Manage TuneCore

How to cancel your TuneCore subscription and keep your music live

Why independent artists cancel TuneCore

TuneCore has served millions of independent musicians since 2006, offering unlimited distribution to over 150 digital stores and streaming platforms worldwide. Yet circumstances change. You might consolidate your distribution across multiple services, face cash flow challenges, shift your music career direction, or simply find that the platform no longer matches your needs.

The good news: cancelling TuneCore is straightforward, and you have consumer protections under UK law. At Stopee, we help thousands of artists navigate subscription cancellations each month, and we know the specific pitfalls unique to music distribution services. This guide walks you through every step, from understanding your rights to protecting your music after you leave.

Common reasons to reconsider your subscription

Many artists cancel because they've switched to aggregators like DistroKid, CD Baby, or Tunesat, which offer similar or superior features. Others pause distribution temporarily during creative rests or whilst recording new material. Some find the annual renewal frustrating if they've released only one or two tracks. Financial pressure is real too, especially for emerging artists operating on tight margins.

Understanding your specific reason matters because it affects your cancellation timeline and whether you might be eligible for refunds. Stopee recommends documenting your reason before you contact support, as this clarity strengthens any refund request if you're within a cooling-off period.

What happens to your music after cancellation

This is the critical question every artist asks, and rightfully so. When you cancel your TuneCore subscription, your music does not disappear overnight from Spotify, Apple Music, or other platforms. Instead, TuneCore stops renewing your distribution licence at the end of your current billing cycle. Your tracks typically remain live for 30 to 90 days after cancellation, giving you a window to download your data and plan your next steps.

However, once that window closes, your tracks will gradually be removed from streaming platforms. If you've built an audience around those songs, this matters significantly. Plan your cancellation timing carefully, and consider whether you want to migrate your music to another distributor before you cancel.

Your consumer rights under UK law

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 protect you when cancelling subscription services in the United Kingdom. These laws give you the right to clear information about cancellation procedures, reasonable notice periods, and fair treatment if the service fails to deliver what was promised.

The 14-day cooling-off period

If you subscribed to TuneCore fewer than 14 days ago, you have an automatic right to cancel and receive a full refund, regardless of whether you've used the service. This cooling-off period applies to all distance contracts (including online subscriptions) under the Consumer Contracts Regulations 2013. Pro tip: TuneCore must inform you of this right at the point of purchase. If they didn't, your cooling-off window may be extended.

To exercise this right, contact TuneCore in writing and state clearly that you wish to cancel within the 14-day window. Stopee advises keeping a copy of your cancellation request and any response from TuneCore, as these documents protect you if a refund dispute arises.

Cancellation after the cooling-off period

Once 14 days have passed, your cancellation rights depend on TuneCore's terms of service and the timing of your annual renewal. Most music distribution platforms charge annually, which means you can typically cancel anytime but will lose the remainder of your subscription fee. Warning: Some platforms tie cancellation to renewal dates only, which can trap you into paying for unused months. Check your terms carefully.

Under the Consumer Rights Act 2015, TuneCore must provide you with transparent cancellation terms before you pay. If their cancellation policy is hidden, unclear, or deliberately obscured, you may have grounds to dispute charges and demand a refund. Stopee has helped artists successfully challenge unfair cancellation clauses by citing this principle.

What to do if TuneCore refuses to refund you

If TuneCore denies a refund you believe you're entitled to, escalate your complaint to the relevant consumer authority. In the UK, contact Citizens Advice Consumer Service or Ofcom (if TuneCore is regulated). You can also file a chargeback through your bank or payment provider if you paid by card, claiming the service was not delivered as promised.

TuneCore subscription plans and pricing

Understanding your current plan helps you calculate potential refunds and decide whether cancellation makes financial sense right now. TuneCore's pricing model has shifted over the years, so your actual charges may differ from current advertised rates.

Current and historical pricing

TuneCore operates on an annual renewal basis across all its distribution plans. Your subscription renews automatically each year unless you cancel before the renewal date. The table below shows typical pricing tiers, though promotional rates and special offers may apply to your account.

How to find your actual renewal date and cost

Log into your TuneCore account and navigate to your billing or subscription settings. You'll see your next renewal date, current plan name, and the exact amount TuneCore will charge. This is crucial information for calculating your refund eligibility. If you cancel before renewal, you'll lose access to any unused portion of your fee. If you cancel after renewal, you'll need to wait until the next renewal cycle to exit without paying double.

Pro tip: Screenshot this information before you cancel. If a dispute arises later, you'll have proof of what you were charged and when your renewal was scheduled.

How to cancel your TuneCore subscription

TuneCore offers multiple cancellation paths: through your online account dashboard or by contacting customer support directly. We'll walk you through both options step by step.

Cancelling through your online account

This is the fastest route and leaves a clear digital trail of your cancellation request. Follow these steps in order.

1. Log into your TuneCore account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
   • If you can't access your account, contact TuneCore support immediately-you may need account recovery assistance.
2. Navigate to your account settings or subscription management page.
   • This is typically found in a menu labelled "Account", "Settings", or "Billing".
   • Look for a section titled "Subscription", "Plans", or "Manage Subscription".
3. Locate the option to cancel your subscription.
   • You may see a button labelled "Cancel Subscription" or "Pause Distribution".
   • Pause is different from cancel-cancellation removes your music from stores, whilst pause temporarily halts distribution but keeps your music live.
   • Choose cancel only if you're ready to leave the platform entirely.
4. Select your cancellation reason from the dropdown menu.
   • TuneCore asks why you're leaving-this helps them improve their service.
   • Choose the reason that best matches your situation.
   • You may have the option to provide additional comments.
5. Review the cancellation summary.
   • Confirm your music release removal date and any outstanding fees or refunds.
   • Check whether you're cancelling mid-cycle or at renewal.
6. Click "Confirm Cancellation" or similar button.
   • Your subscription will be marked for cancellation.
   • You'll receive a confirmation email from TuneCore within minutes.
7. Save or screenshot your confirmation email and cancellation reference number.
   • This is your proof of cancellation and protects you if charges continue after you've cancelled.
   • Stopee recommends keeping this record for at least 12 months.

Cancelling via email or phone support

If you cannot access your account online or prefer written confirmation, you can cancel by contacting TuneCore support directly. This method works particularly well if you're requesting a refund or have billing disputes.

1. Gather your account information.
   • Write down your email address registered with TuneCore.
   • Note your username and any account reference numbers.
   • Have your most recent invoice or payment confirmation ready.
2. Send a cancellation email to TuneCore support.
   • Visit the TuneCore website and locate their contact page or support email address.
   • Use a clear subject line: "Request to cancel subscription - [Your Email]".
   • In the body, state: "I am writing to request immediate cancellation of my TuneCore subscription effective today. Please confirm cancellation and provide any applicable refund for unused service periods."
   • Include your account email and username so support can identify your account quickly.
3. Request written confirmation.
   • Ask TuneCore to reply with a cancellation confirmation and the date your music will be removed from platforms.
   • If you're requesting a refund, ask them to specify the refund amount and processing timeframe.
4. Follow up if you don't hear back within 5 business days.
   • Resend your cancellation email, referencing your original request date.
   • Consider contacting them via phone if email support is slow.
   • Keep copies of all correspondence.
5. Log into your account to verify cancellation status.
   • Once TuneCore confirms your cancellation, your account dashboard should reflect this change.
   • Your subscription status should show "Cancelled" or "Inactive".

Postal cancellation (if required)

Some music distributors require written notice by post for formal cancellation. Whilst TuneCore typically accepts online or email cancellations, check your original subscription terms to see whether postal notice is required. If it is, send a brief letter to TuneCore's registered address (available on their website) stating your name, email, account number, and cancellation request. Use recorded delivery or collect proof of postage.

What to expect after you cancel

Cancellation doesn't happen instantly, and your music remains accessible for a transition period. Understanding this timeline helps you avoid unexpected removal of your tracks from streaming platforms.

The post-cancellation timeline

On the day you cancel, TuneCore stops processing new releases from your account. Your existing music, however, remains live on Spotify, Apple Music, Amazon Music, and other platforms. This grace period typically lasts 30 to 90 days, depending on TuneCore's agreement with each store.

After this period expires, TuneCore's licences with platforms terminate, and your tracks gradually disappear from stores. Streaming platforms remove your music in batches, so complete removal might take an additional 2 to 4 weeks. During this window, you can still generate streaming revenue from plays on your tracks.

Pro tip: If you're migrating to another distributor, start the sign-up and upload process with your new platform immediately after cancelling TuneCore. Most distributors take 1 to 2 weeks to process new releases, so timing your migration carefully means your music never goes dark.

Downloading your music and data

After cancellation, TuneCore typically allows you to download your released tracks, metadata, and analytics for a limited time. Before your music disappears, export everything you need.

1. Log into your TuneCore account whilst it's still active or in the grace period.
   • This access may be restricted after cancellation, so act quickly.
2. Navigate to your "Releases" or "My Music" section.
   • Select each release and look for a "Download" or "Export" button.
3. Download all audio files, artwork, and metadata (song titles, credits, release dates).
   • Store these files securely on your computer and a backup drive.
4. Export your analytics and earnings reports if available.
   • These show which platforms paid you and how much revenue you earned.
   • This data is valuable for comparing distributors or claiming tax deductions.
5. Note your International Standard Recording Code (ISRC) codes.
   • ISRCs identify your recordings uniquely and are required when uploading to new platforms.
   • TuneCore provides these-save them in a spreadsheet alongside track names.

Refunds and billing after cancellation

Whether you receive a refund depends on when you cancel relative to your renewal date and the terms of your subscription. Stopee helps artists understand their refund rights, and we want you to know exactly where you stand.

When you're eligible for a refund

You qualify for a refund in these situations: cancellation within 14 days of purchase (cooling-off period), cancellation due to service failure or misrepresentation, or cancellation mid-cycle if TuneCore's terms permit prorated refunds.

If your annual subscription renews on 15 January 2024 and you cancel on 20 February 2024, you've used approximately 36 days of your 365-day subscription. Most platforms do not refund the unused 329 days unless they have a specific refund policy or you're within the cooling-off window. However, if TuneCore's cancellation policy states they offer prorated refunds, you may be entitled to reclaim the unused portion.

Warning: Some artists have reported that TuneCore does not offer refunds for mid-cycle cancellations. Check your subscription terms before cancelling if a refund is important to you. If TuneCore's terms contradict what you were told at purchase, you have grounds to dispute this with your bank.

How to request a refund

If you believe you're entitled to a refund, request it explicitly when you cancel. Include your reasoning in your cancellation email: "I am cancelling within 14 days of purchase" or "I am requesting a prorated refund for the unused portion of my subscription."

TuneCore will review your request and respond within 7 to 10 business days. If they approve your refund, they'll process it to your original payment method within 5 to 10 working days. Pro tip: Check your bank or card statement to confirm the refund has posted.

If TuneCore denies your refund claim and you believe the denial is unfair, file a chargeback through your bank stating the reason: "Unauthorised charge", "Service not delivered", or "Cancellation not processed". Your bank will investigate and may reverse the charge if evidence supports you.

Disputing unexpected charges after cancellation

If TuneCore charges your card after you've cancelled, report this to your bank immediately. Provide your cancellation confirmation email as proof that you requested cancellation. Banks typically reverse charges within 5 to 10 business days if you provide clear documentation. Stopee recommends monitoring your bank statements for 2 to 3 months after cancellation to catch any erroneous charges early.

Common cancellation mistakes and how to avoid them

We know how frustrating it is when a cancellation goes wrong. Artists often encounter preventable problems: they cancel but forget to migrate their music, charges continue after cancellation, or they lose their music data during the transition.

Mistake 1: cancelling without a backup plan

If you cancel TuneCore without signing up with another distributor first, your music will disappear from streaming platforms within 90 days. Listeners searching for your tracks won't find them, your streaming revenue stops, and you lose momentum you've built. Before you cancel, research alternative platforms like DistroKid, CD Baby, Tunesat, or Amuse. Upload your music to your chosen new platform whilst TuneCore is still active, ensuring a seamless handover.

Mistake 2: missing the renewal date

If you cancel after your annual renewal has already charged, you'll lose that entire year's fee with no refund (unless you're within 14 days). Check your renewal date before cancelling. If your renewal is in 2 weeks, consider waiting to cancel until after renewal, then immediately cancelling again for the next cycle. This prevents double-charging.

Mistake 3: forgetting to save your confirmation

Without a cancellation confirmation email or screenshot, you have no proof you cancelled. If TuneCore charges you again, you cannot dispute it easily. Always screenshot your cancellation confirmation and save the reference number.

Mistake 4: not downloading your music and data

Once your music is removed from TuneCore's servers, you cannot retrieve it easily. Download all your tracks, artwork, metadata, and analytics before your grace period ends. Store these files on an external hard drive as backup.

Mistake 5: pausing instead of cancelling

The pause feature temporarily halts distribution but keeps charges active. Your music remains live on streaming platforms but does not generate new revenue. If you want to cancel permanently, select the cancel option, not pause.

Common questions about TuneCore cancellation

Can i cancel mid-year without losing my subscription fee?

Most cancellations mid-cycle result in lost fees-TuneCore does not typically offer prorated refunds. However, if you cancel within 14 days of purchase, you have a statutory right to a full refund. After that, refunds depend on whether service failures or misrepresentation occurred. Check your cancellation terms or contact support to ask whether exceptions apply to your specific situation.

What happens to my earnings after i cancel?

Your earnings from streams that occurred before cancellation belong to you. TuneCore will continue paying royalties for past plays for several months after cancellation, as streaming platforms report and pay in arrears. However, once your music is removed from platforms (typically 30 to 90 days after cancellation), no new streams generate revenue. Log into your account periodically to collect any outstanding payments before your access expires.

Can i reactivate my subscription if i change my mind?

Yes, most artists can reactivate their subscriptions and restore their music to platforms. However, once your music has been completely removed by TuneCore, reactivating does not automatically restore it-you'll need to re-upload. Additionally, reactivation may be subject to new pricing or terms. Contact TuneCore support to discuss reactivation options if you cancel but want to return later.

Will cancelling affect my artist account on streaming platforms?

Your artist profile on Spotify, Apple Music, and other platforms remains active after TuneCore cancellation, but your music will no longer be discoverable once it's removed. If you upload the same music through a different distributor, your artist profile and followers typically remain linked. However, streams and revenue history do not transfer-each distributor tracks these separately. Plan your migration carefully to maintain your artist identity across platforms.

Checklists and comparison tables

Your cancellation checklist

Before you cancel, confirm you've completed each of these steps to avoid post-cancellation regrets.

• Gather your account login details and have them ready.
• Check your current subscription plan and next renewal date in your account settings.
• Download all your released tracks, artwork, and metadata to your computer.
• Export your earnings reports and analytics for your records.
• Note your ISRC codes and save them in a spreadsheet.
• Research and sign up with an alternative music distributor (DistroKid, CD Baby, Tunesat, or Amuse).
• Upload your music to your new distributor and verify it appears on platforms.
• Only then cancel your TuneCore subscription through your account or email support.
• Save your cancellation confirmation email and reference number.
• Monitor your bank or card statement for 2 months to confirm no further charges occur.
• Verify that your music was successfully removed from TuneCore after the grace period expires.

TuneCore vs alternative music distributors

If you're cancelling TuneCore to switch to another platform, this comparison table highlights key features to help you choose.

What to do if TuneCore refuses to cancel

Occasionally, artists encounter resistance when cancelling-support might delay responses, claim technical issues prevent cancellation, or refuse refund requests. This is frustrating, but you have clear escalation paths.

Steps to take if support is unresponsive

1. Send a follow-up email within 5 business days, referencing your original cancellation request and the date you sent it.
2. Use formal language: "I am writing to follow up on my cancellation request dated [date]. Please confirm the status of my cancellation and provide written confirmation of the effective date."
3. If TuneCore still doesn't respond within 5 more days, file a complaint with Citizens Advice Consumer Service.
4. Provide Citizens Advice with copies of all your emails, cancellation confirmation screenshots, and payment records.
5. If charges continue after your cancellation request, file a chargeback through your bank, citing "Unauthorised charge" or "Cancellation not processed".

Escalating to consumer authorities

Under the Consumer Rights Act 2015, TuneCore is required to respond to your cancellation request promptly and fairly. If they breach this obligation, you can escalate your complaint to Citizens Advice Consumer Service or Ofcom. These authorities can pressure TuneCore to process your cancellation and issue refunds if applicable.

Stopee recommends filing a formal complaint if TuneCore ignores your cancellation request for more than 10 business days. Document every interaction, keep all emails, and provide evidence of your cancellation attempts to the relevant authority.

Key takeaway and next steps

Cancelling TuneCore is manageable when you follow a clear process and understand your rights. Start by checking your renewal date and plan details, download your music and data, set up a new distributor, then submit your cancellation through your account dashboard or email. Keep your confirmation, monitor for unexpected charges, and escalate to consumer authorities if TuneCore refuses to comply with your request.

Your music career should never be held hostage by a subscription service you no longer need. At Stopee, we've helped thousands of consumers cancel problematic subscriptions-from music distribution platforms to streaming services, software licenses, and gym memberships. We understand the frustration of automatic renewals and hidden cancellation policies, and we're here to guide you through the process with clarity and empathy.

If you need additional support cancelling TuneCore or any other subscription, visit Stopee.com today. Our team of consumer advocates stands ready to help you reclaim control of your subscriptions and protect your rights under UK consumer law.

TuneCore customer support contact details

If you need to contact TuneCore directly for cancellation support, visit their official website and navigate to the "Contact Us" or "Support" page. Most cancellations process through your online account, but if you require additional assistance, email support or use their help centre. Always use official TuneCore channels to avoid scams or fraudulent support sites.