority. Most provinces in Canada recognize a cooling-off period for digital services, though timelines vary. Stopee recommends keeping cancellation confirmations and screenshots as proof of your request.

Super channel pricing and plan details

Here's what you're paying for and what each plan includes.

How to cancel super channel by platform

Your cancellation method depends on where you subscribed. We'll walk you through each option step-by-step so you avoid common mistakes.

Cancel super channel directly from the website (superchannelplus.ca)

If you subscribed at superchannelplus.ca, this is your fastest route to cancellation.

1. Visit superchannelplus.ca and sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link before signing in.
2. Navigate to your account settings or subscription management section.
   • Look for labels like "My account", "Profile", "Billing", or "Subscriptions" in the top navigation or user menu.
3. Find your active subscription and select the option to cancel.
   • Super Channel may ask you to confirm your cancellation or offer a discount to stay; decline if you're certain you want to leave.
4. Confirm the cancellation and wait for a confirmation email to arrive.
   • Pro tip: Screenshot the confirmation page immediately, even though an email is coming. This serves as your proof of cancellation.
5. Check your email (including spam/promotions folders) for a confirmation message from Super Channel.
   • This email is your receipt. Save it permanently or forward it to a safe folder.
6. Return to your account after 24 hours to verify that auto-renewal is marked as "off" or "cancelled".
   • Warning: If the subscription still shows as active or auto-renewal is still on, contact Super Channel support immediately to escalate.

Cancel super channel on iOS (App store)

If you subscribed through the Apple App Store on your iPhone or iPad, you'll manage cancellation through Apple's subscription settings, not directly through Super Channel.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Super Channel app itself; Apple manages subscriptions centrally.
2. Scroll down and tap "App Store".
   • You may see it listed as "iTunes & App Store" on older iOS versions.
3. Tap your Apple ID at the top of the screen.
   • Select "View Apple ID" when prompted.
4. Tap "Subscriptions".
   • You'll see a list of all active subscriptions linked to your Apple ID.
5. Find "Super Channel+" in the list and tap it.
   • If you don't see it, the subscription may already be cancelled.
6. Tap "Cancel Subscription" (or "Turn off auto-renewal").
   • Warning: Cancelling at least 24 hours before your next billing date is crucial. If you cancel within 24 hours of your renewal, you may still be charged.
7. Confirm your cancellation when prompted.
   • Apple will show you the date your access ends (typically the end of your current paid period).
8. Take a screenshot of the confirmation screen and save it.
   • Apple sends a confirmation email, but a screenshot is additional proof for your records.

Cancel super channel on android (Google play)

Like Apple, Google Play manages subscriptions centrally. You'll cancel through Google's subscription portal, not the Super Channel app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions".
   • This section consolidates all your active subscriptions.
3. Tap "Subscriptions".
   • You'll see your full list of active subscriptions.
4. Find and tap "Super Channel+" from the list.
   • If it doesn't appear, your subscription is already cancelled or inactive.
5. Tap "Cancel subscription".
   • Google may ask you to confirm or offer a retention discount; decline if you're ready to leave.
6. Follow the prompts to confirm your cancellation.
   • Pro tip: Cancel at least 24 hours before your renewal date to avoid an additional charge.
7. Save a screenshot of the cancellation confirmation screen.
   • Google sends a confirmation email, but visual proof on your device is an extra safeguard.

Cancel super channel through a TV provider (Bell, cogeco, fubo, etc.)

If you added Super Channel as an add-on through your TV provider's account, you'll cancel directly with that provider, not with Super Channel.

1. Log in to your TV provider's account portal (Bell, Cogeco, Fubo, MTS, or whichever provider you use).
   • Visit the provider's website or open their mobile app.
2. Navigate to your subscriptions, add-ons, or channel management section.
   • Label names vary by provider, but look for "Manage subscriptions", "Channel packages", or "Add-ons".
3. Find Super Channel in your active add-ons list.
   • You may see it listed as "Super Channel+" or simply "Super Channel".
4. Select the option to remove or cancel the add-on.
   • Some providers require you to confirm the cancellation; others remove it immediately.
5. Verify the cancellation in your account summary.
   • Return to your account settings after 24 hours to confirm Super Channel no longer appears in your active add-ons.
6. If you encounter any issues, contact your TV provider's customer support directly.
   • Warning: Your provider controls the cancellation timeline and any refunds. Super Channel itself cannot process this request, so don't contact them for provider-based cancellations.

Cancel super channel by registered mail

If you prefer a formal, documented cancellation or your online attempts have failed, you can send a cancellation letter by registered mail.

1. Write a simple cancellation letter that includes:
   • Your full name
   • Your account email address or account number (if you have it)
   • Your current billing address
   • A clear statement: "I request cancellation of my Super Channel subscription effective immediately"
   • The date of your letter
   • Your signature
2. Address the letter to Super Channel's corporate office:
   • Contact Super Channel support through superchannelplus.ca to obtain the exact mailing address, as corporate addresses can change. Include this address on your registered mail.
3. Send the letter by registered mail with proof of delivery.
   • Visit Canada Post and request a service that includes a tracking number and delivery confirmation (raccomandata A/R or equivalent).
4. Keep your proof of postage and the delivery receipt.
   • Pro tip: Take photos of both the receipt and your cancelled cheque or transaction record. This creates a paper trail if a dispute arises.
5. Allow 5-7 business days for delivery and processing.
   • After this period, check your account to confirm cancellation is reflected.
6. If Super Channel continues to charge after registered mail delivery, contact your bank or credit card company to dispute the charge.
   • Warning: Registered mail is a legal safeguard. Keep every document in case you need to escalate to your provincial consumer protection authority or file a chargeback.

What happens after you cancel super channel

Cancellation feels final, but your service doesn't stop immediately. Understanding the timeline helps you avoid surprise charges.

When you cancel your Super Channel subscription, auto-renewal stops right away. This means you won't be charged at your next billing date. However, you retain access to content through the end of your current paid billing period. If you cancelled during a free trial, you lose access once the trial ends (this typically happens within 24 hours of cancellation). After your paid period expires, your streaming access, on-demand features, and account login will be deactivated.

Super Channel retains your account information and viewing history according to their privacy policy. If you want your account completely deleted, you'll need to request that separately through their support channels at superchannelplus.ca. Stopee recommends keeping your cancellation confirmation for at least 6 months in case billing disputes arise.

Refunds and what you're entitled to

Refunds for Super Channel depend on when you cancel and how you paid. Here's what you should know.

Super Channel advertises a 14-day free trial for direct web subscriptions. If you cancel within this trial period, no charge applies and no refund is needed. Beyond the free trial, Super Channel does not publish a guaranteed refund policy for partial months or unused annual subscriptions. On iOS, Apple's App Store terms state that any unused portion of a free trial is forfeited once you are billed.

If you were charged unexpectedly or believe you were billed in error, you have options. First, request a refund directly from Super Channel through their support portal at superchannelplus.ca. If Super Channel denies your request, escalate to your payment provider (your bank, Apple, or Google Play). Apple and Google have their own refund and dispute processes that allow you to request a reversal up to 90 days after the charge. If the merchant refuses and your payment provider declines the dispute, you can file a complaint with your provincial consumer protection authority.

Stopee has helped thousands of Canadians recover refunds by maintaining detailed records and knowing which escalation channels work. Keep your proof of cancellation, screenshots, and confirmation emails. This documentation strengthens your case if you need to dispute a charge.

Common cancellation mistakes and how to avoid them

Cancellation is straightforward, but a few missteps can leave you charged longer than you expect. We've seen these traps many times at Stopee.

Mistake 1: cancelling in the app instead of the subscription manager

Many subscribers open the Super Channel app itself and look for a cancellation button. The app doesn't have one. Deleting the app does nothing to stop billing. You must cancel through the subscription manager (App Store settings on iOS, Google Play settings on Android, or the website directly). Uninstalling the app is a false sense of security.

Mistake 2: missing the 24-hour window before renewal

For iOS and Google Play subscriptions, cancelling within 24 hours of your billing date may not stop the next charge. Always cancel at least 1-2 days before renewal. Check your account to see when your next billing date is, then plan your cancellation ahead of time.

Mistake 3: not saving confirmation proof

Screenshots and confirmation emails are your insurance policy. If a charge appears after cancellation, you'll need proof that you requested it. Super Channel's servers may lose data, or a support representative may mishandle your request. Having a screenshot or email dated the day you cancelled protects you in a dispute.

Mistake 4: assuming TV provider cancellation affects your direct subscription

If you have both a direct Super Channel+ subscription and a provider add-on, you must cancel both separately. Cancelling your provider add-on does not cancel your direct web subscription, and vice versa. Review all your payment methods and subscription accounts before assuming you're fully disconnected.

Mistake 5: not following up after cancellation

After you cancel, log back into your account 24-48 hours later to verify that auto-renewal is truly off. Sometimes cancellations fail silently due to technical glitches or payment processor errors. A quick check at that point allows you to re-submit a cancellation request before your next charge hits.

Your consumer rights and protections in canada

Canadian law protects you when dealing with subscription services. Know your rights so you can enforce them if needed.

Under the Canadian Consumer Protection Act and provincial consumer protection statutes, you have the right to cancel any subscription without penalty or additional cost. Some provinces, including Ontario and British Columbia, impose specific requirements: merchants must make cancellation "as easy as" signup, and you have the right to cancel online if you signed up online.

If Super Channel charges you after cancellation or without your consent, you can file a chargeback through your bank or credit card company. You have up to 90 days from the charge date to initiate a dispute. Provide your bank with your cancellation confirmation and proof that you requested the cancellation.

If Super Channel refuses to honour your cancellation or ignores your refund request, escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Consumer Protection Office. In Alberta, contact Service Alberta. These agencies can investigate complaints and force refunds if warranted.

Stopee encourages you to document every step of your cancellation and any disputes. Keep emails, screenshots, proof of payment, and copies of your cancellation request. This documentation is your leverage if you need to escalate.

Your cancellation checklist

Before you consider yourself fully cancelled, work through this checklist to ensure nothing slips through.

Contact information for super channel support

If you need to reach Super Channel directly, use these official channels.

For general support and account issues, visit superchannelplus.ca and look for a "Help", "Support", or "Contact us" link. Many questions can be resolved through their FAQ or knowledge base. If you need to send a cancellation letter or require the corporate mailing address, contact support through the website to request the current address, as addresses can change.

For disputes with TV provider charges (Bell, Cogeco, Fubo, etc.), contact your provider's customer service directly, as they control the billing and refund process for add-on subscriptions.

Stopee recommends exhausting Super Channel's support channels first. If they deny your cancellation or refund request, then escalate to your payment provider or provincial consumer protection authority.

Final thoughts: you're in control of your subscriptions

Cancelling Super Channel is simple when you follow the right steps for your platform. Whether you're cancelling a direct web subscription, an iOS app, an Android app, or a TV provider add-on, the process takes just a few minutes. The key is to cancel early enough to avoid extra charges, save your confirmation, and verify that auto-renewal has truly switched off.

At Stopee, we believe every Canadian deserves to control their subscriptions without hidden charges or confusing cancellation processes. We've guided thousands of consumers through cancellations just like yours, and we know exactly where the traps are. If you encounter resistance from Super Channel or your provider, use your consumer protection rights and escalate to the appropriate authority. You have the law on your side.

Take action today, keep your proof, and reclaim your money. Stopee has helped thousands of Canadians cancel subscriptions faster and simpler-and we're here to help you succeed too.