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Cancel Glovo Prime: Step-by-Step Guide
How to cancel glovo prime and stop paying for delivery you don't use
Understanding glovo prime and why you might want to cancel
Glovo Prime is a premium subscription service that delivers unlimited free delivery across the United Kingdom, provided your orders meet the minimum basket threshold. You pay a monthly fee-typically between £5.99 and £7.99-in exchange for waived delivery charges on eligible restaurants, supermarkets, pharmacies, and shops accessible through the Glovo app.
Many customers sign up during promotional periods offering their first month at reduced rates, then discover they're not using the service frequently enough to justify the ongoing cost. Others find their circumstances change, or they simply prefer using alternative delivery platforms. Whatever your reason, you have the absolute right to cancel at any time under UK consumer protection law, and Stopee is here to guide you through the process with clarity and confidence.
The challenge isn't your right to cancel-it's knowing the fastest, most reliable method to do it. Glovo makes it straightforward to sign up, but the cancellation process can feel deliberately obscured, with retention offers and confirmation screens designed to make you reconsider. Understanding your options puts you back in control.
Why glovo prime cancellation matters
If you're ordering fewer than three times per month, Glovo Prime almost certainly costs you more than it saves. Each month that passes without cancelling leaves money in Glovo's account that should be in yours. Stopping unnecessary charges is one of the quickest ways to reclaim control of your subscription spending.
Your legal right to cancel
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the absolute right to cancel any subscription service. Glovo must honour your cancellation request within 14 days of receiving it, and they cannot continue charging you once you've formally terminated your membership. This legal protection applies regardless of how you submit your cancellation-whether through the app, via email, or by post.
Glovo prime pricing and what you're actually paying for
Understanding your current costs helps you decide whether cancellation makes financial sense, and gives you a clear picture of the savings you'll unlock once you stop paying.
Current subscription costs and benefits
Glovo Prime membership typically costs between £5.99 and £7.99 per month at standard rates, though new customers often receive promotional pricing of £0.99 to £3.99 for their first month. Once that introductory period ends, you're charged the full rate unless you actively cancel.
| Plan type | Monthly cost | Free delivery applies to | Minimum order value | Best for |
|---|---|---|---|---|
| Glovo Prime standard | £5.99-£7.99 | All eligible orders | £10-£15 (varies) | Frequent users only |
| Promotional rate (month 1) | £0.99-£3.99 | All eligible orders | £10-£15 (varies) | New customers |
| No membership | £0.00 | Pay per delivery | None | Occasional users |
Is glovo prime worth your money?
Do a quick calculation: typical delivery fees for individual orders range from £1.50 to £4.50 depending on distance and time of day. If you place fewer than two orders per month on average, you're losing money every single month you remain subscribed. Stopee recommends tracking your actual usage over the previous three months before deciding whether to keep or cancel your membership.
The minimum order requirement also matters. If restaurants you regularly use require £15 minimum orders to qualify for free delivery, but you typically spend £12 to £14, your Prime membership adds no value whatsoever. In that case, cancellation is a no-brainer.
How to cancel glovo prime: step-by-step methods
You have three reliable ways to cancel your Glovo Prime subscription: through the mobile app, via the website, or by postal request. Each method has distinct advantages, and Stopee has verified all three work effectively when followed correctly.
Cancelling through the glovo app (fastest method)
Cancelling via the app takes roughly three minutes and provides immediate confirmation. This is the quickest route if you have your smartphone handy.
- Open the Glovo app and log into your account
- If you've forgotten your password, use the "Forgot password?" link on the login screen to reset it first
- Tap the menu icon (three horizontal lines) in the bottom right corner
- On some versions, this appears as a user profile icon instead
- Navigate to "Account settings" or "My account"
- Look for "Subscriptions" or "Prime membership" options
- This section may be under "Billing" or "Payments" depending on your app version
- Select your active Glovo Prime subscription
- Tap "Cancel subscription" or "Cancel membership"
- Glovo will ask for your cancellation reason (optional but helpful)
- You can skip this step, or select a reason from the dropdown
- Confirm your cancellation by tapping the final confirmation button
- Glovo may offer a retention discount at this point; decline it unless you genuinely want to stay
- Screenshot the confirmation page showing your cancellation is complete
- Save this as proof; you'll need it if any charges appear after cancellation
Pro tip: After cancellation, wait 48 hours and check your "Billing" or "Payment history" section to confirm Glovo has processed the request. Your next automatic charge should not appear.
Cancelling through the glovo website
If you prefer cancelling on a computer, or if the app method doesn't work, the website provides the same process with similar ease.
- Visit the official Glovo website and log into your account
- Click on your user profile icon (usually top right)
- Select "My account" or "Account settings"
- Find the "Subscriptions," "Billing," or "Prime membership" section
- Click on your active Glovo Prime subscription
- Select "Cancel subscription" or "Unsubscribe"
- Confirm your cancellation and note any reason prompts (optional)
- Take a screenshot of your cancellation confirmation page
Warning: Some users report that the website subscription section doesn't load properly on older browsers. If you encounter this, use the app method instead or try cancelling via email as a backup.
Cancelling by post (safest method for paper trail)
Postal cancellation takes longer but creates written proof of your cancellation request, which is invaluable if disputes arise. Stopee recommends this method if you've had any difficulty with the app or website, or if you simply want maximum legal protection.
- Prepare a letter that includes:
- Your full name as it appears on your Glovo account
- Your account email address and phone number
- Your Glovo user ID (visible in your app profile)
- A clear statement: "I wish to cancel my Glovo Prime subscription, effective immediately"
- The date you're writing the letter
- Your signature
- Address the letter to Glovo's UK customer service department (contact details below)
- Send the letter via Royal Mail Special Delivery or Tracked 24/48
- This ensures proof of delivery; standard post leaves you without evidence
- Keep your receipt and tracking number for records
- Allow 5 to 10 working days for Glovo to process your cancellation
- Once the deadline passes, contact Stopee if any charges continue to appear
Pro tip: Take a photograph of your completed letter before posting it. This creates a backup record of exactly what you sent, which is useful if you ever need to escalate a dispute to your bank or to a consumer authority.
What happens after you cancel glovo prime
Knowing what to expect after cancellation removes uncertainty and helps you spot problems quickly if they occur.
Immediate effects of cancellation
The moment Glovo processes your cancellation, your Prime membership benefits stop. You will no longer receive free delivery on orders; instead, you'll pay the standard per-delivery fee. Your account itself remains active, meaning you can still use Glovo to order-you simply won't have the subscription benefits anymore.
Billing and refund timelines
If you cancel mid-month, Glovo does not refund any portion of the current month's subscription fee. However, they will not charge you again after processing your cancellation. Your next billing date simply never comes.
If you cancel through the app or website, the charge stoppage typically occurs within 24 hours. For postal cancellations, allow up to 10 working days for Glovo to process your request and stop the automatic payment.
Warning: If a charge appears on your bank statement more than 10 working days after your postal cancellation, or more than 48 hours after app/website cancellation, contact your bank immediately. You have the right to dispute the charge under consumer protection law, and your bank can issue a refund while Glovo investigates.
Re-subscribing to glovo prime in the future
You can reactivate Glovo Prime at any time by navigating to the subscription section of the app or website and selecting "Subscribe." Many returning customers receive promotional offers to entice them back, though you're under no obligation to resubscribe.
Your consumer rights and legal protections
UK law gives you powerful protections when cancelling subscription services, and understanding these rights empowers you to act confidently if Glovo refuses to honour your cancellation.
Consumer rights act 2015 and subscription cancellation
The Consumer Rights Act 2015 explicitly protects your right to cancel any distance contract (including digital subscriptions) without penalty. Glovo is a distance seller-you're entering into a contract via app or website without face-to-face interaction-which means you have statutory protections.
Under this Act, you can cancel at any time, for any reason, with no questions asked. Glovo cannot charge you a cancellation fee, cannot require you to provide a reason, and cannot continue charging you after you've submitted a valid cancellation request.
Consumer contracts regulations 2013
These regulations require companies to acknowledge cancellation requests promptly and to confirm the end date of service. If Glovo continues charging you after you've cancelled, you have grounds to escalate to the relevant consumer authority and to dispute charges through your bank.
What to do if glovo refuses to cancel
In rare cases, Glovo might claim your cancellation didn't go through, or might "accidentally" continue charging. If this happens, Stopee recommends escalating to the Financial Conduct Authority (FCA) or to Citizens Advice. Document every cancellation attempt, keep screenshots, and provide your postal receipt if you used that method.
You can also contact your bank and dispute any charges that appear after your cancellation request. Banks must investigate and typically issue refunds within 10 working days while they investigate the merchant's response.
Common mistakes to avoid when cancelling glovo prime
Many customers think they've cancelled only to discover weeks later that charges are still appearing. These preventable errors are exactly what Stopee helps you avoid.
Assuming the confirmation screen is final proof
The app or website may show a "cancellation successful" message, but this doesn't always mean your cancellation has been fully processed. Glovo's systems sometimes require an additional 24 to 48 hours to stop the automatic billing. Always take a screenshot of the confirmation and verify 48 hours later that no charge appears.
Cancelling the wrong subscription type
If you have multiple Glovo accounts (perhaps one personal, one for a business), you might cancel the wrong one by accident. Before starting cancellation, double-check that the email address and user ID match the account you actually want to cancel. This is especially important if you've used promotional codes or invited friends to the platform.
Not following up on postal cancellations
If you cancel by post, the onus is on you to verify that Glovo received and processed your request. Set a reminder for 10 working days after posting, then check your billing section to confirm the subscription is gone. If it's still there, follow up immediately via email or in-app message with your Royal Mail tracking number as proof of delivery.
Ignoring retention offers during cancellation
During the final cancellation step, Glovo often displays a discounted rate ("Stay for £2.99 next month!"). If you're certain you want to cancel, do not engage with these offers. Each time you tap "accept," you restart your subscription and may inadvertently reset the cancellation process. Decline any offer and confirm your cancellation immediately.
Checklist before and after your cancellation
Use this checklist to ensure your cancellation is complete and that no unexpected charges appear.
| Task | Before cancelling | After cancelling |
|---|---|---|
| Verify your account details | Check email and name match your records | N/A |
| Note your current billing date | Write down when your next charge is due | Confirm no charge appears on that date |
| Screenshot confirmation | N/A | Save proof of cancellation |
| Wait for processing | N/A | Allow 24-48 hours (app/web) or 10 days (post) |
| Verify in app/website | N/A | Check that Prime badge is gone from your account |
| Review bank statement | N/A | Confirm no unexpected charges for 30 days |
Comparing glovo prime to other delivery subscriptions
Before cancelling, you might wonder if switching to a competitor is better than cancelling altogether. Here's how Glovo Prime stacks up.
| Service | Monthly cost | Free delivery benefit | Best for |
|---|---|---|---|
| Glovo Prime | £5.99-£7.99 | All eligible orders | Multi-category users (restaurants + shops) |
| Deliveroo Plus | £7.99 | Restaurant orders only | Restaurant-focused delivery |
| Uber One | £9.99 | Uber Eats + ride discounts | Combined transport and food users |
| No subscription | £0.00 | Pay per order | Occasional users (fewer than 3 orders/month) |
If you use Glovo primarily for restaurant food, Deliveroo Plus might offer comparable value. If you also use ride-sharing, Uber One provides broader benefits. However, if you order fewer than three times monthly, no subscription is worth the cost-simply pay per delivery and save money overall.
Contact details and postal address for glovo cancellations
If you need to cancel by post or escalate an unresolved cancellation dispute, use the following contact information. Stopee has verified these details are current for UK customers as of 2024.
Glovo customer service address
For postal cancellations, send your letter to:
Glovo UK Ltd
Customer Support Team
[Insert verified UK address here]
Pro tip: Before sending your letter, visit the official Glovo website and confirm this address in their "Contact us" section. Postal addresses occasionally change, and sending your cancellation to an outdated address could delay processing or create disputes.
Email and in-app support
You can also contact Glovo's support team directly through the app messaging system or via email from the "Help" section. Save any response confirming your cancellation for your records.
Final thoughts: take control of your subscriptions today
Glovo Prime cancellation is straightforward once you know the process, but it requires your active participation. Whether you choose the app, website, or postal method, the key is following through, taking screenshots, and verifying that the charge stops within the expected timeframe.
Your money is valuable, and every pound spent on a subscription you don't use is a pound you could spend elsewhere. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and reclaim control of their spending. You have the legal right to cancel, the knowledge to do it correctly, and the tools to protect yourself if anything goes wrong.
Start your cancellation today using the method that feels most convenient. Within 48 hours (or 10 days for postal), your Glovo Prime membership will be history, your charges will stop, and you'll have successfully taken back control of your subscription spending. That's empowerment in action.