Manage Voy

How to cancel voy: your complete canadian guide to stopping your weight-management subscription

Understanding voy and why you might want to cancel

Voy is a prescription-based weight-management platform that combines personalized medications, one-on-one coaching, and app-based support delivered across 3-month or 6-month subscription terms. You receive regular shipments of medications (where clinically appropriate), access to coaching messages, and tracking tools designed to help you reach your weight-loss goals.

Like many subscription services, Voy works best for committed users - but life changes, budgets shift, and results don't always match expectations. If you've decided that Voy isn't right for you anymore, Stopee is here to walk you through the cancellation process step by step, so you understand exactly what happens to your account, your data, and your money.

Is cancellation right for you?

Before you cancel, ask yourself a few honest questions. Are you cancelling because you want to pause temporarily, or because you're ending the service permanently? Have you reviewed Voy's "Money Back Promise" - their conditional refund program for users who don't lose at least 10% body weight after six months? Are you locked into a 3-month or 6-month plan, or can you cancel without penalty?

These details matter because early cancellation carries a CAD $50+ fee in most cases, and prescription medications cannot be refunded once dispensed. Stopee recommends reviewing the refund section of this guide before submitting your cancellation request, so you know exactly what to expect financially.

Voy pricing plans and subscription terms

Understanding Voy's pricing structure helps you anticipate cancellation costs and refund eligibility.

Pro tip: If you subscribed through Apple App Store or Google Play, you avoid Voy's early cancellation fee entirely - you simply cancel through the app platform directly.

Your cancellation options and which method to choose

Voy offers four distinct cancellation pathways, and your choice depends on how you subscribed and how quickly you want your request processed.

Cancellation methods available

You can cancel through your online Voy account (fastest), through Apple or Google if you subscribed via those platforms, by contacting customer support via email, or by sending a formal registered letter to Voy's office address. Each method has different processing times and documentation requirements.

Warning: If you subscribed through Apple App Store or Google Play, Voy cannot process your cancellation directly - you must cancel through that platform. If you contact Voy asking them to cancel an app-store subscription, your request will be declined, and you'll waste time.

Step-by-step cancellation instructions for each platform

Follow the instructions that match your subscription method to ensure your cancellation is processed correctly and without delays.

Cancelling through your voy account (online dashboard)

This is the fastest cancellation method and gives you an immediate confirmation email.

1. Log into your Voy account on their website or mobile app.
   • On web: go to joinvoy.com and sign in with your email and password.
   • On mobile: open the Voy app and tap your profile icon (bottom right).
2. Navigate to "Manage Plans" (you'll find this in the account or settings menu).
   • On web, look for "Subscriptions" or "Manage Plans" in your account dashboard.
   • On the app, tap "Plans" or "Subscription" within your profile section.
3. Review your current plan status and find the cancellation button.
   • Read the on-screen terms carefully - Voy will show you the early cancellation fee (if applicable) and the date your access ends.
4. Confirm the cancellation by clicking "Cancel Plan" or "Cancel Subscription."
   • You will be asked to confirm your reason for cancelling (optional) and accept the terms.
5. Check your email immediately for a cancellation confirmation.
   • This email confirms the date your subscription ends and outlines any charges or refunds.
   • Save this email as your proof of cancellation.
6. Verify that the Voy app no longer shows your plan as active.
   • Log out and log back in to confirm the change has taken effect.

Pro tip: Cancel only after your final order of the 3- or 6-month term has processed and before the next order is placed. If you cancel between order shipments, you may be charged for the next cycle.

Cancelling through apple app store (iPhone and iPad)

If you subscribed to Voy through Apple, you must cancel the subscription directly in your App Store settings - Voy cannot do this for you.

1. Open the Settings app on your iPhone or iPad.
   • Tap "Settings" (gear icon).
2. Scroll to the top and tap your Apple ID profile picture.
   • This opens your Apple account menu.
3. Tap "Subscriptions."
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find "Voy" in the list and tap it.
   • If you don't see Voy, scroll down or search for it.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • You'll be prompted to confirm the cancellation.
6. Confirm the cancellation by tapping "Confirm" when prompted.
   • Your subscription will end at the end of the current billing period (you will retain access until that date).
7. Check your email for an Apple receipt confirming the cancellation.
   • Save this email for your records.

Warning: Deleting the Voy app does NOT cancel your subscription - you must follow the steps above through the Settings app and Apple ID menu.

Cancelling through google play (Android)

Android users subscribed through Google Play must cancel in the Google Play Store app or on the web.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon (top right corner).
2. Tap "Payments and subscriptions."
   • This opens your subscription management page.
3. Tap "Subscriptions."
   • You'll see all active subscriptions.
4. Find "Voy" in the list and tap it.
   • This opens your Voy subscription details page.
5. Tap "Cancel subscription."
   • Google will ask you why you're cancelling (optional) and show you a final confirmation screen.
6. Confirm the cancellation.
   • Your subscription will end at the end of the current billing period.
7. Check your email for a Google Play receipt.
   • This receipt confirms the cancellation date and your final billing date.

Pro tip: If you can't find the cancellation button, try cancelling via the Google Play website (play.google.com) instead of the mobile app - the interface is sometimes clearer there.

Cancelling by email

If you prefer written communication or need documentation for a refund claim, email Voy's customer support team.

1. Draft an email to help@joinvoy.com with the subject line "Subscription Cancellation Request."
   • Include your full name, registered email address, and account number (if you have it).
   • State clearly that you wish to cancel your subscription effective immediately or by a specific date.
   • If you're claiming early cancellation or expect a refund, mention this briefly.
2. Send the email from the address associated with your Voy account.
   • This helps Voy verify your identity quickly.
3. Wait for a confirmation email from Voy (typically 2-5 business days).
   • This email will confirm your cancellation date, any fees applied, and next steps for refunds or data deletion.
4. Reply to the confirmation email if you need any clarification or documentation.
   • Keep all correspondence in a folder for your records.

Cancelling by registered mail (formal postal cancellation)

Registered mail provides the strongest legal proof of cancellation and is your best option if Voy disputes your cancellation or you're pursuing a refund claim under consumer protection law.

1. Prepare a cancellation letter by hand or type it on plain paper.
   • Include: your full name, date of birth (if registered with Voy), registered email address, account number, and the date you sent the letter.
   • Write clearly: "I hereby cancel my Voy subscription effective immediately" or specify a cancellation date.
   • If claiming an early termination right under consumer law, mention this: "I am exercising my cancellation right under the [Province] Consumer Protection Act."
2. Address the letter to Voy's Canadian office (see contact information at the end of this guide).
   • Use their official business address - do not send it to the customer support email address.
3. Sign and date the letter in blue or black ink.
   • Keep a photocopy or scan for your records before mailing.
4. Go to Canada Post and send the letter via "Registered Mail" (with signature confirmation).
   • Cost is approximately CAD $12-15 within Canada.
   • Ask for a tracking number and receipt - do not lose this.
5. Allow 5-10 business days for the letter to arrive and be processed.
   • Track the letter online using your Canada Post tracking number.
6. Follow up with a confirmation email to help@joinvoy.com after 7 business days.
   • Reference your registered mail tracking number and ask for written acknowledgment.

Pro tip: Stopee recommends registered mail if you believe you're entitled to a refund under provincial consumer protection law - the postal receipt and signature proof create an undeniable cancellation record that protects you legally if Voy later claims they never received your request.

What happens after you cancel voy

Cancelling your subscription doesn't end instantly - Voy's terms define how your access winds down and when your data is affected.

Timeline and access after cancellation

When you cancel, your subscription ends on a specific date. You retain access to coaching, refills, and app content until that date passes, then everything stops.

• Coaching messages: Stop arriving once your cancellation is processed. If you cancel mid-month, you may receive messages sent before the cancellation took effect.
• Prescription refills: No new refills are issued after cancellation. Use remaining medication from your final shipment.
• App access: Your app remains installed, but you lose access to premium features, tracking, and coaching content after your subscription end date.
• Data retention: Voy retains your account data (weight history, messages, app activity) subject to their privacy policy. You can request data deletion or a data export by emailing help@joinvoy.com.
• Free trial cancellations: If you cancel during a free trial, most trials end immediately (within hours), and you lose access to the app.

Refunds, credits, and the voy "Money back promise"

Voy's refund policy is conditional and complex - understanding it before you cancel can mean the difference between losing hundreds of dollars and recovering your investment.

Standard refund eligibility

Prescription medications cannot be refunded once approved and dispensed under distance-selling regulations. Non-prescription items (supplements, physical products) can be returned within 14 days of purchase if you request a returns label from customer support.

Early cancellations (before completing your paid 3- or 6-month term) trigger a CAD $50 cancellation fee and void most refund eligibility. If you cancel at the end of your paid term naturally, you are not eligible for refunds - you simply don't renew.

The "Money back promise" refund option

Voy offers a conditional refund for users who don't lose at least 10% of their body weight after six months, provided they meet strict conditions.

Pro tip: If you believe you qualify for the "Money Back Promise" refund, gather your documentation (photos, weight logs, coaching attendance records) before day 180 - Voy requires proof of everything, and missing even one piece of evidence can disqualify you.

Warning: If you cancel early (before six months), you forfeit the "Money Back Promise" entirely and face a CAD $50 cancellation fee. Do not expect any refund if you don't complete the six-month commitment.

Your consumer rights in canada

Canadian consumer protection laws provide you with cancellation and refund rights that Voy's terms cannot override - understanding these rights is essential if the company resists your cancellation or denies a legitimate refund.

Federal and provincial protections

Canada's federal Consumer Protection Act and provincial consumer protection statutes (in Ontario, British Columbia, Alberta, Quebec, and others) give you the right to cancel remote contracts - including subscriptions purchased online or by phone - within 14 calendar days of purchase without penalty or reason.

• 14-day cancellation period: From the date you received your first shipment or enrolled, you can cancel without paying any early termination fee. The only cost you incur is non-refundable items already received (like medications that cannot be returned).
• Unsolicited goods: If Voy sends you medications or supplies you did not request, you can refuse them or cancel without penalty within 30 days.
• Auto-renewal rules: Voy must obtain your affirmative consent before enrolling you in any automatic renewal plan. Your cancellation must be as easy as the enrollment process.
• Clear disclosure: Voy must clearly disclose the full cost, term length, cancellation terms, and refund policy before you pay. If these details are hidden or unclear, the contract may be unenforceable.

Stopee advises you to cite the Consumer Protection Act from your province if Voy refuses to honour a cancellation or imposes an unjustified fee.

Escalation and complaints

If Voy ignores your cancellation request or refuses to refund eligible amounts, escalate your complaint to your provincial consumer protection authority.

Pro tip: File a complaint with your provincial authority if Voy refuses to honour a 14-day cancellation within the federal/provincial cooling-off period. Authorities can compel refunds and impose fines on companies that violate consumer protection law.

Common mistakes when cancelling voy

Cancelling feels straightforward, but small errors can delay your cancellation, lock you into unwanted charges, or cost you a refund you were entitled to.

Mistakes to avoid

• Deleting the app instead of cancelling the subscription. Uninstalling Voy from your phone does not cancel your subscription - you continue to be charged. Always cancel through "Manage Plans" or your platform's subscription settings before deleting the app.
• Cancelling through the wrong platform. If you subscribed via Apple App Store, cancelling through Voy's website won't work - you must cancel through Apple. Voy cannot override Apple's or Google's subscription systems, and contacting Voy support about an app-store subscription wastes time.
• Cancelling between order shipments. If you cancel mid-cycle (between shipments), Voy may charge you for the next order if it's about to process. Always wait until after your final order has shipped and been delivered before cancelling.
• Not requesting written confirmation. Email and in-app cancellations may leave no paper trail. If you expect to dispute charges or claim a refund, request written confirmation via email or use registered mail. Stopee recommends always keeping a screenshot or PDF of your cancellation confirmation.
• Ignoring the early cancellation fee. Cancelling before completing your 3- or 6-month term costs CAD $50 and disqualifies you from refunds. Calculate whether the fee is worth the immediate exit before you submit your cancellation.
• Missing the "Money Back Promise" deadline. Refund requests must be submitted between days 180-210 after your first shipment. If you wait until day 211, Voy will reject your claim. Mark your calendar and gather evidence early.
• Not saving proof of cancellation. Save every confirmation email, screenshot, and registration receipt. If Voy later claims you never cancelled, your saved evidence protects you in disputes and complaints to consumer authorities.

Checklist: before, during, and after cancellation

Use this checklist to confirm you've completed every critical step and avoid last-minute surprises.

Before cancellation

• [ ] Review your payment due date - confirm whether your next order is imminent or already processed.
• [ ] Check your plan type (3-month or 6-month term) and the end date.
• [ ] Understand the early cancellation fee (CAD $50 if you cancel before your term ends).
• [ ] Gather all documentation: account number, email, order history (available in your app or account portal).
• [ ] If pursuing a "Money Back Promise" refund, collect weight logs, coaching attendance, and before/after photos.
• [ ] Decide on your cancellation method: online (fastest), email (documented), or registered mail (legally strongest).

During cancellation

• [ ] Follow your chosen cancellation method exactly - step by step.
• [ ] If cancelling online, screenshot the confirmation page before closing your browser.
• [ ] If cancelling by email, include your full name, account number, and cancellation date.
• [ ] If cancelling by registered mail, keep your Canada Post receipt and tracking number.
• [ ] Confirm the cancellation date shown in Voy's confirmation message or email.

After cancellation

• [ ] Save all confirmation emails to a dedicated folder.
• [ ] Log back into Voy within 24 hours to verify your plan no longer shows as "active."
• [ ] Wait for any final charges (e.g., early cancellation fee) and verify them against Voy's terms.
• [ ] If expecting a refund, request status within 7-10 days via email to help@joinvoy.com.
• [ ] If Voy continues charging after cancellation, dispute the charge with your bank or credit card company immediately.
• [ ] Request data deletion or export if you wish to remove your account data from Voy's servers.

Contact information for voy cancellation and support

Reach out to Voy using the contact details below for cancellation assistance, refund inquiries, or disputes.

• Email: help@joinvoy.com
• Website: joinvoy.com
• App: Voy (available on Apple App Store and Google Play)
• Canadian mailing address: [Contact Voy for exact office address - provide in final version once confirmed]
• Help articles: See Voy's support portal (joinvoy.zendesk.com) for additional cancellation guidance and returns policies.

Pro tip: Before sending registered mail, call or email Voy asking for their current Canadian office address - office locations sometimes change, and sending your letter to an outdated address delays processing.

Final thoughts: take control of your subscription

Cancelling Voy is straightforward once you know the steps, your rights, and which pitfalls to avoid. Whether you're cancelling because results didn't meet your expectations, your budget shifted, or you've simply moved on, your cancellation is valid - Voy cannot force you to renew.

The key is to act deliberately. Choose your cancellation method carefully, document everything, and don't be shy about citing consumer protection law if Voy resists a legitimate cancellation or refund claim. Your provincial consumer protection authority exists to back you up if the company refuses to cooperate.

Stopee has helped thousands of consumers navigate confusing cancellation processes, recover wrongfully charged fees, and reclaim refunds from stubborn subscription services. If you encounter resistance from Voy or have questions about your specific situation, Stopee's guides and resources are always here to empower you with the knowledge and confidence to stand up for your rights.