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Cancel Revolut Premium: The Right Way
How to cancel revolut premium and stop recurring charges
Understanding your revolut premium subscription
Revolut Premium is a mid-tier subscription service from Revolut Ltd, the FCA-regulated digital bank operating across the United Kingdom. When you subscribe to Premium, you unlock enhanced foreign exchange features, priority customer support, travel insurance, and increased ATM withdrawal limits abroad. However, the monthly charge of £6.99 keeps recurring until you take action to cancel.
Your subscription operates on a continuous payment authority, meaning Revolut automatically debits your chosen payment method every month. Understanding how this works, and your legal rights to cancel, puts you firmly in control. At Stopee, we help thousands of UK consumers navigate subscription cancellations with confidence, and Revolut Premium is no exception.
What revolut premium actually includes
The Premium tier sits between Revolut's free Standard account and the pricier Metal subscription. You gain fee-free currency exchange up to monthly limits, priority support channels, comprehensive travel insurance, airport lounge access through LoungeKey, and cryptocurrency exchange at preferential rates. These features justify the cost for frequent travellers and international money movers, but if you're not using them regularly, cancelling makes financial sense.
How much you're paying and what changes
Your Premium subscription costs £6.99 per month, or £71.88 if you've selected annual billing. Revolut may increase this price with 30 days' advance notice under their terms, so keeping an eye on your statements protects you against surprise hikes. You also need to know that once you cancel, you revert to the free Standard account immediately; any paid features vanish at the moment your subscription ends.
| Subscription tier | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Standard | £0.00 | £0.00 | Everyday digital banking |
| Premium | £6.99 | £71.88 | Frequent international travel |
| Metal | £13.99 | From £149.88 | Premium wealth management |
Should you actually cancel revolut premium?
Before you cancel, honestly assess whether Premium benefits your lifestyle and finances.
Reasons to keep your subscription
If you travel abroad more than twice yearly, the fee-free currency exchange alone typically pays for itself. International money movers, freelancers working with overseas clients, and expat communities often find Premium essential. The travel insurance covers trips up to 180 days, which adds real protection for extended journeys. Priority support also matters if you've experienced account issues in the past.
Strong reasons to cancel now
You haven't travelled internationally in 12 months. You rarely use the Premium features. You've noticed the monthly charge but haven't questioned why it sits there. You've downgraded your lifestyle post-pandemic and no longer need frequent ATM withdrawals abroad. You can access better travel insurance through your bank account or credit card provider. These are genuine signals that Premium no longer serves you.
Your consumer rights when cancelling revolut premium
UK consumer law gives you powerful protections when you cancel a subscription service, and Stopee wants you to know exactly what they are.
The consumer rights act 2015 and what it means
The Consumer Rights Act 2015 applies to Revolut Premium because you're a UK consumer entering into a distance contract with Revolut Ltd, an FCA-authorised electronic money institution. This Act gives you a statutory right to cancel your subscription within 14 calendar days of purchase or renewal, depending on your circumstances. You don't need to provide a reason, and Revolut must process your cancellation request without penalty.
If you cancel within this 14-day window, you have a legal right to a full refund. The company cannot charge you for the service you've already received during the cooling-off period. However, this right applies to new subscriptions or renewal dates, not ongoing subscriptions months or years after you first signed up.
The consumer contracts regulations 2013 and cancellation windows
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 overlay additional protections. Revolut must provide clear, accessible cancellation mechanisms within their app or website. They cannot hide cancellation behind complex menus or require you to phone a premium-rate number. The company must acknowledge your cancellation request promptly and confirm when your subscription ends.
If Revolut fails to provide adequate cancellation tools or charges you after you've submitted a valid cancellation request, you have grounds to escalate your complaint to the Financial Conduct Authority. Stopee recommends documenting every step: screenshots of your cancellation request, confirmation emails, and any screenshots showing the cancellation option in the app.
What happens if revolut refuses to cancel
If Revolut ignores your cancellation request, continues charging you, or claims they cannot cancel through the app, escalate immediately. Contact the FCA's consumer complaints handler, or raise a dispute through the Financial Ombudsman Service. You can also file a chargeback with your card issuer if Revolut refuses a legitimate cancellation. Stopee has guided consumers through this exact scenario, and the ombudsman typically rules in your favour when the company has blocked legitimate cancellation.
How to cancel revolut premium step by step
Cancellation through the Revolut app or website is your primary route, and the process takes just a few minutes.
Cancel via the revolut mobile app (iOS and android)
- Open the Revolut app and log in with your credentials.
- Make sure you're using the latest version of the app; older versions sometimes hide the cancellation menu.
- Navigate to the home screen and tap your profile icon (usually bottom-right corner).
- Look for "Settings" or a gear icon if the profile menu doesn't appear immediately.
- Scroll down and select "Subscriptions" or "Plans".
- You should see your current Premium subscription listed with the monthly charge.
- Tap on "Revolut Premium" to open the subscription details page.
- Review the features you're losing, but don't let this deter you if you've made your decision.
- Select "Cancel subscription" or "Downgrade to Standard".
- Revolut may ask why you're cancelling; these surveys are optional, but your feedback helps improve their service.
- Confirm your cancellation when prompted.
- The app should display a confirmation message and send you an email confirmation within minutes.
- Pro tip: Screenshot this confirmation page immediately for your records.
Cancel via the revolut website
- Visit revolut.com and log in to your account.
- Use the same credentials as your mobile app for consistency.
- Click on your account menu or avatar (typically top-right).
- Hover over "Settings" if a dropdown menu doesn't appear.
- Select "Subscriptions" or "Plans" from the submenu.
- The website layout mirrors the app, so you'll recognise the structure.
- Find Revolut Premium in your active subscriptions list.
- It should show your next billing date and monthly charge.
- Click "Cancel" or "Manage subscription".
- Some versions show a three-dot menu icon; tap that first.
- Confirm your cancellation and wait for the confirmation email.
- Warning: Some browsers cache your subscription page. If you don't see a cancellation button, clear your browser cache and log back in.
What if the cancellation option is missing?
If neither the app nor website shows a visible cancellation button, contact Revolut customer support through the in-app chat or email. Use the subject line "Request to cancel Revolut Premium subscription" and include your account details. Under UK consumer law, Revolut must provide you with an accessible cancellation mechanism; if they've hidden it, you have grounds for complaint. Stopee recommends being firm but polite in your initial request; most support teams respond within 24 hours.
What happens after you cancel
Cancelling feels like a relief, but understanding what comes next prevents confusion and unwanted charges.
Your subscription end date and service continuity
When you cancel Revolut Premium, your subscription typically ends on your next scheduled billing date, not immediately. If your next charge is in 10 days, you keep Premium access for those 10 days, then automatically downgrade to Standard. This means you can still use travel insurance, priority support, and fee-free currency exchange until the final day. Revolut doesn't charge you for partial months, and they don't prorate refunds on future charges.
Your account after downgrade
You revert to the free Standard account, which still includes basic digital banking, debit card functionality, and standard customer support. You lose the Premium benefits immediately: no more enhanced currency exchange limits, no more travel insurance, no airport lounge access. Your account itself remains active and fully functional, and you can resubscribe to Premium at any time if you change your mind.
Refunds and balance adjustments
Revolut does not refund subscription fees for time already served unless you cancel within the 14-day cooling-off period from your initial purchase or renewal date. If you're outside that window, you've paid for the full month and will not receive a partial refund. However, if you cancel within 14 days of a renewal charge, Revolut must refund that renewal payment in full. Check your cancellation confirmation email to confirm your end date; Stopee recommends saving this document permanently.
Common cancellation mistakes to avoid
Even savvy consumers sometimes trip up on subscription cancellations, often through small oversights rather than lack of effort.
Assuming the app works like other services
Some apps hide their cancellation options behind account settings rather than within the subscriptions menu. You might spend 10 minutes clicking menus before realising where the button actually lives. The Revolut app is fairly straightforward, but app design changes frequently. If you cannot find the cancellation option, check Revolut's support pages or contact customer service rather than giving up.
Forgetting to save your cancellation confirmation
Revolut sends you a confirmation email when you successfully cancel, but these emails sometimes land in your spam folder. Take a screenshot of the cancellation confirmation page within the app, and save both the email and screenshot. If Revolut later charges you by mistake (rare, but it happens), you have proof of your cancellation request. This is your shield against future billing disputes.
Cancelling then resubscribing by accident
Some users accidentally reactivate Premium by clicking the wrong button while browsing their subscriptions menu. Before you close the app after cancellation, verify your subscription status shows "Standard" or "Cancelled", not "Premium". One accidental tap can mean another month of charges, which sounds frustrating but is easily reversed through another cancellation request.
Missing the 14-day refund window
If you're newly subscribed or just renewed, the 14-day cooling-off period is your window for a full refund. After 14 days pass, you lose that right. Calculate your renewal date now: if today is day 10 of your Premium subscription, cancel within the next 4 days to claim your refund. After day 14, you can still cancel without penalty, but no refund applies.
Checklist before you hit cancel
Take 2 minutes to run through this checklist, and you'll avoid 99% of cancellation headaches.
| Item | Action | Done? |
|---|---|---|
| Check your renewal date | Log in to Revolut and confirm when Premium renews next month | |
| Verify you're within 14 days (if applicable) | Count 14 calendar days from your subscription purchase or last renewal; note if you're in the refund window | |
| Download statements (if needed) | Export your Revolut transaction history for your records before cancelling | |
| Note active features | Check if you have an active travel insurance claim or ongoing crypto trading; finish business before downgrading | |
| Prepare to screenshot | Have your phone ready to photograph the cancellation confirmation page | |
| Check your email spam folder | Whitelist no-reply@revolut.com so confirmation emails don't get misdirected |
What to do if revolut charges you after cancellation
Cancellations occasionally fail due to technical glitches or system delays, and you might see an unexpected charge after your cancellation date.
Your first steps when an unwanted charge appears
- Do not panic; this is reversible.
- Most erroneous charges are refunded within 5 working days of contact.
- Log into your Revolut app and check your current subscription status.
- If it shows "Standard", the charge was an error; if it shows "Premium", your cancellation didn't process.
- Screenshot the charge and the confirmation email from your original cancellation request.
- You now have evidence that you asked to cancel and were charged anyway.
- Contact Revolut customer support through the in-app chat.
- Use this subject line: "Refund request: Charged after Premium cancellation on [date]".
- Attach your screenshots and ask for an immediate refund.
- Revolut almost always refunds these within 24 hours; they know the mistake is theirs.
Escalating if revolut refuses to refund
If Revolut denies your refund request or doesn't respond within 5 working days, escalate to the Financial Ombudsman Service. You have the right to pursue this complaint free of charge, and the ombudsman will rule in your favour if Revolut charged you after you cancelled. Stopee recommends keeping detailed records: dates, screenshots, emails, everything. The ombudsman operates on evidence, and you have plenty here.
Comparing revolut premium against alternatives
Before you finally commit to cancellation, check whether another service better suits your needs.
| Service | Monthly cost | Key advantage vs. Premium | Best for |
|---|---|---|---|
| Revolut Standard (free) | £0.00 | No hidden charges ever | Everyday UK banking |
| Revolut Premium | £6.99 | Travel insurance included | Frequent international travel |
| Starling account (free tier) | £0.00 | No foreign exchange fees on their free tier | Domestic UK banking |
| Wise (no subscription) | Variable per transaction | Cheaper FX for large transfers | Frequent large international transfers |
| Revolut Metal | £13.99 | Higher tier benefits; cashback | Frequent premium travellers |
| Your bank's travel account (if offered) | Usually free or bundled | Integrated with your primary account | People who prefer single-bank solutions |
If you primarily cancel because of the cost, Revolut Standard at £0.00 gives you a fully functional digital bank without the monthly hit. If you cancel because you never travel anymore, downgrading saves you £83.88 yearly with zero loss of core functionality. However, if you travel 3+ times yearly, Premium's travel insurance alone justifies the £6.99 monthly investment. Stopee recommends this honest cost-benefit analysis before you proceed.
Summary and next steps
Cancelling Revolut Premium is straightforward: open the app or website, navigate to Subscriptions, and select Cancel. Your subscription ends on your next billing date, and you downgrade to the free Standard account. You have legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including a 14-day cooling-off period for new subscriptions. Document everything, watch for erroneous charges, and escalate to the FCA or Financial Ombudsman Service if Revolut refuses to honour your cancellation.
You're in control of your money and your subscriptions. If Premium no longer serves your lifestyle, cancelling is the right move. Stopee has helped thousands of consumers cancel subscriptions across dozens of services, and your experience with Revolut will be no different: clear, documented, and final. Start the process today, and you'll reclaim £83.88 per year immediately. Your future self will thank you.
Contact revolut for cancellation queries
If you encounter technical issues or need support during cancellation, contact Revolut's customer service:
In-app chat: Open Revolut, tap your profile icon, select Support, and start a chat (available 24/7).
Email support: support@revolut.com (typically responds within 24 hours).
Regulatory escalation: If Revolut refuses to cancel or refund, contact the Financial Conduct Authority, 12 Endeavour Square, London E20 1JN, or visit fca.org.uk.