Manage Manage Your Scores
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Manage Your Scores: The Right Way
How to cancel manage your scores and understand your refund rights
What manage your scores is and why you might want to cancel
Manage Your Scores is a credit monitoring subscription service that gives you access to your credit report and score from major UK credit reference agencies. The service, operated through scoresmatter.co.uk, sends you alerts when your credit file changes and provides tools to help you understand your creditworthiness.
Like most subscription services, Manage Your Scores uses automatic renewal, meaning your account continues until you actively cancel it. If you've decided the service no longer fits your needs, or you've found a better alternative, Stopee is here to walk you through every step of the cancellation process.
When to consider cancelling
You might want to cancel if you no longer need credit monitoring, you're unhappy with the service quality, or you've found a cheaper competitor. Some customers cancel after resolving credit issues, whilst others simply prefer to manage their credit independently.
The automatic renewal trap
Manage Your Scores renews your subscription automatically each month unless you cancel. This means if you forget to cancel, you'll continue paying. Stopee helps thousands of UK consumers avoid this trap by providing clear, step-by-step cancellation guidance.
Manage your scores pricing and subscription tiers
Understanding the cost structure helps you assess whether cancellation makes financial sense for your situation.
Subscription cost breakdown
Manage Your Scores operates on a monthly rolling contract with recurring payments. The exact pricing may vary depending on the service tier you've selected, but most subscribers pay a fixed monthly fee that renews automatically.
| Subscription tier | Typical billing frequency | Contract type | Renewal terms |
|---|---|---|---|
| Standard monthly | Monthly recurring charge | Rolling contract | Automatic unless cancelled |
| Trial period (if offered) | Monthly (may differ from standard) | Trial contract with specific terms | Converts to standard terms unless cancelled |
| Annual option (if available) | Yearly payment | Fixed term then rolling | Renews annually unless cancelled |
Hidden costs and what you're actually paying
Before you cancel, check your last bank or card statement to confirm exactly what you've been charged. Some customers discover they've been paying for premium features they never used. If you signed up for a trial, verify whether you were charged after the trial ended.
Your consumer rights when cancelling with manage your scores
UK law protects your right to cancel subscriptions, and understanding these protections strengthens your position if the company resists your cancellation request.
Consumer rights act 2015 and your cancellation rights
The Consumer Rights Act 2015 establishes that you have the right to cancel a subscription contract within 14 calendar days of purchase, as long as you haven't received the service in full. This is known as your "cooling-off period" and applies even if you've started using the service.
If you're within 14 days of signing up, you're entitled to a full refund with no questions asked. Pro tip: Keep evidence of your original purchase date (email confirmation, bank statement) to support your claim.
Consumer contracts regulations 2013 and automatic renewal protections
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require the company to provide you with clear information about how to cancel, including an easy cancellation method. Manage Your Scores must make cancellation as simple as the sign-up process.
Additionally, the Payment Services Regulations 2017 give you specific rights to stop recurring payments. You can request your bank or card provider to block further charges, even if the subscription company refuses to cancel.
What the FCA says about credit monitoring services
The Financial Conduct Authority (FCA) regulates credit information services in the UK. Under FCA rules, the company must provide transparent terms and must honour your cancellation request promptly. If you're within 14 days of purchase, you have an unconditional right to cancel and receive a full refund.
How to cancel manage your scores step by step
Cancellation requires you to contact the company directly, either by post or through their official channels. Stopee recommends using written communication (email or post) so you have proof of your cancellation request.
Method 1: cancel by post to the registered address
Formal cancellation via post creates a paper trail that protects you. This is the most reliable method for subscription services.
- Write a formal cancellation letter on plain paper or email. Include:
- Your full name and account details (email address or customer ID)
- The date of the letter
- A clear statement: "I wish to cancel my Manage Your Scores subscription effective immediately"
- Your request for written confirmation of cancellation
- If within 14 days: "I am exercising my right to cancel within the 14-day cooling-off period and request a full refund"
- Post your letter to the registered address (see address section below)
- Keep a photocopy or photo of your letter for your records
- Send via Royal Mail Special Delivery or tracked method so you have proof of postage
- Wait 5-7 working days for a response
- If no response arrives within 10 days, follow up with another letter or contact Stopee for escalation guidance
Method 2: cancel via email (if available)
Email provides instant proof and is faster than post, though you should still follow up if you don't receive confirmation within 48 hours.
- Locate the company's customer service email address on the scoresmatter.co.uk website or in your account settings
- Send an email with a clear subject line: "Subscription cancellation request"
- Include all the details listed in Method 1 above
- Send a copy to yourself using BCC so you have timestamped evidence
- Wait for written confirmation from the company (typically within 48 hours)
- Warning: If the website doesn't display a customer service email, use the postal method instead
Method 3: through your online account dashboard
Some subscription services offer an online cancellation option in your account settings. This is the quickest method if available.
- Log into your Manage Your Scores account on scoresmatter.co.uk
- Navigate to your account settings or subscription management section
- Look for an option labelled "Manage subscription", "Billing", or "Cancel subscription"
- Follow the on-screen prompts and confirm your cancellation request
- Screenshot or save the confirmation page that appears
- Pro tip: Take a screenshot of the confirmation message and email it to yourself immediately - this is your proof
What happens after you cancel manage your scores
Cancellation doesn't happen instantly, and understanding the timeline helps you avoid paying for months you no longer use the service.
Timeline and access during cancellation
Once you submit your cancellation request, the company must acknowledge it within 3-5 working days. Your account access typically stops at the end of your current billing period, not immediately. For example, if you cancel on 15 June and your subscription renews on 1 July, you'll lose access on 1 July.
Check your confirmation email to verify the exact cancellation date. This prevents surprises when you try to log in.
Stopping future payments
Even after cancelling with Manage Your Scores, your bank may still process a final charge if you cancel mid-cycle. Pro tip: Contact your bank or card provider and tell them to block future payments from Manage Your Scores. You can do this through your online banking or by calling your provider's customer service. This provides a safety net if the company "forgets" your cancellation.
Refunds and getting your money back
Your refund rights depend on when you cancelled and whether you've used the service. Stopee ensures you understand exactly what you're entitled to claim.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your original purchase, UK consumer law entitles you to a full refund. The company must process this within 14 days of receiving your cancellation request, usually back to your original payment method.
Warning: Some subscription companies claim you forfeit the refund if you've accessed the service. This is illegal under the Consumer Rights Act 2015. You have an unconditional right to cancel and receive a full refund within 14 days, regardless of usage.
Refunds after the 14-day period
Once the 14-day cooling-off period expires, you're no longer entitled to an automatic refund just for cancelling. However, you won't be charged for any month after your cancellation request is confirmed. If the company continues to charge you after you've cancelled, that's a breach of contract and you can dispute it with your bank.
How to claim a refund if the company refuses
- Send a follow-up email or letter referencing your original cancellation request and the date you submitted it
- Quote the Consumer Rights Act 2015 and state your legal right to a refund within 14 days
- Give the company 7 days to respond
- If they refuse or ignore you, contact your bank and dispute the charge
- Request a chargeback (for debit or credit cards) - your bank can recover the money directly
- If the amount is significant, file a complaint with the Financial Ombudsman Service (FOS) - they investigate free of charge
Common mistakes when cancelling manage your scores
Many customers believe they've cancelled when they haven't, leaving them vulnerable to unwanted charges. Stopee has helped thousands avoid these costly errors.
Mistake 1: assuming the cancellation is complete without confirmation
Simply requesting cancellation isn't enough - you must receive written confirmation. Many people submit a cancellation request and assume it's done, only to discover they've been charged again.
Always wait for an email or letter confirming your cancellation. If you don't receive one within 10 days, send a follow-up message immediately.
Mistake 2: cancelling through chat or phone without documentation
Customer service representatives may promise to cancel your account, but without written proof, you have no evidence if they fail to do so. Always request written confirmation, even after a phone call.
Mistake 3: ignoring the final charge before cancellation takes effect
Your account typically doesn't cancel mid-cycle, so you'll receive a final charge on your renewal date. If you cancel on 20 June but your subscription renews on 1 July, expect that charge. Plan accordingly and avoid overspending.
Mistake 4: not blocking the payment at your bank level
Even after cancelling, some subscription companies occasionally charge again due to system errors. Protect yourself by instructing your bank to decline all future payments from Manage Your Scores. This is your safety net.
Checklist before and after cancelling
Use this checklist to ensure you've covered every step and protected yourself from post-cancellation issues.
| Action | Before cancelling | Completed |
|---|---|---|
| Confirm your billing date | Check your last statement to know when your next charge is due | |
| Download your credit report | Save a copy of your credit report before access is revoked (if needed) | |
| Find the cancellation method | Locate email address, postal address, or online cancellation option | |
| Submit cancellation in writing | Use email or post to create documented proof | |
| Receive written confirmation | Wait for email or letter confirming your cancellation and exact end date | |
| Block payments at your bank | Contact your bank and request to decline all future Manage Your Scores charges |
Contact address and how to escalate if they refuse to cancel
If Manage Your Scores refuses to cancel your subscription or ignores your cancellation request, escalation is your next step. Stopee recommends these formal channels for resolving disputes.
Official cancellation address for manage your scores
Send all formal cancellation correspondence to the registered address:
Manage Your Scores
Companies House
Crown Way
Cardiff
CF14 3UZ
United Kingdom
Send via Royal Mail Special Delivery (recorded delivery) so you have proof the letter arrived.
What to do if the company refuses to cancel
If Manage Your Scores refuses your cancellation request or continues charging after you've cancelled, you have legal recourse.
- Send a final formal letter stating: "You have breached my consumer rights under the Consumer Rights Act 2015 by refusing to cancel my subscription"
- Give them 7 days to respond
- If they don't respond or continue charging, file a complaint with the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk
- Dispute the charge with your bank - request a chargeback for unauthorised transactions after cancellation
- Contact Citizens Advice Consumer Service (0808 223 1133) if you need additional support navigating your rights
The financial ombudsman service (FOS)
The FOS investigates complaints against financial services companies free of charge. If you've cancelled and the company refuses to refund or continues charging, the FOS can order them to pay compensation. Complaints are handled within 8 weeks on average.
Why choose stopee to guide your cancellation
Cancellation can feel overwhelming when you're unsure of your rights or worried the company will fight back. Stopee has helped thousands of UK consumers cancel Manage Your Scores and other subscriptions with confidence and clarity.
Our step-by-step guides, legal references, and escalation pathways mean you're never alone when dealing with a reluctant company. Whether you need help drafting a cancellation letter, understanding your refund rights, or disputing a charge, Stopee provides the knowledge and confidence you need to take action.
Visit stopee.com today to explore guides for cancelling hundreds of subscription services. Stopee empowers you to reclaim control of your finances and end unwanted subscriptions once and for all.