Manage Clarify ADHD

How to cancel your clarify ADHD subscription and reclaim your peace of mind

Why you might want to cancel clarify ADHD

Deciding to cancel a healthcare subscription is deeply personal. Whether you've completed your ADHD assessment, found an alternative treatment pathway, or discovered that the service no longer fits your needs, you deserve clarity on exactly how to do it without friction or hidden costs.

Clarify ADHD provides private ADHD assessments and ongoing medication management for adults and children across the UK. The service offers a faster alternative to NHS waiting times, which frequently stretch beyond two years. However, many people enter into subscription arrangements for follow-up care, medication reviews, or ongoing support without fully understanding their cancellation rights or the financial implications of stopping early.

At Stopee, we've helped thousands of consumers navigate subscription cancellations with confidence. This guide walks you through every step of cancelling Clarify ADHD, protecting your rights under UK consumer law, and avoiding common traps that cost people money.

Common reasons people cancel

You might cancel because you've received your diagnosis and wish to manage your care through your GP instead. Others stop because the ongoing subscription costs are unsustainable, or because you've switched to NHS care. Some customers find that the appointment frequency no longer matches their needs, or they discover a more affordable private provider. Whatever your reason, you have legal protections that Stopee can help you enforce.

Your financial stake in this decision

Understanding what you're paying for matters enormously. Initial assessments typically cost £500 to £800 as a one-time payment. Follow-up consultations run £100 to £200 per appointment. Monthly medication review subscriptions range from £50 to £150. Quarterly packages cost £150 to £300. If you've committed to a subscription plan, cancelling early could trigger contract penalties unless you understand your consumer rights. Stopee specialises in protecting you here.

Your consumer rights and what they mean for you

UK consumer protection law is your shield when cancelling Clarify ADHD. Understanding these rights transforms you from a passive customer into an empowered consumer who knows exactly what you can demand.

The consumer rights act 2015

The Consumer Rights Act 2015 is the primary legislation governing your relationship with Clarify ADHD as a private healthcare provider. This law requires that services are delivered with reasonable care and skill, within a reasonable timeframe, and at a reasonable cost. Most importantly for cancellation, it gives you a 14-day cooling-off period from the date you enter into the contract or receive confirmation of the service terms.

This cooling-off period means you can cancel your subscription within 14 days and demand a full refund if you change your mind, provided the service hasn't already commenced. If Clarify ADHD has already begun providing services (such as scheduling an initial assessment), your cancellation rights become more limited. However, Stopee recommends checking the exact terms you agreed to, as some providers allow cancellation even after service commencement if you notify them quickly enough.

Distance selling regulations

Because Clarify ADHD operates primarily through online consultations, the Distance Selling Regulations apply to your contract. These regulations reinforce your right to cancel within 14 days and require the company to provide clear information about cancellation procedures before you pay. If Clarify ADHD failed to give you this information upfront, your 14-day period may be extended to 3 months. Document any communications you have with Clarify ADHD about these rights, as they form evidence if you later need to escalate a dispute.

Unfair contract terms

Some subscription companies hide cancellation penalties or automatic renewal charges in their terms and conditions. Under the Consumer Rights Act 2015, contract terms that are "unfair" to consumers are not binding on you. A term that makes cancellation unnecessarily difficult or charges excessive early-termination fees may be deemed unfair. Stopee advises you to review your contract carefully and challenge any term that seems unreasonably one-sided. If Clarify ADHD refuses to honour a fair cancellation request, you can escalate to the Citizens Advice Consumer Service.

Cancellation methods for clarify ADHD

Clarify ADHD offers multiple pathways to cancel your subscription. Choosing the right method ensures you have a clear record of your cancellation request and can track its progress.

Online cancellation through the patient portal

The fastest and most documented way to cancel is through Clarify ADHD's online patient portal or account dashboard. Log in to your account, navigate to your subscription settings, and look for a "Cancel Subscription" or "Manage Membership" option. This method creates an immediate digital record that Stopee strongly recommends for your protection.

Written cancellation by post

If you prefer a formal paper trail or encounter technical issues with the online portal, send a written cancellation request by post. This method is particularly valuable because it creates a dated record that Clarify ADHD cannot deny receiving (if you use Signed for delivery). Your letter should include your full name, date of birth, membership number or customer ID, and a clear statement that you wish to cancel your subscription with immediate effect.

Email cancellation request

Email is faster than post but creates a less formal record. Send your cancellation request to the customer support address listed on your invoices or the Clarify ADHD website. Include the same information as a postal letter. Request a confirmation email within 48 hours. If Clarify ADHD doesn't respond, follow up with a second email and consider escalating through Stopee's guidance resources.

Step-by-step cancellation process

Follow these steps in order to cancel your Clarify ADHD subscription without delays or confusion.

Method 1: online cancellation

1. Log in to your Clarify ADHD patient portal using your registered email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to "My Account" or "Account Settings" in the main menu.
   • This may also appear as "Subscription Settings" or "Billing Information" depending on the portal layout.
3. Locate the "Cancel Subscription" or "Manage Membership" option.
   • Read any on-screen information carefully; Clarify ADHD may ask why you're cancelling or offer alternative options.
4. Confirm your cancellation request when prompted.
   • The system should display a confirmation message with a reference number. Screenshot this immediately.
5. Check your email for a cancellation confirmation within 2 hours.
   • Warning: If no confirmation arrives within 4 hours, contact Clarify ADHD immediately by phone or email to verify the cancellation went through.
6. Save or print all confirmation documentation for your records.
   • You may need this if a charge appears on your account after cancellation.

Method 2: cancellation by post

1. Write a formal cancellation letter on plain paper or your own letterhead.
   • Include today's date at the top of the letter.
2. Address the letter to Clarify ADHD's customer service department.
   • Check your most recent invoice or the Clarify ADHD website for the exact postal address.
3. Open your letter with a clear statement: "I wish to cancel my Clarify ADHD subscription with immediate effect."
   • This removes all ambiguity about your intent.
4. Include your full name, date of birth, membership number, and registered email address.
   • This allows Clarify ADHD to locate your account quickly and prevents processing delays.
5. State your preferred refund method (if applicable) and bank details if Clarify ADHD has requested them.
   • Some companies require BACS transfer details for refunds; providing them proactively speeds the process.
6. Close with "Yours faithfully" and sign the letter by hand.
   • A handwritten signature adds formality and authenticity.
7. Make a photocopy of the completed letter for your records.
   • You need this for evidence if a dispute arises.
8. Send the letter via Royal Mail Signed For delivery.
   • Pro tip: Signed For costs £1.35 extra but gives you a dated receipt proving Clarify ADHD received your cancellation request. Stopee always recommends this investment.
9. Track your delivery online and retain the receipt until you receive cancellation confirmation.
   • Most postal cancellations are processed within 5 to 7 working days.

Method 3: email cancellation

1. Compose a new email to Clarify ADHD's customer support address.
   • Do not reply to a previous email; start fresh to ensure visibility in their support inbox.
2. Use a clear subject line: "Subscription Cancellation Request - [Your Full Name]"
   • This helps the support team prioritise your email and categorise it correctly.
3. In the body, state: "I wish to cancel my Clarify ADHD subscription effective immediately."
   • Use formal language; avoid vague phrasing like "I'm thinking about cancelling."
4. Include your full name, date of birth, membership number, and registered email address.
   • Copy and paste this information exactly as it appears in your Clarify ADHD account.
5. Request a cancellation confirmation email within 48 hours.
   • This sets a clear expectation and gives you grounds to escalate if Clarify ADHD ignores your deadline.
6. Send the email and retain it in your "Sent" folder permanently.
   • Do not delete this email; it's your primary evidence of cancellation.
7. If you don't receive confirmation within 2 working days, send a follow-up email.
   • Warning: Some companies deliberately delay responses to cancellation emails. A follow-up demonstrates your diligence and strengthens your case if you later escalate to Stopee or a regulatory body.

What happens after you cancel

Cancellation doesn't end your relationship with Clarify ADHD immediately. Understanding the post-cancellation timeline protects you from surprise charges and ensures you receive any refunds owed.

Processing timeline

Clarify ADHD should confirm your cancellation in writing within 5 working days of receiving your request. This confirmation should state the effective cancellation date and outline any refunds or outstanding charges. Most companies then process your account and calculate any refund within 7 to 10 working days. The refund itself typically appears in your bank account within 3 to 5 working days after processing. In total, expect 2 to 3 weeks from cancellation request to refund receipt.

Pro tip: After 10 working days with no confirmation from Clarify ADHD, contact them directly by phone to ask for a status update. Document the date, time, and name of the person you speak to. Stopee recommends doing this proactively rather than waiting for a refund to mysteriously appear.

Outstanding payments and access to records

If you've cancelled mid-subscription, Clarify ADHD may attempt to charge you for the remainder of the billing period. UK consumer law permits this only if your contract explicitly allows it. Review your terms and conditions carefully. If you dispute a charge, contact your bank immediately and request a chargeback. Your medical records remain your legal property; Clarify ADHD must provide copies upon request, typically within 20 working days. Request these before your final payment is processed, as access may become more difficult after the account is closed.

Refund eligibility and calculation

Not every cancellation guarantees a full refund. Your refund eligibility depends on when you cancel relative to your billing cycle and what services you've received.

Initial assessment refunds

If you cancel before your initial assessment appointment, Clarify ADHD should offer a full refund of the assessment fee (£500 to £800). If you cancel after the appointment but within 14 days of purchase, you may still qualify for a refund under the cooling-off period, though this depends on whether the company defines the assessment as a "service commenced." If you cancel after the assessment is complete and outside the 14-day window, refunds become unlikely unless Clarify ADHD's terms explicitly permit them.

Subscription refunds

Monthly or quarterly subscription fees are refundable only for the unused portion of your current billing cycle. If you pay £100 per month and cancel 10 days into a 30-day period, you're entitled to a refund for the remaining 20 days. Calculate this as (20 / 30) × £100 = approximately £67. Clarify ADHD should handle this calculation automatically, but verify it against your refund confirmation. If the calculation appears incorrect, escalate to Stopee for guidance on disputing it.

Non-refundable items

Clarify ADHD typically cannot charge non-refundable fees for assessments or consultations that have already been provided. However, read your contract for any "administration fees" or "early termination penalties" that the company may attempt to deduct. If these fees appear unreasonable or disproportionate to actual costs, they may be unenforceable under the Consumer Rights Act 2015. Document them and escalate to the Citizens Advice Consumer Service if Clarify ADHD refuses to negotiate.

Understanding clarify ADHD pricing

Before you cancel, knowing exactly what you've paid and what you might owe helps you negotiate a fair refund and avoid future charges.

Common cancellation mistakes and how to avoid them

Cancelling your subscription should be straightforward, but many customers inadvertently complicate the process through simple oversights. You deserve a smooth cancellation, and these mistakes are entirely preventable.

Mistake 1: failing to confirm cancellation in writing

Calling Clarify ADHD by phone and verbally requesting cancellation creates no paper trail. If the company later claims no cancellation was requested, you have no proof. Always follow a phone call with a written confirmation email or letter. Stopee recommends treating verbal conversations as a starting point, not the finish line.

Mistake 2: cancelling through a payment provider instead of directly

Some customers attempt to cancel by stopping payments through their bank or asking their credit card company to reverse charges. This backfires because Clarify ADHD may not officially close your account, potentially damaging your credit history or leaving your subscription "active" in the system. Always cancel directly with Clarify ADHD first, then take additional steps only if they fail to process your request within a reasonable timeframe.

Mistake 3: not requesting confirmation with specific dates

Generic cancellation confirmations are useless if a dispute arises. Demand a written confirmation that specifies: the exact date your cancellation was received, the effective cancellation date, any refund amount owed, and the expected refund timeline. Stopee has helped countless consumers prove their cancellation claims by holding companies accountable to these dated confirmations.

Mistake 4: delaying action during the cooling-off period

Your 14-day cooling-off period starts from the date you enter the contract or receive confirmation. If you wait 13 days to cancel, you've used up nearly your entire window. Act within the first 5 days if you're certain you want to cancel. The cooling-off period exists to protect you, but only if you use it.

Mistake 5: not checking your account after cancellation

Cancellation sometimes fails silently. Clarify ADHD's system may accept your request but fail to process it, leaving your subscription active. Check your account 3 to 5 days after cancellation to confirm it shows as "cancelled" or "inactive." If the status hasn't updated, contact Clarify ADHD immediately and ask for clarification. Early detection of a failed cancellation prevents unauthorised charges.

Escalation and dispute resolution

If Clarify ADHD refuses to cancel or disputes your refund claim, you have formal channels to enforce your rights without cost.

Escalation with clarify ADHD

Request a formal review of your cancellation by writing to Clarify ADHD's complaints department. State your case clearly: reference the date of your cancellation request, cite the Consumer Rights Act 2015 and your cooling-off period rights, and specify the refund amount you're owed. Set a deadline of 14 days for a response. Most companies comply at this stage when they realise you know your rights.

Citizens advice consumer service

If Clarify ADHD ignores your complaint or refuses to refund, escalate to the Citizens Advice Consumer Service. This free service investigates complaints and can issue a binding decision. They have authority to force companies to honour consumer rights. Provide all documentation: your contract, cancellation request emails, confirmation attempts, and correspondence with Clarify ADHD.

Financial ombudsman service (if applicable)

If Clarify ADHD is regulated as a financial service or payment provider, the Financial Ombudsman may have jurisdiction. This is less common for healthcare providers but worth checking. The Ombudsman can award compensation up to £350,000 in consumer disputes.

Chargeback rights

If Clarify ADHD refuses to refund and you paid by credit or debit card, contact your bank and request a chargeback. Your bank will investigate and force Clarify ADHD to refund if they cannot prove you authorised the charge or received services matching the amount paid. Chargeback is your nuclear option and often succeeds where complaints fail. Stopee recommends it only after other escalation avenues have been exhausted.

Cancellation checklist for your records

Use this checklist to ensure every cancellation step is documented and completed.

What to do with your ADHD care after cancellation

Cancelling Clarify ADHD doesn't mean stopping your ADHD management. Plan your next steps to ensure continuity of care.

Transitioning to NHS care

If you've received a diagnosis from Clarify ADHD, you can request NHS follow-up care. Ask Clarify ADHD to send your medical records to your GP, who can then refer you to NHS ADHD services for ongoing medication management and support. This is free and often more convenient than continuing private subscriptions.

Finding an alternative private provider

If you prefer to remain private, research other ADHD assessment services before cancelling Clarify ADHD. Compare costs, appointment availability, and medication management options. Some private providers offer lower subscription fees or more flexible payment models. Stopee's comparison guides can help you identify alternatives that fit your budget and needs.

Maintaining your diagnosis and records

Your ADHD diagnosis is yours to keep regardless of where you received it. Request a full copy of your medical records from Clarify ADHD before cancelling. This includes assessment reports, medication recommendations, and any supporting documentation. These records prove your diagnosis to employers, educational institutions, and future healthcare providers.

Why stopee exists and how we protect you

Cancelling a subscription seems simple until it goes wrong. Companies delay refunds, dispute cancellation requests, or bury cancellation buttons in obscure account menus. Stopee was founded to protect you against these practices. We've helped thousands of consumers cancel Clarify ADHD and other subscriptions by providing clear steps, enforcing legal rights, and escalating when companies refuse to cooperate.

You entered into a contract with Clarify ADHD in good faith, expecting professional healthcare service. If you decide to cancel, you deserve a straightforward process, a fair refund, and no hidden charges. This guide arms you with the knowledge and reference points to achieve exactly that.

Whether you're cancelling because you've received your diagnosis, found a more affordable option, or simply want to switch to NHS care, your rights are legally protected. Use the steps and template language in this guide, keep copies of every communication, and don't hesitate to escalate if Clarify ADHD resists. Stopee remains your trusted resource throughout this process.

Contact information and postal address

To cancel Clarify ADHD by post, send your written request to the address below. Include your full name, date of birth, membership number, and a clear cancellation statement. Use Royal Mail Signed For delivery to create a dated record of receipt. Stopee recommends keeping the receipt until you receive refund confirmation.

For the most current contact details, visit the Clarify ADHD website or check your most recent invoice, as addresses and support contacts may change. If you encounter any resistance or dispute during the cancellation process, document everything and contact Stopee for next steps. Your consumer rights are non-negotiable, and Stopee is here to help you enforce them.