Manage 1Rebel

How to cancel your 1Rebel membership and understand your cancellation rights

About 1Rebel and why you might want to cancel

1Rebel is a premium boutique fitness brand that has established itself as a luxury player in the UK's fitness market since 2015. The brand operates a studio-based model focused on three core workout disciplines: Ride (indoor cycling), Reshape (strength and conditioning), and Rumble (boxing-inspired training). Each class combines high-energy instruction with nightclub-style ambiance, premium equipment, and carefully curated playlists.

The brand operates multiple locations across London, including studios at Broadgate, Victoria, St Mary Axe, and Southbank. Unlike traditional gyms with open-access equipment, 1Rebel functions entirely around scheduled classes lasting 45 to 60 minutes. This structured approach works brilliantly for committed fitness enthusiasts but may feel restrictive if your lifestyle or fitness goals change.

If you've joined 1Rebel and now find yourself questioning whether the membership aligns with your needs, you're not alone. Life circumstances shift, financial priorities change, and fitness preferences evolve. The good news is that cancelling your 1Rebel membership is straightforward once you know the process. At Stopee, we help thousands of consumers navigate cancellation with confidence and clarity.

When cancellation makes sense

You might be considering cancellation for several legitimate reasons. Perhaps you've relocated outside London where studio access is impossible. Your fitness routine may have shifted towards different workout styles. Financial constraints could have tightened your discretionary spending. Alternatively, you may have discovered that the premium pricing doesn't deliver the value you expected. Whatever your reason, understanding your rights and the cancellation process ensures you exit smoothly without unnecessary complications.

The membership commitment structure

1Rebel operates on both monthly rolling memberships and annual commitment plans. Monthly memberships offer flexibility but lock you into ongoing payments until you actively cancel. Annual memberships require a 12-month commitment and typically offer a reduced monthly rate. Understanding which membership type you hold is crucial before initiating cancellation, as the process and any potential fees may differ.

1Rebel membership pricing and what you're paying for

Understanding 1Rebel's pricing structure helps you determine whether the investment justifies continuation or whether cancellation makes financial sense. Let's break down the costs and inclusions transparently.

Current membership tiers and costs

1Rebel structures its memberships around class allowances and commitment lengths, with pricing that reflects its premium market positioning. Prices vary slightly by studio location and promotional availability for new members.

What your membership actually includes

Your 1Rebel membership covers far more than the workout itself. Each class includes access to premium changing facilities stocked with complimentary toiletries from brands like Malin+Goetz and Grown Alchemist, plus towel service. The studios provide filtered water stations, and some locations offer post-workout shakes at additional cost.

You gain access to the 1Rebel app for booking classes, tracking workout history, and managing your membership account. The booking system operates on class credits, and depending on your membership tier, unused classes may roll over to the following month. These inclusions justify the premium price point, yet they also mean you're only getting value if you actually attend classes regularly.

Your consumer rights when cancelling 1Rebel

Before diving into the cancellation process, understand the consumer protections that apply to your membership. Stopee believes that informed consumers make empowered decisions, and knowing your rights is essential.

The consumer rights act 2015 and your protections

Under the Consumer Rights Act 2015, you have significant protections when dealing with fitness memberships in the United Kingdom. The key provision relevant to 1Rebel cancellation is your right to cancel a distance contract within 14 calendar days without penalty, provided you haven't begun attending classes.

If you signed up online or via app and haven't yet completed your first class, the 14-day cooling-off period applies. You can cancel without cost or providing a reason during this window. Warning: Once you attend your first class, the cooling-off period terminates, and standard contract cancellation terms apply. Keep track of when you sign up versus when you first attend a class, as this distinction determines your rights.

Beyond the initial cooling-off period, your membership operates under contract law. 1Rebel's membership terms should clearly state notice periods required for cancellation. Most memberships require between 30 and 60 days' notice, meaning you must initiate cancellation at least that long before your billing date to avoid paying for an additional month.

If 1Rebel refuses to cancel

Should 1Rebel resist your cancellation request or claim you're contractually unable to cancel, escalate your complaint to the Consumer Rights Authority in your country. In England, Scotland, Wales, and Northern Ireland, contact the relevant trading standards office or Citizens Advice Consumer Service. You can file a complaint if the company refuses to honor your cancellation rights under the Consumer Rights Act 2015. Document every communication you've sent regarding cancellation, and keep records of payment evidence.

How to cancel your 1Rebel membership

Cancelling 1Rebel requires you to follow specific procedures depending on whether you signed up via the app, the website, or in-studio. Let's walk through each method step by step, with insider tips to prevent common delays.

Cancelling through the 1Rebel app

The app is often the fastest cancellation route. Here's exactly what you need to do:

1. Open the 1Rebel app on your smartphone or tablet and log in with your account credentials
2. Navigate to your account settings or membership section (usually found by tapping your profile icon or menu button)
3. Look for options labeled "Membership details", "Billing", or "Manage subscription"
4. Select "Cancel membership" or "End membership"
5. The app will likely present a survey asking why you're cancelling; answer honestly, as this feedback helps the brand improve
   • You're not required to complete the survey, so if it's lengthy, you can often skip it
6. Confirm your cancellation request when prompted
7. Take a screenshot of the confirmation message displaying your cancellation reference number
8. Check your email within 24 hours for a cancellation confirmation; if you don't receive one, contact support with your screenshot

Pro tip: Cancel at least 35 days before your next billing date to ensure you don't pay for an additional month. If you're billing on the 15th of the month, initiate cancellation by the 10th of the previous month.

Cancelling through the 1Rebel website

If you prefer the web-based approach, follow these steps:

1. Visit the 1Rebel website and log into your account using your email and password
2. Click on your profile icon or account menu, typically located in the upper right corner
3. Select "My membership", "Account settings", or "Subscription management"
4. Locate the option to cancel or end your membership
5. Review any final notices about remaining class credits or prorated refunds
6. Confirm your cancellation request
7. Screenshot the confirmation page and save your cancellation reference number
8. Expect a confirmation email within 24 hours; reply to that email with your cancellation reference if clarification is needed

Warning: Some websites automatically prompt you to downgrade to a lower tier before offering true cancellation. If the system only shows tier options, scroll down or look for additional options that explicitly say "cancel" or "end membership".

Cancelling by post if digital methods fail

If the app and website cancellation options are unavailable or the system won't process your cancellation digitally, you have the right to cancel by post. This creates a documented paper trail and often triggers faster manual processing.

1. Write a formal letter or email addressing it to 1Rebel's registered office address (see contact details section below)
2. Include the following essential information:
   • Your full name as it appears on your 1Rebel account
   • Your email address associated with the membership
   • Your membership account number (found in your account details or confirmation emails)
   • Your preferred home studio location
   • Clear statement: "I wish to cancel my 1Rebel membership effective immediately" or state your preferred cancellation date
   • The date you're submitting the cancellation request
3. If sending by post, use registered mail with proof of delivery (Royal Mail's Special Delivery service recommended) so you have evidence that 1Rebel received your request
4. Keep a copy of your cancellation letter for your records
5. Send a follow-up email to support@1rebel.com with the same content, noting that postal cancellation has been submitted
6. Allow 5-7 business days for manual processing after 1Rebel receives your letter

Pro tip: Postal cancellation often receives priority attention because it creates liability for the company. If app or website cancellation stalls, switching to postal immediately demonstrates your seriousness and usually resolves delays within days.

Understanding refunds and what happens after cancellation

Knowing what to expect financially after you cancel prevents disappointing surprises. Let's clarify refund eligibility and post-cancellation account status.

When you're eligible for refunds

You may receive a refund in specific circumstances. If you cancel within the 14-day cooling-off period before attending any classes, you're entitled to a full refund of any payments made. This is a consumer right under the Consumer Rights Act 2015, not a company discretion.

If you've already attended classes and cancel outside the cooling-off period, refund eligibility depends on your membership agreement and any unused class credits. Many memberships don't offer refunds for unused monthly class allowances once the cooling-off period has expired. However, if you're on an annual unlimited membership and cancel mid-contract, you may be entitled to a prorated refund for the unused portion of your annual fee, depending on the specific terms.

Warning: Never assume you won't receive a refund. Always ask 1Rebel directly whether any refund applies to your situation. Document their response in writing via email.

What happens to your account after cancellation

Once 1Rebel processes your cancellation, your account enters a grace period of typically 24 to 48 hours. During this time, you may still access the app and view your membership details. The system generally prevents you from booking new classes immediately after cancellation is confirmed.

You'll lose access to the 1Rebel app within a few days of cancellation, though you retain the right to request any unused credit balance. If you've attended classes through the end of your paid period, your membership truly ends on your next billing date. Your login credentials may stop working shortly after cancellation processes fully, so ensure you've downloaded or screenshotted any important workout history or data before this happens.

Common cancellation mistakes to avoid

Cancelling a fitness membership often feels frustrating, especially when you've built a routine around classes. Understanding common pitfalls helps you execute your cancellation cleanly without unnecessary complications.

Mistakes that delay or prevent cancellation

The most frequent error is assuming that stopping attendance means your membership has ended. It hasn't. Gym and fitness memberships continue billing indefinitely until you formally cancel through the required channels. You'll wake up one day to find unexpected charges on your bank statement months after your last class.

Another common trap is cancelling too close to your billing date. If your membership renews on the 15th and you submit cancellation on the 14th, the system has likely already processed that month's payment. You'll need to request a refund for that unwanted charge separately, creating extra administrative work. Stopee recommends cancelling at least 35 days before your billing date to ensure clean termination without additional payments.

Confusing app-based cancellation with account deletion causes additional headaches. Cancelling your membership doesn't delete your account; 1Rebel retains your personal data and account history. If you want full account deletion after cancellation, submit a separate data deletion request under GDPR regulations. This requires a formal written request and takes 30 days to process.

Many consumers also fail to retain cancellation confirmation documentation. Without a reference number or timestamp, proving you cancelled becomes difficult if disputed charges appear later. Always screenshot confirmations and save cancellation emails indefinitely.

Timeline and what to expect after you've cancelled

Understanding the cancellation timeline prevents anxiety about when access truly ends and when your final billing occurs. Here's what happens in sequence.

The cancellation processing timeline

When you initiate cancellation, 1Rebel typically acknowledges your request within 24 hours via confirmation email. Your membership doesn't end immediately; instead, it terminates on your next scheduled billing date. If you cancel on the 10th and your billing date is the 20th, you have 10 additional days of access included in that final month's charge.

Some memberships include a notice period within their terms. If your membership agreement specifies a 60-day notice period, cancellation doesn't become effective for 60 days, meaning you'll be charged for two additional months after your cancellation request. Always review your specific membership agreement to understand notice period requirements.

After your final billing date passes, your access to the 1Rebel app terminates within 48 hours. Any unused class credits typically expire unless your membership agreement specifically addresses credit rollover after cancellation. Refunds, if applicable, process within 5 to 10 business days and appear as credits to your original payment method.

After your membership ends

Once cancellation completes, you can no longer book classes through the app or website. If you attempt to attend a studio in person, reception staff will confirm your membership has ended and prevent class access. This feels abrupt, but it's the standard procedure.

You retain the right to request account data deletion separately if you wish to remove your personal information from 1Rebel's systems entirely. This requires a formal written request and takes 30 days. Until you submit this request, 1Rebel retains your data according to their privacy policy.

Check your bank statements for the next two billing cycles to confirm no additional charges appear. If unauthorized charges continue after your confirmed cancellation date, contact your bank immediately and file a dispute. You can also escalate to Stopee if you need help documenting the cancellation failure for regulatory reporting.

Comparison of cancellation methods at 1Rebel

Each cancellation method has distinct advantages and disadvantages. Choose based on your situation and comfort level with digital systems versus formal documentation.

Cancellation checklist for 1Rebel members

Use this checklist to ensure you've completed every necessary step and avoided common oversights. Check each item before considering your cancellation truly complete.

Before you cancel

• Verify your membership type (monthly rolling, annual, or class pack)
• Check your current billing date by logging into the app or website
• Calculate the ideal cancellation date (35+ days before your next billing)
• Take a screenshot of your current membership details for reference
• Review your membership agreement for specific notice periods or cancellation terms
• Note any unused class credits and their cash value

During cancellation

• Use your preferred method (app, website, or post)
• Record the exact date and time you submitted the cancellation request
• Screenshot all confirmation messages and reference numbers
• Save any confirmation email you receive within 24 hours
• Note whether a refund was mentioned or confirmed

After cancellation

• Monitor your email for the official cancellation confirmation (usually within 24 hours)
• Verify that your final billing date matches what you expected
• Check your bank statement 5 days after your final billing date for the final charge
• Monitor for any unexpected charges over the next two billing cycles
• If a refund was promised, verify it appears in your account within 10 days
• Request account deletion separately if you want full data removal
• Store all cancellation documentation indefinitely in case disputes arise later

Contact information and addresses for 1Rebel cancellation

Use these contact details when you need to reach 1Rebel regarding your cancellation. Having direct contact information ensures you send your cancellation request to the correct department.

1Rebel customer support and billing contacts

For general enquiries and cancellation support, contact 1Rebel's customer service team via email at support@1rebel.com. Email remains the most reliable method for creating documented communication trails.

If you're submitting postal cancellation, address your letter to:

1Rebel Limited
Registered Office
Unit 102, Holborn Viaduct
London, EC1A 2FD
United Kingdom

Send all postal cancellation requests via Royal Mail's Special Delivery service with signature confirmation. This ensures proof of delivery and demonstrates your seriousness to the company.

For billing or payment disputes after cancellation, request the specific billing contact email from the support team. Never send payment disputes to the general support address, as they often get lost in high-volume customer service queues.

Final thoughts and next steps

Cancelling your 1Rebel membership doesn't have to be complicated or time-consuming. The process is straightforward once you understand your rights and follow the correct procedure for your specific situation. Stopee has helped thousands of consumers navigate fitness membership cancellations with clarity and confidence, avoiding unexpected charges and unnecessary frustration.

Whether you're cancelling due to changed circumstances, budget constraints, or shifting fitness preferences, you're exercising your consumer rights. Remember that the Consumer Rights Act 2015 protects you in the United Kingdom, and your cancellation request is legitimate and enforceable.

Start by identifying your membership type and ideal cancellation date, then use the appropriate method (app, website, or post) to submit your request at least 35 days before your next billing date. Screenshot all confirmations, monitor your bank statements, and contact Stopee if unexpected charges appear after cancellation. Your membership will end cleanly, and you can redirect your fitness energy and financial resources wherever serves you best moving forward.