Manage Hair and Me
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of users feel lost facing cancellation terms
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82%
of consumers underestimate the cost of their automatic withdrawals
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44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Hair and Me: The Right Way
How to cancel hair and me and get your money back
About hair and me
Hair and Me is a bespoke hair care subscription service operating across the United Kingdom, creating personalised shampoo and conditioner formulations tailored specifically to your individual hair profile and concerns. The service eliminates the frustration of trial-and-error shopping by using a detailed online questionnaire to assess your hair type, texture, scalp condition, and goals before crafting a unique blend just for you.
Each monthly delivery arrives with your name on custom bottles containing ingredients selected specifically for your hair's needs. The service appeals to people seeking a premium, targeted approach to hair care, particularly those managing dryness, frizz, thinning hair, or scalp sensitivity. However, circumstances change: results may not match expectations, costs may strain your budget, or you may discover an alternative that works better for your hair and wallet.
At Stopee, we understand that subscription services don't always remain the right fit, even when they start with genuine promise. This guide walks you through cancelling Hair and Me with clarity and confidence.
Pricing and subscription plans
Understanding Hair and Me's cost structure helps you calculate the true expense of your subscription and determines your cancellation rights and notice periods.
Subscription costs and delivery options
Hair and Me operates a straightforward monthly subscription model with pricing reflecting its bespoke formulation process.
| Delivery option | Typical price | What you receive |
|---|---|---|
| Monthly subscription | £18-£25 per month | Custom shampoo and conditioner set |
| First order | Often discounted (£10-£15) | Initial consultation and first personalised set |
| Promotional offer | Varies seasonally | New customer discount (usually 30-50% off first box) |
Pro tip: Hair and Me frequently offers new-customer discounts that make the first box appear far cheaper than ongoing subscriptions. When calculating whether to cancel, focus on your regular monthly charge, not the introductory price. This is precisely the kind of detail Stopee's community flags when reassessing their spending.
What your subscription includes
Your monthly fee covers a personalised online consultation (if new), bespoke formulation based on your hair profile, custom shampoo and conditioner, recyclable packaging, and access to the Hair and Me support team for formulation adjustments. The company avoids sulphates and parabens, and you can request fragrance variations to match your preferences.
Many subscribers initially value the customisation, but that value diminishes if the formulation doesn't suit your hair chemistry, if you're not using the products quickly enough, or if budget constraints tighten. These are legitimate reasons to cancel, and Stopee encourages you to prioritise your financial wellbeing over subscription inertia.
Why you might want to cancel hair and me
Your reasons for cancelling are valid, and recognising them early prevents wasted spending and frustration.
Common reasons for cancellation
First, the personalised formulation may not deliver the promised results. Even with detailed questionnaires, individual hair chemistry is unpredictable, and what works for others may not address your specific concerns. Second, the monthly cost accumulates quickly at premium price points, especially if you're not using products as rapidly as they arrive, making the service financially unsustainable on your budget.
Third, you may experience scalp sensitivity or irritation to ingredients in your custom blend, requiring you to stop using the product immediately. Fourth, you've discovered a more affordable alternative that works equally well or better for your hair. Fifth, your financial circumstances have changed, and discretionary spending on premium services no longer fits your priorities.
Additionally, some subscribers find the customisation process overly complex, or they prefer the simplicity of buying hair care products on demand rather than committing to a monthly subscription cycle. Whatever your reason, Stopee recognises that cancelling is the right choice when the service no longer serves your needs.
Pause versus cancel
Before you proceed with cancellation, check whether Hair and Me offers a pause or suspension option. Some subscription services allow you to temporarily pause deliveries for 1 to 3 months without cancelling entirely, which gives you flexibility if you're unsure about permanently ending your subscription.
Contact Hair and Me's customer support directly to ask about pause options. If pausing is available and appeals to you, it may be a lower-friction option than full cancellation. However, if you're certain you won't return, or if pause periods restart your subscription automatically, proceed with cancellation instead.
How to cancel hair and me
Hair and Me does not offer online or app-based cancellation, which means you must submit a written request via post to formally end your subscription.
Cancellation method and process
Hair and Me requires written cancellation by post. This is not a dark pattern: it's the company's stated cancellation process, and it does give you a paper trail for your records.
- Gather your account details, including your subscription order number and the full name associated with your Hair and Me account.
- Write a clear, dated letter of cancellation on plain paper or your letterhead. Include:
- Your full name
- Your subscription or order number
- Your request to cancel your Hair and Me subscription, effective immediately or from a specified date
- Your signature
- Make a photocopy or photograph of your letter for your personal records before posting.
- Post your signed letter to Hair and Me using Royal Mail recorded delivery (Special Delivery) to obtain proof of delivery. Do not send ordinary first-class post, as you'll have no evidence the letter arrived.
- Keep your Royal Mail receipt as proof of postage.
- Allow 5 to 7 working days for your letter to arrive and be processed once delivery is confirmed.
- Monitor your account or bank statements to confirm that no further charges are applied after your cancellation takes effect.
Warning: Hair and Me's postal-only cancellation process means your cancellation is not instant. If you post your letter on a Friday, it may not arrive until Monday or Tuesday, and processing may take several additional days. Plan your cancellation with this timeline in mind to avoid unexpected charges. The company should not charge you after your cancellation letter arrives, but delays in postal delivery or processing can create gaps where a charge is applied after you've posted your request.
Pro tip: Call Hair and Me's customer support team before posting your cancellation letter to confirm the exact postal address and ask whether they accept cancellation via email as an alternative. Some companies have updated their processes since their standard terms were published. If email cancellation is available, use it-you'll have instant proof of delivery. Stopee recommends always seeking the easiest, most documented method first.
Your consumer rights and refund entitlements
The Consumer Rights Act 2015 and UK consumer law provide strong protections for subscription services, and understanding your rights strengthens your position if Hair and Me disputes your cancellation or refuses a refund.
Distance selling and the 14-day cooling-off period
Under the Consumer Contracts Regulations 2013 (which implement the Distance Selling Directive), you have the right to cancel a distance contract (any contract concluded without face-to-face interaction) within 14 calendar days of purchase without providing a reason. This applies to your first Hair and Me box.
If you wish to exercise this right, you must notify Hair and Me in writing within 14 days of receiving your first delivery. Hair and Me must then refund all charges, including the cost of the initial box, within 14 days of receiving your cancellation notice. You may be charged for the reasonable cost of return postage if you return the unopened or lightly used products, but Hair and Me cannot charge a restocking fee.
This cooling-off right applies only to the first purchase. For subsequent renewals, you cancel the ongoing subscription using the process outlined above, and you are entitled to a pro-rata refund if you've been charged for a delivery period you don't use.
Refund rights for ongoing subscriptions
Once you move beyond the 14-day cooling-off period, you no longer have an automatic right to cancel and refund under distance-selling law. However, you remain protected by the Consumer Rights Act 2015 if Hair and Me's service is faulty, misleading, or not as described.
If your personalised formulation causes scalp irritation, fails to match the description of the service, or Hair and Me has made false claims about its efficacy, you can request a refund for that delivery on the grounds of breach of contract or misrepresentation. Document any adverse reactions with photos and notes of dates, and communicate your concerns to Hair and Me in writing.
For ongoing subscriptions without a defect, Hair and Me's terms will specify whether cancellation takes effect immediately or at the end of your current billing cycle. If the terms require notice of cancellation, provide it; the company cannot charge you for periods after valid cancellation notice is received. Additionally, if Hair and Me debits your account after receiving your cancellation letter, you can dispute the charge with your bank using the chargeback process.
Your escalation point
If Hair and Me refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after cancellation, escalate your complaint to the Financial Conduct Authority (FCA) via the Financial Ombudsman Service. The FCA handles disputes over payment services and subscriptions. Stopee advises documenting every communication-your cancellation letters, proof of postage, screenshots of charges, and all email correspondence-before escalating.
What happens after your cancellation
Ending a subscription requires careful monitoring to ensure the process completes and no phantom charges reappear on your account.
Confirmation and monitoring
Once Hair and Me receives and processes your cancellation letter, the company should send you written confirmation of cancellation, typically via email or post. Keep this confirmation with your copy of the cancellation letter.
Monitor your bank account or credit card statement for the next 30 to 60 days. If you've been charged after your cancellation date, contact Hair and Me immediately in writing with your cancellation letter's proof of postage. If the company does not reverse the charge within 14 days, contact your bank to dispute the transaction. Most banks will refund unauthorised charges on subscriptions where valid cancellation notice was given.
Pro tip: Set a calendar reminder for 30 days after your cancellation letter arrives to check your statement. Many people forget to verify that a subscription actually stopped, and phantom charges can accumulate silently. Stopee's community consistently reports catching unauthorised charges within this window because they actively monitored after cancellation.
Returning products
Hair and Me's standard terms do not typically require you to return unused products after cancellation. The company does not charge return postage for subscriptions that end after the initial cooling-off period. If you receive a delivery after posting your cancellation letter and the delivery was dispatched before your cancellation was processed, you can refuse the package or return it to Hair and Me for a refund of that specific charge.
Common cancellation mistakes to avoid
Cancelling a subscription with a postal-only process is frustrating, and that frustration often leads people to make preventable errors that delay their cancellation or weaken their position if disputes arise.
Mistakes that delay cancellation
First, sending your cancellation letter via ordinary first-class post without recorded delivery means you have no proof it arrived. If Hair and Me claims they never received it, you cannot prove otherwise. Always use Royal Mail Special Delivery or recorded delivery.
Second, cancelling verbally over the phone without following up in writing does not constitute valid cancellation. Hair and Me's terms require written notice. If you speak to a support agent, always follow up with a written cancellation letter posted via recorded delivery.
Third, delaying your cancellation because you're waiting for your next billing cycle can result in an unwanted charge. Post your cancellation letter immediately once you've decided to cancel, so it arrives well before your next billing date. You can always request a pro-rata refund if you're charged before the company processes your cancellation.
Fourth, assuming that changing your payment method or deleting your account stops your subscription is incorrect. Hair and Me's system may still attempt to charge you, and you'll incur arrears or late fees. Only a formal written cancellation ends the subscription.
Fifth, not keeping copies of your cancellation letter or Royal Mail receipt leaves you without evidence if disputes arise later. Stopee strongly advises photographing or photocopying everything before posting and retaining those records for at least 12 months.
Checklist for cancelling hair and me
Use this checklist to ensure you've completed every step and documented your cancellation thoroughly.
| Task | Status | Notes |
|---|---|---|
| Confirm cancellation deadline (check billing cycle) | [ ] Done | Identify your next billing date to avoid surprise charges |
| Write and sign cancellation letter | [ ] Done | Include your name, order/subscription number, and signature |
| Photocopy letter for your records | [ ] Done | Keep the copy in a safe place for 12 months |
| Post letter via Royal Mail Special Delivery | [ ] Done | Retain receipt as proof of postage |
| Monitor bank account for charges (30-60 days post-cancellation) | [ ] Done | Flag any unauthorised charges immediately |
| Retain cancellation confirmation from Hair and Me | [ ] Done | Keep with original cancellation letter and postal receipt |
Comparing hair and me to alternatives
If you're cancelling Hair and Me because the service no longer delivers value, you may be considering alternatives or opting out of personalised hair care subscriptions altogether.
When to stay, when to cancel
| Reason | Stay subscribed | Cancel now |
|---|---|---|
| Product effectiveness | Results improving after 2-3 months | No results after 3+ months or scalp sensitivity |
| Cost versus budget | Fits comfortably within discretionary spending | Monthly charges strain your budget |
| Usage rate | You use one full set before the next arrives | Products accumulate unopened month to month |
| Alternative solutions | No suitable alternatives found | Found a comparable product at lower cost |
| Customer support | Hair and Me responds and adjusts formulations helpfully | Support is unresponsive or dismissive |
| Long-term commitment | You're satisfied and see yourself using it for 12+ months | You're uncertain or unsure about continuing |
Contact information and cancellation address
To cancel Hair and Me, you must send a written cancellation request by post to their registered business address. Include your full name, subscription number, and a clear statement requesting cancellation. Post your letter via Royal Mail Special Delivery (recorded delivery) to obtain proof of delivery.
Hair and Me's registered address is available on Companies House (search by company name or number at beta.companieshouse.gov.uk). Obtain the current address from this official source to ensure your cancellation letter reaches the correct location, as business addresses can change. Always use the Companies House record as your source of truth.
Stopee has supported thousands of consumers through the cancellation process, and we understand that services like Hair and Me-no matter how promising at first-don't always remain the right fit. Your decision to cancel is valid, and you have clear legal rights under UK consumer law to end this subscription and recover charges for unused services. Document every step, use recorded delivery, and monitor your account carefully after cancellation. If Hair and Me resists or continues charging, escalate to the Financial Ombudsman Service. Stopee is here to ensure you navigate this process with confidence and protect your money.