Manage Rebase

How to cancel your rebase subscription and recover your fees

Understanding rebase and why you might want to leave

Rebase is a cloud-based software platform designed to streamline property transactions and conveyancing processes across the United Kingdom. The service provides digital tools for estate agents, solicitors, and conveyancers to manage property sales, client communication, and transaction tracking through a single online system. Like most Software-as-a-Service (SaaS) platforms, Rebase operates on a recurring subscription model, which means you pay regular fees to access the service.

When you subscribe to Rebase, you enter into a contractual relationship governed by standard terms and conditions. Understanding the nature of this agreement is essential before you decide to cancel, as it determines your legal rights, notice requirements, and potential refund eligibility. At Stopee, we help thousands of subscribers navigate these contracts and exit gracefully without losing money or facing unexpected charges.

Why businesses cancel rebase

Property professionals cancel Rebase for several common reasons. You might find the platform doesn't integrate well with your existing systems, or you've switched to a competitor offering better features for your firm's size. Some users discover the pricing no longer fits their budget after a price increase, whilst others simply need a simpler tool for their workflow. Regardless of your reason, Stopee is here to guide you through the cancellation process step by step.

Your rights under UK consumer law

If you're a small business or sole trader using Rebase, you may have protections under the Consumer Rights Act 2015. This legislation grants you the right to cancel digital services within 14 days of purchase, provided you haven't substantially used the service. After 14 days, your cancellation rights depend entirely on what your subscription agreement says. Most importantly, Rebase must honour the notice period and payment terms documented in your contract. At Stopee, we recommend always checking your original agreement before proceeding with cancellation.

Rebase pricing and subscription tiers

Rebase structures its pricing around tiered subscription models to suit firms of different sizes and operational needs.

Understanding your billing cycle

Rebase collects payment via direct debit or credit card on a fixed date each month or year, depending on which plan you selected. If you pay annually, you've committed to 12 months of service and typically face a longer notice period before cancellation takes effect. Monthly subscribers enjoy more flexibility but may pay a higher per-month rate. Under the Payment Services Regulations 2017, you have the right to stop recurring payments, but this doesn't automatically cancel your subscription with Rebase. You must formally request cancellation through the proper channels to avoid continued charges.

Hidden costs and renewal traps

Many Rebase users are caught off guard by automatic renewal charges. If your subscription renews annually, Rebase will charge you without explicit reminder unless you've explicitly cancelled beforehand. Some plans also include per-user fees or transaction-based charges on top of your base subscription, which can inflate your final bill. At Stopee, we always recommend reviewing your last three billing statements before cancelling, so you understand exactly what you're paying for and can identify any overcharges.

Should you cancel rebase

Deciding whether to cancel requires honest reflection about your needs and your contract terms.

Reasons to keep your subscription

• You use the platform regularly for case management and client communication
• Your firm has integrated Rebase with Land Registry and other third-party systems
• You're within the first 14 days and haven't used the service substantially
• You're locked into an annual contract with penalties for early exit
• The cost is reasonable compared to competitor alternatives

Strong reasons to cancel

• You've found a competing platform with better features at a lower price
• The platform doesn't integrate with your existing workflow or systems
• Rebase has increased your fees significantly and you're within notice period
• You're not using the service regularly enough to justify the monthly cost
• Your firm has downsized and you no longer need the number of user licences included
• You're within 14 days of purchase and haven't substantially used the service

At Stopee, we help you weigh these factors and move forward with confidence. If you're leaning towards cancellation, the next section walks you through the exact steps you need to take.

How to cancel your rebase subscription

The cancellation process depends on which method you use and whether you're within your notice period.

Cancellation via your online account

1. Log into your Rebase account using your email and password
   • Go to the login page at the Rebase website
   • Enter your credentials and click "Sign in"
2. Navigate to your account settings or subscription management section
   • Look for "Account", "Settings", or "Billing" in the main menu
   • Scroll down until you find "Subscription" or "Plan management"
3. Select the option to cancel or downgrade your plan
   • Click "Cancel subscription" or "End plan"
   • The system may ask you to confirm your reason for leaving
4. Review the cancellation terms and confirm
   • Check the cancellation date and any final charges
   • Read any warnings about data access after cancellation
   • Click "Confirm cancellation"
5. Save or screenshot your cancellation confirmation
   • The system should display a confirmation number or receipt
   • Screenshot this page immediately as evidence
   • Check your email for a cancellation confirmation within 24 hours
6. Verify the cancellation with your bank or card issuer
   • Contact your bank to confirm Rebase payments will stop
   • Ask for the cancellation reference number to quote

Cancellation via email or support ticket

1. Gather your account information
   • Write down your account email, company name, and subscription reference number
   • Note the current plan you're subscribed to and your billing date
2. Draft a cancellation email to Rebase support
   • Use a clear subject line: "Subscription cancellation request - [Your company name]"
   • State your intention to cancel with at least 30 days' notice (or your contract notice period)
   • Include all account details so support can identify your record quickly
3. Send the email to the Rebase support address or submit via their support portal
   • Keep the email professional and factual, avoiding emotional language
   • Send via registered email or use your email provider's read receipt feature
4. Wait for a cancellation confirmation from Rebase
   • Support should respond within 2-3 business days
   • They will confirm your cancellation date and any final billing information
5. Save all correspondence as proof of cancellation
   • Store the original email and all replies in a separate folder
   • Print copies or export to PDF for your records

Pro tip: Email cancellation creates a paper trail that protects you if Rebase claims they never received your request. Always use email rather than phone calls alone.

Timeline and what to expect after cancellation

Once you've submitted your cancellation request, several things happen automatically.

Immediate steps after cancellation

Your cancellation becomes effective on the date specified in your agreement, typically 30 days from your request. During this notice period, you can still access your Rebase account and export any data you need. Most firms use this time to download transaction records, client lists, and case files before losing access. At Stopee, we strongly recommend exporting everything important before your final billing date arrives.

What happens to your data

After your subscription ends, Rebase will usually disable your account access immediately or after a short grace period (often 30 days). Your historical data may remain in Rebase's systems for legal or compliance reasons, but you won't be able to retrieve it through the platform. This is why exporting your data during the notice period is crucial. Check your contract to understand Rebase's data retention policy and request any final exports before your access is revoked.

Final billing and refunds

Rebase will charge you for any remaining days of service up to your cancellation date. If you paid for an annual plan, you may be eligible for a partial refund of unused months, depending on your contract terms. Warning: Many annual contracts explicitly exclude refunds for early cancellation, so check your agreement carefully. If Rebase continues charging you after your stated cancellation date, contact your bank immediately to dispute the charge.

Your right to refunds and compensation

Refund eligibility depends on when you cancel and what your contract says.

Refunds within 14 days

Under the Consumer Rights Act 2015, you have the right to cancel digital services within 14 days of purchase and receive a full refund, provided you haven't substantially used the service. "Substantial use" typically means you've only accessed the platform for initial setup and testing, not regular case management or transaction processing. If Rebase refuses to refund you within 14 days, contact your bank to dispute the charge as an unauthorised transaction. Stopee can help you gather evidence of your minimal usage if Rebase challenges your refund claim.

Refunds after 14 days

After the 14-day cooling-off period, your refund rights depend entirely on your written subscription agreement. Most SaaS contracts stipulate that cancellation means no refund of pre-paid fees, especially for annual plans. However, if you can prove Rebase breached the contract (for example, by failing to provide promised features or consistent uptime), you may have grounds for compensation. In such cases, Stopee recommends sending a formal letter before claim to Rebase, explaining the breach and requesting a refund or credit. If Rebase ignores this, you can escalate to your local Small Claims Court.

Challenging unfair contract terms

The Unfair Contract Terms Act 1977 protects you from unreasonable or hidden charges in subscription agreements. If Rebase's contract contains vague cancellation terms, automatic renewal clauses without clear consent, or excessive early termination penalties, these may be legally unenforceable. Stopee advises documenting any misleading language in your original agreement and reporting it to the Competition and Markets Authority (CMA) if you believe the terms are unfair.

Common mistakes when cancelling rebase

Cancelling a business software subscription can feel stressful, especially when you're juggling firm operations and data migration.

Mistake 1: stopping payments without formally cancelling

Simply instructing your bank to block Rebase's recurring payments does not cancel your subscription. Rebase may continue to attempt collection, and you could face late payment notices or account suspension. Always submit a formal cancellation request through Rebase's official channels first, then monitor your bank statements to confirm payments stop. At Stopee, we've seen firms lose access to critical data because they thought blocking the payment was enough.

Mistake 2: not exporting data before the access cut-off date

Once your subscription ends, you lose all access to your files, client records, and case history unless you've already downloaded them. Rebase doesn't allow re-access after cancellation, even if you have legitimate business reasons. Use your notice period wisely to export everything in bulk. Most platforms offer a "data export" function in account settings; use it liberally and store the files on secure external storage.

Mistake 3: missing the notice deadline

If your contract requires 30 or 60 days' notice, missing this deadline means your cancellation won't take effect until the next notice period begins. This could trap you in another full month or year of charges. Mark your cancellation deadline in your calendar and submit your request at least one week early. Stopee recommends setting a phone reminder for 14 days before your annual renewal date so you never miss the deadline.

Mistake 4: not keeping proof of cancellation

Without written confirmation, Rebase can claim they never received your cancellation request and continue charging you. Always request a cancellation confirmation number via email and save all correspondence. If Rebase charges you after cancellation, you'll need this proof to dispute the charge with your bank and prove your claim to the Financial Ombudsman Service (FOS) if necessary.

Mistake 5: forgetting to cancel integrations and third-party links

If you've connected Rebase to your Land Registry account, client relationship management system, or accounting software, those integrations may remain active even after cancellation. Log into each connected service and revoke Rebase's access explicitly. Failure to do so could leave security vulnerabilities or cause data sync errors with your remaining systems.

After cancellation: next steps and checklist

Cancellation is just the start of moving your firm away from Rebase.

Data migration and integration

Your exported Rebase data needs to be imported into your new platform or archive system. Many conveyancing platforms offer migration support, so contact your new provider's onboarding team to discuss bulk import options. You may need to map Rebase fields to your new system's format, which can take days or weeks depending on data volume. Plan this transition carefully and run parallel systems for a week or two to catch any missing information. At Stopee, we know that data loss during migration can cripple a small firm, so take your time with this step.

Notifying clients and partners

If you've used Rebase to communicate with clients or share transaction documents, you'll need to move that workflow to your new system. Send a brief email to active clients explaining the change and confirming there's no disruption to their transactions. Update your integrations with Land Registry, local authority search providers, and other third-party services so they're pulling data from your new platform instead of Rebase.

Cancellation verification checklist

Disputing charges and escalation

If Rebase continues charging you after cancellation, or if they refuse your refund request, several escalation routes are available to you.

Step 1: contact rebase support directly

Send a formal email citing your cancellation confirmation number and requesting an immediate refund of any charges incurred after your cancellation date. Give Rebase 10 business days to respond. Keep the tone professional and factual; emotional language weakens your position.

Step 2: dispute the charge with your bank

If Rebase doesn't refund you within 10 days, contact your bank's fraud or disputes team and open a chargeback claim. Provide your cancellation confirmation, all correspondence with Rebase, and your bank statements showing unauthorised charges. Your bank has up to 90 days to investigate and typically sides with you if you have clear proof of cancellation.

Step 3: escalate to the financial ombudsman service

If your bank's chargeback fails or Rebase disputes the claim, you can file a complaint with the Financial Ombudsman Service (FOS). The FOS is free and handles disputes between consumers and financial service providers. You must file within six years of the disputed charge, though they accept complaints up to one year after the business's final response. Stopee has helped thousands of consumers escalate to the FOS and recover unauthorized charges.

Step 4: report to the competition and markets authority

If you believe Rebase's contract terms are unfair or their cancellation process deliberately confusing, report the issue to the Competition and Markets Authority (CMA). The CMA investigates unfair business practices and can take enforcement action against companies that breach consumer protection law. Your report doesn't entitle you to a refund directly, but it helps protect other users from the same trap.

Comparing rebase to alternatives

Before you cancel, consider whether another platform better suits your needs.

Each platform has different strengths. PropertyFlow offers deeper integrations if that's your priority, whilst LocalLogic is best for smaller practices on tight budgets. At Stopee, we recommend testing a competitor's free trial before you cancel Rebase, so you have hands-on experience with the alternative.

Contacting rebase support and cancellation address

If you need to contact Rebase directly to cancel or dispute charges, use these official channels.

Support contact information

Rebase operates as a cloud-based platform serving the UK property sector. For cancellation requests, account inquiries, or refund disputes, contact Rebase via their official support portal or email address found in your original account confirmation. Many SaaS providers list support contact details in your account settings under "Help" or "Contact us". If you have an annual contract or enterprise plan, you may have a dedicated account manager; contact them directly for faster resolution.

Pro tip: Always reference your subscription reference number and billing email address in all correspondence. This speeds up support's response time and reduces the risk of your request being lost or misrouted.

Formal cancellation notice address

If Rebase does not respond to email requests or support tickets within 10 days, you can send a formal notice of cancellation via registered post. Check your original subscription agreement for the registered office address. Your notice should include:

• Your full name and company name
• The email address registered to your Rebase account
• Your subscription reference number
• The date you want the cancellation to take effect (give at least 30 days' notice)
• A request for written confirmation of cancellation and final billing details
• Your contact phone number and email

Send this via Royal Mail Special Delivery so you have proof of delivery. Keep a copy for your records and follow up with an email confirming the letter's date and reference number.

Your consumer rights summary

UK consumer law protects you in several ways when cancelling digital services.

Consumer rights act 2015

This legislation grants you the right to cancel any contract within 14 days without penalty, unless you've substantially used the service. For digital services like Rebase, "substantial use" typically means you've processed multiple cases, accessed client data regularly, or made significant configuration changes. If you cancel within 14 days and haven't done these things, you're entitled to a full refund regardless of what the contract says.

Unfair contract terms act 1977

This law protects you from terms that are unreasonably one-sided or hidden in small print. If Rebase's contract includes automatic renewal with no opt-out, surprise price increases without consent, or impossible cancellation procedures, these terms may be unenforceable. Stopee recommends photographing or saving your original agreement so you can reference it if a dispute arises.

Payment services regulations 2017

Under these regulations, you have the right to revoke any payment order to your bank or card issuer, even if you've authorised recurring payments to Rebase. However, revoking the payment alone doesn't cancel your contract; Rebase could take legal action to recover unpaid fees. Always cancel formally with Rebase before instructing your bank to block payments.

Final thoughts and summary

Cancelling Rebase doesn't have to be complicated or stressful. By following the steps outlined in this guide, you'll navigate the process confidently and protect yourself from hidden charges or data loss. Stopee has helped thousands of consumers cancel subscriptions, dispute unfair charges, and migrate to better platforms. Whether you're leaving because you've found a superior alternative or because Rebase no longer fits your budget, your decision deserves respect and a smooth transition.

Remember: you have consumer rights under UK law, even if Rebase's contract says otherwise. If the company refuses to honour your cancellation request or continues charging after you've formally cancelled, escalate to the Financial Ombudsman Service or your bank. Stopee stands with you throughout this process, offering practical guidance and emotional support as you reclaim control of your subscriptions and your money. You've got this, and we're here to make sure your exit from Rebase is swift, documented, and hassle-free.