Manage CV Maker

How to cancel your CV maker subscription and reclaim your money

Why you might want to cancel CV maker

CV Maker is a subscription-based platform offering professionally designed curriculum vitae templates and document editing tools across the UK. You pay a recurring fee to access their service, and that payment continues unless you actively cancel. If you've landed here, you're likely asking yourself whether CV Maker still serves your needs-or whether your money could be better spent elsewhere.

The reality is straightforward: you have the right to cancel at any time under UK consumer law. Whether you've secured a new job, found a cheaper alternative, or simply don't use the platform anymore, your cancellation rights are protected. Stopee exists to help you navigate this process without getting trapped by confusing terms or missed deadlines.

When cancellation makes sense

You should consider cancelling CV Maker if you no longer need regular CV updates, prefer free template tools like Canva or Microsoft Word, or have moved to a professional CV writing service. Similarly, if you're charged monthly but rarely log in, that's a clear signal your subscription isn't delivering value.

When you might want to keep it

Retention makes sense if you're actively job hunting, appreciate the professional formatting, or use the platform's export and cover letter features regularly. Some users find the subscription worthwhile because it removes the friction of rebuilding a CV from scratch.

CV maker's membership options and pricing

Understanding your current plan is essential before you cancel, because cancellation notice periods and refund eligibility vary by subscription tier.

Subscription tiers and costs

CV Maker typically operates on tiered pricing, with most plans billing monthly or annually. The table below outlines the standard options you're likely subscribed to:

Pro tip: Log into your CV Maker account right now and check which plan you're on. This single step prevents costly mistakes later.

How billing works and why cancelling your card isn't enough

CV Maker processes payments through automated recurring billing. You authorise them to collect fees on a set schedule-typically the same date each month. This is legal under UK consumer law, but it means simply blocking the payment isn't the same as cancelling your subscription.

Warning: If you cancel your debit card or instruct your bank to block CV Maker's charges without formally cancelling your subscription, you may still owe outstanding fees. CV Maker can pursue you for breach of contract. The correct approach is to cancel the subscription first, then optionally monitor for unauthorised charges.

Your consumer rights when cancelling a subscription

The UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are your legal foundation for cancellation.

The 14-day cooling-off period

If you signed up to CV Maker fewer than 14 days ago, you have a statutory right to cancel and receive a full refund-no questions asked. This applies even if you've used the service. However, this window closes after 14 days, and once it does, cancellation is governed by the contract terms you agreed to (which Stopee will help you navigate).

To use this right, you must contact CV Maker in writing (email counts) and explicitly state you're withdrawing from the contract. Include your account details and subscription dates. CV Maker must refund you within 14 days of receiving your notice.

Cancellation rights after the cooling-off period

Once the 14-day window closes, your right to cancel depends on the contract. Most subscription services allow you to cancel on your next billing date, provided you give the required notice (usually 14 days for monthly plans, 30 days for annual plans). This is a contractual right, not a statutory one-but it's equally binding on CV Maker.

Stopee emphasises this critical distinction: the law doesn't force CV Maker to let you cancel mid-cycle without notice, but they must respect the notice period in their terms. If their terms say "cancel anytime with 14 days' notice", that's a contractual obligation they cannot escape.

What the law says about refunds

For monthly subscriptions, you're generally only entitled to a refund if you cancel before your next charge date. If you cancel on the 25th of the month and you're billed on the 1st, you've likely already paid for next month-and that's usually non-refundable unless you cancelled within the cooling-off period.

For annual subscriptions, refund policies are stricter. Many services reserve the right to charge a cancellation fee or offer a pro-rata refund (a partial refund based on unused time). Check your terms.

How to cancel your CV maker subscription

The cancellation process for CV Maker involves direct contact with their support team, as there's no automated self-service cancellation portal on their website.

Step-by-step cancellation instructions

1. Log into your CV Maker account using your email and password.
   • If you've forgotten your login details, use the password reset link on the login page.
2. Navigate to your account settings or subscription management page.
   • Look for a section labelled "Billing", "Subscription", or "Account settings".
   • Some services hide this in a dropdown menu under your profile icon.
3. Locate the cancellation or "manage subscription" option.
   • CV Maker may offer a link to email their support team, or you may need to copy their contact address from the site footer.
4. Send a formal cancellation email to CV Maker's customer support address (typically support@cvmaker.com or similar).
   • Write in clear, professional language: "I wish to cancel my subscription effective immediately" or "I wish to cancel my subscription as of [specific date at least 14 days away]".
   • Include your full name, email address, and account ID (visible in your account settings).
   • State the reason for cancellation (optional, but helpful for feedback).
   • Request written confirmation of cancellation.
5. Await confirmation from CV Maker.
   • A legitimate company will reply within 5-10 working days.
   • Save the confirmation email for your records.
6. Monitor your bank statement for the next 30 days.
   • Ensure no further charges appear after your cancellation date.
   • If an unauthorised charge occurs after cancellation, contact your bank immediately and escalate to Stopee or the Financial Conduct Authority (FCA).

Alternative cancellation methods

If you cannot locate a direct email address, you can contact CV Maker via their official website contact form or live chat (if available). Some services also accept cancellations by phone-ask when you first make contact.

For formal or disputed cancellations, you may also send written notice to their registered address at Companies House, Crown Way, Cardiff, CF14 3UZ. Address your letter to "Customer Cancellation Request" and include all account details. Keep a copy and send it via recorded delivery.

What happens after you cancel

Cancellation can feel like a relief, but the process isn't complete until you've verified the outcome.

Immediate effects of cancellation

Once CV Maker confirms your cancellation, your access to the platform typically ends on your requested date (or immediately, depending on their policy). You lose the ability to log in, edit documents, and download new CVs. However, CVs you've already downloaded remain on your computer.

Pro tip: Before cancelling, download and save any CVs or documents you've created. Once you lose access, you cannot retrieve them from CV Maker's servers.

Refund timescales

If you're entitled to a refund (usually only within the 14-day cooling-off period), CV Maker must process it within 14 days of receiving your cancellation notice. Refunds are issued to your original payment method-typically your debit card or PayPal account. Allow 5-10 business days for the refund to appear after CV Maker submits it.

Stopee recommends checking your bank's transaction history online rather than waiting for a paper statement, as online banking is faster and more transparent.

Data deletion and privacy

Under the UK GDPR and Data Protection Act 2018, CV Maker must honour your data deletion rights. You can request that they delete your personal data-including your CVs, email address, and payment history-within 30 days of your cancellation request. Email their support team to initiate this separately from your cancellation.

Common cancellation mistakes to avoid

We understand cancelling feels frustrating, especially if you discover unexpected charges or confusing terms. Here are the pitfalls that trap most people:

Mistake 1: only blocking your card payment

As noted earlier, instructing your bank to block CV Maker's charges does not cancel the underlying contract. You remain liable for charges until you formally notify CV Maker of cancellation.

Mistake 2: missing the notice deadline

If your plan requires 14 days' notice and you email cancellation on the 30th of the month but you're billed on the 15th, you may be charged again. Calculate your cancellation date backwards from your billing date to ensure you meet the deadline.

Mistake 3: assuming the website cancellation link works

CV Maker's website may not have a self-service cancellation option. Many users assume this means they can't cancel, so they simply stop paying. Email contact is the correct method.

Mistake 4: deleting your account instead of cancelling your subscription

Some platforms offer separate "delete account" and "cancel subscription" options. Deleting your account erases your profile but may not cancel recurring billing. Always explicitly cancel the subscription.

Mistake 5: not requesting written confirmation

Without a confirmation email, you have no proof of cancellation if a dispute arises. Always ask CV Maker to confirm cancellation in writing.

Refunds, charges and what you're owed

Refund entitlements depend on when you cancel and which plan you hold.

Monthly subscriptions

For monthly plans, you're typically only refunded if you cancel within 14 days of purchase (the cooling-off period). After this window, you're not entitled to a refund for unused time, though you won't be charged again after your cancellation date takes effect.

If you're charged after your requested cancellation date, contact CV Maker immediately and request a refund for the unauthorised charge. If they refuse, escalate to your bank's dispute team.

Annual subscriptions

Annual plans offer slightly more protection. If you cancel within 14 days, you're entitled to a full refund. After 14 days, you may receive a pro-rata refund (refund for unused months), but many services charge an early cancellation fee. Check your subscription agreement.

If CV maker refuses your refund request

Contact your bank or PayPal immediately and file a chargeback dispute. Provide them with evidence: your cancellation email, CV Maker's confirmation (or lack thereof), and your bank statement. Your bank can force a refund if CV Maker breached the contract or failed to provide the service you paid for.

Stopee also recommends escalating to the Financial Conduct Authority (FCA) if the dispute remains unresolved after 8 weeks. The FCA can investigate whether CV Maker has breached consumer protection law.

Key cancellation checklist

Before you send that cancellation email, run through this checklist to ensure you don't miss anything:

Comparison: CV maker vs alternatives

If you're cancelling because you've found a better option, this table compares CV Maker with common alternatives:

Summary and next steps

Cancelling CV Maker is straightforward once you understand your rights and the correct process. You have strong legal protections under the Consumer Rights Act 2015, and you're entitled to cancel within the notice period specified in your contract (usually 14 days for monthly plans).

The key to a smooth cancellation is clarity: confirm your plan, calculate your deadline, send a formal email to CV Maker's support team, and save the confirmation. Monitor your bank statement afterwards to ensure no unauthorised charges occur.

If CV Maker refuses your cancellation request or continues charging after you've cancelled, contact your bank immediately and escalate to the FCA. You have the law on your side.

Stopee has helped thousands of consumers cancel subscriptions like CV Maker, recover unauthorised charges, and reclaim control of their spending. Visit Stopee's website for step-by-step cancellation guides for hundreds of other services, or reach out to our consumer advocacy team if your cancellation is disputed. Stopee is committed to ensuring your cancellation rights are respected.

CV maker's registered address

For formal written cancellation notices, address your letter to:

CV Maker
Companies House
Crown Way
Cardiff
CF14 3UZ
United Kingdom

Send via recorded delivery and keep a copy for your records. Include your account details, full name, email address, and the date you wish the cancellation to take effect.