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Cancel Live Career: The Right Way
How to cancel your live career subscription and stop unexpected charges
About live career
Live Career is an online platform that helps UK job seekers build professional CVs, cover letters, and career materials without paying for expensive consultants. The service offers professionally designed templates, automated formatting tools, and step-by-step guidance to craft compelling job application documents. You gain access to a CV builder, cover letter templates, industry-specific examples, and career advice resources through a subscription model.
The platform works by letting you create multiple CV versions, download documents in various formats, and access your materials from any device. Once you've landed your new role or completed your job search documents, many members realise they no longer need the ongoing subscription. Understanding why you subscribed in the first place often clarifies why cancellation becomes your next logical step. At Stopee, we've helped thousands of UK consumers navigate exactly this decision.
How live career's subscription works
Live Career operates on a trial-then-subscription model that catches many users by surprise. You typically start with a low-cost trial period (often 14 days at under £3), which automatically converts to a paid monthly subscription unless you cancel before the trial ends. The automatic renewal structure means you continue paying every month until you take action to stop it, even if you've already secured a new position and no longer use the service.
Most members use Live Career intensively during their initial job search, then let the subscription continue passively. The platform doesn't remind you when your trial is ending, so the charge appears without warning. This is precisely why Stopee exists to empower you with clear, actionable cancellation guidance.
Why people cancel live career
Job search needs are temporary. Once you've created your CV, downloaded it in multiple formats, and secured interviews or a new role, the platform's value diminishes rapidly. You may have signed up for a specific promotion that no longer applies, or you've simply moved past the stage where CV-building tools help your career progression.
The most common reason for cancellation is discovering you've been charged for months after your trial ended without realising the automatic renewal had occurred. Others cancel because they've found free alternatives, used a competitor's service, or completed their job search and no longer need the tools. Whatever your reason, Stopee believes you should cancel without friction or guilt.
Pricing, plans and what you're paying for
Understanding your current Live Career plan is essential before cancelling, as different subscription types have different terms and potential refund eligibility.
Current pricing structure
Live Career's pricing fluctuates based on promotional periods and the date you signed up. Below is the typical pricing you'll encounter:
| Plan type | Duration | Key features included | Typical cost |
|---|---|---|---|
| Trial period | 14 days | Full CV builder, all templates, unlimited downloads | £0.95 to £2.95 |
| Monthly subscription | Recurring monthly | Unlimited CV updates, template library, downloads | £15.95 to £24.95 |
| Quarterly plan | 3 months | Extended access with slight savings versus monthly | £39.95 to £59.95 |
| Annual plan | 12 months | Best value option if you're staying, worst if you want to exit | £79.95 to £119.95 |
Pro tip: Check your account settings or recent bank statements to confirm which plan you're currently subscribed to. This detail matters for understanding your cancellation notice period and refund eligibility.
What features you're actually using
From processing thousands of cancellations at Stopee, we've learned that most subscribers primarily use the CV builder itself and the template library during their first few weeks. Many never explore the cover letter builder, career advice articles, or industry-specific examples beyond their initial setup. This limited ongoing engagement explains why people feel they're paying for unnecessary features once their immediate job search ends.
The moment you download your final CV and move forward with your applications or new role, the platform essentially becomes a storage locker you're paying to maintain. That realisation is when most users decide to cancel.
Your consumer rights and cancellation protections
UK consumer law provides you with specific rights when cancelling online subscriptions, and understanding these protections strengthens your position if Live Career resists your cancellation request.
Rights under UK and distance selling law
The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (UK SI 2013/3012) protect you when you purchase services online or at a distance. You have a 14-day cooling-off period from the moment you accept the contract, during which you can cancel for any reason without penalty. Live Career must process your cancellation request within 30 days and refund any payments made, minus any services you've already used.
If you're within 14 days of signing up, your cancellation is unconditionally protected. Live Career cannot refuse or charge you a fee. If you're beyond the 14-day window, you still have the right to cancel with notice (usually 30 days), but the company may deduct a reasonable amount for services already provided. Stopee strongly recommends referencing these rights in writing when you submit your cancellation.
Warning: Live Career's terms of service cannot override statutory consumer rights. If the company claims you cannot cancel or must pay a penalty, that claim is legally void in the UK.
Escalation: when to contact the information commissioner's office
If Live Career refuses to process your cancellation or withholds a refund you're entitled to receive, you can escalate to the Information Commissioner's Office (ICO) or your local trading standards authority. You can also file a complaint with Citizens Advice Consumer Service, which tracks patterns of unfair business practices. Stopee advises keeping copies of all emails, timestamps, and payment records as evidence if escalation becomes necessary.
How to cancel your live career subscription
Live Career offers two primary cancellation methods: email and postal notice. Both require you to submit a formal statement of intent to withdraw from the contract.
Method 1: cancel by email
Email is the fastest and most documented method, as you receive immediate confirmation and have a written record.
- Open your email client and create a new message to support@bold.com
- Use the exact email address above; do not guess or use alternative addresses
- Send from the email address linked to your Live Career account
- Set the subject line to "Cancellation of contract" (match this wording exactly)
- In the email body, write a clear statement that includes:
- Your full name
- Your email address or account username
- Your date of birth or account creation date
- A clear statement: "I wish to cancel my Live Career subscription with immediate effect" or "I wish to withdraw from my Live Career contract"
- Optionally, your reason for cancellation (this is not required, but helpful for their records)
- Send the email and wait for confirmation. Live Career typically responds within 48 hours to 5 working days.
- Save the confirmation email and your bank statement showing the charge has stopped.
Pro tip: Send your cancellation email on a weekday morning (Monday to Friday, 9am to 5pm UK time) to ensure faster processing. If you don't receive confirmation within 7 days, resend your cancellation notice and reference the first email's timestamp.
Method 2: cancel by post
Postal cancellation is slower but creates an indisputable paper trail if disputes arise.
- Write a formal letter on plain white paper that includes:
- Your full name and address
- Your Live Career email address or account username
- Your account creation date (found in your account settings)
- The heading "Cancellation of contract" at the top of the letter
- A clear statement: "I hereby give notice to cancel my Live Career subscription contract with immediate effect"
- The date you're writing the letter
- Your signature
- Print the letter (if you've typed it) or ensure your handwriting is legible.
- Post the letter to the cancellation address provided below using Royal Mail Special Delivery Guaranteed by 1pm (£8.60 for proof of delivery and compensation cover).
- Keep the Royal Mail receipt showing the delivery tracking number.
- Allow 14 days for Royal Mail delivery plus 5 working days for Live Career to process.
Warning: Do not use standard Royal Mail First Class post. Special Delivery provides proof of delivery, which protects you if Live Career later claims they never received your cancellation.
Cancellation address
Post your cancellation letter to:
Live Career
Cancellation Request
Bold Limited
[Registered office address to be confirmed with support team]
Contact support@bold.com to request the exact postal address before posting, as company addresses can change. This small step prevents your letter being returned or delayed.
What happens after you cancel
Once you've submitted your cancellation by email or post, the waiting period can feel uncertain. Here's what you should expect and how to verify your cancellation is complete.
Timeline and what to monitor
Live Career will process your cancellation within 30 days of receiving your notice. You should monitor your bank account or payment method for two things:
- A refund (if eligible under the 14-day cooling-off period or pro-rata refund for unused subscription time)
- This typically appears within 5 to 10 working days of cancellation approval
- Check both your bank account and any linked payment services (PayPal, Apple Pay, Google Pay, etc.)
- Cessation of future charges
- Your next scheduled renewal payment should not occur
- If a charge does appear after cancellation, contact your bank immediately to dispute it
Pro tip: Set a phone calendar reminder for 35 days after you submit your cancellation. If you haven't received confirmation or seen charges stop by then, send a follow-up email to support@bold.com referencing your original cancellation date and requesting proof of cancellation.
Verifying your account is closed
After cancellation is complete, try logging into your Live Career account. You should either be unable to log in or see a message confirming your account has been cancelled. If you can still access your account and download CVs, contact support@bold.com to confirm the cancellation actually processed.
Additionally, check that you've been removed from any marketing emails. If you continue receiving promotional messages, reply to one with "unsubscribe" or click the unsubscribe link at the bottom of the email.
Refunds and what you can recover
Your refund eligibility depends on when you cancel relative to your subscription start date and current plan type.
Refund scenarios and amounts
Under the Consumer Rights Act 2015, you're entitled to different refund levels:
| Your situation | Refund entitlement | Processing time |
|---|---|---|
| Within 14 days of purchase | Full refund of all charges (including trial) | 5-10 working days |
| Beyond 14 days, monthly plan | Pro-rata refund for unused days in current month | 5-10 working days |
| Beyond 14 days, annual plan | Pro-rata refund for unused months (minus reasonable cancellation fee, typically 10-15%) | 10-15 working days |
| Charged after failed cancellation attempt | Full refund of the disputed charge plus compensation | 10-20 working days |
If Live Career refuses to refund you, escalate to your bank's disputes team or Stopee can guide you through a formal complaint to Citizens Advice Consumer Service.
Common cancellation mistakes to avoid
Cancellation feels straightforward, but small oversights can delay or derail the process entirely. Learning from others' experiences helps you exit cleanly.
Mistakes that delay or block your cancellation
The most frequent error is emailing the wrong address. Members often email general support addresses or outdated contact points, causing their cancellation to sit unprocessed for weeks. Always use support@bold.com, as verified above.
Second, people forget to include essential account identifiers in their cancellation email. Without your account username or email address, Live Career's support team must search their system to locate your subscription, which adds processing time and creates room for mistakes. Include every detail requested in the method sections above.
Third, some subscribers assume clicking "cancel" in a mobile app actually cancels their subscription. Most apps only manage your access; they don't process the legal cancellation required under consumer law. You must send a formal email or letter.
Finally, abandoning the process after one attempt is a critical mistake. If you don't receive confirmation within 7 days, assume the email was missed or misplaced. Send a follow-up immediately, referencing the first attempt's date.
Warning: Do not attempt to cancel by disputing every charge with your bank. This works short-term but can damage your credit record and may lead to legal action from Live Career. Submit a proper cancellation notice first; only use chargeback as a final escalation.
Comparison: keeping versus cancelling live career
Before you submit your cancellation, it's worth honestly assessing whether the subscription still serves a purpose.
| Keep your subscription if: | Cancel if: |
|---|---|
| You're actively job hunting and use the CV builder weekly | You've landed a role and no longer need to update your CV |
| You're a career changer exploring multiple CV versions | You've completed your CV and saved final copies locally |
| You value the cover letter templates and use them regularly | You've used the service once and downloaded everything you need |
| You plan to job hunt again in the next 3 months | The monthly cost exceeds your current job search budget |
| You're enrolled in a discounted annual plan you're using | You're on a pricey monthly plan and can find free CV tools elsewhere |
If you're undecided, consider pausing rather than cancelling. However, Live Career doesn't offer a pause feature, so cancellation is your only option to stop charges.
Checklist: steps to complete before you cancel
Use this checklist to ensure you're ready and won't regret cancelling immediately after:
- Download and save your CV in at least two formats (PDF and Word)
- Store these files on your computer, cloud storage, or email them to yourself
- Copy any cover letter templates or text you created
- Paste them into a Word document or email draft for future reference
- Review your account settings to confirm your current plan and next billing date
- Gather your account details: username, email, creation date, and account number (if visible)
- Note your exact cancellation method choice (email or post)
- Confirm the current support email address is support@bold.com
- Set a reminder for 7 days after cancellation to verify confirmation receipt
- Set a reminder for 35 days to confirm charges have stopped
Why stopee can help you cancel with confidence
Cancelling subscriptions shouldn't feel like a battle. Stopee has helped thousands of UK consumers navigate exactly this situation with Live Career and dozens of other services. We provide step-by-step guidance, escalation templates, and consumer law backing to ensure you cancel without stress or unexpected charges.
Your time and money matter. When you choose to move on from a service, you deserve a clear process and your rightful refund. Stopee empowers you with knowledge and support every step of the way, from your first cancellation email to verifying that charges have truly stopped. Visit Stopee today to access templates, escalation guides, and consumer rights information for any subscription you need to exit.
Final contact information
To cancel Live Career, contact:
Email: support@bold.com
Subject line: Cancellation of contract
Or post to (confirm address with support before posting):
Live Career
Cancellation Request
Bold Limited
[Address to be verified]
Keep copies of all communications, timestamps, and payment records. If you encounter resistance, Stopee and Citizens Advice Consumer Service are here to help you recover your money and hold the company accountable.