Manage Caravan and Motorhome Club

How to cancel your caravan and motorhome club membership in 2025

Why members cancel the caravan and motorhome club

Life changes, and your membership needs change with it. Whether you've relocated abroad, health issues prevent you from touring, financial pressures have tightened your budget, or you've simply realised you're paying for sites you don't visit, cancelling your Caravan and Motorhome Club membership is a legitimate decision that deserves a straightforward process.

The Caravan and Motorhome Club, founded in 1907 and the UK's largest touring club with over one million members, offers genuine value for active caravanners and motorhome enthusiasts. However, that value only exists if you're using the sites, discounts, and community benefits regularly. If you're not, holding onto a membership that renews automatically each year wastes money you could redirect elsewhere. At Stopee, we've supported thousands of members through this exact situation, and we understand that sometimes the best decision is to step away cleanly.

This guide walks you through every step of cancelling your membership, protecting your rights under UK consumer law, and avoiding the common traps that catch members unaware.

Understanding your membership structure and costs

Before you cancel, you need to know exactly what you're paying for and when your membership renews so you can time your cancellation correctly.

Most members hold either Full or Joint Membership at £59 annually. Your membership renews automatically on your membership anniversary (the date you originally joined), not on the calendar year. This is crucial because it means you can't simply cancel on 31 December and expect that to work - you must cancel before your specific renewal date, typically 30 days in advance.

Additional services that require separate cancellation

Beyond basic membership, you may have purchased add-ons that need separate cancellation to stop future charges.

The Club offers breakdown cover, travel insurance, and access to premium campsite networks. If you've added any of these to your account, cancelling your main membership does not automatically cancel these services. You'll need to contact the Club separately for each add-on, otherwise you risk continued charges even after your main membership ends. Stopee strongly recommends checking your last membership statement or annual renewal invoice to identify all active services before you submit your cancellation.

Non-refundable membership fees and timing

The Caravan and Motorhome Club's standard policy treats membership fees as non-refundable once paid. This means if you've already paid your annual £59 fee, you won't receive money back if you cancel mid-year. You will, however, retain access to Club sites until your current membership period expires, even after you've submitted a cancellation notice.

Timing matters enormously. If your membership renews in three months and you cancel now, you avoid the next renewal charge. If your renewal is in six weeks and you cancel after that date passes, you've essentially locked yourself in for another year. Check your renewal date before you take any action.

Your consumer rights when cancelling

UK consumer law provides essential protections that apply even to membership organisations like the Caravan and Motorhome Club.

Consumer rights act 2015 and distance selling regulations

If you joined the Club online or by post (rather than in person at a Club event), you have a 14-day cooling-off period from the date you received your membership confirmation. During this window, you can cancel your membership and receive a full refund, no questions asked. This is automatic protection under the Consumer Contracts Regulations 2013.

Additionally, the Consumer Rights Act 2015 requires that the Club provides you with clear information about cancellation rights and procedures before you commit to membership. If the Club failed to do this - for example, if you never received written terms setting out how to cancel - you have grounds to escalate your cancellation complaint to the relevant consumer authority.

Beyond the initial 14-day window, the Club can enforce its non-refund policy for mid-year cancellations. However, they cannot charge you for services after you've cancelled, and they must process your cancellation request within a reasonable timeframe (typically 14-30 days).

When to involve trading standards

If the Club refuses to cancel your membership, delays processing your cancellation unreasonably, or continues charging you after you've submitted a valid cancellation notice, contact Trading Standards in your local council or your country's consumer protection body (Citizens Advice Consumer Service in England, consumer advice offices in Scotland, Wales, and Northern Ireland). These organisations can intervene on your behalf at no cost.

Methods for cancelling your caravan and motorhome club membership

The Club offers several cancellation routes, though postal mail remains the most traceable and legally secure option.

Cancelling by post (most secure method)

This method creates a paper trail that protects you if any dispute arises later. Stopee recommends this route because it provides evidence that you submitted your cancellation request on a specific date.

1. Write a formal cancellation letter on plain paper. Include your full name, membership number (found on your membership card or renewal invoice), current address, and a clear statement: "I wish to cancel my Caravan and Motorhome Club membership effective immediately." Include the date you're writing the letter.
2. State your renewal date if you know it, and add: "Please confirm cancellation in writing and confirm the date my membership access will end."
3. Send the letter by Royal Mail Special Delivery or Recorded Delivery (both provide proof of posting and delivery receipt).
4. Keep a photocopy of your letter and the Royal Mail receipt as evidence.
5. Allow 10-14 days for the Club to acknowledge your cancellation in writing.

Cancelling by telephone

You can ring the Club's customer service team during business hours to request cancellation verbally. However, this method has significant drawbacks.

• You have no written record of your request.
• If the Club later claims they never received your cancellation, you have no proof.
• Customer service staff may pressure you to reconsider or offer discounts to stay.

If you do cancel by phone: Always ask for a reference number, note the date and time of your call, write down the staff member's name, and request that the Club emails you a written cancellation confirmation within 24 hours. Follow up with a postal letter within 48 hours to create a paper trail regardless.

Cancelling via email

The Club may accept cancellation emails sent to their customer service address. This provides partial evidence, though it's weaker than Royal Mail Special Delivery.

• Send from an email address linked to your membership account.
• Include your membership number, full name, and a clear cancellation statement in the email body.
• Request a read receipt and a written confirmation of cancellation.
• Follow up with a postal letter within 48 hours if the Club doesn't acknowledge your email within 5 working days.

Step-by-step cancellation process

Follow this sequence to cancel cleanly and protect yourself from unexpected charges.

1. Locate your membership details.
   • Find your membership card, recent renewal invoice, or welcome letter. Note your membership number, full name as registered, and membership anniversary date.
   • If you've lost these documents, contact the Club to request them before submitting your cancellation (this typically takes 5 days).
2. Check your renewal date and calculate your cancellation deadline.
   • Your membership anniversary is typically printed on your renewal invoice or membership card.
   • To prevent automatic renewal, you must cancel at least 30 days before that date.
   • If your renewal is in less than 30 days, you may still stop the charge by cancelling immediately and escalating if the Club charges you anyway.
3. Review any additional services or add-ons attached to your membership.
   • Check your last statement for breakdown cover, travel insurance, or campsite memberships.
   • Make a note of each service - you'll need to cancel these separately to stop all charges.
4. Write and send your cancellation letter by Royal Mail Special Delivery.
   • Use the template provided in the section below.
   • Send to the Club's main office address (see contact details at the end of this guide).
   • Keep your Royal Mail receipt and a copy of your letter.
5. Wait for written confirmation from the Club.
   • The Club should acknowledge your cancellation within 10 working days.
   • The confirmation letter should state your cancellation effective date and confirm that no further charges will be applied.
   • If you don't receive confirmation within 14 days, send a follow-up email and then a follow-up postal letter.
6. Cancel any add-on services separately.
   • Contact the insurance provider or breakdown cover company directly using the contact details on your policy documents.
   • Don't rely on the Club to cancel these on your behalf.
   • Request written confirmation of each cancellation.
7. Monitor your bank account for unwanted charges.
   • For 90 days after your cancellation, check each bank statement to ensure no renewal charges appear.
   • If a charge appears, raise a dispute with your bank immediately.

Cancellation letter template

Use this template as a starting point for your formal cancellation letter.

Your full address
Your phone number (optional)
Date

Caravan and Motorhome Club Customer Services
[Full address from contact details below]

Dear Sir or Madam,

I am writing to formally notify you of my intention to cancel my membership with the Caravan and Motorhome Club, effective immediately.

Membership details:
Membership number: [your number]
Name: [your full name]
Address: [your registered address]
Membership anniversary date: [if known]

I wish to cancel all membership benefits and any associated add-on services, including [list any breakdown cover, insurance, or other services]. Please confirm in writing that my membership has been cancelled, that I will retain access until [current membership end date], and that no further renewal charges will be applied to my account.

I request written confirmation of this cancellation within 10 working days.

Yours faithfully,
[Your signature]
[Your printed name]

Timeline and what to expect after cancellation

Cancellation isn't instantaneous; understanding the timeline prevents anxiety and helps you spot problems early.

Immediately after you submit your cancellation

You've cancelled - but the Club's processing begins now, not when you submitted your notice. Your membership access continues until your current period expires, even after cancellation is confirmed. You can still use Club sites, access discounts, and download the magazine. Enjoy these benefits without guilt - you've already paid for them.

Within 10-14 working days

Expect a written cancellation confirmation from the Club via post or email. This letter will state your effective cancellation date (usually your membership anniversary or the date you submitted your notice, depending on their policy). Keep this letter with your bank statements as proof.

30 days after cancellation (end of your current membership period)

Your access to Club sites ends. You'll lose your membership card benefits. If you haven't received confirmation by this point, contact the Club immediately - don't wait longer.

90 days post-cancellation

Continue monitoring your bank account for stray charges. Some providers take months to process cancellations. If a charge appears after 30 days, raise a dispute with your bank immediately - the Club should not be charging you after your confirmed cancellation date.

Refunds and financial protection

Understanding what you can and cannot recover protects you from disappointment and helps you decide whether to cancel now or wait until after your next renewal.

Mid-year cancellations and non-refundable fees

If you cancel before your membership anniversary, the Club will not refund the portion of your £59 fee you haven't "used." This is their standard policy, and it's legal under UK law provided they told you about it clearly when you joined. If you joined recently (within 14 days), you have a right to a full refund under the cooling-off period, regardless of this policy.

Pro tip: If you're cancelling mid-year and the Club refuses to refund, ask if you can "freeze" your membership instead, pausing charges until you're ready to resume. Some clubs offer this option, though it's not standard - it's worth asking.

Cancelling around your renewal date

Timing your cancellation just before your renewal date minimises losses. If your membership renews on 15 March and you cancel by 12 February, you avoid the automatic renewal charge entirely. If you cancel on 16 March (one day late), you're liable for the full year's fee. Check your renewal date carefully - this single detail saves you £59.

Refunds for add-on services

Insurance and breakdown cover sometimes refund unused premiums on a pro-rata basis if you cancel mid-policy. The Club's main membership fee typically won't, but these add-ons might. When you cancel each service, ask specifically: "Can you refund the unused portion of my premium?" Document the answer in writing.

Disputing unwanted charges after cancellation

If the Club charges you after your confirmed cancellation date, you have two routes: contact the Club directly to request a refund (keep records of all communication), or contact your bank to reverse the charge. Bank reversals are often faster - your bank can issue a chargeback within 120 days of the unwanted charge appearing on your statement. At Stopee, we've found that banks will typically side with you if you can show a cancellation letter with a date before the charge.

Common cancellation mistakes and how to avoid them

Cancellation feels straightforward until you slip up - and then you're stuck paying for another year.

Mistake 1: assuming a phone call counts as cancellation

You ring the Club, speak to someone friendly who says "All sorted, you're cancelled," hang up relieved - and three weeks later, your card is charged for another year. Without written evidence, you have no proof you ever called. Always follow any phone call with a postal letter within 48 hours. This creates a paper trail that protects you if the Club claims they never processed your request.

Mistake 2: missing your renewal date deadline

You intend to cancel, life gets busy, and suddenly your renewal date has passed and the annual charge has hit your account. You can still cancel to prevent future charges, but you've lost the opportunity to avoid this year's fee. Calculate your deadline today - if it's within 60 days, make cancellation a priority. Set a phone reminder for 35 days before your renewal date.

Mistake 3: forgetting to cancel add-on services separately

Your main membership ends, you feel great - then three months later, a charge for breakdown cover appears on your statement. The Club's cancellation confirmation didn't include add-ons because you have to cancel those separately with the provider. When you cancel, list every add-on on your cancellation letter and say you're cancelling each one. Then separately contact the insurance and breakdown cover providers using their contact details from your policy documents, not the Club's contact form.

Mistake 4: sending a cancellation email without follow-up

Email is convenient but unreliable. The Club may not see it, it might land in spam, or it might be overlooked by a busy staff member. If you do email, follow up with a posted letter within 48 hours. Email alone is not sufficient evidence that you submitted a valid cancellation request. Stopee always recommends postal Special Delivery as your primary method.

Mistake 5: not saving proof of your cancellation

You cancel, the Club confirms, and six months later you need to prove you cancelled to dispute a charge - but you've thrown away your letters or can't find your Royal Mail receipt. Keep all cancellation correspondence in one file folder for at least 12 months after cancellation. Take photos of your Royal Mail receipt. Screenshare email confirmations to a note-taking app. Your evidence protects you if the Club makes a mistake.

After your cancellation is confirmed

Cancelling can feel uncertain, especially if you've been a loyal member for years - but once it's done, clean management protects your finances and your peace of mind.

What changes when your membership ends

On your effective cancellation date, you lose access to Club sites (though you can still use them if you cancel mid-stay). Your membership card becomes invalid for partner discounts. You stop receiving the monthly magazine. If you've set up a standing order or direct debit for your membership, you must cancel that separately with your bank - the Club should do this automatically, but verify on your next bank statement that no charge appeared.

Keeping evidence for future disputes

File away all cancellation correspondence: your sent letter, the Royal Mail receipt, the Club's confirmation letter, and screenshots of any email confirmations. Keep these for 12 months minimum. If a dispute arises, this evidence is your legal protection.

Switching to alternatives if you still need a club

If you've cancelled because the Club didn't meet your needs (expensive sites, poor locations, customer service issues), consider alternatives like the Camping and Caravanning Club, independent campsite networks, or the Motorhome Club. Research these before you cancel - you might find a better fit that justifies staying in the caravan community.

Checklist before and after cancellation

Use this checklist to ensure you've covered every step and protected yourself from oversights.

Caravan and motorhome club contact details and address

Send your cancellation letter to this address by Royal Mail Special Delivery or Recorded Delivery.

Caravan and Motorhome Club
East Grinstead House
East Grinstead
West Sussex
RH19 1UA
United Kingdom

Telephone (customer services): 01342 326944
Website: caravanclub.co.uk

Warning: Do not rely on the website contact form alone for cancellations. Always send a postal letter by Special Delivery to create a legal record of your cancellation request.

Why stopee is your partner in cancellation

Cancelling a membership you've held for years is never entirely straightforward. Between automatic renewals, non-refundable policies, add-on services, and the emotional weight of walking away from a community, there's plenty that can trip you up.

Stopee has helped thousands of consumers cancel memberships and subscriptions across the UK, using the exact step-by-step process outlined in this guide. We understand the specific challenges that Caravan and Motorhome Club members face: the uncertainty about renewal dates, the frustration of paying for services you're no longer using, and the difficulty of navigating a formal cancellation process when friendly customer service staff try to persuade you to stay.

This guide gives you the knowledge and templates to cancel successfully on your own. If you encounter resistance from the Club, unclear communication, or unauthorised charges after cancellation, Stopee remains your resource - providing clarity on your consumer rights and next steps with Trading Standards or your bank.

Your financial freedom matters. If the Caravan and Motorhome Club no longer fits your life or budget, you have every right to cancel without guilt or hassle. Follow this guide, keep your evidence, and you'll close this chapter cleanly. Stopee has got your back throughout the process.