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Cancel Physiocheck: The Right Way
How to cancel physiocheck and protect your workplace health rights
Understanding physiocheck and your cancellation rights
Physiocheck is a UK-based occupational health service that delivers workplace musculoskeletal assessments and physiotherapy screenings to employees through corporate wellness programmes. Whether you access Physiocheck through your employer or as a private client, your right to cancel is protected under UK consumer law, and Stopee is here to guide you through every step of the process.
The service operates primarily through business-to-business arrangements, meaning your employer typically holds the main contract whilst you receive assessments as part of your workplace benefits. However, understanding your specific arrangement is crucial, because your cancellation rights and procedures depend on whether you have a direct contract with Physiocheck or access the service through your employer's wellness package.
Most importantly, you have legal protection under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These regulations give you the right to cancel services within 14 days of entering into a contract, provided you follow the correct procedure. Stopee recognises that navigating these protections can feel overwhelming, which is why we've created this comprehensive guide to empower you with clarity and confidence.
Why employees and employers cancel physiocheck
People cancel Physiocheck for several legitimate reasons. Your workplace priorities may shift, meaning the wellness programme no longer aligns with your health or safety strategy. Budget constraints sometimes force organisations to consolidate their occupational health services. Individual employees occasionally find that the assessment recommendations don't suit their circumstances, or they may prefer alternative physiotherapy providers with different treatment approaches.
Some employers transition to in-house health and safety teams or other occupational health providers that offer more integrated services. Others discover that the assessment frequency doesn't match their employee turnover or workforce needs. Whatever your reason, you deserve a straightforward cancellation process without obstacles or hidden fees.
Key dates and contract terms to identify
Before you cancel, locate your original contract or service agreement documentation. Your renewal date, notice period requirements, and any minimum contract terms will be outlined in this paperwork. Most corporate arrangements operate on annual contracts with 30 to 90 days' notice required for non-renewal. For individual assessments booked privately, your cancellation window is typically 14 days from the booking date.
Write down your contract start date, renewal anniversary, and any notice deadlines you've identified. This information protects you from inadvertent automatic renewal charges and ensures your cancellation reaches Physiocheck before critical deadlines pass.
Your consumer rights under UK law
The UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 form the legal foundation for your cancellation rights, and Stopee always recommends understanding these protections before you act.
The 14-day cancellation right
You have the right to cancel most service contracts within 14 calendar days of conclusion, without giving any reason. This right applies to individual assessments and private arrangements with Physiocheck. The 14-day period begins the day after the contract is concluded, not the day of the assessment itself. If the 14th day falls on a weekend or bank holiday, your deadline extends to the next working day.
To use this right, you must notify Physiocheck of your intention to cancel. You can do this verbally, in writing, or online through their contact form. However, Stopee advises putting your cancellation in writing to create a clear record. Keep a copy of your cancellation message and note the date and time you sent it.
Additional protections for corporate arrangements
If your employer holds the contract with Physiocheck, your cancellation rights depend on your employment terms and your employer's policy. However, you still have protections under employment law and the Health and Safety at Work etc. Act 1974. Your employer cannot force you to participate in workplace health assessments against your will, though they may encourage participation as part of their duty of care.
Speak with your Human Resources or Occupational Health department if you wish to opt out of individual Physiocheck assessments. They can discuss your concerns and explore alternative arrangements or exemptions.
Refund entitlements and statutory protections
If you cancel within 14 days of a private assessment, Physiocheck must refund your payment in full without penalty. They cannot charge cancellation fees or deduct any costs from your refund during the statutory cooling-off period. After 14 days, your cancellation rights become more limited, though you may still have grounds to cancel if the service was not delivered as promised or fails to meet the standard of care reasonably expected.
Stopee recommends requesting your refund in writing and specifying your preferred refund method. Most companies process refunds to the original payment method within 14 to 30 days of receiving your cancellation notice.
Subscription plans and pricing explained
Physiocheck pricing varies significantly depending on whether you access the service through your employer or book privately, so understanding your specific arrangement helps you anticipate cancellation costs or refund outcomes.
Corporate wellness packages
Employers typically pay Physiocheck on a per-employee basis or a flat annual fee, depending on company size and the scope of assessments. A corporate package usually includes baseline musculoskeletal screenings for participating staff, follow-up sessions for employees identified as at-risk, and access to digital resources or exercise programmes. Annual contracts often require 30 to 90 days' notice for cancellation or non-renewal.
Individual and private arrangements
Private clients may book single assessments or purchase bundled packages at agreed rates. Pricing depends on assessment complexity, location, and any additional support services. A single initial assessment might cost between £50 and £150, whilst follow-up sessions or multi-session packages are typically discounted.
| Service type | Typical cost | Contract term | Notice required |
|---|---|---|---|
| Corporate programme (per employee) | £40-100 annually | Annual contract | 30-90 days |
| Individual initial assessment | £50-150 | Single session | 14 days (statutory) |
| Follow-up package (3-5 sessions) | £120-300 | Varies | As per agreement |
| Digital or remote assessment | £30-80 | Single session | 14 days (statutory) |
How to cancel physiocheck in practice
Your cancellation method depends on your arrangement with Physiocheck and whether you're cancelling within or beyond the 14-day statutory window.
Cancellation within 14 days (statutory right)
If you've just booked an assessment or entered into a new private contract with Physiocheck, act quickly to exercise your statutory cancellation right within 14 days. Stopee recommends using this method first, as it guarantees a full refund with no deductions.
- Gather your booking confirmation email or contract documentation to confirm the contract conclusion date.
- Count 14 calendar days from the day after the contract was concluded; mark your deadline date clearly.
- Visit the Physiocheck website and locate their contact form or cancellation email address.
- Complete the contact form or compose an email with the following information:
- Your full name and contact details
- Your booking or customer reference number (if applicable)
- The assessment date or service booked
- A clear statement: "I wish to cancel this contract and request a full refund under my statutory cancellation right within 14 days."
- Your preferred refund method (e.g., original card, bank transfer)
- Send your cancellation immediately and keep a copy for your records, including the date and time sent.
- If you receive an automated response, note the reference number provided.
Pro tip: Send your cancellation via email rather than completing an online form whenever possible, as email creates a timestamped record that protects you if Physiocheck later disputes when they received your notice.
Cancellation beyond 14 days (corporate or ongoing arrangements)
If you're cancelling a corporate contract or an ongoing arrangement beyond the 14-day window, you'll need to follow the terms specified in your original contract. Most employer-sponsored programmes require 30 to 90 days' notice.
- Locate your original contract or most recent service agreement with Physiocheck.
- Review the cancellation clause carefully to identify the notice period required (typically 30, 60, or 90 days).
- Calculate your cancellation effective date by counting the required notice days from today's date.
- Prepare a formal cancellation notice letter or email addressed to your Physiocheck account manager or the cancellations team:
- Include your company name and contract reference number
- State your desired cancellation effective date (respecting the notice period)
- Write: "We wish to cancel our contract for Physiocheck services effective [date], in accordance with clause [number] of our service agreement dated [original date]."
- Request written confirmation of the cancellation
- Send the cancellation notice via email and keep a copy with proof of delivery if possible.
- Follow up verbally by phone to confirm that Physiocheck's team has received and acknowledged your notice.
Warning: Missing your notice deadline may result in automatic renewal of your contract and additional charges. Set a phone alarm or calendar reminder at least two weeks before your required notice deadline to ensure you don't miss it.
Cancellation via postal address
Physiocheck accepts cancellation requests via post as an alternative to online methods. If you prefer written correspondence, prepare a formal letter containing the same information as outlined above, and send it to the registered address provided on the Physiocheck website. Request a signed acknowledgement of receipt or use a tracked postal service to confirm delivery. Stopee advises allowing extra time for postal delivery when using this method, as the 14-day statutory window or contract notice period is measured from when Physiocheck receives your letter, not when you post it.
Timeline and what to expect after cancellation
Understanding what happens after you send your cancellation request reduces anxiety and helps you track your progress toward a successful exit.
Immediate actions (days 1-3)
After sending your cancellation, Physiocheck typically acknowledges receipt within one to three working days. They may send an automated confirmation or a personalised response from their customer service team. If you don't receive acknowledgement within three days, send a follow-up email asking for confirmation that your cancellation was received.
Processing period (days 4-14)
Physiocheck processes your cancellation and prepares your refund during this window. They may contact you if they need clarification on your refund method or if you've missed providing essential information. Respond promptly to any questions to avoid delays.
Refund delivery (days 15-30)
Once processed, your refund is transferred to your original payment method. Credit card refunds typically appear within 5 to 10 working days; bank transfer refunds may take 7 to 14 working days. Pro tip: Check your bank or card statement to confirm the refund has arrived. If it hasn't appeared within 30 days of your cancellation, contact Physiocheck again with a copy of your cancellation notice.
Post-cancellation communication
After your cancellation is processed, Physiocheck may send you a survey or feedback email asking why you cancelled. This is optional; you're under no obligation to respond. Some customers choose to provide feedback to help the company improve, but Stopee emphasises that your feedback is entirely voluntary.
Common mistakes that delay or prevent cancellation
Cancelling health services can feel stressful, especially when you're unfamiliar with the process or uncertain about your rights. We've seen these mistakes cost consumers time and money, so we've outlined them here to help you avoid them.
Missing the 14-day deadline
Many people delay their cancellation thinking they have plenty of time, then realise the 14-day window has passed. This right is absolute and time-limited; once it expires, you lose your unconditional right to a full refund. Action: If you're certain you want to cancel, send your notice immediately rather than waiting.
Cancelling verbally without written confirmation
A phone call or in-person conversation about cancellation creates no paper trail. If a dispute arises later, you have no proof that you asked to cancel. Always follow up verbal cancellation requests with a written email or letter to Physiocheck, confirming the date and time of your verbal request and restating your intention to cancel.
Failing to include essential information
Incomplete cancellation requests-missing your customer reference, booking date, or refund details-cause processing delays. Physiocheck staff must contact you for clarification, adding days to your cancellation timeline. Review the cancellation instructions outlined in this guide and include every detail requested before you send.
Ignoring contract notice periods
Corporate contracts have specific notice requirements, typically 30 to 90 days. If you cancel without respecting this notice period, Physiocheck may charge you for the shortfall or refuse to process the cancellation until the notice period expires. Read your contract carefully and calculate your cancellation date correctly.
Not tracking your refund
After Physiocheck confirms your cancellation, take responsibility for monitoring your refund. Check your bank or card statement regularly. If your refund hasn't appeared within the timeframe specified by Physiocheck, follow up immediately rather than assuming it will eventually arrive.
Refund expectations and timeline
Understanding refund timelines helps you know what to expect and when to escalate if something goes wrong.
Statutory cooling-off refunds (within 14 days)
If you cancel within the 14-day statutory window, Physiocheck must refund your full payment without deductions or delays. However, they have up to 14 days from receiving your cancellation notice to process the refund. The refund itself may take a further 5 to 14 working days to appear in your account, depending on your bank.
Contract termination refunds (beyond 14 days)
If you cancel beyond 14 days on a corporate contract, you're typically not entitled to a refund for services already delivered or fees already charged. However, you may be entitled to a pro-rata refund for unused services if your contract terminates partway through a billing period. Stopee recommends asking Physiocheck explicitly whether a pro-rata adjustment applies in your situation.
Handling delayed or missing refunds
If your refund hasn't appeared after 30 days, contact Physiocheck immediately with a copy of your cancellation notice and ask for a status update. Request confirmation of the refund amount, the date it was processed, and the expected delivery date. If Physiocheck cannot provide this information, escalate your complaint to the Financial Conduct Authority (FCA) or, if relevant, to the service provider's payment processor.
Checklist for your physiocheck cancellation
Use this checklist to ensure you've completed every step and haven't missed any critical details.
| Step | Status | Notes |
|---|---|---|
| Identified your contract type (corporate or private) | ☐ | Record which applies to you |
| Located contract documentation and key dates | ☐ | Start date, renewal date, notice period |
| Calculated your cancellation deadline or notice date | ☐ | Mark on calendar; set phone reminder |
| Gathered your customer/reference number and booking details | ☐ | Have this ready before you contact Physiocheck |
| Composed cancellation notice with all required information | ☐ | Include name, reference, reason, refund method, effective date |
| Sent cancellation via email with proof of delivery | ☐ | Keep a copy; note date and time sent |
| Received acknowledgement from Physiocheck | ☐ | Follow up if no response within 3 days |
| Monitored refund in your bank or card account | ☐ | Check within 30 days of cancellation |
| Escalated to FCA or payment provider if refund delayed beyond 30 days | ☐ | Only if necessary; keep all documentation |
When to escalate your complaint
Most cancellations proceed smoothly, but occasionally Physiocheck may refuse to cancel, delay unreasonably, or deduct fees incorrectly. Knowing when and how to escalate protects your rights and encourages faster resolution.
Requesting internal escalation
If your initial cancellation request receives no response within 5 working days, or if Physiocheck disputes your cancellation right, ask to speak with a manager. Send a formal email marked "escalation requested" to the general enquiries address or management contact you can find on the Physiocheck website. State clearly that you submitted a cancellation notice on [date] and have not received acknowledgement or refund within the expected timeframe.
Filing a complaint with the FCA
If Physiocheck refuses to honour your statutory cancellation right or fails to refund within 30 days of your cancellation notice, you may file a formal complaint with the Financial Conduct Authority (FCA). The FCA regulates consumer credit and financial services; many occupational health providers fall within their remit, particularly if the service is funded through workplace insurance or corporate healthcare schemes.
Visit the FCA's complaints portal at www.fca.org.uk and submit your complaint with copies of all correspondence, your cancellation notice, and proof of the delayed or missing refund.
Trading standards intervention
Your local Trading Standards office investigates unfair contract terms and consumer protection violations. If Physiocheck refuses to cancel or charges excessive cancellation fees that appear unreasonable, contact Trading Standards in your area. They can advise whether the company's terms breach the Consumer Rights Act 2015 and may initiate action on your behalf.
Comparison: should you cancel or continue?
Before you complete your cancellation, take a moment to weigh whether cancellation truly serves your interests or whether an alternative might be better.
| Reason | Cancel now | Consider alternatives |
|---|---|---|
| Cost is too high | Compare other occupational health providers first | Negotiate a lower price with Physiocheck's account team |
| Within 14 days, changed your mind | Cancel immediately for full refund | Not applicable |
| Service quality is poor | Yes, if another provider is available | Provide feedback; request improved service |
| Workplace health priorities have shifted | Yes; communicate to Physiocheck why | Discuss whether a reduced package suits you better |
| Automatic renewal coming up; unsure if you want to continue | Cancel before renewal to avoid charges | Request trial pause to reconsider before renewal date |
What stopee can do for you
Cancelling any health or workplace service involves legal knowledge, procedural steps, and emotional energy. Stopee has helped thousands of consumers cancel service contracts by providing step-by-step guidance, protecting their statutory rights, and ensuring they receive full refunds when entitled.
Whether you're cancelling Physiocheck because your workplace priorities have changed, costs have become prohibitive, or you simply prefer an alternative provider, Stopee empowers you with clarity, confidence, and the knowledge to navigate the process without frustration. Our guides cover every major UK service provider, and our commitment is simple: your cancellation should be straightforward, your rights should be protected, and your refund should be honoured.
If you encounter resistance from Physiocheck or need help understanding your legal protections, return to Stopee.com for additional resources and support. We're here to ensure your cancellation is handled correctly from start to finish.
Contact details and final action steps
Use the contact information and address below to submit your cancellation to Physiocheck. If Physiocheck's website displays updated contact details, use those instead; service provider contact information changes occasionally.
Primary cancellation methods
Online contact form: Visit the Physiocheck website, locate the "Contact us" page, and complete the contact form with your cancellation request. Include all required information as outlined in this guide.
Email cancellation: Address your cancellation to the email address listed on the Physiocheck website or provided in your original service agreement. Send a clear, professional email with your customer reference, cancellation reason, and refund details.
Postal cancellation: If you prefer to cancel by post, send your written cancellation notice to Physiocheck's registered business address. Use tracked or recorded delivery to confirm receipt. Allow extra time for postal processing; your notice period or 14-day window begins when Physiocheck receives your letter, not when you post it.
Keep these records safely
After you submit your cancellation, preserve all correspondence. Save emails, keep copies of contact form confirmations, photograph postal receipts, and note the names of any staff members you speak with by phone. These records protect you if a dispute arises and help Stopee provide targeted guidance if you need escalation support.
Your consumer rights exist to protect you, and documenting your cancellation process ensures those rights remain enforceable. Stopee believes in transparency, clarity, and your right to exit service agreements when they no longer work for you. Complete your cancellation today with confidence.