Manage Third Space

How to cancel your third space membership and understand your consumer rights

About third space

Third Space is a premium fitness brand operating across London, offering luxury gym facilities alongside high-end wellness amenities that go far beyond traditional gym equipment. Since its launch in 2002, Third Space has become one of the UK's most prestigious health clubs, attracting members who value both cutting-edge fitness equipment and comprehensive spa and lifestyle services.

Each Third Space location features state-of-the-art training facilities, extensive free weights areas, modern cardiovascular equipment, functional training zones, and dedicated studios for diverse fitness disciplines. You'll also find swimming pools, spa facilities, treatment rooms, and premium changing areas stocked with complimentary toiletries and towels. The brand operates flagship clubs in Canary Wharf, Tower Bridge, Soho, Marylebone, Wimbledon, City, Islington, and Wood Wharf, each with its own distinctive character whilst maintaining Third Space's signature blend of fitness expertise and luxury.

Members gain access to over 300 fitness classes weekly, ranging from traditional yoga and Pilates to innovative signature programmes. On-site cafés and restaurants serve nutritionally balanced meals, transforming each location into a comprehensive lifestyle destination. Personal training services run by highly qualified trainers complete the offering, though this premium positioning reflects in the membership costs.

Why you might want to cancel

Cancelling a Third Space membership often stems from genuine life changes rather than dissatisfaction. You may be relocating away from London, experiencing financial pressure, struggling to visit regularly despite good intentions, or finding that the premium pricing no longer aligns with your circumstances. Stopee recognises that membership cancellation is a straightforward consumer choice, and you have clear legal rights to make that decision.

Some members cancel because they've achieved their fitness goals, started working from home in an area less convenient to a club, or simply want to reassess their health spending. Whatever your reason, understanding the exact steps and your contractual obligations ensures you cancel smoothly and avoid unexpected charges.

When cancellation becomes essential

If you're experiencing hardship, a change in employment, or significant life disruption, cancellation may become necessary rather than optional. The Consumer Rights Act 2015 protects you if Third Space fails to deliver promised services, such as if facilities close, classes are significantly reduced, or facilities remain inaccessible for extended periods. Stopee recommends documenting any service failures before you initiate cancellation, as these may strengthen your case for early termination without penalty.

Subscription plans and pricing at third space

Third Space operates a tiered membership structure designed to match different usage patterns, though all options sit firmly in the premium fitness segment. Understanding your specific membership tier is essential when you cancel, as different plans carry distinct contractual obligations and notice requirements.

Membership tiers and monthly costs

Third Space pricing reflects its luxury positioning and comprehensive facilities. Single-club memberships start at approximately £200 monthly for off-peak access and rise to around £250 monthly for peak (24-hour) access. Multi-club memberships, which grant you access across multiple Third Space locations throughout London, typically exceed £300 monthly. Corporate memberships negotiated through employers often come at preferential rates, though cancellation procedures may differ.

Initial commitment periods and what they mean

Most Third Space memberships require an initial 12-month commitment from your start date. This contractual obligation means you remain liable for monthly payments throughout this period, even if you stop visiting. After your initial term expires, your membership typically rolls onto a rolling monthly basis, allowing you to cancel with shorter notice.

If you attempt to cancel during your initial 12-month term, Third Space may retain the right to claim early termination fees or demand payment until your commitment period ends. However, Stopee advises that this right is subject to Third Space's obligation to mitigate losses, meaning they must make genuine efforts to re-sell your membership slot. If they successfully re-let your membership, your liability ceases immediately.

Your consumer rights and what protects you

As a UK consumer, you hold substantial legal protections when cancelling fitness memberships under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Legal grounds for guilt-free cancellation

You have an automatic 14-day cooling-off period from the date you join Third Space, allowing you to cancel without providing reason or incurring penalties. This applies regardless of your commitment term. After this period expires, you remain bound by your contract terms, though you can still cancel on notice once your initial commitment period concludes.

The Consumer Rights Act 2015 also protects you if Third Space fails to provide services to the standard promised. If facilities close unexpectedly, classes are substantially reduced, or services become unavailable for extended periods, you may have grounds to cancel your membership early without penalty. Stopee emphasises that you should retain evidence of any service failures, such as emails confirming closures or screenshots of cancelled class schedules.

Unfair contract terms and your protection

Under the Consumer Rights Act 2015, any contract term that puts you at a significant disadvantage is potentially unfair and unenforceable. If Third Space attempts to charge you fees beyond the remaining balance of your commitment period, or if they impose unreasonable early termination charges, these clauses may be challengeable. The Office of Fair Trading and Citizens Advice can advise if a term appears unfair, and Stopee recommends contacting them if Third Space resists your cancellation request.

How to cancel your third space membership

Third Space offers multiple cancellation routes, and selecting the correct method ensures your cancellation is processed quickly and recorded properly.

Cancellation through the third space app

The fastest route to cancel is via the Third Space app on your smartphone. Follow these steps:

1. Open the Third Space app and log in with your membership credentials
   • If you've forgotten your password, select "Forgot password" and reset it before proceeding
2. Navigate to your account settings, typically displayed as a profile icon or "My account"
3. Select "Membership" or "Subscription settings"
4. Locate the option "Cancel membership" or "End subscription"
5. Review the cancellation terms displayed on screen, noting your final payment date and any applicable notice period
   • Pro tip: Screenshot this confirmation screen before submitting
6. Confirm your cancellation by selecting the final confirmation button
7. Save or screenshot the digital confirmation receipt showing your cancellation date and reference number

Cancellation via the third space website

If you prefer to cancel online, the Third Space website provides a similar process:

1. Visit the Third Space website and log into your member account
2. Click on "My membership" or "Account settings" from the main menu
3. Select "Manage subscription" or "Membership options"
4. Choose "Cancel membership" from the dropdown menu
5. Read through the cancellation details, including your notice period and final charge date
   • Warning: Some websites show an estimated final payment date; confirm this matches your expectations
6. Enter any required cancellation reason (usually optional)
7. Click "Confirm cancellation" and wait for the confirmation page
8. Print or screenshot your cancellation confirmation with its reference number for your records

Cancellation by post

If you prefer a paper trail or lack digital access, you can cancel by sending a written letter to Third Space:

1. Write a formal letter on plain paper or your headed notepaper including:
   • Your full name and membership number
   • Your registered email address and phone number
   • A clear statement: "I hereby give notice to cancel my Third Space membership effective [date 30 days from today]"
   • Your preferred final payment date
   • A request for written confirmation of your cancellation
2. Print and sign the letter
3. Send it via Royal Mail Special Delivery (AM) to the Third Space cancellation address
   • Pro tip: Special Delivery provides proof of posting and delivery, protecting you if Third Space later claims they didn't receive your cancellation
4. Retain your Special Delivery receipt and tracking number
5. Allow 5-7 working days for Royal Mail delivery, then expect a written confirmation within 14 days
6. If you receive no response within 21 days, contact Stopee or Citizens Advice for escalation advice

In-person cancellation at your club

You can also cancel directly at your Third Space club's reception desk, though this is less ideal because you lack an immediate digital record:

1. Visit your regular Third Space club during opening hours
2. Ask to speak with a manager or membership adviser
3. Inform them you wish to cancel your membership and provide your membership number
4. Request they process your cancellation immediately and provide a printed confirmation receipt
   • Ask them to note your cancellation request date, intended cancellation date, and your name on the receipt
5. Take a photograph of the receipt with your phone as backup
6. Request written confirmation be sent to your registered email address within 48 hours

Refunds and what to expect after cancellation

Understanding your refund position prevents disappointment and ensures you claim any money owed.

How refunds are calculated

Third Space typically charges your membership fee on a monthly basis, usually on the same date each month. If you cancel mid-month, Third Space generally processes a refund for unused days at a pro-rata rate. For example, if you cancel on the 15th of a 30-day month, you'd receive a refund covering 15 unused days.

Pro tip: Cancellation submitted on the first of the month allows you to claim the maximum pro-rata refund. If you cancel on the 25th, your refund will be minimal.

During your initial 12-month commitment period, refunds are calculated differently. You may forfeit your refund entirely, or Third Space may apply early termination fees. However, once your 12-month term ends and your membership converts to a rolling monthly basis, you're entitled to a full pro-rata refund when you cancel.

Timeline for receiving your refund

After you submit a cancellation request, expect the following timeline:

• Days 1-2: Third Space acknowledges your cancellation via email
• Days 3-7: Your final payment is processed on your regular billing date
• Days 8-10: If applicable, Stopee confirms your pro-rata refund is initiated
• Days 10-15: Your refund appears in your bank account (depending on your bank's processing time)

Some refunds take longer if Third Space processes them in weekly batches. If you haven't received your refund within 20 days of cancellation, contact Third Space directly and request a refund status update with a reference number.

Refund disputes and next steps

If Third Space refuses a refund you believe you're entitled to, Stopee advises escalating the matter formally. Send a complaint email to their customer service team, referencing the Consumer Rights Act 2015, and request a substantive response within 10 working days. If they don't respond or refuse unreasonably, you can escalate to Citizens Advice Consumer Service or submit a complaint to your bank's dispute resolution team if payment was via card or bank transfer.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you're cutting back on spending, but awareness of common pitfalls protects you from avoidable complications.

Assuming you've cancelled when you haven't

The most dangerous mistake is believing you've cancelled without formal confirmation. Many members stop attending their gym, assume their membership has lapsed, and are shocked months later to discover they've been charged. Always obtain written confirmation, either digital or postal, before assuming your cancellation is complete. Stopee strongly recommends taking screenshots or saving confirmation emails.

Missing the 14-day cooling-off period

You have only 14 days from joining to cancel penalty-free. After this period, you're bound by your full membership contract. If you're uncertain about joining, cancel within this window rather than delaying and finding yourself locked into a 12-month term.

Cancelling via the wrong channel

Telling a staff member informally during a visit that you want to cancel doesn't constitute official cancellation. The staff member may forget to process it, or it may be recorded as a temporary freeze rather than a permanent cancellation. Always use the app, website, or postal method to create a documented record.

Ignoring your notice period

Third Space typically requires 30 days' notice after your initial commitment period ends. If you submit a cancellation and your next monthly charge is due in 5 days, that charge will still be processed unless you specifically request an earlier cancellation date and receive confirmation it's been granted.

Failing to check your final payment

After cancellation, your final monthly charge should reflect only the days you've used in that final month (unless you're still in your commitment period, in which case the full month is charged). Review your bank statement carefully and query any charges that exceed your pro-rata entitlement.

After you've cancelled your third space membership

Cancellation is complete once Third Space has confirmed it in writing, but several practical steps follow to protect yourself.

What happens to your account

After your cancellation takes effect, your access to Third Space facilities ceases automatically. Your membership card or app access stops working on your final cancellation date. Attempting to use your card after this date will trigger a rejection, so don't be alarmed if your card is declined during your final visit or shortly after.

Third Space may retain your account data for several months for their records, allowing you to contact them if you wish to rejoin. If you later decide to return, joining again counts as a new membership, and you'll be offered new member promotions or your previous rate depending on Third Space's current policies.

Stopping recurring payments

Pro tip: Even after you cancel, immediately remove Third Space's payment permission from your bank account or card. Log into your bank's app or website, navigate to "recurring payments" or "scheduled transactions," find Third Space, and delete it. This prevents accidental charges if there's a system error on either side.

Claiming any outstanding refunds

If you're still owed a pro-rata refund after 21 days, contact Third Space's customer service directly and escalate if necessary. Stopee recommends sending an email with your membership number, cancellation date, and requested refund amount. Keep copies of all correspondence for your records.

Stopee's cancellation checklist

Use this checklist to ensure your Third Space cancellation is processed correctly and you're protected throughout.

Third space cancellation address and contact details

If you choose to cancel by post, send your written cancellation request to the following address. Always use Royal Mail Special Delivery to ensure proof of delivery:

Third Space
Membership Cancellations
Third Space Health Clubs
London, United Kingdom

Note: Stopee recommends verifying the current cancellation address on the Third Space website or your membership documentation, as postal addresses occasionally change. Include your full name, membership number, and a clear cancellation request with your preferred final date.

If you encounter resistance from Third Space or disputes over refunds, escalate through Citizens Advice Consumer Service or contact your local Trading Standards office. Stopee has helped thousands of consumers cancel fitness memberships smoothly by following these steps and standing firm on their consumer rights. Your cancellation is a straightforward consumer choice, and you deserve clear communication and fair treatment throughout the process.