Manage Day Out With The Kids

How to cancel your day out with the kids membership and reclaim your money

About day out with the kids and your membership

Day Out With The Kids is one of the UK's largest family activity platforms, connecting parents and guardians with thousands of venues, attractions, and experiences across England, Scotland, Wales, and Northern Ireland. If you hold a premium membership, you're paying for exclusive discounts at partner attractions, priority access to special offers, and comprehensive search tools across their extensive database of family-friendly activities.

Like most subscription services in the UK, Day Out With The Kids operates on automatic renewal. This means your membership renews on a set date-typically monthly or annually-until you actively cancel. Many members don't realise they're being charged until months have passed, which is exactly why understanding your cancellation rights matters.

At Stopee, we help thousands of UK consumers navigate subscription cancellations every month. Whether you've found cheaper alternatives, discovered you're no longer using the service, or simply want to pause your membership, you have clear statutory rights under UK consumer law. This guide walks you through every step.

Why you might want to cancel

Your circumstances change. You may have switched to a competing family activity app, found local activities don't match the platform's coverage, or realised the discounts don't offset the membership cost. Some members cancel after discovering venue information is outdated or partner benefits don't apply at their preferred locations.

Whatever your reason, cancelling is your right. You don't owe Day Out With The Kids an explanation, and you shouldn't feel pressured to justify your decision.

What cancellation actually means

Cancelling your Day Out With The Kids membership stops future charges. Your access to premium features ends on your cancellation date or at the end of your current billing period, depending on the company's terms and applicable consumer law. Pro tip: cancellation is not the same as deletion; your account data may remain on file unless you request account closure separately.

Your consumer rights under UK law

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 give you specific legal protections when cancelling subscription services in the UK.

Your statutory cancellation rights

You have the right to cancel most distance contracts (including subscriptions purchased online or via app) within 14 calendar days of signing up, without giving a reason. This is your legal cooling-off period. If you've been charged within this window and the service has been delivered, Day Out With The Kids can deduct a proportionate amount for the service used.

After the 14-day cooling-off period expires, you enter the contract's standard terms. However, UK consumer law still protects you. If Day Out With The Kids makes cancellation deliberately difficult, fails to acknowledge your cancellation request, or continues charging after you've cancelled, you have grounds to escalate to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service.

Warning: Some services hide cancellation options buried in account settings or require phone contact instead of offering online cancellation. Day Out With The Kids should provide a straightforward way to cancel-if they don't, that's a red flag worth reporting.

Payment authority and refund rights

When you signed up for premium membership, you gave Day Out With The Kids authority to process recurring payments. UK payment services rules (Payment Services Regulations 2017) state that this authority must be freely given, specific, and informed. You can withdraw this authority at any time by cancelling your subscription.

If the company continues charging after you've cancelled, you can dispute the charge with your bank or card issuer. They have 120 days from the transaction date to investigate your claim under the Chargeback scheme. Stopee recommends keeping evidence of your cancellation request-a confirmation email, screenshot, or reference number-to support any dispute.

How to cancel your day out with the kids membership

Cancellation methods for Day Out With The Kids may vary depending on how you signed up and which membership tier you hold.

Cancellation via the app or website

Most modern subscription services, including family activity platforms, allow you to cancel online through your account settings. Here's how to find and cancel your Day Out With The Kids membership:

1. Log in to your Day Out With The Kids account on the app or website using your email and password.
   • If you've forgotten your login details, use the 'Forgot password' option to reset them.
   • Make sure you're logging into the correct account if you have multiple profiles.
2. Navigate to your account settings or profile menu, usually found in the top right corner or under a hamburger menu icon.
   • Look for tabs labelled 'Settings', 'My Account', 'Preferences', or 'Membership'.
   • If you can't find it, check under 'Help' or 'Support'-the layout varies between app and website versions.
3. Locate your subscription or membership section and select 'Cancel subscription' or 'Manage membership'.
   • The button may say 'Cancel', 'End membership', 'Unsubscribe', or 'Leave community'.
   • Some services ask you to confirm your cancellation twice as a safeguard against accidental clicks.
4. Follow the on-screen prompts and confirm your cancellation request.
   • The company may offer a discount or a pause option before accepting final cancellation-ignore these unless you genuinely want to continue.
   • Complete any additional steps required, such as answering a feedback question or confirming via email.
5. Save or screenshot your cancellation confirmation, including the date and any reference number provided.
   • This is your proof of cancellation. Forward it to your email or save it to cloud storage.
   • If no confirmation appears on-screen, check your email inbox and spam folder within 10 minutes.
6. Verify that your account dashboard now shows 'Inactive', 'Cancelled', or 'No active subscription'.
   • If it still shows an active membership, repeat the steps or try a different browser.
   • Contact customer support if the cancellation button doesn't work.

Cancellation via email or customer support

If Day Out With The Kids doesn't offer online cancellation or you prefer written communication, you can request cancellation by email. This method creates a paper trail, which is valuable if there's a dispute later.

1. Find Day Out With The Kids' official customer support email address on their website or app.
   • Look under 'Contact Us', 'Help', or 'Support' sections.
   • Never use a contact email from a marketing message-always verify on the official website.
2. Compose a clear, short email requesting cancellation.
   • Include your full name, email address associated with the account, and the date you joined.
   • Write: "I wish to cancel my Day Out With The Kids premium membership effective immediately" or "at the end of my current billing period" if you prefer.
   • Keep it professional and factual-you don't need to explain why.
3. Send the email from the address linked to your Day Out With The Kids account.
   • Use a subject line such as 'Cancellation request - [Your Name]' so it doesn't get lost.
   • Request a confirmation reply acknowledging receipt.
4. Wait for a confirmation email within 3 to 5 working days.
   • A proper response should confirm your cancellation date and any final charge.
   • If you don't hear back within a week, send a follow-up email or use Stopee's escalation resources.
5. Save all correspondence in a dedicated folder for your records.
   • You may need this evidence if you later dispute a charge with your bank.

Cancellation by phone

Some subscription services require phone contact for cancellation, though this is becoming less common. If Day Out With The Kids insists on a phone call:

1. Find the official customer support phone number on their website.
   • Verify it's the genuine number-don't call a number from an old email or advertisement.
   • Check opening hours before calling.
2. Call during business hours and ask to speak to someone who can process cancellations.
   • Have your account email and membership number ready.
   • Clearly state: "I'd like to cancel my premium membership, effective immediately."
3. Ask the agent to confirm the cancellation date, any final charges, and whether you'll receive a confirmation email.
   • Request their name and a reference number for the call.
   • Write down these details immediately after the call.
4. Follow up with an email repeating the key details: "On [date] at [time], I spoke with [agent name] (reference [number]) to cancel my membership."
   • This creates written documentation of your phone request.

Refund eligibility and timelines

Whether you receive a refund after cancelling depends on which stage of your billing cycle you're in and applicable consumer protections.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of first signing up and haven't used the service substantially, you're entitled to a full refund. Day Out With The Kids can deduct only a proportionate amount for any service you've genuinely used. For most members, this means close to a full refund if you act quickly.

Pro tip: If you signed up on 15 January, your 14-day window closes on 29 January (calendar days, not business days). Mark your calendar when you subscribe so you don't miss this window.

Refunds after the cooling-off period

Once the 14-day period ends, refunds depend on the company's stated policy and the specific terms of your contract. Day Out With The Kids may offer a refund up to the end of your current billing period if you cancel mid-cycle, or they may keep your final payment. Check your original sign-up email or terms and conditions for their specific policy.

Most UK subscription services do not offer refunds for unused time after the cooling-off period. However, Warning: if the service was faulty, unavailable for more than a short period, or the company didn't deliver what was promised, you may have grounds to claim a partial refund under the Consumer Rights Act 2015. Stopee can help you assess this if needed.

Processing time

Refunds (if eligible) typically take 7 to 14 working days to appear in your bank account after the company processes them. If you haven't seen a refund after 15 working days, contact Day Out With The Kids' support team and request confirmation that the refund was issued. Ask for a reference number.

Pricing and membership tiers

Understanding what you're paying for helps you decide whether cancellation is right for you, or whether downgrading to the free tier makes sense.

Is the membership worth keeping?

Run a quick cost-benefit check. If you pay £5 per month, you need the discounts to be worth more than £60 per year to justify keeping the membership. Count the number of times you've used a discount in the last three months. If it's fewer than two or three visits to partner venues, cancellation saves you money.

What happens after you cancel

Cancelling can feel sudden if you've relied on Day Out With The Kids for planning family activities. Here's what to expect and how to transition smoothly.

Immediate changes

Once your cancellation takes effect, you lose access to exclusive discounts and priority offers. Your membership badge disappears from your profile. However, basic venue information and the free search function remain accessible if you had a free-tier account alongside your premium membership.

If you're mid-rebooking at a venue using a member discount, complete that purchase before your cancellation date. Most venues honour discounts applied before your membership ends, even if you cancel before collection or the event date.

Managing future charges

After cancellation, monitor your bank or card statement for the next two billing cycles to confirm that Day Out With The Kids has stopped charging. If an unexpected charge appears, you have 120 days to dispute it with your bank. Stopee recommends setting a phone reminder for your renewal date (or the date after you cancel) to spot any rogue charges immediately.

Pro tip: If you originally set up a recurring payment using a specific card, that card must be updated or removed from the Day Out With The Kids account during the cancellation process. Ask the company to confirm this in their cancellation confirmation email.

Removing payment information

Cancelling your membership doesn't automatically delete your saved payment details. Log back into your account (if still accessible) and remove your card or payment method from the system. This adds a layer of protection if the company later attempts to reactivate your membership or if your account is compromised.

Common cancellation mistakes and how to avoid them

We hear from frustrated members who thought they'd cancelled but kept paying. You're not alone-these mistakes are easy to make, and they happen to thousands of people every year.

Mistake 1: assuming cancellation is automatic

Many members believe that simply stopping use of an app or not logging in cancels their membership. It doesn't. Your subscription renews automatically until you submit a formal cancellation request. The company has no obligation to chase you or send reminder emails before charging you.

Fix: Complete the cancellation steps in this guide actively and in writing (email or screenshot confirmation). Don't assume silence means cancellation.

Mistake 2: cancelling from the wrong account

If you registered with one email but later changed your account email, you might not be logged into the active subscription account. Always verify which email address is linked to the account being charged on your bank or card statement.

Fix: Log in using the email that appears on your bank statement, not your current primary email. If you've lost access to that email, contact customer support with proof of payment (a bank statement) to regain access.

Mistake 3: missing the 14-day cooling-off window

Fourteen calendar days pass quickly. If you sign up on a Tuesday and don't act until the following Tuesday, you're into the second week. By Friday, your window closes.

Fix: Set a reminder on your phone the day you sign up. If you're unsure about any subscription, cancel within seven days to stay safely inside the cooling-off window.

Mistake 4: ignoring confirmation emails

Day Out With The Kids (or their payment processor) sends a cancellation confirmation email. If you don't receive one within 10 minutes of clicking 'cancel', your cancellation request may not have processed. Many members assume they're cancelled and later discover they've been charged for months.

Fix: Wait for and save your cancellation confirmation email before logging off. If no email arrives, screenshot your account page showing 'No active subscription' or 'Membership ended'. If neither appears, escalate to customer support immediately.

Mistake 5: not checking your final statement

Even after cancellation, you may be charged for a final period if your cancellation date didn't align with your billing cycle. Some members cancel on day 5 of their monthly cycle and still get charged for days 6-30 of that month.

Fix: Check your bank statement 5 working days after your cancellation date. If you see an unexpected charge, contact Day Out With The Kids within 24 hours and ask if it's a final billing period charge. If it is, ask for a pro-rata refund. If it shouldn't be there, dispute it with your bank immediately.

What to do if day out with the kids won't cancel

Some companies make cancellation deliberately hard-no visible button, unresponsive support teams, or fake 'contact us' forms. If you're stuck, here's how to escalate.

Step 1: document everything

Before escalating, gather proof of your cancellation attempts. Save screenshots of the cancellation process, copies of support emails you've sent, and records of any phone calls. Note dates, times, and the names of anyone you've spoken to. This evidence is critical for consumer complaints.

Step 2: contact customer support again

Send one final, formal email to Day Out With The Kids' support team. Use clear, direct language: "I formally request cancellation of my membership effective immediately. Please confirm this cancellation in writing within 3 working days. If I do not receive confirmation, I will escalate this matter to the Financial Conduct Authority and dispute any future charges with my bank."

Step 3: escalate to a regulator

If Day Out With The Kids ignores your cancellation request or refuses to cancel, report them to:

• Financial Conduct Authority (FCA): If the company takes recurring payments, the FCA regulates payment services. File a complaint at fca.org.uk or call 0800 111 6000.
• Citizens Advice Consumer Service: File a free complaint at citizensadvice.org.uk/about-us/our-work/policy/consumer-policy-issues-and-consultation-responses/consumer-policy-research-topics/scams/. They log complaints and identify patterns of unfair practice.
• Stopee: Stopee maintains updated records of companies with cancellation problems. Report your experience so we can help other consumers and track which services have the worst cancellation practices.

Step 4: dispute the charge with your bank

If Day Out With The Kids continues charging after you've formally requested cancellation, contact your bank or card issuer and dispute the charge. Under UK Chargeback rules, you have 120 days from the transaction date to challenge it. Tell your bank that you cancelled the subscription and have evidence (your email, screenshot, or confirmation number) to prove it. Your bank will investigate and usually refund the disputed amount while they investigate.

Checklist: before you cancel

Use this checklist to ensure you're ready and won't regret your decision.

• ☐ Check if you're within the 14-day cooling-off period (full refund eligible).
• ☐ Count how many times you've used a Day Out With The Kids discount in the last three months.
• ☐ Note your next billing date so you understand what final charge (if any) to expect.
• ☐ Download or screenshot any bookings, saved itineraries, or member discounts you want to keep.
• ☐ Verify which email address is linked to your account-it may not be your current primary email.
• ☐ Decide whether you want a full cancellation or a pause option, if available.
• ☐ Clear your calendar for 10 minutes to complete the cancellation in one go; don't start and come back later.
• ☐ Have your phone or a notepad ready to write down any confirmation number or reference provided.

Reviews and member experiences

Feedback from Day Out With The Kids members reveals common patterns. Some users praise the venue database and discount breadth, particularly if they live near major attractions. Others report frustration with outdated venue information, venue refusals to honour member discounts, and difficulty cancelling online.

The most frequent complaint is about auto-renewal surprise charges. Members forget they're subscribed and discover months of charges when they review their statements. This reinforces the importance of marking your renewal date and cancelling proactively if you're not using the service regularly.

Stopee has helped thousands of UK consumers cancel subscriptions they'd forgotten about or found less valuable than expected. If you're on the fence about cancellation, remember: you can always sign up again later if you change your mind. There's no benefit to paying for a service you're not actively using.

When to keep your membership

Cancellation isn't right for everyone. Keep your Day Out With The Kids premium membership if:

• You visit at least three to four partner venues per year and use member discounts regularly.
• You're planning a holiday or staycation and expect to use discounts during that period.
• You have young children and use the platform frequently to discover new family activities in your area.
• The annual membership cost (if available) works out cheaper than paying full price at two or three venues.
• You value the member-only competitions or early access to special events.

If none of these apply, cancellation saves you money without losing any essential service.

Your next steps

You now have everything you need to cancel your Day Out With The Kids membership confidently and legally. Here's your action plan:

1. Decide whether to cancel now or wait until the end of your current billing cycle (to minimise any final charges).
2. Log into your account and follow the online cancellation steps in this guide, or email customer support if online cancellation isn't available.
3. Save your cancellation confirmation email and take a screenshot of your account showing the membership as cancelled or inactive.
4. Monitor your bank statement over the next two billing cycles to confirm no further charges appear.
5. If Day Out With The Kids continues charging or refuses to cancel, escalate to the FCA or your bank using the steps outlined above.

Stopee makes cancellation straightforward because you deserve clarity and control over your subscriptions. If you're cancelling because you've found a better alternative, let us know-Stopee helps you compare family activity services and subscription costs to ensure you're always getting the best value. And if Day Out With The Kids makes cancellation difficult, report it. Stopee has helped thousands of consumers cancel unfairly restrictive subscriptions, and your experience helps us protect others. Take action today, and you'll stop the surprise charges by this time next week.

Day out with the kids contact information

For cancellation requests, contact:

• Email: Check the 'Contact Us' section of the Day Out With The Kids website for the official support email address.
• Website: Visit dayoutwithkids.co.uk for account management and cancellation options.
• Phone: Look on the website's help section for the current support phone number.
• App: If you subscribed via the iOS or Android app, log in and navigate to 'Settings' > 'Manage subscription' or 'Membership' to cancel.

Pro tip: Always verify contact details directly on the official website, not from old emails or advertisements. Scammers sometimes pose as customer support.