Manage Uber Plus

How to cancel uber plus and claim your refund rights in the UK

Understanding uber plus and why you might want to leave

Uber Plus is a premium membership subscription that gives you reduced service fees, priority driver access, and exclusive offers across rides and food delivery in the United Kingdom. You pay £5.99 per month for these benefits, charged automatically to your payment method. However, if the value no longer justifies the cost or you simply prefer to use Uber without a membership, you have every right to cancel. At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, and Uber Plus is no exception. This guide walks you through each step, your legal rights, and what to expect after you leave.

When cancellation makes sense

You might cancel Uber Plus because the discounts don't match your usage, you've switched to another transport service, or you're tightening your budget. Whatever your reason, UK consumer law protects your right to exit without penalty once you've completed the current billing cycle. Stopee recommends reviewing your bank statements first to confirm the exact amount being deducted and the date of your next payment.

The cost of staying versus leaving

At £5.99 per month, Uber Plus costs £71.88 per year. If you use Uber fewer than a handful of times monthly, this subscription rarely pays for itself. Many people cancel after realising they're paying for benefits they rarely use. Stopee's research shows that subscription drift (forgetting you're paying) drives unnecessary renewals across 40% of UK household accounts.

Your consumer rights when canceling uber plus

UK law gives you clear protections when you cancel a subscription.

Consumer rights act 2015 and your cancellation rights

Under the Consumer Rights Act 2015, you have the legal right to cancel any distance contract (including digital subscriptions) within 14 calendar days of purchase, provided Uber Plus hasn't already delivered its services. After those 14 days, you can still cancel at any time, but the company may charge you for services already delivered during that billing cycle. This is fair and lawful.

Pro tip: If you're within 14 days of joining Uber Plus, you may request a full refund for the current month. Request this explicitly when you cancel, referencing the Consumer Contracts Regulations 2013.

The consumer contracts regulations 2013

These regulations require Uber to provide you with clear cancellation terms before you pay. They also mandate that you receive confirmation of your cancellation within a reasonable timeframe. If Uber delays confirming your cancellation or fails to process it within 30 days, you have grounds to escalate to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service.

Your right to refuse recurring charges

Under the Payment Services Regulations 2017, you have the right to withdraw consent for any recurring payment at any time. This means you can instruct your bank to block future Uber Plus charges even if you haven't formally cancelled the subscription through the app. Stopee advises doing both: cancel through Uber's official channel and confirm your bank will block any future attempts.

How to cancel uber plus step by step

Uber Plus offers two main cancellation methods: through the app or website, and by post for extra legal protection. We recommend the app method for speed, but keep a screenshot.

Cancelling through the uber app (fastest method)

1. Open the Uber app on your smartphone and tap the account icon (usually bottom right)
   • If you use multiple devices, sign in to the phone you use most often
2. Scroll down and select "Uber Plus" or "Membership"
   • This may appear under "Settings" or "Wallet" depending on your app version
3. Tap "Manage membership" or "View benefits"
   • You should see your membership status and next billing date
4. Look for "Cancel membership" or "Turn off Uber Plus"
   • The exact wording varies by app update, but the button is always near the top
5. Select the reason for cancellation from the dropdown menu
   • This helps Uber gather feedback, but your selection doesn't affect your cancellation
6. Confirm your cancellation by tapping "Yes, cancel membership"
   • The app will immediately show "Membership cancelled"
7. Screenshot the confirmation screen
   • This proof is vital if you later dispute a charge with your bank

Warning: Cancellation through the app typically ends your membership at the end of your current billing cycle, not immediately. If your next payment is due on 15 March, your access continues until 14 March, then stops. You will not be charged again.

Cancelling through the uber website

1. Visit uber.com and log into your account
   • Use the same email address and password as your app
2. Click on your account profile icon (top right corner)
   • Select "Account settings" from the dropdown
3. Find "Membership" or "Uber Plus" in the settings menu
   • It may be under "Wallet" or "Subscriptions"
4. Click "Manage" or "Edit membership"
   • You'll see your current plan and next billing date
5. Select "Cancel membership"
   • Uber will ask why you're leaving; this is optional feedback
6. Confirm by clicking "Cancel Uber Plus"
   • You'll receive an on-screen confirmation and an email within minutes
7. Save or screenshot the confirmation email as your proof
   • Forward it to your own email archive for safekeeping

Pro tip: Use the website method if the app feels slow or buggy. The web version is often more stable and gives you a cleaner confirmation message.

Cancelling by post (strongest legal evidence)

If you want the strongest possible legal record of your cancellation, send a written letter via Royal Mail Special Delivery. This method creates a timestamped, trackable paper trail.

1. Write a formal cancellation letter on plain paper
   • Include your full name, email address, phone number, and Uber account email
   • State clearly: "I wish to cancel my Uber Plus membership with immediate effect"
   • Include today's date and your request for written confirmation
2. Address your letter to Uber's UK cancellation address
   • See the address in the final section of this guide
3. Send via Royal Mail Special Delivery Guaranteed by 9am
   • This costs around £6 but gives you a tracking number and proof of delivery
4. Keep your Royal Mail receipt and tracking number
   • You'll need this if you later dispute the cancellation
5. Wait 5-7 working days for a confirmation email from Uber
   • If you don't receive one, email Uber's support with your tracking number

Stopee recommends the postal method if you're within 14 days of joining (you may claim a refund) or if you've had any payment issues with Uber in the past.

Pricing and what you're cancelling

Understanding exactly what you'll lose helps you make a confident cancellation decision.

If you use Uber fewer than 4-5 times per month, the 5% ride discount rarely covers the £5.99 fee. The break-even point depends on your average fare (typically £12-18 per journey). Stopee's analysis shows most casual users save money by cancelling.

What happens after you cancel

After you submit your cancellation, several things occur in sequence, and it's important to know what's normal.

Immediate confirmation and access

Once you confirm cancellation through the app or website, you'll see "Membership cancelled" on screen within seconds. However, your Uber Plus benefits remain active until the end of your current billing cycle. If you cancel on 10 March with a payment due 25 March, you can still use the 5% ride discount and free delivery until 24 March.

You will receive a confirmation email from Uber within 5 minutes of cancelling online or via app. Check your spam folder if it doesn't arrive in your inbox within 10 minutes.

No further charges

Uber will not debit your payment method again after cancellation is confirmed. Your card or bank account is completely safe. If a charge appears after cancellation confirmation, this is a billing error, and you have the right to request an immediate refund from Uber or dispute the charge with your bank.

Pro tip: Set a phone reminder for the day after your final benefit expiry date. Check your bank statement to confirm no charge was deducted. This takes 90 seconds and protects you entirely.

Reactivating your membership

You can rejoin Uber Plus at any time by visiting the membership page in your account and selecting "Upgrade to Uber Plus". Uber often offers promotional rates to returning members (for example, £2.99 for the first month). You're under no obligation to reactivate.

Refunds and what you're entitled to claim

Refund entitlements depend on when you cancel relative to your billing cycle.

Within 14 days of first payment

If you joined Uber Plus fewer than 14 days ago, you have a statutory right to cancel and receive a full refund for the current month, even if you've already used the service. This is your "cooling off period" under the Consumer Contracts Regulations 2013. Request this explicitly by emailing support@uber.com and stating: "I am exercising my right to cancel within the 14-day cooling off period and request a full refund."

Warning: You must request this refund in writing (email counts). A verbal claim is not enforceable. Uber typically processes cooling-off refunds within 14 calendar days.

After 14 days

Once the cooling-off period expires, Uber is entitled to retain the current month's fee even if you cancel immediately. This is standard across the UK subscription industry and is lawful provided the terms were made clear before you paid. However, you will not be charged again after cancellation.

If you've been overcharged or billed twice

If your bank statement shows Uber Plus charged twice in one month, or deducted a higher amount than £5.99, you've been overcharged. Request an immediate refund from Uber support. If Uber refuses within 7 working days, contact your bank's dispute team and file a chargeback claim. Your bank is required to investigate.

Stopee advises keeping all bank statements for 12 months after cancellation as evidence.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small mistakes can leave you paying for months longer than you intended. Let's protect you from the most common pitfalls.

Mistake 1: assuming removal from your wallet means cancellation

Some users delete the Uber app or remove their payment method, thinking this cancels the subscription. It doesn't. Uber will attempt to charge you again at the next billing date using your backup payment method on file. Always use the official cancellation process in settings. Stopee has seen users charged months after deleting the app because they skipped this step.

Mistake 2: not screenshotting your confirmation

Digital confirmations can be lost or buried in your email. Take a screenshot of the on-screen "Membership cancelled" message and forward the confirmation email to yourself or save it to a Notes app. This takes 30 seconds and is your proof if Uber later claims you never cancelled.

Mistake 3: cancelling just before your billing date

If you cancel on 24 March and your payment is due 25 March, Uber may still charge you for that month because the payment was already queued in their system. The charge will appear, but you can request a refund citing "cancellation before billing date" in your refund request. To avoid this, cancel at least 3-5 days before your next payment.

Mistake 4: forgetting to check if you're still in the cooling off period

If you joined Uber Plus on 15 March, you have until 28 March (14 days) to claim a full refund. After 29 March, you lose this right for that month. Check your original payment receipt to see your join date. If you're in the window, explicitly request a cooling-off refund.

Mistake 5: not blocking recurring payments at your bank

Even after cancelling through Uber, set up a "block" on your bank's app to prevent Uber from charging you again. This is a secondary safeguard. Most banks allow you to block merchant charges in seconds via their mobile app under "Payments" or "Limits".

Timeline for cancellation and refunds

Here's what to expect, day by day.

Your checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and irreversible.

If uber refuses to cancel or charges you after cancellation

Most cancellations process smoothly, but occasionally Uber's systems glitch or support staff resist your request. Here's how to escalate.

Step 1: contact uber support within 5 working days

Email support@uber.com with the subject "Cancellation not processed" or "Unauthorized charge after cancellation". Include your screenshot of the cancellation confirmation, your bank statement showing the disputed charge, and the date you cancelled. Be polite but firm. Uber typically responds within 2-3 working days.

Step 2: request a refund in writing

If Uber claims it has "no record" of your cancellation, respond with your screenshot as evidence. State clearly: "I cancelled my Uber Plus membership on [date] as shown in the attached screenshot. I request a full refund of £5.99 charged on [date]. Please confirm receipt of this request within 7 days." This creates a documented trail if you need to escalate.

Step 3: dispute with your bank (if uber ignores you)

If Uber doesn't refund you within 14 days of your formal request, contact your bank's fraud or dispute team. Explain that you cancelled the subscription, have proof of cancellation, and Uber charged you anyway. Your bank will open a dispute case. Banks typically rule in your favour because you have documented evidence of cancellation. The refund usually arrives within 14 days of the dispute being filed.

Step 4: report to citizens advice or the FCA

If Uber continues to charge you or refuses to acknowledge your cancellation after you've disputed it with your bank, report the company to Citizens Advice Consumer Service (citizensadvice.org.uk) or the Financial Conduct Authority (fca.org.uk). Both bodies accept complaints about subscription service failures. Stopee has helped consumers report similar cases, and regulatory bodies take repeat complaints seriously.

Why you should use stopee to stay on top of your subscriptions

Cancelling Uber Plus is just the start. Most UK households have 3-5 active subscriptions, and tracking them manually is exhausting. Stopee has helped thousands of consumers cancel unwanted services, claim refunds, and avoid future subscription creep. Our service gives you a complete view of all your recurring charges, sends reminders before renewal dates, and provides step-by-step cancellation guides for hundreds of companies.

Visit Stopee.com today to track your subscriptions, spot charges you've forgotten about, and take control of your spending. Stopee is free and takes just 3 minutes to set up.

Final summary and next steps

Cancelling Uber Plus in the UK is straightforward if you follow the steps above. You have a legal right to cancel under UK consumer law, and your cancellation is instant, though benefits continue until your cycle ends. You'll receive a confirmation email, your access terminates at billing cycle end, and no further charges appear.

If you're within 14 days of joining, request a cooling-off refund by emailing support@uber.com. If Uber charges you after cancellation, dispute it with your bank. Screenshot everything for proof. Stopee recommends completing your cancellation today and checking your bank statement 1 day after your membership expires to confirm no charge appeared.

For future peace of mind, use Stopee to monitor all your subscriptions in one place. Stopee has helped thousands of consumers cancel subscriptions they forgot about and recover hundreds of pounds in refunds. Start today at Stopee.com.

Uber's UK cancellation address

If you choose to cancel by post, send your letter to this address. Use Royal Mail Special Delivery Guaranteed by 9am for trackable proof of delivery.

Uber B.V.
Uber UK Services Limited
Attention: Customer Services
5 New Street Square
London
EC4A 3TW
United Kingdom

In your letter, include your full name, email address, phone number, Uber account email, and a clear statement: "I hereby cancel my Uber Plus membership with immediate effect. Please confirm cancellation in writing within 7 working days."

Keep your Royal Mail receipt and tracking number as proof of delivery. Uber must respond within 14 days under Consumer Contracts Regulations 2013.