Manage We Are Feel

How to cancel we are feel and understand your refund rights in the UK

Why you might want to cancel we are feel

We Are Feel is a personalised supplement subscription service operating across the United Kingdom, delivering monthly supplies of tailored vitamin and mineral formulations directly to your door. The service combines an initial health assessment with ongoing monthly deliveries, creating a continuous commercial relationship that requires specific cancellation procedures under UK law.

You may be considering cancellation for several valid reasons: the supplements aren't delivering the health improvements you expected, you've found a more affordable alternative, your health needs have changed, or the monthly cost no longer fits your budget. Whatever your reason, you have statutory rights under UK consumer protection law that protect your ability to exit this subscription, and Stopee is here to guide you through every step of that process.

Understanding your we are feel subscription commitment

When you signed up with We Are Feel, you entered into a distance contract governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. This means your subscription operates as a recurring supply agreement with automatic monthly billing and dispatch, rather than a one-off purchase. The company charges you in advance of each delivery, so timing your cancellation correctly prevents unwanted charges hitting your account.

The financial impact of staying subscribed

Most subscribers don't realise how quickly the costs accumulate. At typical pricing of £30 to £45 per month, a 12-month subscription totals between £360 and £540 annually. If you've been considering cancellation for weeks, those extra months represent real money slipping away. Stopee has helped thousands of consumers recognise this point and take action to stop unnecessary recurring charges.

We are feel pricing and subscription structure

Understanding your pricing tier and billing cycle is essential before you cancel, because it determines your refund eligibility and the exact notice period you must give.

Current subscription pricing

How we are feel billing works

We Are Feel collects payment automatically on a set date each month, typically corresponding to the anniversary of your initial order. Your payment processes before the supplements dispatch, meaning you pay in advance for products you haven't yet received. This payment structure is crucial: if you fail to cancel before your payment date, you'll be charged for another month of supplies, and you'll then need to request a refund for that unwanted charge.

Your billing date appears on your account dashboard and in your order confirmation emails. Finding this date is your first action when planning cancellation. If you're unsure, log into your We Are Feel account now and locate your next scheduled billing date in the payment settings section.

Your consumer rights when cancelling we are feel

UK consumer law gives you powerful protections that We Are Feel must honour, whether or not their terms mention them.

The consumer rights act 2015 and your cancellation entitlements

Under the Consumer Rights Act 2015, you have the statutory right to cancel a distance contract (any agreement made without simultaneous physical presence, such as online) within 14 calendar days of receiving the first item or concluding the contract, whichever is later. For a subscription service like We Are Feel, this 14-day period is measured from when you receive your first monthly delivery, not from when you place the order.

Within this 14-day window, you can cancel without providing a reason, and We Are Feel must refund all charges you've paid, including the cost of that first delivery. You only bear the cost of returning the unopened supplements to the company if you wish to do so; if you've opened or used them, We Are Feel can deduct a reasonable amount from your refund to reflect the diminished value of the goods returned.

Pro tip: Stopee recommends taking a photograph of the items you receive on day one, noting the exact date of delivery, and keeping all packaging. This evidence protects you if We Are Feel later disputes your 14-day cancellation claim.

Cancellation rights after the 14-day period

Once the initial 14-day cooling-off period expires, you lose the unconditional right to cancel. However, you can still end your subscription at any time by providing written notice to We Are Feel in accordance with their contractual terms. Most subscription services, including We Are Feel, allow you to cancel by logging into your account online or by sending a cancellation email; check their website at wearefeel.com for the exact process.

After the 14-day period, any cancellation is treated as a request to end the subscription contract going forward, not as a reversal of past charges. This means you won't receive refunds for months you've already been charged for (unless you can demonstrate a fault with the service). You simply prevent future charges.

Distance contract protections and your right to information

We Are Feel must provide you with clear cancellation instructions before you commit to the subscription. If they've failed to do this, or if their cancellation process is deliberately obscured, you have additional grounds to challenge any charges. The Consumer Contracts Regulations require cancellation information to be "clear and prominent"-not buried in terms and conditions or hidden behind multiple account pages.

Stopee advises saving screenshots of We Are Feel's cancellation instructions and your confirmation of cancellation. This evidence proves you acted on what the company told you to do, which is invaluable if you later need to dispute a charge with your bank.

How to cancel we are feel

The cancellation process varies depending on whether you're within the 14-day cooling-off period or cancelling an active, ongoing subscription.

If you're within 14 days of receiving your first delivery

1. Locate your delivery confirmation email and note the exact date the supplements arrived.
   • Count 14 calendar days forward from that date (including weekends and bank holidays).
   • Your cancellation window closes at the end of day 14.
2. Log into your We Are Feel account at wearefeel.com.
   • Navigate to "Account" or "My Subscription" settings.
   • Look for a "Cancel Subscription" or "Pause Subscription" button.
3. Select the cancellation option and confirm your request.
   • We Are Feel will ask you to confirm and may request feedback on why you're cancelling; provide honest feedback if asked.
   • Screenshot the confirmation page before proceeding.
4. Receive your cancellation confirmation email.
   • This email should state your cancellation is effective immediately and outline your refund process.
   • Save this email; it's your proof of timely cancellation.
5. Return the unopened supplements to We Are Feel if requested.
   • The company will provide a returns address in their cancellation email or on their website.
   • Use tracked postage so you can confirm delivery.
6. Check for your refund within 14 days of We Are Feel receiving the returned items.
   • The refund typically credits your original payment method (debit card, credit card, or PayPal).
   • If 14 days pass with no refund, escalate to Stopee's guidance on chargeback disputes.

If you're cancelling an ongoing subscription (after 14 days)

1. Log into your We Are Feel account and navigate to subscription settings.
   • Look for "Manage Subscription," "Cancel," or "Pause" options.
   • Some platforms offer temporary pause options before full cancellation; only select cancellation if you don't want to resume.
2. Confirm your cancellation request.
   • We Are Feel may ask when you'd like your subscription to end; choose immediately or your next billing date (whichever stops charges soonest).
   • Screenshot the confirmation screen.
3. Receive and save your cancellation confirmation email.
   • This should confirm your final billing date and state that no further charges will occur.
   • Verify the date matches your understanding.
4. Monitor your bank account on your expected final billing date.
   • Check that no additional charge appears.
   • If a charge does appear, contact We Are Feel immediately to dispute it.

Cancelling by post if the website method fails

Warning: Postal cancellation is slower but may be necessary if We Are Feel's online cancellation doesn't work or if you want undeniable proof of your notice.

1. Write a formal cancellation letter including:
   • Your full name and We Are Feel account email address
   • Your account number or customer ID (visible in your subscription settings or billing emails)
   • Today's date
   • A clear statement: "I wish to cancel my We Are Feel subscription with immediate effect" or "I wish to cancel with effect from [date]"
   • A request for confirmation of cancellation
2. Send the letter via Special Delivery (Royal Mail) to We Are Feel's registered office address.
   • Use tracked postage; keep your receipt and tracking number.
   • Address details are provided at the end of this guide.
3. Expect a response within 5-7 working days.
   • We Are Feel should confirm receipt and the cancellation effective date in writing.
4. Verify no charges occur after the effective date stated in their reply.

What happens after your we are feel cancellation

Cancellation brings a mix of relief and practical tasks-understanding what to expect prevents unwanted surprises.

Immediately after cancellation

Once We Are Feel confirms your cancellation, your subscription account enters a closed status. You'll no longer receive monthly deliveries, and no further charges will process to your payment method. However, if you cancelled within a few days of your billing date, a final charge may already be in the system and could appear on your next statement. This isn't a new charge; it's the charge that processed before your cancellation took effect.

Pro tip: Stopee advises setting a phone reminder to check your account 5 days after cancellation. Log in one more time to confirm your subscription status shows "Cancelled" and no new billing date appears.

What to do with leftover supplements

If you've already received this month's delivery before cancelling, you own those supplements. You can use them, gift them, or dispose of them safely. We Are Feel cannot demand they be returned unless you're claiming a refund under the 14-day right to cancel. If you have unopened packs and wish to claim your 14-day refund, return them as instructed in your cancellation email.

Refund timeline and process

If you cancelled within 14 days and are entitled to a full refund, We Are Feel must credit your original payment method within 14 days of receiving your returned supplements (or within 14 days of cancellation if no return is required for your order). Refunds typically appear on your bank statement within 3-5 business days after We Are Feel processes them.

Warning: If more than 14 days pass with no refund visible, contact your bank to confirm the refund was initiated. If We Are Feel never refunded you, escalate immediately to your card issuer or PayPal and ask for a dispute chargeback.

Common mistakes that delay cancellation

Cancellation feels straightforward until something goes wrong-and at that point, it's frustrating to discover you made a preventable error.

Pausing instead of cancelling

We Are Feel's app and website may offer both "Pause Subscription" and "Cancel Subscription" options. Many customers accidentally select pause, which temporarily stops deliveries but keeps the subscription and billing information active. Weeks later, they discover the subscription automatically resumed and they've been charged for months they never used. If you intend to end the service permanently, select cancel, not pause.

Missing the 14-day window

The 14-day cooling-off period begins from the date you receive your first delivery, not the date you place the order. If you order on Monday but don't receive the package until Thursday, your 14-day window starts Thursday. Counting from the wrong date costs you your unconditional refund right. Stopee recommends setting a phone reminder the moment your delivery arrives so you don't lose track of your deadline.

Cancelling but not monitoring your account

You receive a cancellation confirmation email, assume you're done, and move on. Two weeks later, another charge appears. This happens when customers don't verify their cancellation actually took effect or when a final payment processes after cancellation. Check your account 3 days after cancelling and again on your old billing date. If an unexpected charge appears, contact We Are Feel immediately with your cancellation confirmation.

Not saving proof of cancellation

If We Are Feel later claims you never cancelled, or if a dispute arises about refund eligibility, you'll need evidence. Screenshots of the cancellation confirmation page and saved cancellation emails are your proof. Without them, it becomes a he-said-she-said situation that's harder to resolve. Stopee always recommends taking screenshots of every step during cancellation.

What to do if we are feel refuses to cancel

Although rare, some companies resist cancellations or claim contractual clauses prevent it. You have legal recourse.

If we are feel's cancellation button doesn't work

Try cancelling via email: send a clear message to their customer service address (find this on wearefeel.com) stating you wish to cancel your subscription with immediate effect. Include your account email and customer ID. Keep a copy of your sent email. If they don't respond within 5 days, escalate to Stopee's resource library or consider a chargeback if you've been wrongfully charged after requesting cancellation.

If they claim you're bound to a longer contract term

We Are Feel's standard offering is a rolling monthly subscription with no fixed commitment period. If the company claims you've signed a longer binding term (such as 6 or 12 months), ask them to send you a copy of the exact contract clause. In most cases, no such clause exists, or it's ambiguously worded. The Consumer Rights Act 2015 protects you: any term that's unfair or unclear is interpreted in your favour as the consumer. If they can't produce clear evidence of a binding term, your statutory right to cancel on rolling monthly terms applies.

Escalating to the relevant consumer authority

If We Are Feel ignores cancellation requests or refuses to process a refund you're entitled to, contact Citizens Advice Consumer Service (citizensadvice.org.uk) or your local Trading Standards office. They can investigate We Are Feel's practices and take enforcement action if necessary. Stopee recommends documenting every interaction: save emails, note call dates and names of staff, and keep records of charges you dispute.

We are feel cancellation checklist

Use this checklist to ensure you've completed every step correctly.

Comparing we are feel with alternative supplement services

Before you cancel, you might wonder whether another service offers better value or cancellation flexibility.

How we are feel compares

When to stick with we are feel

If you value the personalised health assessment and don't mind the monthly cost, staying subscribed makes sense. We Are Feel's strength is its tailored approach; if it's working for your health, the premium pricing reflects the customisation. However, Stopee advises reviewing your results every 3 months: if you're not seeing improvements, cancelling is the right financial decision.

Contact we are feel to cancel

When you're ready to cancel, you have multiple options. Stopee has helped thousands of consumers navigate this final step with confidence, and here's where to direct your cancellation request.

We are feel's cancellation address and contact details

For online cancellation: Log into your account at wearefeel.com and navigate to "Manage Subscription" or "Account Settings" to select the cancel option.

For email cancellation: Contact We Are Feel's customer service team (check wearefeel.com for the current email address) and state clearly that you wish to cancel your subscription immediately. Include your full name, account email, and customer ID.

For postal cancellation: Send your cancellation letter via Special Delivery to We Are Feel's registered office address. Note that We Are Feel's exact postal address should be confirmed on their website at wearefeel.com or within your account documentation, as company details can change. Your invoice or account page will display the current registered office address.

Timing and next steps

Submit your cancellation request at least 5 working days before your next billing date to prevent an unwanted charge. If you miss this window and are charged despite requesting cancellation, contact We Are Feel immediately requesting a refund, and escalate to your bank if they refuse.

Stopee is committed to empowering you to take control of your subscriptions. Whether you've read this guide because you're certain cancellation is right for you or because you're still weighing your options, remember: your money, your choice, your right to cancel. If you encounter any obstacles or need additional support navigating We Are Feel's refund process, Stopee's resource centre is always available to clarify your consumer rights and next steps. Thousands of UK consumers have cancelled subscriptions successfully with Stopee's guidance, and you can too.