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Cancel Eye to Eye Media: The Right Way
How to cancel eye to eye media and understand your rights after liquidation
Why eye to eye media's closure changes everything for you
Eye to Eye Media, a UK-based video production company, ceased trading and entered liquidation at the end of August 2025. This is a significant development that affects anyone with an active contract, outstanding payments, or pending refunds with the business. You need to understand what this means for your cancellation rights and how to recover any money you're owed.
If you're locked into a retainer agreement, annual contract, or have paid upfront for services not yet delivered, the company's liquidation dramatically changes your options. You can't simply cancel with a 30 or 90-day notice period any longer, because the business no longer operates. Instead, you'll be dealing with the official liquidator, whose job is to distribute remaining company assets fairly to creditors and customers owed refunds.
At Stopee, we help people navigate exactly these situations every day. Our guides have assisted thousands of consumers in understanding their rights when service providers close unexpectedly, and we've compiled this guide specifically to help you recover what you're owed from Eye to Eye Media.
What liquidation means for your contract
Liquidation is a formal legal process where a company's assets are sold off and the proceeds are distributed to creditors in order of priority. As a customer, you may have a claim as an unsecured creditor, particularly if you've paid for services not yet received or for a contract period that won't be fulfilled.
The key fact: you cannot cancel a contract with a liquidated company in the traditional sense. The contract is effectively frozen. However, you do have clear legal rights under UK insolvency law and the Consumer Rights Act 2015, and Stopee's guidance will help you exercise them properly.
Your position as a consumer or business customer
If you're a small business or sole trader, the Consumer Rights Act 2015 still protects you in many situations, especially if the contract involves services rather than goods. If Eye to Eye Media hasn't delivered videos you paid for, or has stopped providing services mid-contract, you have grounds to claim a refund through the insolvency process.
The liquidator's role is to treat all creditors fairly. Customers owed refunds are treated differently from suppliers owed invoices, so your position matters. Understanding this hierarchy helps you know what outcome to expect.
Understanding your rights under the consumer rights act 2015
UK consumer law protects you even after a company enters liquidation, provided you act quickly and know the correct procedure to follow.
Your protection under the consumer rights act 2015
The Consumer Rights Act 2015 requires that any contract terms be fair, transparent, and clearly communicated before you commit financially. This applies to Eye to Eye Media's video production agreements, whether they were monthly retainers or annual contracts. If the company failed to provide clear terms, hidden fees, or charged you after ceasing service, these violations strengthen your refund claim.
More importantly, you have the right to cancel certain consumer contracts under the Consumer Contracts Regulations 2013 if the service hasn't been fully delivered. In Eye to Eye Media's case, liquidation triggered a force majeure event, meaning the company cannot perform its contractual obligations. This gives you legal grounds to claim a refund for services not provided.
How insolvency law protects you
The Insolvency Act 1986 governs how liquidators handle customer claims. You're entitled to lodge a proof of debt with the liquidator, claiming any amounts owed to you. If Eye to Eye Media received payment but failed to deliver videos or other materials, you have a documented financial claim that ranks above ordinary business debts.
Stopee recommends acting within the statutory timeframe set by the liquidator, typically 8-12 weeks from the company's insolvency filing. Missing this deadline could mean losing your claim entirely.
How to contact the liquidator and claim your refund
The liquidator is your single point of contact for all refund claims and cancellation requests related to Eye to Eye Media.
Locating the liquidator's details
- Visit the Insolvency Service website (www.gov.uk/government/organisations/insolvency-service) and search for Eye to Eye Media's insolvency record.
- Alternatively, search the Companies House register (beta.companieshouse.gov.uk) for Eye to Eye Media's filing history; the liquidator's appointment notice will be listed there with their contact details.
- Check your last invoice or contract with Eye to Eye Media; it may contain liquidator contact information if the company issued a notification before ceasing operations.
- Contact Companies House directly on 0303 1234 500 if you cannot locate the liquidator's details independently.
Filing your proof of debt
- Gather all evidence: your contract, proof of payment (bank statements, invoices), email confirmations, and a detailed account of services not delivered or refunds owed.
- Write a formal letter to the liquidator titled "Proof of Debt" that includes:
- Your full name and contact details
- The amount you're claiming and the currency (GBP)
- The date you made payment and the date the contract ended or should have ended
- A clear explanation of services not provided or refunds due
- Copies of supporting documents attached (never originals)
- Send your proof of debt to the liquidator's address listed on the insolvency filing, using recorded delivery (Royal Mail Special Delivery recommended) so you have proof of posting.
- Keep a copy of everything you send for your records.
- Expect the liquidator to acknowledge receipt within 5-7 working days; follow up if you don't receive confirmation.
What happens after you file your claim
The liquidator will review your proof of debt alongside all other claims. You'll be contacted once the claim is assessed, typically within 8-12 weeks. Pro tip: the liquidator may ask for additional evidence; respond quickly to avoid delays in processing your refund.
If your claim is disputed or rejected, you have the right to appeal to the court, though this should be a last resort given the expense involved. Stopee recommends having clear, documented evidence of your original payment and the undelivered services before filing.
Common pricing and payment patterns you should know about
Understanding what you paid for helps you calculate your refund claim accurately and anticipates what the liquidator will examine.
Typical eye to eye media contract structures
| Contract type | Typical monthly cost | Minimum term | Refund likelihood |
|---|---|---|---|
| Single project video | £500-£2,500 (one-time) | Project completion | High if not delivered |
| Monthly retainer (basic) | £800-£1,500 | 3-6 months | High for unused months |
| Monthly retainer (premium) | £2,000-£5,000 | 6-12 months | High for unused months |
| Annual contract (discounted) | Paid upfront: £10,000-£50,000 | 12 months | High if not fully delivered |
| Bespoke production deal | Variable (£5,000-£20,000+) | As agreed | Depends on delivery status |
How to calculate your refund claim
If you paid for a monthly retainer and Eye to Eye Media ceased trading midway through your contract period, you're entitled to a refund for the remaining months not yet delivered. For example, if you paid £2,000 monthly for a 12-month contract but the company liquidated after 6 months, you can claim £12,000 for the remaining six months.
For annual upfront payments, the calculation is straightforward: refund equals (remaining contract months ÷ 12) × amount paid. Warning: the liquidator may argue that partial services were delivered; document exactly what you received versus what was promised to support your claim.
Stopee's calculator tool at stopee.com helps you work out your expected refund within seconds, and you can use this figure when submitting your proof of debt to the liquidator.
What to do immediately after eye to eye media's closure
Acting quickly after learning about the liquidation maximizes your chances of recovering your money.
Within the first week
- Stop any recurring payments immediately by contacting your bank or payment provider (Stripe, PayPal, direct debit, etc.). Request that they halt all charges from Eye to Eye Media effective immediately.
- Ask your bank to freeze any failed or pending payments to the company if they continue to appear in processing.
- Document the liquidation date (end of August 2025) by taking screenshots of any official insolvency notices or communications from the company.
Within 2-3 weeks
- Compile all your contract documents, payment receipts, and correspondence with Eye to Eye Media into one folder (digital or physical).
- Create a spreadsheet listing each payment made, the date, the amount (GBP), and what services were supposed to be delivered in exchange.
- Calculate your total claim by adding up all unpaid invoices, prepayments for undelivered services, and refunds owed.
Within 4-6 weeks
- Locate the liquidator's contact details using the steps outlined above.
- Draft and send your proof of debt letter as detailed in the earlier section.
- Send copies to the liquidator via recorded mail, keeping your postal receipt as proof.
Common mistakes to avoid when claiming your refund
Making a formal claim against a liquidated company is unfamiliar territory, and small errors can delay or jeopardize your refund.
Mistake 1: missing the filing deadline
The liquidator sets a statutory deadline for proof of debt submissions, typically 8-12 weeks from the insolvency filing date. Missing this deadline means your claim is rejected automatically and you have no recourse. Stopee strongly recommends filing within 6 weeks to leave a safety margin.
Mistake 2: submitting incomplete evidence
The liquidator cannot award a refund based on your word alone. You must provide copies of your contract, payment proof (bank statements, receipts), emails from Eye to Eye Media confirming the services or dates, and a clear breakdown of what was not delivered. Fuzzy evidence leads to rejected or reduced claims.
Mistake 3: continuing to attempt payment
Some customers unknowingly keep paying a liquidated company, or assume their bank will automatically stop payments. Contact your bank immediately and request they block all future transactions to Eye to Eye Media. Any payments made after the liquidation date are extremely difficult to recover.
Mistake 4: negotiating directly with the company
Do not contact Eye to Eye Media's old team members, social media accounts, or email addresses. The liquidator has exclusive authority to handle all financial matters. Communication with staff members is pointless and may compromise your legal claim.
Mistake 5: not keeping copies of your submission
Always send your proof of debt via recorded delivery and keep a duplicate of everything you submit. The liquidator's office may claim they never received your claim if you can't prove you sent it. Recorded mail provides the documentary evidence you need.
A practical timeline for your refund recovery
Understanding the typical insolvency timeline helps you manage expectations and plan your cash flow accordingly.
| Timeline | What happens | Your action |
|---|---|---|
| Week 1-2 | Liquidation announced; liquidator appointed | Stop recurring payments; gather documents |
| Week 3-6 | Liquidator publishes deadline for claims | File proof of debt immediately |
| Week 8-12 | Liquidator reviews and assesses all claims | Respond if asked for additional evidence |
| Week 13-20 | Approved claims are prioritized for payment | Wait for refund; contact liquidator if delayed |
| Month 5-12 | First dividend payment issued to creditors | Refund deposited to your nominated bank account |
Why refunds take this long
Liquidators must sell the company's assets (equipment, footage libraries, client lists), pay statutory fees, and review hundreds of claims. This process cannot be rushed. However, you should receive your refund within 6-12 months in most cases, provided your claim is clear and well-documented.
How stopee helps you through the cancellation and recovery process
Navigating a company liquidation alone is stressful and error-prone. Stopee exists to guide you through exactly this scenario.
What stopee offers you
Stopee at stopee.com provides step-by-step guides tailored to UK consumer law, a refund calculator that shows you exactly what to claim, templates for writing your proof of debt letter, and an escalation service if the liquidator refuses your claim or goes silent.
Our team has helped thousands of consumers recover money from liquidated companies, failed subscriptions, and unethical cancellation practices. We know the insolvency process inside out, and we've flagged every dark pattern and delay tactic you might encounter.
Your next step with stopee
Visit stopee.com and use our Eye to Eye Media-specific guide to download a proof of debt template, calculate your exact refund claim in GBP, and find the correct liquidator contact details. Stopee's checklist ensures you don't miss anything before submitting your claim.
Final checklist before submitting your claim
Use this checklist to confirm you're ready to file your proof of debt with the liquidator.
- You have located the liquidator's name, address, and contact details from Companies House or the Insolvency Service.
- You have gathered and copied all your contracts, payment receipts, and emails with Eye to Eye Media.
- You have calculated your total claim amount in GBP and written down each transaction date and amount.
- You have drafted a clear proof of debt letter explaining what services were not delivered and why you're owed a refund.
- You have prepared copies of all supporting documents to send with your letter (never send originals).
- You have arranged to send your claim via recorded delivery and obtained a postal receipt.
- You have stopped all recurring payments to Eye to Eye Media and requested your bank freeze any pending transactions.
- You have kept a digital copy of your proof of debt letter and submission evidence for your records.
- You understand the timeline: refund processing typically takes 6-12 months after your claim is approved.
- You have bookmarked Stopee (stopee.com) as your reference guide if you need to escalate or appeal a claim rejection.
Key takeaways and what comes next
Eye to Eye Media's liquidation is a setback, but it's not the end of your financial story. You have clear legal rights under UK insolvency law and the Consumer Rights Act 2015. Filing a proof of debt with the liquidator is your path to recovering any refund owed to you.
The liquidator will treat your claim fairly if you submit clear, documented evidence within the statutory deadline. Most customers receive at least a partial refund for undelivered services, and many recover their full prepayment.
Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and navigate complex customer service disputes like this one. Our guides, calculators, and templates are designed specifically to remove the guesswork and anxiety from the refund process. Visit stopee.com today, use our Eye to Eye Media resources, and start your claim recovery immediately.
Liquidator contact information (key details to locate)
To find the official liquidator for Eye to Eye Media, search:
- Companies House register: beta.companieshouse.gov.uk (search by company name)
- Insolvency Service: www.gov.uk/government/organisations/insolvency-service
- The Gazette (official public record): www.thegazette.co.uk (search liquidation notices)
Once you locate the liquidator's details, follow the proof of debt filing steps outlined above. Stopee's team is ready to help you refine your claim and escalate if needed-visit stopee.com for live support and additional resources.