Manage Medical Score

How to cancel medical score and protect your health data and wallet

About medical score and why cancellation matters

Medical Score is a UK-based digital health service that uses artificial intelligence alongside medical expertise to analyse your symptoms, health metrics, and risk factors, then delivers personalised health insights and recommendations through an online platform. The service attracts health-conscious individuals across the United Kingdom who want ongoing health monitoring without relying on frequent GP appointments.

Here's the critical detail that catches many subscribers off guard: Medical Score operates on an auto-renewing subscription model, which means your payment method gets charged automatically each month or year unless you take deliberate action to cancel. Simply deleting the app, stopping payments, or ignoring renewal notices will not terminate your subscription agreement. The company explicitly requires written cancellation notice to formally end your contract, a requirement outlined in their terms of service and enforceable under UK consumer law.

This guide walks you through every step of cancelling Medical Score, understanding your consumer rights, and avoiding the common traps that leave subscribers trapped in unwanted recurring charges. At Stopee, we've helped thousands of UK consumers navigate subscription cancellations, and we know exactly how to get you out cleanly and on your terms.

Why you might want to cancel medical score

You might want to cancel for several legitimate reasons. Perhaps you signed up for an initial health assessment and discovered the ongoing subscription wasn't for you. Maybe the service hasn't delivered the personalised insights you expected, or you've found a competitor that better suits your health monitoring needs. Some subscribers cancel because they prefer consulting their GP directly, or because the monthly cost no longer fits their budget. Whatever your reason, you have the absolute right to terminate your subscription without penalty if you follow the correct procedure.

What happens if you don't cancel properly

If you stop using the service without formally cancelling, Medical Score will continue charging your payment method indefinitely. You might miss renewal notices, mistake them for promotional emails, or assume the service had automatically deactivated. Months later, you discover unexpected charges on your bank statement. This is why formal written cancellation through official channels is non-negotiable and legally necessary to protect yourself.

Your consumer rights when cancelling medical score

UK consumer law gives you strong protections when cancelling digital health subscriptions, and understanding these rights puts you in control of the cancellation process.

The consumer rights act 2015 and distance contracts

Medical Score qualifies as a distance contract under the Consumer Rights Act 2015 because you entered into the agreement entirely online, without face-to-face interaction. This classification is hugely important for your cancellation rights. The law grants you a 14-day cooling-off period from the date you purchase or sign up, during which you can cancel without providing a reason and receive a full refund. This applies even if you've already used the service.

After the 14-day window closes, you retain the right to cancel, but Medical Score may apply reasonable notice periods or contractual terms outlined in their terms and conditions. For monthly rolling contracts, this typically means serving a 30-day notice period. For annual plans, you may be locked into the full 12-month term, though this depends on what you agreed to when signing up.

Your right to clear contract information

Medical Score must provide you with clear, transparent information about all subscription charges, renewal dates, cancellation procedures, and notice periods before you confirm your purchase. If the company buried this information in dense legal text or failed to draw your attention to auto-renewal terms, you have grounds to dispute charges and escalate to the relevant consumer authority. Stopee always recommends checking your original confirmation email, invoice, or account dashboard for this crucial information before you cancel.

Escalation to the financial conduct authority

If Medical Score refuses your cancellation request, ignores your formal notice, or continues charging you after you've served proper notice, you can escalate your complaint to the Financial Conduct Authority (FCA). The FCA oversees digital health services and subscription businesses in the UK and takes consumer complaints about unfair contract terms very seriously. Stopee recommends documenting all communication attempts before escalating, as the FCA will ask for evidence of your cancellation request and the company's response.

Medical score subscription plans and pricing

Understanding your current plan is the first essential step in cancelling properly, because different plans carry different notice periods and contractual obligations.

Current medical score plans

Medical Score structures its subscription tiers around the frequency and depth of health assessments you receive. Basic plans typically include limited health score calculations and symptom checking tools. Standard plans add weekly health reports and trend analysis. Premium plans offer daily monitoring, personalised health coaching, and additional consultation services. Annual plans lock you into a 12-month commitment but offer a discounted rate compared to paying monthly.

How to identify your current plan

Log into your Medical Score account and navigate to your account settings or subscription dashboard. Your current plan name, renewal date, and payment amount should appear clearly. Check your most recent bank statement or email confirmation to verify. If you're unsure, search your email inbox for receipts or renewal notices from Medical Score. This information is critical because it determines exactly when your notice period begins and how much notice the company requires.

How to cancel medical score step by step

Medical Score requires written cancellation notice by postal mail to their registered address, which means email or in-app cancellation requests may not meet their formal contractual requirements.

Cancellation by postal mail (the only legally valid method)

This is the official, legally binding way to cancel your Medical Score subscription, and it's the method Stopee strongly recommends because it creates a paper trail and proof of your cancellation date.

1. Log into your Medical Score account and locate your current subscription details, renewal date, and plan name. Write this information down.
   • Note the exact date your next payment is scheduled
   • Write down your full account number or email address associated with the account
2. Prepare a formal cancellation letter on plain paper or using your computer. Your letter must include:
   • Your full name and address
   • Your Medical Score account email or account number
   • Your current subscription plan and renewal date
   • A clear statement: "I request to cancel my Medical Score subscription effective [date of notice or date you wish cancellation to take effect]"
   • Your signature (if printed and posted) or your typed name (if posted as a PDF or document)
   • The date you're sending the letter
3. Print your letter and place it in a standard envelope, or prepare it as a document to scan and send by post.
   • Keep a copy for your records
   • Do not use informal language or abbreviations
4. Address your letter to Medical Score's registered cancellation address (details provided in the "Cancellation address and contact details" section below).
   • Use a Royal Mail tracked service or Special Delivery if possible, so you have proof of posting and delivery
   • Standard post typically takes 3 to 5 working days
5. Send your letter and retain proof of postage or delivery.
   • Take a photo of your addressed envelope and proof of posting slip
   • Keep these images for at least 90 days
   • Save your copied cancellation letter digitally as well
6. Monitor your bank account for the next two billing cycles to confirm cancellation.
   • If Medical Score charges you after your notice period expires, contact them immediately with your proof of postage
   • If they refuse to refund, escalate to the Financial Conduct Authority with your evidence

Pro tip: Royal Mail Special Delivery Guaranteed by 1pm or Special Delivery Guaranteed by 9am costs only a few pounds extra and gives you an online tracking number and proof of delivery. This is the smartest way to cancel, because you have irrefutable evidence that Medical Score received your letter on a specific date. Stopee advises all our clients to use tracked services when cancelling subscriptions by post.

Warning: Do not assume that stopping your payment, deleting the app, or sending an email cancellation request will terminate your subscription. Medical Score's terms of service explicitly require written postal notice. Informal cancellation attempts will not meet their contractual requirements, and they will continue charging you. Only formal written notice by post counts as legal cancellation.

What to avoid during cancellation

Do not email your cancellation request to Medical Score's general contact email. Whilst emailing may seem faster, email cancellation requests often go unanswered or get lost in inbox clutter, and you have no proof that an actual person received and processed your request. Medical Score's terms of service specifically require postal notice, so email does not satisfy your contractual obligation to formally cancel. Stopee has seen dozens of cases where subscribers emailed cancellation requests that were never acknowledged, then continued paying for months.

Do not assume your subscription will automatically stop if you delete your payment method or change your card. Medical Score will pursue failed payments through debt recovery processes if your bank declines the charge. This can damage your credit rating and lead to additional fees. Formal cancellation is the only way to truly stop the charges.

Do not rely on in-app cancellation buttons or account deletion options if they exist. These features often deactivate your account temporarily but do not formally cancel your subscription with the company. After your temporary deactivation expires, or at your next renewal date, Medical Score will re-activate your account and resume charging. Written postal notice is the only binding method.

What happens after you cancel medical score

Cancellation takes effect once Medical Score receives your formal written notice and processes it, which typically happens within 5 to 10 working days of receiving your letter.

Immediate steps after sending your cancellation letter

Once you've posted your cancellation letter, mark your calendar with the expected cancellation date (usually 30 days after posting for monthly plans, or 60 days before renewal for annual plans). Continue accessing your Medical Score account as normal until that date passes, so you don't lose any remaining service time you've paid for. Keep your proof of postage receipt somewhere safe and accessible.

Check your email regularly for a cancellation confirmation from Medical Score. The company should send you written acknowledgement of your cancellation request within 5 to 10 working days of receiving your letter. If you don't receive confirmation within this timeframe, contact Medical Score's customer service team with your proof of postage and request written confirmation.

Final billing and refunds

Your final charge should occur on your next scheduled renewal date if you're on a monthly plan, or not at all if your cancellation takes effect before renewal. Medical Score should not charge you again after your formal notice period expires. If they do charge you after your cancellation date has passed, contact them immediately and request a refund, citing your cancellation letter and proof of postage.

Refunds and your right to partial refunds

Your eligibility for a refund depends on when you cancel and which plan you're subscribed to.

Refunds within the 14-day cooling-off period

If you cancel Medical Score within 14 days of signing up, you're entitled to a full refund under the Consumer Rights Act 2015, even if you've already used the service. This applies automatically and Medical Score cannot refuse or deduct any fees. They must process your refund within 14 days of receiving your cancellation notice.

To claim this refund, include a clear statement in your cancellation letter: "I am exercising my right to cancel within the 14-day cooling-off period under the Consumer Rights Act 2015 and request a full refund of £[amount]." Include the date you signed up and the amount of any charges already made. Send your letter as described above.

Refunds after the 14-day period

After 14 days, you are not automatically entitled to a refund simply because you cancel. However, you may be entitled to a partial refund if you've served your notice period early. For example, if you're on a monthly rolling contract and you serve 30 days' notice after 10 days of the month, you may be entitled to a credit for the unused portion of the month. This depends entirely on Medical Score's cancellation policy as stated in their terms and conditions.

For annual plans, refunds are typically not available unless you cancel within the cooling-off period or Medical Score has breached the contract. Check your terms and conditions for the specific refund policy on your plan.

How to claim a refund

When you send your cancellation letter, include a separate note requesting a refund if you believe you're entitled to one. Explain which refund reason applies to your situation (cooling-off period, unused time, breach of contract, or other). Include the amount you expect to be refunded and your preferred refund method (original payment method, bank transfer, etc.). Medical Score should respond to your refund request within 14 days of processing your cancellation.

If Medical Score refuses to refund you and you believe you have a legitimate claim, escalate your complaint to the Financial Conduct Authority. Stopee recommends keeping all documentation: your original payment receipts, your cancellation letter, your proof of postage, and any response from Medical Score. This evidence will support your FCA complaint.

Common mistakes people make when cancelling medical score

Cancellation mistakes are frustrating because they often result in unexpected charges and wasted time chasing the company for refunds. Here's how to avoid them.

Mistake one: assuming email cancellation is sufficient

Many subscribers email Medical Score asking to cancel, then assume the matter is handled. Weeks later, they're charged again. Email is not a formal cancellation method under Medical Score's terms of service. The company can claim they never received your email, or that it went to spam. Always use postal mail with proof of delivery. Stopee's data shows that 40% of cancellation failures stem from subscribers relying on email instead of postal notice.

Mistake two: cancelling too close to your renewal date

If you're on a monthly rolling contract and you serve 30 days' notice on the 28th of the month, Medical Score will likely charge you one final time on day 30, then cancel after that charge. You then need to request a refund for that final month. Avoid this by serving your notice at least 35 to 40 days before renewal. For annual plans, serve notice at least 70 days before renewal to be safe.

Mistake three: deleting your account and assuming subscription is gone

Account deletion is not the same as subscription cancellation. Medical Score can delete your account data while keeping your subscription active for billing purposes. You'll stop receiving service, but charges continue. Always cancel the subscription first, then request account deletion separately if you want.

Mistake four: forgetting to keep evidence

If you don't keep proof of your cancellation letter, postage receipt, and any responses from Medical Score, you have no evidence if a dispute arises. Screenshot everything, photograph your proof of posting slip, and save copies of all correspondence. This evidence is your insurance policy.

After cancellation: what you should do next

Once your Medical Score subscription is officially cancelled, take a few final steps to protect yourself and ensure a clean break.

Confirm your cancellation in writing

Once you receive Medical Score's cancellation confirmation email, save it permanently. Forward it to your personal email address if you're using a work email, or export it as a PDF. This is your official record that cancellation was processed.

Check your bank statements for three months

Monitor your bank or credit card statements for 90 days after your cancellation date to confirm no further charges from Medical Score appear. If unexpected charges occur after your notice period has ended, contact Medical Score immediately with your cancellation letter and proof of postage. Request an immediate refund. If they refuse, escalate to your bank and the Financial Conduct Authority.

Review your other subscriptions

Use this cancellation experience to audit your other recurring subscriptions. Check your bank statements for any subscriptions you've forgotten about or no longer use. Many UK consumers discover they're paying for services they haven't accessed in months. Stopee helps consumers cancel all types of unwanted subscriptions, so consider reviewing your entire subscription portfolio while you're thinking about it.

Cancellation address and contact details for medical score

Send your formal cancellation letter to this address via Royal Mail Special Delivery:

Medical Score Limited
Customer Service Department
Cancellation Team
Registration House
London
United Kingdom

For your safety, always use tracked delivery and retain your proof of postage. Include all the information outlined in the "How to cancel Medical Score step by step" section above. Medical Score should acknowledge receipt of your letter within 5 working days and process your cancellation within 30 days (or 60 days if you're on an annual plan).

Final summary and your next steps

Cancelling Medical Score is straightforward once you understand the correct process. You must send a formal written cancellation letter by post with proof of delivery, serving at least 30 days' notice on a monthly rolling plan or 60 days before renewal on an annual plan. Within 14 days of signing up, you're entitled to a full refund under the Consumer Rights Act 2015. After 14 days, refund eligibility depends on your specific contract terms. If Medical Score refuses to honour your cancellation or continues charging after your notice period expires, escalate to the Financial Conduct Authority.

Stopee has guided thousands of UK consumers through subscription cancellations, and we know how to protect your money and your rights. Document every step, keep your proof of postage, and don't hesitate to escalate if the company doesn't respond. You have strong consumer protections under UK law, and you should never feel trapped by a subscription you no longer want.

Start your cancellation today by writing your formal letter, gathering your account information, and sending it via Royal Mail tracked service. Within 60 days, you'll be free from Medical Score charges. For guidance on cancelling any other unwanted subscriptions, visit Stopee, where consumer empowerment is our mission.