Manage The Rewards Club

How to cancel the rewards club and reclaim control of your subscriptions

What is the rewards club?

The Rewards Club is a UK-based membership service offering cashback and exclusive discounts from participating retailers. You pay a subscription fee to access their members-only platform, where you can find vouchers, discount codes, and cashback offers across fashion, groceries, travel, entertainment and home goods.

Here's what matters most: The Rewards Club operates on automatic renewal. Your membership will continue charging your payment method every month or year until you formally cancel. This is where many members get caught out-they sign up for a discounted trial or introductory offer, then face the full subscription price once the trial expires.

The company is based in Sittingbourne, Kent, and has processed memberships for thousands of UK consumers. If you've decided this service no longer offers value, or you simply want to stop the recurring charges, Stopee can help you navigate the cancellation process with confidence.

How the rewards club actually works

When you join, you gain access to a members-only portal listing available offers. The service aggregates deals from multiple retailers, allowing you to earn cashback (typically 2% to 15%) on purchases made through their platform or using their vouchers and codes.

Most members shop both online and in-store, applying discount codes at checkout or scanning vouchers at the till. The catch: you only benefit if you actively use these offers enough to justify the monthly or annual fee.

Why automatic renewal creates cancellation challenges

The Rewards Club, like most subscription services, relies on auto-renewal to retain members. This means your subscription will automatically charge and renew unless you take explicit action to stop it. Many people delay cancellation because the process isn't immediately obvious-and that delay costs money.

Under UK consumer law, companies must obtain clear consent before charging you on a recurring basis, and you have the right to cancel at any time. However, the burden falls on you to initiate cancellation correctly. Stopee has helped thousands of consumers navigate these recurring charges, and we're here to ensure you get this right the first time.

The rewards club pricing and membership plans

Understanding what you're paying for helps you decide whether to cancel or keep the service.

Current membership tiers and costs

The Rewards Club typically structures its membership as follows, though your exact pricing may vary depending on when you signed up and through which channel:

Many members sign up through promotional offers on third-party websites or competitions, which can result in different pricing or bundled arrangements. Keep your original sign-up email and confirmation-it contains the exact terms you agreed to and your customer number, both essential for cancellation.

What value does membership actually deliver?

The service promises access to cashback ranging from 2% to 15% at participating retailers, printable in-store vouchers, exclusive online discount codes, and member-only promotions. Whether this justifies your subscription fee depends entirely on your shopping habits.

From experience helping people cancel through Stopee, here's the honest assessment: many members find they don't use the service frequently enough to break even. Others discover that free cashback platforms or retailer websites offer comparable or better deals with no subscription fee attached. If you're paying £10-15 monthly but only saving £5 in cashback, cancellation makes financial sense.

Should you cancel the rewards club?

Not everyone should cancel-but many should. This section helps you decide.

Common reasons members cancel

The most frequent cancellation reasons I see are: insufficient savings relative to the monthly fee, lack of time to browse offers before they expire, limited participating retailers in your area, discovery of better free alternatives, or simply forgetting the subscription exists until noticing charges on your bank statement.

Additional reasons include loyalty to specific retailers not covered by The Rewards Club, preference for shopping directly to accumulate loyalty points with individual brands, or life changes that reduce overall shopping frequency.

When to keep the rewards club instead

You might retain membership if you actively shop at multiple participating retailers, track your cashback regularly, plan purchases to maximise voucher discounts, or have family members also using the account. If you're spending enough that your cashback consistently exceeds your monthly fee-and you're actually redeeming offers-the service delivers genuine value.

However, if you haven't logged in within 30 days, or you can't articulate which offers you've used this month, cancellation is almost certainly the right decision. Stopee recommends reviewing your past three months of cashback earnings versus your subscription costs. If costs outweigh savings, stop reading and move to the cancellation section below.

How to cancel the rewards club within 14 days

The Rewards Club provides a 14-day cancellation window from purchase-a critical consumer protection under UK law. If you're within this period, use it.

Your three cancellation methods

The Rewards Club accepts cancellation requests via telephone, email, or post. Each method has advantages and risks-I'll walk you through all three.

Method 1: telephone cancellation (fastest but requires documentation)

1. Call The Rewards Club on 08081108002 during business hours
   • Have your customer number ready-check your sign-up email or bank statement
   • Write down the name of the person you speak to and the exact time of your call
   • Request a cancellation confirmation number before ending the call
2. State clearly: "I want to cancel my Rewards Club membership effective immediately"
   • Don't be vague-say "cancel," not "pause" or "suspend"
   • Confirm they will stop all future charges
3. Ask when the cancellation takes effect
   • Request written confirmation be sent to your email address
   • Take a note of any reference number provided

Pro tip: Phone cancellations can be disputable if The Rewards Club later claims they never received the request. Always follow up with an email summarising your conversation, as detailed in Method 2 below.

Method 2: email cancellation (leaves a paper trail)

1. Email prc@cs-suppport.co.uk with the subject line: "Cancellation request - [Your Name] - Customer Number [Your Number]"
   • Use a personal email address, not a work account, in case employment changes
   • Send from the email associated with your account for verification purposes
2. Include the following information in your email body:
   • Full name (as registered with The Rewards Club)
   • Customer number (from your sign-up confirmation)
   • Telephone number (the one linked to your account)
   • Full address (exactly as on file)
   • Date of birth (may be required for verification)
   • Clear statement: "I wish to cancel my Rewards Club membership effective immediately"
3. Request a cancellation confirmation email within 48 hours
   • Save any response and your original email in a folder for your records
   • If you don't receive confirmation within 5 working days, escalate (see section below)

Pro tip: Email provides proof of your cancellation request-Stopee strongly recommends this method as your primary option. Screenshot the "sent" confirmation from your email client as backup.

Method 3: postal cancellation (most legally robust)

1. Write a letter to The Rewards Club's registered address including:
   • Your full name
   • Your customer number
   • Your telephone number
   • Your full address
   • Date of the letter
   • Clear statement: "I hereby cancel my Rewards Club membership effective immediately"
2. Send by Special Delivery (£1.45) to:
   • The Rewards Club, Sittingbourne, Kent (contact their customer service for the exact postal address if not on your statement)
   • This ensures proof of delivery and a timestamp
3. Keep your Special Delivery receipt as proof
   • The tracking number confirms when The Rewards Club received your letter
   • This protects you if they later claim they never received your request

Warning: Ordinary post provides no proof of delivery. The Rewards Club could claim they never received your cancellation letter. Always use Special Delivery or Recorded Delivery (£1.45 with Royal Mail)-the 30p extra is worth the legal protection.

What to do after submitting your cancellation

Cancellation doesn't always stop immediately. Here's your post-cancellation checklist:

1. Monitor your bank account or payment card for the next 30 days
   • If charges continue after your cancellation date, this is a payment protection issue
   • Contact your bank's dispute team immediately
2. Wait 5-7 working days for email cancellation confirmation
   • If you don't receive confirmation, send a follow-up email with your reference number
   • If still unresponsive after 10 days, escalate (see below)
3. Login to your account (if you can) to verify your membership status shows "cancelled"
   • Screenshot this for your records
   • If you can't login, this suggests successful deactivation
4. Keep all confirmation emails, receipts and correspondence for at least 6 months
   • You'll need these if you later dispute charges

Refunds and charges after cancellation

Money back depends on timing and the type of membership you held.

When you're eligible for a refund

Under the Consumer Rights Act 2015, you have the right to cancel most distance contracts (including online subscriptions) within 14 days of purchase. If you cancel within this period, The Rewards Club must refund your payment in full, minus any services you've actively used.

If you're beyond the 14-day window, refunds become discretionary-The Rewards Club isn't legally obligated to refund, though they may offer pro-rata refunds for unused portions of your subscription (rare in practice).

Pro tip: Cancellation date and refund date are different. Stopee recommends expecting 5-10 working days for the refund to appear on your bank account after The Rewards Club processes your cancellation.

Charges after your cancellation date

If The Rewards Club charges you after your confirmed cancellation date, you have several protections under UK consumer law. First, request an immediate refund from The Rewards Club by email, referencing your cancellation confirmation number.

If they refuse, contact your bank's dispute team within 120 days of the unauthorized charge. Under the Payment Services Regulations 2017, your bank must investigate and can reverse the payment. Most banks process these chargeback claims successfully-Stopee has seen dozens of cases resolved this way.

Your consumer rights when cancelling the rewards club

You have explicit legal protections that The Rewards Club must honour.

The consumer rights act 2015 and distance selling

The Rewards Club is a "distance contract"-you signed up remotely, without meeting the company in person. This triggers specific consumer protections:

• 14-day cancellation right: You can cancel within 14 days of purchase for any reason, with a full refund (minus reasonable charges for services used)
• Clear terms requirement: The Rewards Club must have clearly disclosed subscription costs, auto-renewal terms, and cancellation methods before you paid. If they didn't, your 14-day clock restarts
• Automatic renewal ban: They cannot auto-renew your subscription without explicit prior consent and must make cancellation "as easy as signing up"
• Payment protection: If The Rewards Club charges after cancellation, your bank can reverse the payment as unauthorized

If the rewards club refuses to cancel or refund

If The Rewards Club ignores your cancellation request or refuses a refund you're entitled to, escalate to the Citizens Advice Consumer Service. They can investigate and pressure the company to comply with consumer law.

Contact them at: citizensadvice.org.uk/consumer or call 0808 223 1133 (free, phone lines open Monday-Friday 9am-5pm).

For chargeback disputes, your bank has a separate complaints process. Escalate within 120 days of the disputed charge, and your bank must investigate within 30-40 days. Stopee recommends keeping all cancellation evidence (emails, confirmation numbers, screenshots) in one folder for this process.

Common cancellation mistakes to avoid

It's easy to get this wrong, and cancellation failures are frustrating. Here are the traps I see repeatedly.

Mistake 1: assuming cancellation happens automatically after your trial

The biggest error: believing your membership simply expires after a trial period. It doesn't. Auto-renewal kicks in automatically unless you actively cancel. Charges will appear on your next billing date, even if you never used the service. Check your bank statements monthly for unexpected Rewards Club charges.

Mistake 2: calling without documentation or proof of call

Phone cancellations are fast but risky if you don't document them. The Rewards Club can later claim they never received your request, and you'll have no proof you called. Always follow a phone call with a confirmation email referencing the date, time and name of the person you spoke to.

Mistake 3: sending ordinary post instead of special delivery

Standard post offers no proof the company received your letter. Use Royal Mail Special Delivery (£1.45)-the tracking number gives you legal proof of delivery, which you'll need if The Rewards Club later disputes your cancellation.

Mistake 4: not saving your cancellation confirmation

Screenshot every confirmation email, reference number, and tracking receipt. Store these in a folder on your computer or cloud storage. If The Rewards Club charges you months later and claims you never cancelled, your saved proof overrides their denial. Stopee recommends keeping cancellation records for a minimum of 6 months.

Mistake 5: deleting the cancellation email or using spam filters

Check your spam and promotions folders for The Rewards Club's confirmation email. Some providers filter legitimate business emails as spam. If you can't find a confirmation after 5 working days, resend your cancellation request and ask for confirmation to a phone number as well.

After cancellation: what happens next

Cancellation is emotional relief followed by practical steps-here's what actually occurs.

Immediate changes to your account

Once The Rewards Club processes your cancellation, you lose access to your members-only portal, discount codes expire, and vouchers become invalid. Any cashback pending in your account is typically forfeited-check your cancellation confirmation for details on this. Most services state that unused rewards are lost upon cancellation.

You may receive an email confirming your cancellation. Save this. You may also receive a survey asking why you left-answering honestly helps The Rewards Club improve (though you're not obligated to respond).

Refund processing timeline

If eligible for a refund under the 14-day rule, expect the money to appear in your bank account within 5-10 working days after The Rewards Club confirms cancellation. Working days exclude weekends and bank holidays, so a Friday cancellation may not process until Wednesday.

Different banks process refunds at different speeds. If you haven't seen the money after 10 working days, contact The Rewards Club's customer service for the transaction reference, then contact your bank with that information.

Monitoring for unwanted charges

Check your bank statement monthly for 3 months after cancellation. If The Rewards Club charges you again after your cancellation date, report it to your bank immediately as an unauthorized transaction. Your bank can reverse it and investigate whether The Rewards Club charged in error or deliberately.

Stopee has helped thousands of consumers recover unauthorized charges by following this process-you have more protection than you realize.

Comparison: keep the rewards club or cancel?

This table helps you decide based on your situation.

Your cancellation checklist

Use this step-by-step checklist to ensure you cancel correctly and leave no room for errors.

1. Gather documentation: Find your sign-up email, customer number, phone number and address. Screenshot your account page if possible.
2. Choose your method: Email is fastest with proof; post is legally safest. Phone is quickest but requires follow-up documentation.
3. Send cancellation request: Use your chosen method and reference all required information (name, customer number, phone, address).
4. Request confirmation: Ask for a cancellation confirmation number via email or post. Note the date and time if calling.
5. Document everything: Save the confirmation email, reference numbers, and any receipts (for Special Delivery post).
6. Monitor your account: Try logging in after 3-5 days; membership status should show "cancelled".
7. Check for refunds: If within 14 days, expect a refund within 5-10 working days of cancellation confirmation.
8. Monitor your bank: Check for unauthorized charges for 3 months after cancellation. Report any to your bank immediately.
9. Keep records: Store all cancellation correspondence for 6 months in case disputes arise.

Why consumers choose to cancel the rewards club

Real reasons people walk away from The Rewards Club reveal patterns worth considering.

Most commonly, members discover they're paying monthly fees for offers they never actually use. The time investment required to browse deals, compare prices, and find applicable vouchers exceeds the savings earned. Others find free cashback apps (like Quidco or TopCashback) offer better rewards without subscription costs.

Additional factors include: moving house and discovering fewer participating retailers nearby, life changes that reduce shopping frequency (working from home, career shifts, family circumstances), or simply paying for inertia-they signed up once, forgot about it, and suddenly realized 12 months of charges had gone unnoticed.

Some members cancel after realizing the promised savings don't materialize. The advertised 2%-15% cashback assumes consistent spending at specific retailers-spending patterns most people don't actually maintain.

Importantly, cancellation isn't failure. It's recognizing that a service no longer delivers value. Stopee believes cancellation is an act of financial control, not defeat. Every pound you stop spending on unused subscriptions is a pound reclaimed for your budget.

Contact details and next steps

Your cancellation will succeed if you use the correct contact information and document everything carefully.

The rewards club contact methods

Telephone: 08081108002 (Monday-Friday, business hours)

Email: prc@cs-suppport.co.uk

Postal address: The Rewards Club, Sittingbourne, Kent (request exact address from customer service if not on your statement; send via Special Delivery)

Getting support with your cancellation

If The Rewards Club refuses to process your cancellation or disputes your request, escalate to Citizens Advice. They provide free consumer dispute resolution and can pressure companies to comply with UK law.

Citizens Advice Consumer Service: citizensadvice.org.uk/consumer or 0808 223 1133

If The Rewards Club charges after cancellation, contact your bank's dispute team. Under Payment Services Regulations, your bank must investigate unauthorized charges within 30-40 days. Provide them with your cancellation confirmation and reference number-this evidence typically ensures the bank reverses the charge in your favour.

Why stopee is your partner in this process

Subscription cancellation is frustratingly common-companies rely on inertia to retain members and profits. You shouldn't have to fight to cancel a service you don't want. Stopee has helped thousands of consumers navigate The Rewards Club cancellations, handle refund disputes, and escalate to regulatory bodies when companies resist cancellation requests.

Visit Stopee.com for templates, step-by-step guides, and direct support managing your subscription cancellations. You have rights. Stopee helps you exercise them. Your financial control starts now.