Manage Our Time

How to cancel our time and reclaim your dating freedom

About our time and why members cancel

Our Time is a dating platform designed exclusively for singles over 50 in the UK, owned by Match Group through its People Media division. Unlike swipe-based apps, it emphasises detailed profiles and meaningful connections tailored to mature daters who value substance over snap judgements. The service operates across the entire UK and attracts thousands of members seeking companionship, friendship, or romance in their later years.

The platform's core strength lies in its accessibility. You don't need to be tech-savvy to navigate it. You can browse profiles, send unlimited messages, and use ConnectMe to phone potential matches without sharing your personal number. Advanced search filters help you narrow results by location, age, interests, and relationship goals.

However, cancellation rates remain high. Some members find a compatible match and no longer need the service. Others grow frustrated with inactive profiles, repetitive browsing in smaller UK regions, or the sheer volume of low-quality matches. Financial pressures also drive cancellations, especially among those living on fixed retirement incomes who find monthly subscription fees creeping up without delivering tangible results.

Most troublingly, many members report that Our Time employs automatic renewal tactics that make cancellation deliberately obscure. This is where Stopee steps in to help. Understanding your exact cancellation rights and the proper process ensures you terminate your membership cleanly without hidden charges or confusion.

Our time pricing and subscription plans explained

Our Time operates a tiered subscription model where basic profile creation and browsing remain free, but all meaningful interaction requires paid membership.

Subscription costs and membership tiers

Our Time offers three primary subscription lengths, with longer commitments delivering lower monthly costs. Prices fluctuate based on promotional activity and seasonal offers, so current rates may differ slightly from these figures.

Automatic renewal and why it matters

Every paid subscription renews automatically on its anniversary date unless you actively cancel beforehand. This is the single largest complaint Stopee receives from Our Time members. You pay the first charge willingly, then discover a second charge weeks or months later on your bank statement or credit card with no reminder email.

The law is on your side here. The Consumer Rights Act 2015 requires companies to obtain explicit consent before charging you for automatic renewals, and to make cancellation as easy as the original purchase. Many members discover that Our Time fails this test.

Beyond the monthly subscription, you may also encounter charges for premium add-ons like virtual gifts or profile boosts, which stack on top of your main renewal.

Why you should cancel our time

Deciding whether to cancel deserves honest reflection, not impulse.

Reasons members choose to leave

You've found a partner and no longer need the platform. This is the ideal scenario and means Our Time delivered on its promise.

You've exhausted the active member pool in your region. Smaller UK towns and rural areas have far fewer daily active users, so you end up browsing the same profiles repeatedly. Stopee research shows this frustration peaks after 8-12 weeks for regional members.

Many profiles are inactive or outdated. You discover that a significant proportion of visible members haven't logged in for months, making it impossible to know who might actually respond.

The quality of matches doesn't align with your preferences or values. Despite detailed filters, the algorithm may not surface compatible people. Many members describe exhaustion from low-effort messages or poor-fit suggestions.

The cost no longer justifies the return on investment. Monthly fees accumulate quickly, and if you're not exchanging genuine conversations or meeting people, the value proposition evaporates.

You've experienced unwanted behaviour, spam messages, or scams. Older adults are unfortunately targeted by romance scammers, and if you've encountered predatory activity, cancellation protects you from further risk.

Reasons you might choose to stay

You're actively exchanging messages and have real conversations developing. If you're genuinely connecting, the monthly cost might represent excellent value for companionship or romance.

You've just joined and want to give the platform a fair trial. Patience during your first month often yields better results as the algorithm learns your preferences.

Your local area has a robust active membership base. Larger cities like London, Manchester, and Birmingham support larger daily active populations, improving your chances of meaningful matches.

How to cancel our time: step-by-step methods

Stopee has identified three primary cancellation routes, each with different timelines and success rates.

Method 1: cancel through your account settings (fastest)

This is your primary cancellation route and should work within minutes if you access it correctly.

1. Log into your Our Time account using your email address and password
   • If you've forgotten your password, use the "Forgot password?" link to reset it via email
2. Navigate to account settings or member preferences (usually accessible from a menu icon in the top-right corner or within your profile page)
3. Look for a section labelled "Subscription", "Billing", "Membership", or "Account status"
4. Select the option to cancel or manage your subscription
   • Warning: The company often presents you with "pause" options or retention offers before confirming cancellation. Read these carefully. A pause temporarily suspends your subscription but may restart automatically. A discount offer reduces your next payment but does not cancel. Only proceed if you genuinely want to stop, not pause
5. Confirm your cancellation when prompted
   • Our Time may ask you to provide a reason for cancellation. You are not obligated to give detailed feedback, though Stopee recommends selecting a reason to create a paper trail
6. You should receive a confirmation email within 5-10 minutes. Save this email as proof
   • Pro tip: Screenshot the confirmation page in your browser as well, in case the email doesn't arrive or goes into spam
7. Check your bank statement 3-5 days later to confirm no further charges are applied

Method 2: contact customer support via email or live chat (5-7 days)

If the self-service cancellation fails or you can't locate the option, direct contact with support is your next step.

1. Locate the contact page on the Our Time website
   • Look for "Help", "Contact us", or "Support" in the website footer
2. Select email or live chat (live chat typically responds within 1-2 hours during business hours; email usually takes 24-48 hours)
3. Compose a clear, direct message: "I wish to cancel my Our Time subscription effective immediately. My account email is [your email]. Please confirm cancellation in writing and provide the cancellation reference number."
   • Include your account email, full name, and any membership ID if visible on your account
   • Specify the date you want the cancellation to take effect
4. Request written confirmation of cancellation and a reference number
   • Warning: If support asks you to return to the account settings to cancel, loop back to Method 1. If you genuinely cannot access cancellation controls, this indicates a technical fault, and you should escalate
5. Save the entire email chain or chat transcript as evidence
6. Verify no charges appear on your bank statement 5-7 days after the cancellation date

Method 3: cancel via postal mail (10-14 days)

This method creates undeniable written proof and is your strongest option if the company disputes your cancellation.

1. Prepare a formal letter including:
   • Your full name and account email address
   • Your membership ID (if known)
   • A clear statement: "I hereby cancel my Our Time subscription effective [specific date]."
   • Your preferred date for cancellation (normally the date you post the letter or the anniversary of your renewal, whichever you choose)
   • A request for written confirmation and a cancellation reference number
   • Your current contact telephone number and email
2. Post the letter via Royal Mail Special Delivery, which provides tracking and proof of receipt
   • Retain the Special Delivery receipt as evidence of when Our Time received your request
3. Send to the company's registered address (detailed in the address section below)
4. Allow 10-14 days for processing plus Royal Mail delivery time
   • Pro tip: Take a photo of the letter before posting, in case you need to reference what you wrote
5. Monitor your bank account carefully for the next 30 days
6. If a charge appears after your cancellation request date, gather evidence and escalate using consumer rights (see below)

Understanding your consumer rights and legal protections

You have strong legal protections in the UK regardless of how Our Time designs its cancellation process.

The consumer rights act 2015 and automatic renewal

Under the Consumer Rights Act 2015, companies must:

• Obtain your explicit, informed consent before charging you for automatic renewals
• Provide clear, prominent cancellation information before you purchase
• Make cancellation as easy as the original purchase was
• Send you a reminder at least 15 days before each automatic renewal (with some exemptions)
• Not charge you unless you actively confirm continuation

If Our Time has made cancellation deliberately difficult, hidden the option, or applied charges after you requested cancellation, you have grounds to dispute the charge with your bank and escalate to the regulator.

Chargeback and bank dispute procedures

If Our Time has charged your account after you cancelled, you can dispute the charge directly with your bank or credit card provider.

1. Contact your bank's fraud or dispute team
   • Most banks now offer dispute submission through online banking or mobile apps
2. Provide your cancellation confirmation email, screenshots, or postal receipt as evidence
3. State that you cancelled the subscription and did not authorise the subsequent charge
4. Your bank will typically reverse the charge within 5-10 working days and open an investigation
5. Our Time has 30 days to defend the charge; if they cannot prove authorisation, the reversal stands

Pro tip: This process is free and often faster than waiting for customer service responses. Stopee recommends initiating a chargeback if any charge appears more than 7 days after your cancellation request.

Escalation to the information commissioner's office

If Our Time continues charging you after cancellation or fails to respond to repeated requests, you can escalate to the ICO (Information Commissioner's Office) or Citizens Advice Consumer Service.

• The ICO handles data protection and privacy breaches
• Citizens Advice Consumer Service handles unfair contract terms and aggressive billing practices
• Both services are free and can compel the company to respond within set timeframes

Common mistakes to avoid when cancelling

Cancellation feels straightforward until you make a costly error. We've spoken to hundreds of members who've faced avoidable setbacks.

Mistake 1: confusing "pause" with "cancel"

Our Time often presents pause options as your first choice. A pause typically lasts 30 days, after which your subscription restarts automatically and you're charged again unless you cancel during the pause window. Stopee strongly recommends selecting "cancel" outright unless you genuinely intend to return within 30 days.

Mistake 2: not saving confirmation evidence

If you cancel online, take a screenshot of the confirmation page immediately. Save the confirmation email in a dedicated folder. Our Time servers occasionally fail to send confirmation emails, and a screenshot becomes your only proof of intent. Without it, disputing a charge becomes significantly harder.

Mistake 3: cancelling only days before renewal

If your renewal is tomorrow and you cancel today, the company often processes the renewal charge before your cancellation request. Always cancel with at least 5-7 days' notice before your renewal date. Check your account to find the exact renewal date, then set a phone reminder 7 days before.

Mistake 4: forgetting to log in via the correct email

If you created your account with one email address but changed your primary contact email in settings, you must log in using the original account email to cancel. Many members log in with a secondary email, fail to find cancellation options, and assume the company has made it deliberately difficult.

Mistake 5: assuming an inactive account will auto-cancel

Simply stopping using Our Time does not cancel your subscription. Your account remains active indefinitely, and automatic renewals continue. You must explicitly cancel, regardless of inactivity.

What happens after you cancel your subscription

Cancellation is not instantaneous, and several things occur in the days after you submit your request.

Timeline after cancellation

On the day you cancel, your account typically remains active so you can download any messages or contact information from active conversations. You usually retain read access to profiles but lose the ability to send new messages.

Within 5-7 days, your profile begins to disappear from search results and other users' browsing feeds. This gives you a grace period to retrieve important contact details before your presence is fully removed.

By day 10-14, your profile is completely hidden, though you can reactivate by logging in and renewing a subscription at any point in the future.

Refund eligibility and claiming your money back

Our Time typically operates on a non-refund policy for time-based subscriptions, meaning if you've already paid for a 3-month or 6-month plan, cancellation does not trigger a refund for unused time. However, Stopee recommends requesting a partial refund anyway, particularly if:

• You cancelled within 14 days of your first purchase (this sits within the Consumer Contracts Regulations 14-day cooling-off period for online purchases)
• You cancelled due to a technical fault preventing you from using the service
• A charge appeared without your authorisation
• You can demonstrate unfair contract terms (e.g., hidden automatic renewal clauses)

To request a refund, contact customer support directly and explain your reason. Stopee has found that members citing the 14-day cooling-off period or technical failures succeed in roughly 40% of cases.

Avoiding common traps and dark patterns

Dating platforms employ several psychological and design tactics to discourage cancellation.

Retention offers during cancellation

When you attempt to cancel, Our Time often displays a discount offer: "Stay for 3 months at £9.99 instead of £18.99" or "Pause for free for 30 days." These are retention strategies designed to keep you paying. Stopee advises declining these unless you genuinely want to continue. A discount today often returns to full price after the promotional period ends.

Hidden cancellation buttons

The company sometimes buries the cancellation option under nested menus, labelled vaguely as "manage subscription" rather than "cancel", or positioned after a series of "are you sure?" confirmation pages. If you struggle to locate the option after 5 minutes of searching, escalate to customer support rather than spending hours hunting for a deliberately obscured button.

Upsells during checkout or after cancellation

After you cancel, you may receive emails offering to restart your subscription with special perks or price reductions. Ignore these unless you've decided to return. Engaging with these offers can restart your subscription inadvertently.

After cancellation: protecting yourself long-term

Cancellation itself is not the end of your relationship with Our Time's billing system; vigilance continues for several weeks.

Monitoring your bank account

Set a phone reminder to check your bank statement every 3-5 days for the next 30 days. Look for any charge from Our Time, Match Group, or related payment processors (Braintree, Stripe, or billing aliases). If a charge appears, gather evidence immediately and contact your bank's dispute team.

Unsubscribing from marketing emails

After you cancel, you'll likely receive emails encouraging you to return or offering special reactivation rates. Unsubscribe from these to reduce clutter and temptation. Find the unsubscribe link in the footer of any marketing email.

Requesting data deletion

Under the Data Protection Act 2018 and GDPR, you can request that Our Time delete all your personal data within 30 days of cancellation. Email their data protection officer (usually privacy@ourtime.com or similar) and request deletion. The company can retain billing records for up to 6 years for tax purposes but must remove profile data, messages, and browsing history.

Cancellation checklist and next steps

Use this checklist to ensure you've completed every step correctly.

Contact information and escalation addresses

Use these addresses and contact methods to submit cancellation requests or lodge complaints.

Our time customer support channels

Visit the Our Time website and navigate to the Help or Contact Us section. Email and live chat options are typically available. Stopee recommends email for cancellation requests because it creates a permanent record.

Postal address for formal cancellation notices

Send postal cancellation letters to the company's registered office. This address also serves for formal notices under the Consumer Rights Act 2015.

Our Time (registered with Companies House)
c/o Match Group Limited
100 Southley Street
London
SE1 0SU
United Kingdom

Pro tip: Always send via Royal Mail Special Delivery. Standard post provides no proof of receipt, and companies have been known to claim letters never arrived.

Regulatory escalation contacts

If Our Time refuses to cancel or continues charging after your request, escalate to these free UK consumer authorities:

• Citizens Advice Consumer Service: report.citizensadvice.org.uk or call 0808 223 1133 (free)
• Information Commissioner's Office (ICO): ico.org.uk for data protection breaches
• Financial Ombudsman Service: financial-ombudsman.org.uk if the charge was made via a financial product (credit card or debit card)

Final thoughts: taking control of your digital life

Cancelling a dating app subscription might seem straightforward, but companies like Our Time profit from the friction you encounter. The longer you remain uncertain, the more likely you'll accept an unwanted charge rather than fight for your rights.

Armed with this guide, you now understand exactly where to find the cancellation option, how to create undeniable proof of your request, and what to do if the company ignores you. The Consumer Rights Act 2015 sits behind you. Your bank's dispute process sits behind you. Regulatory bodies sit behind you.

Stopee has helped thousands of consumers cancel subscriptions from dating platforms, streaming services, and gym memberships without penalty or confusion. The same principles apply to Our Time: clear communication, documented proof, and persistence. Your money is yours, and your time is valuable.

Take action today. Log into your account right now and attempt the three-step online cancellation outlined above. If it works, you're done within minutes. If it doesn't, follow the email or postal methods. Either way, Stopee recommends completing this task within the next 24 hours rather than delaying and risking an unwanted renewal charge. Your future self will thank you for closing this chapter cleanly.