Manage Caravan Club

How to cancel your caravan and motorhome club membership in the UK

Understanding your caravan and motorhome club membership

The Caravan and Motorhome Club has served touring enthusiasts since 1907, building a reputation as the UK's most established organisation for caravan, motorhome and trailer tent members. With over one million members accessing 200+ Club Sites and 2,500 certificated locations nationwide, the Club remains a significant presence in the leisure vehicle community. If you're here, your circumstances have likely changed, and you're ready to move forward.

Before you cancel, it's worth understanding what you're signed up for. The Club operates on an annual membership cycle, and your notice period affects both the timing of your cancellation and any potential refund. At Stopee, we've guided thousands of UK consumers through membership cancellations, and we know that clarity comes first.

What membership covers

Your Caravan and Motorhome Club membership typically includes access to Club Sites and certificated locations, a monthly magazine, technical advice lines, and discounts at participating retailers. Some memberships bundled optional products like Mayday breakdown cover or Red Pennant travel insurance, which operate as separate contracts. This is critical because cancelling your Club membership does not automatically cancel these add-ons they require separate termination.

Your membership type and annual cost

Most importantly, check your membership agreement or latest invoice to confirm which tier you hold and what optional products are attached. This information directly affects your cancellation options and any refund entitlement.

Should you cancel your caravan and motorhome club membership?

Before you proceed with cancellation, it's worth pausing to consider whether your reasons align with a full exit or whether an alternative solution exists.

Reasons to cancel

You may cancel if you've sold your caravan or motorhome and no longer need site access. Equally, if you've transitioned to static caravans or holiday parks outside the Club network, the membership becomes redundant. Some members cancel after finding alternative camping networks that better suit their budget or travel style. Others simply find they're no longer using the Club's services despite holding membership, making the annual fee unnecessary.

At Stopee, we've also seen members cancel after poor customer service experiences, site condition complaints, or disputes over fees or charges. If your reason falls into this category, escalating your complaint to the Club before cancellation may resolve the underlying issue.

Reasons to pause before cancelling

If you're away from caravanning temporarily but plan to return within one to two years, consider deferring cancellation rather than terminating membership outright. Some organisations offer membership pauses or reduced rates for dormant members. Equally, if you hold optional products like breakdown cover, cancelling the membership won't remove the underlying risk to your vehicle. You'll need those services separately unless you've found alternative cover elsewhere.

If your complaint relates to pricing, poor site management, or service quality, Stopee recommends submitting a formal complaint to the Club's member services team before cancelling. The organisation may offer solutions such as a partial refund, account credit, or concessions that address your concerns without requiring termination.

How to cancel your membership step by step

The Caravan and Motorhome Club accepts cancellation requests through two primary methods: online via your member account or by post. Stopee has outlined both pathways below so you can choose the approach that suits you.

Cancellation via online account

The fastest route to cancellation is through your membership account on the Club's website. This method provides immediate confirmation and avoids postal delays.

1. Visit the Caravan and Motorhome Club website and log into your member account
   • Use your membership number and password to access the member portal
   • If you've forgotten your login details, select the 'Forgotten password' link and follow the reset process
2. Navigate to the account settings or membership management section
   • Look for tabs labelled 'My membership', 'Account settings' or 'Manage membership'
   • The exact wording may vary depending on the Club's current website layout
3. Select the option to review or manage your membership
   • You should see details of your current tier, renewal date and any active add-ons
   • Review this information carefully before proceeding
4. Locate and click the 'Cancel membership' or 'Request cancellation' button
   • The Club may ask you to confirm your identity by entering your membership number or date of birth
   • Do not skip this verification step
5. Complete the cancellation form
   • The Club will likely ask your reason for leaving (to help improve their service)
   • This is optional, but providing feedback can strengthen your case if you later dispute charges
   • Confirm any notice period requirements the Club may impose
6. Submit your cancellation request and save or download your confirmation
   • Take a screenshot of the confirmation page as proof of your request
   • Check your email for a confirmation message within 24 hours

Pro tip: Online cancellation is instantaneous and generates an immediate audit trail. Stopee recommends this method if you have a stable internet connection and can complete the form in one sitting.

Cancellation by postal mail

If you prefer a traditional approach or lack online account access, you can cancel by post. This method requires more time but creates a physical record of your request.

1. Locate the Club's cancellation address
   • Check your latest membership invoice or renewal notice for the postal address
   • You can also contact the Club's member services team by phone or email to confirm the correct address
2. Draft a clear cancellation letter
   • Include your full name, membership number and current address
   • State explicitly: "I request immediate cancellation of my membership effective [date]"
   • If you want to cancel before your renewal date, specify this clearly to avoid unwanted renewal charges
   • You may optionally state your reason for leaving, but this is not mandatory
3. Include a copy of your membership card or latest invoice as proof of membership
   • Do not send original documents if you can help it, only photocopies
4. Send your letter via Royal Mail Special Delivery or another tracked service
   • Tracked mail provides proof of delivery, which protects you if the Club claims they never received your request
   • Standard Royal Mail First Class is acceptable but carries higher dispute risk
5. Keep your proof of postage and any tracking reference number
   • These documents are your evidence that you sent the cancellation request
   • Retain them for at least 12 months after the cancellation date
6. Expect a written confirmation by post within 10-14 working days
   • If you don't receive confirmation within this timeframe, contact the Club by phone to chase progress
   • Reference your tracking number and the date you posted your letter

Warning: Postal cancellation is slower than online, and the Club must receive your letter before your next renewal date or you may be charged for another full year. Stopee always recommends using tracked mail to protect yourself.

Cancelling optional add-ons separately

If you hold Mayday breakdown cover, Red Pennant travel insurance or other optional products, you must cancel these separately. These are underwritten by third-party insurance companies, not the Club itself.

1. Check your membership agreement or latest invoice to identify all active add-ons
   • Look for product names like 'Mayday', 'Red Pennant', 'Car insurance' or any insurance product
2. Contact the third-party provider directly
   • For Mayday cover, ring their dedicated breakdown line (details on your cover documentation)
   • For Red Pennant, contact the insurance provider listed on your policy schedule
   • For other products, refer to the documentation you received when purchasing the add-on
3. Provide your policy or cover number and request immediate cancellation
   • Ask for written confirmation of cancellation and note the effective date
   • Request confirmation of any refunds due under the Insurance: Conduct of Business rules (ICOBS)
4. Allow 5-10 working days for the provider to process your request
   • Verify the cancellation has taken effect by checking your bank statements for ceased premium payments

At Stopee, we cannot stress this enough: cancelling your Club membership does not cancel optional insurance products. You remain liable for premiums until the provider confirms cancellation in writing.

Your refund entitlement and notice period

Whether you receive a refund depends on when you cancel relative to your renewal date and the terms stated in your membership agreement.

Notice periods and refund conditions

The Caravan and Motorhome Club typically requires 30 days' notice for membership cancellation. If you cancel within 30 days of your renewal date, you may still be charged for the next year. Refunds are only issued if you cancel with sufficient notice before your renewal date, and the Club has not yet charged your next annual fee.

For example, if your membership renews on 15 March and you cancel on 10 February, you give 34 days' notice and should receive a refund. However, if you cancel on 20 March (after renewal), you've been charged for another full year and are unlikely to receive a refund unless you invoke consumer rights legislation.

Consumer rights and refund protection

Under the Consumer Rights Act 2015, you have the right to cancel membership subscriptions within 14 days of purchase without penalty. If you joined the Club within the last 14 days and have changed your mind, you can exercise this "cooling-off period" right and receive a full refund immediately.

Additionally, if the Club has charged you for a renewal you did not authorise (for example, because you attempted cancellation but the system failed to process it), you can dispute the charge with your bank under the Payment Services Regulations 2017. Stopee recommends contacting your bank's customer disputes team if you believe you were charged unfairly.

Pro tip: Keep all invoices, renewal notices and cancellation confirmations. These documents prove what you were charged and when you submitted your cancellation request. If a dispute arises, they are essential evidence.

After your cancellation: what happens next

Cancellation doesn't end immediately; there's a transition period you should monitor carefully to ensure the process completes correctly.

Immediate steps after cancellation

Within 24 hours of submitting your cancellation request (whether online or by post), you should receive written confirmation. If you cancelled online, check both your member account and your email inbox. If you cancelled by post, expect written confirmation to arrive within 10-14 working days.

Review this confirmation to ensure it contains your membership number, the effective cancellation date and confirmation that no further charges will be applied. If the cancellation date is incorrect or falls after your renewal date, contact the Club immediately to request an earlier effective date.

What to check in the weeks following cancellation

Monitor your bank account or card statements for the next 60 days. If you see a renewal charge appear after your cancellation date, contact the Club's member services team immediately and request a refund. Supply your cancellation confirmation number as evidence of your request.

Additionally, check that your member login no longer works. If you can still access your account after your cancellation date has passed, this may indicate the Club hasn't processed your request. Contact them again to chase progress.

Finally, if you held optional products like breakdown cover, verify that you've also cancelled those separately. Do not rely on the Club to terminate insurance products on your behalf. Check your email and post for cancellation confirmations from the third-party provider.

Updating your contact information

If you've provided the Club with a contact email address during your membership, you may continue to receive marketing emails or renewal notices after cancellation. To opt out, reply to these emails with "Unsubscribe" or contact the Club's member services team with a request to remove your contact details from their mailing lists.

Common mistakes to avoid during cancellation

Cancellation errors can trap you in unwanted charges or leave your termination request unprocessed. We understand how frustrating this is, and that's why Stopee has compiled the most frequent pitfalls below so you can sidestep them entirely.

Mistake 1: cancelling optional products but not the main membership

Many members accidentally cancel only their add-on products (like breakdown cover) while leaving their core Club membership active. This means you continue paying the annual membership fee even though you no longer want the service. Always cancel the main membership separately and ensure you receive explicit confirmation that the core membership has been terminated.

Mistake 2: missing your renewal date

If you cancel after your renewal date has passed, you've already been charged for another full year. The Club is unlikely to offer a refund unless you invoke consumer rights or prove you submitted your cancellation request before the renewal date. Check your renewal date immediately and plan your cancellation at least 30 days before it arrives.

Mistake 3: assuming online cancellation is complete without confirmation

Some members submit an online cancellation request, assume it's processed and do nothing further. The system may have accepted your request but generated an error during processing. Always verify your cancellation was successful by checking your email for a confirmation message within 24 hours. If no confirmation arrives, log back into your account and check whether the cancellation status shows as "pending" or "complete".

Mistake 4: not retaining proof of your cancellation request

If you cancel online, take a screenshot of the confirmation page. If you cancel by post, keep your tracked delivery receipt and the date you posted your letter. Without this evidence, you cannot prove you submitted a cancellation request if the Club later disputes your claim or charges you again. Stopee recommends filing these documents in a folder dedicated to your cancellation, which you should retain for 12 months.

Mistake 5: ignoring the 14-day cooling-off period if applicable

If you joined the Club fewer than 14 days ago and are now having second thoughts, you can cancel immediately under consumer law without penalty. You do not need to provide a reason. If you miss this 14-day window, you may face longer notice periods and renewal charge risk. Act quickly if you're a new member.

Your consumer rights and escalation options

The Caravan and Motorhome Club operates within UK consumer law, and you have formal protections if the Club fails to honour your cancellation request or charges you unfairly.

Consumer rights act 2015 protections

The Consumer Rights Act 2015 protects you in three key areas during cancellation. First, if you joined the Club within the last 14 days, you can cancel without reason or penalty. Second, the Club must provide transparent information about notice periods and refund conditions before you purchase or renew membership. Third, if the Club's cancellation terms are unfair or misleading, they may be unenforceable.

If the Club refuses to process your cancellation or claims you didn't provide sufficient notice, you can escalate your complaint to the Financial Ombudsman Service (FOS). The FOS independently investigates disputes between consumers and membership organisations and can award compensation if the Club has acted unfairly.

How to escalate a complaint

First, submit a formal complaint to the Club's member services team in writing (by email or post). Provide your membership number, the date you submitted your cancellation request and explain why you believe your cancellation should have been processed. Request a written response within 14 days.

If the Club does not respond or refuses your complaint, write to the Financial Ombudsman Service. Provide copies of your cancellation request, any confirmation emails and the Club's response. The FOS will investigate at no cost to you and can direct the Club to refund charges or pay compensation if they find the Club has breached consumer law.

Additionally, if you were charged without authorisation after submitting a cancellation request, contact your bank or card provider immediately. Under the Payment Services Regulations 2017, you can dispute the charge and request a refund. Your bank should act within 15 days if you report the charge as unauthorised.

Contact details for consumer protection

The Financial Ombudsman Service handles complaints about membership organisations and can be reached at: www.financial-ombudsman.org.uk or by calling 0300 123 9123. You can submit your complaint online, by post or by telephone. The FOS will not charge you for their service.

For general consumer protection advice, Citizens Advice Consumer Service provides free guidance: www.citizensadvice.org.uk.

Pricing and membership comparison at a glance

Use this table to confirm your membership tier and annual cost, which will help you calculate any refund you're due.

Cancellation checklist: your next steps

Stopee has created this checklist to ensure you've completed every step correctly and won't face unexpected charges or delays.

• Confirm your current membership tier, renewal date and any optional add-ons
• Check whether you joined the Club fewer than 14 days ago (if yes, you can cancel immediately under consumer law)
• Calculate the notice period required by your membership agreement (typically 30 days before renewal)
• Choose your cancellation method: online (faster) or by post (creates physical record)
• If cancelling online, take a screenshot of your cancellation confirmation and check your email within 24 hours
• If cancelling by post, use tracked mail and retain your proof of postage receipt
• Contact third-party providers to cancel optional products like Mayday breakdown or Red Pennant cover separately
• Monitor your bank account for the next 60 days to ensure no renewal charge appears
• Verify you can no longer log into your member account after your cancellation date
• Retain all cancellation confirmations and receipts for 12 months
• If the Club charges you after cancellation, dispute the charge with your bank immediately and file a complaint with the Financial Ombudsman Service

Getting help with your cancellation

Cancellation shouldn't be stressful, but the process can feel complex when optional products, renewal dates and notice periods all intersect. At Stopee, we've helped thousands of UK consumers navigate membership cancellations with clarity and confidence, and we're here to support you too.

If you're unsure whether you're eligible for a refund, confused about notice periods or stuck in a dispute with the Club, visit stopee.com for detailed guidance, step-by-step walkthroughs and direct contact information for the Club's member services team. Stopee's consumer advocates are also available to answer specific questions about your situation and help you escalate complaints if the Club refuses to process your cancellation.

The Caravan and Motorhome Club's cancellation address is:

Member Services Team
Caravan and Motorhome Club
East Grinstead
West Sussex
RH19 1UA
United Kingdom

Alternatively, you can contact the Club by phone or email through their official website. Use your membership number and cancellation confirmation when you reach out.

Thousands of members have successfully cancelled their Club memberships by following the steps outlined above. Stopee has guided consumers through every stage of this process, from checking renewal dates to escalating disputes with the financial ombudsman. Your cancellation is final once you receive written confirmation, so don't hesitate to ask questions and verify every detail along the way. You're in control of this process, and with the right information, cancellation is straightforward and stress-free.