Manage Epos Now

How to cancel epos now and reclaim control of your payment processing costs

Why you might want to cancel epos now

Your decision to cancel Epos Now typically comes down to cost, functionality, or changing business needs. Small business owners across the United Kingdom frequently find that their initial POS investment no longer delivers value as their operations evolve or trading circumstances shift.

The most common reasons to cancel include recurring monthly subscription fees that drain your operating budget, better value propositions from competitors like Square or SumUp, reduced trading volumes that no longer justify the expense, or simply discovering that your business has outgrown the platform's capabilities. Whatever your reason, Stopee exists to help you navigate the cancellation process without unnecessary complications or unexpected charges.

The financial weight of ongoing subscriptions

Epos Now's pricing structure combines upfront hardware costs with monthly software subscriptions that accumulate quickly. Your basic subscription tiers start around £49 per month for essential features, rising to £199 or more monthly for advanced packages that include kitchen display systems and customer relationship management tools. Over a 12-month period, even modest plans exceed £600 in pure software costs, not including hardware payments or additional processing fees.

Business owners rarely calculate the true lifetime cost before committing to the service. When you factor in financing arrangements for hardware (typically 12 to 36 months), the total financial burden becomes substantial. Many businesses discover that cancelling Epos Now and switching to more affordable alternatives like Square (from £39 monthly) or SumUp (from £0 for basic features) represents a genuine opportunity for meaningful budget savings.

When competitors offer better terms

The POS market has evolved dramatically, and Epos Now no longer holds a monopoly on functionality. Zettle, Square, and SumUp now deliver comparable features at lower price points, often with more flexible cancellation terms and better customer support. Your business deserves a payment solution that aligns with both your current needs and your financial capacity to maintain it.

Understanding your cancellation rights under UK consumer law

Your rights when cancelling Epos Now depend on the nature of your contract and how you purchased the service.

The consumer rights act 2015 and your protections

If you purchased Epos Now as a micro-business (fewer than 10 employees, turnover under £2 million), you benefit from protections under the Consumer Rights Act 2015. This legislation requires that services be provided with reasonable care and skill, delivered within a reasonable timeframe, and at a fair cost. If Epos Now has failed to deliver these standards, you may have grounds to cancel without penalty.

For distance purchases made online or by telephone, you typically have a 14-day cooling-off period during which you can cancel without providing any reason. This right applies even to software services, though you must exercise it before the service fully activates on your systems. If you purchased within the last 14 days, you can cancel immediately and request a full refund, provided you have not yet fully used the service.

Contract termination and ongoing obligations

Once your cooling-off period expires, your cancellation rights depend on the terms stated in your contract. Most Epos Now agreements contain minimum contract periods (typically 12, 24, or 36 months), during which early termination may trigger penalty charges. However, you retain the right to cancel at any point; the penalty simply represents the financial consequence rather than a barrier to your cancellation itself.

If you believe Epos Now has breached its contractual obligations by providing poor service, unreliable payment processing, or unilaterally changing terms, you may have grounds to cancel without penalty. Stopee recommends documenting any service failures with screenshots, email records, and transaction histories before initiating your cancellation request, as this evidence strengthens your negotiating position considerably.

Methods for cancelling your epos now subscription

You have three primary routes to cancel Epos Now, each with distinct advantages and documentation trails.

Online cancellation through your account

The fastest method involves accessing your Epos Now account online or through the mobile app. Log in with your business credentials, navigate to your account settings or subscription management area, and select the cancellation option. Online cancellation provides immediate confirmation but offers minimal documentation of your request, making it less suitable if you anticipate disputes over cancellation dates or refunds.

Pro tip: Before you submit your online cancellation, take a screenshot of your current account status, including your subscription tier, billing date, and any pending charges. This visual record protects you if Epos Now later disputes when you cancelled or claims you owe additional fees.

Customer support via telephone or email

You can contact Epos Now's customer support team to request cancellation directly. Call their support line or email your account manager with a clear statement: "I wish to cancel my Epos Now account effective [date]." Email provides a written record, which Stopee strongly recommends as your primary method. Request written confirmation of your cancellation request, including the effective date and your account number, to establish proof of your intent.

Warning: Telephone support staff may attempt to retain you by offering discounts or service upgrades. Only accept cancellation; do not allow yourself to be transferred to a retention team or renegotiate terms unless you genuinely wish to continue. Stay focused on your objective: cancelling the service completely.

Postal cancellation with documented proof

For the most robust documentation trail, send a written cancellation notice by post to Epos Now's registered address. This method provides undeniable proof of your cancellation request and the exact date you submitted it, invaluable if disputes arise over refunds or final charges. Use a recorded delivery service so you receive proof of posting and delivery.

Your letter should state your full name, business name, account number, the service you wish to cancel, your desired cancellation date, and your signature. Keep copies of everything you send, including your proof of posting receipt. This approach requires more effort than online cancellation but offers the strongest legal protection and clearest evidence trail for your cancellation request.

Step-by-step cancellation procedure

Follow these practical steps to cancel your Epos Now subscription cleanly and protect your financial interests.

Preparing before you submit your cancellation

1. Review your current contract to identify your minimum commitment period and any early termination fees
   • Check whether you remain within a locked-in contract or have reached a renewal period where cancellation costs nothing
   • Calculate the exact penalty you will owe if you cancel before your contract expires
2. Download and save all historical transaction reports, customer data, and sales records from your Epos Now account
   • Epos Now may restrict your access after cancellation, so retrieve this information while your account remains active
   • Export your data in standard formats (CSV, PDF) that remain accessible after your subscription ends
3. Identify an alternative POS system and confirm it can import your existing customer records and transaction history
   • Test the data migration process with your new provider before cancelling Epos Now
   • Schedule your new system's activation to coincide with or precede your Epos Now cancellation date
4. Notify your payment processor (if separate from Epos Now) and your accountant of your planned cancellation
   • Your accountant needs to know about subscription changes for accurate financial reporting
   • Your payment processor may require updated banking details if you switch POS systems
5. Verify your billing date and any pending charges that might process after your cancellation
   • If cancellation occurs mid-cycle, clarify whether you receive a pro-rata refund for unused time
   • Request written clarification of your final billing date to prevent surprise charges

Submitting your cancellation request

1. Choose your preferred cancellation method (email offers the best balance of speed and documentation)
   • Compose a clear email addressed to Epos Now's customer support or your account manager
   • Include your full business name, account number, and the specific service you wish to cancel
2. State your requested cancellation date with specific clarity
   • Use the format "I request cancellation effective [DD/MM/YYYY]"
   • Ideally, request cancellation on or after your monthly billing date to maximise any potential refund
3. Request written confirmation of your cancellation request within 5 business days
   • State clearly: "Please confirm receipt of this cancellation request and provide the effective date and any final charges"
   • If you do not receive confirmation within 5 days, send a follow-up email or contact customer support by telephone
4. Ask for a final invoice showing all charges through your cancellation date
   • Request this within 7 days of cancellation to allow time for processing
   • Verify that the invoice matches your expectations and contains no surprise fees
5. If sending a postal cancellation, use recorded delivery and retain your proof of posting receipt
   • Send your letter to Epos Now's registered office address
   • Allow 10 business days for postal delivery and initial processing

Epos now pricing and subscription tiers

Understanding what you currently pay helps you evaluate whether cancelling truly saves money or whether renegotiating your contract proves more cost-effective.

Most businesses subscribe to either the Professional or Advanced tiers. If you operate a single location with straightforward transactions, the Starter plan may suffice; however, many users find themselves upgrading within 12 months as their business complexity grows. These escalating costs, combined with hardware financing, create a significant financial burden that often motivates cancellation decisions.

Refunds and what to expect financially after cancellation

Your refund eligibility depends on multiple factors including your contract terms, cancellation timing, and whether you remain within your cooling-off period.

During your 14-day cooling-off period

If you purchased Epos Now within the last 14 calendar days and have not substantially used the service, you qualify for an unconditional full refund under distance selling regulations. Epos Now must process this refund within 30 days of your cancellation request, returning funds to your original payment method. No deductions apply, though Epos Now may charge a small handling fee if you have used the service extensively during this period.

To claim your cooling-off refund, contact Epos Now immediately and explicitly state: "I wish to cancel this service within my 14-day cooling-off period and request a full refund." Request written confirmation of your refund status, including the expected refund date and amount.

After your cooling-off period expires

Once 14 days have passed, your refund entitlement depends entirely on your contract terms and whether you have grounds to cancel for breach of contract. Most Epos Now agreements contain no refund provision for early termination; instead, you pay an exit fee (typically one to three months' subscription costs) and then cancel without refund for remaining months.

However, if Epos Now has failed to provide the service quality promised in your contract-for example, frequent system outages, payment processing failures, or unilaterally changed terms-you may claim a breach of contract. In such cases, Stopee recommends requesting a pro-rata refund for periods when the service failed to meet acceptable standards. Document all service failures with dates, times, and business impact to support your claim.

Potential charges and financial obligations after cancellation

After your cancellation becomes effective, you may still owe several charges:

• Early termination fees if you cancel before your minimum contract period ends (typically £99 to £300)
• A final month's subscription charge if your cancellation takes effect mid-month (unless you negotiate a pro-rata adjustment)
• Any outstanding payments for add-on services, extra hardware, or processing fees incurred before your cancellation date
• Processing fees if Epos Now charged monthly transaction processing costs beyond your subscription

Pro tip: Request a detailed final invoice from Epos Now at least 14 days after your cancellation becomes effective. This invoice clarifies exactly what you owe and when payment is due. If charges appear excessive or unexpected, contact Epos Now immediately to dispute them rather than waiting for collection activity.

What to do after you cancel epos now

Cancelling Epos Now is only the first step; you must also protect your business continuity and financial management during the transition.

Ensuring seamless transition to your new POS system

Your new payment processor should be fully operational and tested before your Epos Now cancellation becomes effective. If you switch mid-month and lose access to transaction records, you create unnecessary complications for accounting and dispute resolution. Test your new system thoroughly with a small number of transactions to confirm payment processing works correctly and your data migrated successfully.

Contact your previous payment processor (if separate from Epos Now) and your accountant to update them on your new POS provider. Many accounting integrations like Xero or Sage require configuration changes when you switch systems, and your accountant must know about the change to ensure accurate financial reporting.

Retrieving your data and business records

Before your Epos Now account closes completely, ensure you have downloaded and archived all transaction reports, customer information, and sales history. Epos Now typically restricts access to historical data after account cancellation, and recovering it later becomes considerably more difficult. Export everything to standard formats (CSV, Excel, PDF) that remain accessible regardless of what POS system you use next.

Create backups on your own computer or secure cloud storage separate from Epos Now's servers. This protects your business records against loss and ensures you retain access even if Epos Now experiences technical problems or goes out of business.

Monitoring your final charges and account closure

Monitor your bank or credit card statements for 60 days after cancellation to confirm that no unexpected charges appear. Some businesses report that Epos Now or associated payment processors continue charging after cancellation, particularly if their internal systems fail to process the cancellation properly. If unauthorised charges appear, contact your bank immediately to dispute them and provide evidence of your cancellation request.

Request written confirmation from Epos Now that your account has been fully closed and no further charges will be processed. Keep this confirmation permanently alongside your cancellation request and final invoice. This documentation protects you if disputes arise years later.

Common mistakes when cancelling epos now

Cancelling a business service can feel overwhelming, especially when financial penalties loom. Many business owners rush through the process or overlook critical steps, creating unnecessary complications.

Failing to retrieve your data before cancellation

Your most critical mistake would be cancelling without first downloading and archiving your transaction records, customer database, and sales reports. Once your Epos Now account closes, recovering this information becomes exponentially harder and may incur significant recovery fees if possible at all. Spend one hour before cancellation accessing your dashboard and exporting everything to CSV, Excel, or PDF format.

Not negotiating early termination fees

Your contract likely specifies early termination penalties, but these fees are often negotiable, particularly if you can document service failures or if you agree to a transition timeline that suits Epos Now. Before accepting a large penalty fee, contact your account manager and explain your situation honestly. Many businesses successfully negotiate reduced or waived fees if they provide positive feedback about areas where Epos Now performed well.

Cancelling without a replacement system ready

Cancelling Epos Now without confirming that your new POS system is fully operational and data-migrated creates dangerous gaps in your payment processing capability. Your business cannot operate without a functioning payment solution. Ensure your replacement is tested, your data has migrated, and staff are trained on the new system before Epos Now's cancellation becomes effective.

Submitting cancellation by telephone without written confirmation

Telephone conversations create no documentation trail. If you cancel by phone and later dispute arises over when you cancelled or what you agreed to, you face a "he said, she said" situation where Epos Now's records typically prevail. Always follow any telephone conversation with a confirming email, stating the date of your call and what you discussed. Email remains your strongest evidence that you attempted to cancel.

Ignoring your contract terms before cancelling

Many business owners remain unaware of their contract terms-minimum periods, early termination fees, renewal dates, or data retention policies. Before initiating cancellation, review your contract carefully to understand your financial obligations. This knowledge prevents angry surprises when Epos Now presents you with unexpected penalty charges. Stopee has helped thousands of consumers cancel services by ensuring they understand their contractual position first.

Checklist for cancelling your epos now subscription

Use this checklist to ensure you complete every essential step before and after your cancellation becomes effective.

• Before cancellation: Review my contract to identify minimum commitment period and early termination fees
• Download and save all transaction reports, customer data, and sales records from my Epos Now account
• Identify and test my replacement POS system to confirm data migration works correctly
• Notify my accountant and payment processor of my planned cancellation
• Verify my current billing date and understand when my cancellation becomes effective
• During cancellation: Compose a clear cancellation email or letter to Epos Now with my account number and desired cancellation date
• Request written confirmation of my cancellation within 5 business days
• Ask for a final invoice showing all charges through my cancellation date
• If posting, use recorded delivery and retain my proof of posting receipt
• After cancellation: Monitor my bank statements for 60 days to confirm no unexpected charges
• Request written confirmation that my account is fully closed
• Archive all cancellation correspondence and financial documents permanently
• Test my new POS system thoroughly before closing my Epos Now account completely

Comparing epos now with alternative payment solutions

Understanding how Epos Now compares to competitors helps you make an informed decision about whether cancelling truly serves your business interests.

Square and SumUp offer significantly lower startup costs and, most importantly, impose no long-term contracts. This flexibility means you can cancel these services immediately if they do not meet your needs, without penalty. If cost represents your primary reason for cancelling Epos Now, switching to Square (particularly the free point-of-sale app plus payment processing) could reduce your annual POS expense from over £2,000 to under £500.

Your consumer rights when cancelling epos now in the united kingdom

The UK regulatory framework provides you with substantial protections when purchasing and cancelling business services.

Distance selling and the 14-day cancellation right

The Consumer Contracts Regulations 2013 grant you an unconditional 14-day cancellation right for distance purchases (online, telephone, mail). Epos Now qualifies as a distance purchase if you bought the service through their website, by telephone, or via email. This right exists independent of contract terms and requires no reason to exercise-you simply must act within 14 days of purchase.

To use this right, contact Epos Now and explicitly state that you are exercising your 14-day cooling-off right. Epos Now must provide a refund within 30 days to your original payment method. Do not allow Epos Now to confuse this statutory right with their internal refund policy; your 14-day right supersedes any contract term to the contrary.

The consumer rights act 2015 and service standards

The Consumer Rights Act 2015 requires that all services, including software subscriptions, be performed with reasonable care and skill, within a reasonable timeframe, and at a fair price. If Epos Now has failed to meet these standards-through repeated system outages, unresponsive customer support, or unreliable payment processing-you have grounds to cancel and claim damages or refund, regardless of your contract terms.

Document all service failures comprehensively. Screenshot system error messages, record dates and times of outages, and note the business impact (lost sales, customer complaints, reconciliation problems). This evidence strengthens your position considerably when negotiating with Epos Now or escalating to alternative dispute resolution.

Unfair contract terms under the consumer rights act

If your Epos Now contract contains unfair terms-for example, unlimited liability to you with no liability to Epos Now for service failures, or unilateral right to change prices without consent-those terms may be unenforceable under the Consumer Rights Act 2015. Courts have repeatedly ruled that early termination fees, while generally permissible, must be proportionate to Epos Now's actual costs and losses.

If your contract specifies an early termination fee of three months' full subscription charges but Epos Now actually loses minimal revenue (since they can resell your slot immediately), a court might find that fee unfair and unenforceable. This does not automatically cancel your cancellation fee, but it strengthens your negotiating position considerably.

Escalation to trading standards and regulatory authorities

If Epos Now refuses to honour your cancellation rights or exploits unfair contract terms, you can escalate your complaint to your local Trading Standards office. Trading Standards investigates consumer complaints against businesses and has enforcement authority. They cannot force refunds directly but can investigate whether Epos Now has violated consumer protection laws systematically.

You can also submit complaints to the Financial Conduct Authority (FCA) if Epos Now provides payment processing services, as they come under FCA regulation. The Citizens Advice Consumer Service provides free guidance on your rights and can mediate disputes with traders. Stopee recommends attempting resolution directly with Epos Now first, then escalating to Trading Standards if they refuse to cooperate.

Epos now cancellation address and contact information

Use this information for postal cancellation or formal correspondence.

If you choose to cancel by post, send your written request to Epos Now's registered office. Your letter should include your full business name, account number, the date of your cancellation request, and your requested effective date. Use recorded delivery to obtain proof of posting and delivery. Keep copies of your letter and proof of delivery receipt permanently.

For the most current contact details, visit Epos Now's official website directly. Business contact information can change, and you want to ensure your cancellation reaches the correct department. If you cannot locate the address on their website, contact their customer support team by telephone and request the correct address for cancellation requests in writing.

Email remains your fastest and most practical cancellation method. Your account manager's email address appears on previous invoices or account statements. If you cannot locate it, contact support via the website and request the direct email for subscription cancellations.

Final summary: reclaim control of your business finances

Cancelling Epos Now represents a significant business decision, but with proper preparation and understanding of your rights, you can navigate the process confidently. Whether your motivation is cost reduction, superior functionality elsewhere, or service dissatisfaction, your path forward starts with reviewing your contract, gathering your financial records, and submitting a clear, documented cancellation request.

Remember that your 14-day cooling-off right applies if you purchased within the last two weeks, providing an unconditional exit. Beyond that period, your early termination fees are negotiable, particularly if you document service failures. Always submit cancellation requests in writing-email or recorded post-and request written confirmation within five business days.

Most importantly, do not cancel Epos Now until your replacement POS system is fully tested and operational. Your business cannot afford payment processing downtime, and data retrieval after account closure becomes exponentially more difficult. Stopee has helped thousands of consumers cancel business subscriptions by ensuring they understand both their contractual obligations and their consumer protection rights. Your financial wellbeing matters, and choosing the right payment solution for your business deserves careful consideration and transparent, straightforward cancellation when circumstances change.