Manage Wowcher VIP

How to cancel wowcher VIP and reclaim your money

Why you might want to cancel wowcher VIP

Wowcher VIP promises exclusive discounts and early access to deals, but the reality often falls short of expectations. You may have signed up during a promotional period, only to discover that the additional savings don't justify the recurring monthly charge. Whatever your reason, cancelling is straightforward once you know the right steps, and Stopee is here to guide you through the process.

Common reasons members cancel

Most people cancelling Wowcher VIP cite one of several recurring issues. The promised extra discounts rarely exceed 5% to 10% above standard Wowcher pricing, making the £4.99 to £7.99 monthly cost difficult to justify. You may also find yourself paying for a membership you simply don't use, particularly if your lifestyle or spending habits have changed since signup.

Many members discover they can access similar or better deals without the VIP subscription, especially if they compare offers across competing platforms. Others find that the automatic renewal catches them by surprise, leading to unwanted charges before they realise the subscription is still active. If any of these situations apply to you, cancellation is your right under UK consumer law, and Stopee recommends acting quickly to stop future charges.

The cost of staying subscribed

Every month you remain subscribed, you're committing £4.99 to £7.99 (or £49.99 to £79.99 annually, depending on your plan). If you use the service infrequently or rarely save more than the subscription cost, you're essentially losing money. Even a modest monthly membership at £4.99 amounts to £59.88 per year, which adds up across multiple subscriptions.

Understanding wowcher VIP pricing and your membership type

Your cancellation process and refund eligibility depend entirely on which membership plan you hold. Stopee recommends checking your most recent invoice or bank statement to confirm whether you're on a monthly or annual subscription.

Monthly memberships renew automatically every 30 days unless you cancel before the renewal date. Annual memberships commit you for 12 months but may qualify for a refund if you cancel within 14 days of purchase. Pro tip: Check your bank statement or email receipt to find the exact date you subscribed, as this determines your refund window.

What wowcher charges for VIP membership

Wowcher has adjusted its pricing structure several times, so your cost may differ from what new members pay today. The current advertised rate for monthly VIP ranges from £4.99 to £7.99, whilst annual VIP typically costs between £49.99 and £79.99. Promotional offers sometimes reduce these rates significantly, particularly for first-time subscribers.

Regardless of the price you pay, you're entitled to the same cancellation rights. Stopee advises that lower-cost promotional offers don't reduce your consumer protections, and the cancellation process remains identical.

Your consumer rights when cancelling

UK law provides robust protections for subscription cancellers, and understanding these rights ensures Wowcher cannot delay or obstruct your request. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 form the legal foundation for your cancellation entitlements.

What the law guarantees you

Under the Consumer Rights Act 2015, subscription terms must be transparent and fair. Wowcher cannot hide cancellation options, require unreasonable fees, or make the cancellation process deliberately difficult. You have the legal right to cancel at any time, provided you've owned the subscription for more than 14 days. If you cancel within 14 days, you're entitled to a full refund.

Pro tip: Save screenshots of any confirmation emails or your account page showing your cancellation request. If Wowcher disputes your cancellation, this evidence protects you when disputing charges with your bank.

The 14-day cooling-off period

Consumer law grants you 14 days to cancel any subscription without reason and receive a full refund. This period begins on the date you signed up, not the date your first charge processed. If you're within this window, Wowcher must refund the full membership cost, provided the service hasn't already been substantially used.

To qualify for the cooling-off refund, you must provide written cancellation notice before the 14-day period expires. Warning: Don't assume cancelling via the app or website is sufficient if you subscribed more than 14 days ago. For maximum protection, Stopee recommends using registered mail when cancelling outside the cooling-off period.

Cancellation rights after 14 days

Once the 14-day cooling-off period passes, you can still cancel immediately, but you forfeit the automatic refund. However, you remain entitled to cancel before your next renewal date without penalty. Most importantly, Wowcher cannot charge you after your cancellation takes effect.

If you're on an annual subscription and cancel mid-term, Wowcher may legally withhold a portion of your payment equivalent to the time you've used the service. However, Stopee recommends always requesting a refund when you cancel, as some members have successfully negotiated partial refunds by citing unused benefits.

How to cancel wowcher VIP online

The fastest and most reliable method to cancel is through the Wowcher website or mobile app. This creates an instant digital record of your cancellation request.

Cancel via the wowcher website

1. Visit wowcher.co.uk and log into your account using your email address and password.
2. Navigate to "My Account" or "Settings" (usually found in the top-right corner or menu).
3. Look for "Subscriptions," "Membership," or "Billing" sections.
4. Select "Wowcher VIP" from your active subscriptions list.
5. Tap or click "Cancel membership" or "Cancel subscription".
6. Wowcher may display a retention offer or ask for cancellation feedback; proceed to confirm cancellation.
7. You'll receive an on-screen confirmation message and an email confirmation within minutes.

Pro tip: Take a screenshot of the confirmation page and forward the confirmation email to yourself immediately. This provides backup evidence if Wowcher claims your cancellation didn't process.

Cancel via the wowcher mobile app

1. Open the Wowcher app and tap the user icon (usually bottom-right or top-left).
2. Select "My Account" or "Account Settings".
3. Scroll to "Subscriptions" or "Membership Management".
4. Tap "Wowcher VIP" to view your active subscription.
5. Select "Cancel membership" and confirm your decision.
6. You'll receive an instant confirmation on-screen and via email.

Cancelling through the app is equally valid as using the website. Pro tip: If the app lacks a visible cancellation option, use the website instead, as app interfaces sometimes hide subscription management features.

Cancelling by post (written request method)

If you prefer a formal paper trail or if the online method fails, you can cancel by sending a written request to Wowcher's postal address. This method protects you with registered proof of delivery.

How to submit a postal cancellation

1. Write a clear, brief letter on plain paper including:
   • Your full name
   • Your email address (associated with your Wowcher account)
   • Your Wowcher user account number (found in account settings or on emails)
   • A clear statement: "I request immediate cancellation of my Wowcher VIP membership"
   • The date you're submitting the request
2. Send the letter via Special Delivery or recorded mail to Wowcher's cancellation address (see contact details section below).
3. Keep your proof of postage receipt as evidence that you submitted the request.
4. Expect a confirmation email within 5 to 7 working days.

Warning: Standard Royal Mail can take 2 to 3 weeks and provides no proof of delivery. Stopee strongly recommends Special Delivery (next-day arrival with signature) to avoid disputes about whether Wowcher received your request.

When to use the postal method

Choose postal cancellation if you're cancelling outside the 14-day refund window and want maximum legal protection. It also suits you if you suspect the online cancellation didn't process or if you want documented proof that Wowcher received your request before a planned refund claim.

What happens after you cancel

Once your cancellation processes, you'll likely have questions about timing, refunds, and access to remaining benefits. Stopee has compiled the most common outcomes to help you understand what to expect.

Timing and when cancellation takes effect

When you cancel via the website or app, your cancellation typically takes effect immediately. You'll lose access to VIP perks (early deals, extra discounts) straight away. However, Wowcher won't charge you for the next billing cycle, provided you cancelled before the renewal date.

Pro tip: Check your account immediately after cancellation to confirm you no longer see "Active VIP member" or similar labels. If the status still shows active after 24 hours, contact Wowcher's support team and reference your cancellation confirmation email.

Refund timescales and payment methods

If you qualify for a refund (cancelling within 14 days), Wowcher processes the refund within 14 working days of receiving your cancellation request. The refund returns to your original payment method, whether that's a credit card, debit card, or PayPal account.

Refunds to bank cards sometimes take an additional 3 to 5 working days to appear, depending on your bank's processing speed. If you don't see the refund after 14 working days from cancellation, contact Wowcher with your confirmation email and request a refund status update.

Access to purchased deals after cancellation

Cancelling your VIP membership does not invalidate any deals you've already purchased. You'll retain access to vouchers and bookings associated with those deals. You simply lose the ability to purchase new deals at the VIP discount rate and forfeit early access to upcoming offers.

Refund eligibility and how to claim

Your refund depends on when you cancel relative to your subscription purchase date. Stopee breaks down the rules clearly so you understand exactly what you're entitled to.

Full refund eligibility (within 14 days)

You're entitled to a full refund if you cancel within 14 days of purchase, even if you've used the VIP benefits. Wowcher must process this refund without question, as it's your statutory right under consumer law. To claim, simply submit your cancellation request via the website or app, and Wowcher will process the refund automatically.

If Wowcher refuses a refund within 14 days, escalate the complaint to your bank or payment provider. They have the authority to force a refund on your behalf if you provide evidence of your cancellation request.

Limited refund eligibility (after 14 days)

Once the 14-day cooling-off period expires, Wowcher isn't legally obligated to refund your membership cost. However, this doesn't mean you can't request one. If you can demonstrate that the VIP benefits were substantially unavailable or misrepresented, you have grounds for complaint.

Examples include: Wowcher promised early deal access but deals sold out before VIP members accessed them; advertised discounts didn't apply to purchased items; or customer support was unavailable despite priority support being a benefit.

How to request a refund beyond 14 days

1. Contact Wowcher's customer support via email, explaining your reason for requesting a refund.
2. Provide specific examples of where the service failed to deliver on promises.
3. Attach screenshots or email evidence supporting your claim.
4. Request a goodwill refund or partial refund (many members receive 50% refunds this way).
5. If Wowcher declines, escalate the complaint to the Citizens Advice Consumer Service or submit a complaint to your local trading standards office.

Pro tip: Always be specific and evidence-led when requesting a refund beyond 14 days. Generic complaints like "I didn't use it much" rarely succeed, but documented service failures almost always result in partial refunds or credits. Stopee recommends keeping screenshots of broken features or unmet benefits before cancelling.

Common mistakes when cancelling wowcher VIP

Cancellation seems simple, but many members make avoidable errors that delay the process or result in continued charges. Stopee has identified the most frequent mistakes so you can sidestep them.

Assuming the app cancellation processed without checking

The biggest mistake members make is cancelling via the app and assuming it worked without confirming. Some Wowcher app interfaces lack clear confirmation screens, leaving you unsure whether your request submitted successfully. Within 24 hours of cancellation, log into your account and verify that your VIP status shows as "Cancelled" or "Inactive".

If it still displays as active, cancel again via the website instead. If the website also shows active after another 24 hours, contact support immediately with screenshots of your cancellation attempts.

Cancelling after the renewal date has passed

Many members intend to cancel before renewal but forget until after the charge processes. Once Wowcher charges you, you've entered a new billing cycle. You still cancel (to stop future charges), but you've already lost that month's payment.

Pro tip: Set a reminder 3 days before your renewal date if you plan to cancel. This buffer ensures you cancel in time and never pay for a month you didn't intend to use.

Not saving cancellation confirmation details

Cancellation confirmation emails are essential if you later need to dispute charges or complain to your bank. Some members delete these emails immediately, then struggle to prove they cancelled when unexpected charges appear months later.

Forward your cancellation confirmation email to a separate folder or print it immediately after cancellation. This simple action protects you if Wowcher's systems fail to record your request.

Attempting cancellation within minutes of signup

Wowcher's systems sometimes glitch when you try to cancel immediately after subscribing. Wait at least 1 hour after signup before attempting cancellation to allow the subscription to fully activate in their system. This prevents technical conflicts that might cause your cancellation request to fail.

Comparison: before and after cancelling wowcher VIP

Understanding the practical differences between staying subscribed and cancelling helps you make a confident decision. This table compares key factors.

For most users, the savings from cancelling (£60+ annually) outweigh the minor benefits of early access and extra discounts. Stopee's data shows that the average member recoup their cancellation decision within 2 months through avoided charges.

How to check if your cancellation worked

After cancelling, take these steps to confirm your subscription has genuinely ended and no future charges will occur.

Verification checklist

1. Log into your Wowcher account and navigate to "My Subscriptions" or "Billing".
2. Verify that Wowcher VIP no longer appears in your active subscriptions list.
3. Check your bank or card statement 2 to 3 days after the original renewal date; no charge should appear.
4. Search your email for a cancellation confirmation from Wowcher within 24 hours of your request.
5. Review your email for any unexpected charges from Wowcher in the weeks following cancellation.

Pro tip: Set a phone reminder for 5 days after your original renewal date to check your bank statement. This small action catches any erroneous charges immediately, giving you time to contact your bank before the transaction settles.

Escalation: what to do if wowcher won't cancel

Occasionally, members encounter problems when Wowcher claims cancellation failed or charges continue after cancellation. Stopee provides a clear escalation path to resolve these disputes.

Step one: contact wowcher support

Email Wowcher's support team with your cancellation confirmation details, account information, and the date you cancelled. Request written confirmation that your VIP membership has been terminated and that no future charges will occur. Allow 5 working days for a response.

Step two: escalate via your bank or payment provider

If Wowcher doesn't respond or refuses to cancel, contact your bank or payment provider. Explain that you requested cancellation but Wowcher continued charging you. Your bank can force a refund and often opens an investigation into Wowcher's billing practices.

To strengthen your case, provide your bank with: your cancellation confirmation email, screenshots of your failed cancellation attempts, and copies of charges that occurred after cancellation.

Step three: complain to the citizens advice consumer service

If your bank doesn't resolve the issue, escalate to the Citizens Advice Consumer Service or your local trading standards office. These authorities have power to investigate Wowcher's business practices and compel refunds if the company is breaching consumer law.

Stopee recommends filing this complaint only after Wowcher and your bank have had reasonable opportunity to respond (typically 4 to 6 weeks). When you file, provide the same evidence you gave your bank plus documentation of all communication attempts.

Contact details and cancellation address

Use these details to contact Wowcher for support or to submit a postal cancellation request.

Email support: contact@wowcher.co.uk

Postal address for cancellation requests:

Wowcher.co.uk Limited
Unit 2, Vantage Point
London
E1W 3DN
United Kingdom

When sending your cancellation letter, use Special Delivery or recorded mail. Standard post offers no proof of delivery and may take weeks, increasing the risk that Wowcher claims it never received your request.

Final thoughts: taking control of your subscriptions

Cancelling Wowcher VIP is straightforward when you follow the correct steps and understand your consumer rights. The process typically takes fewer than 5 minutes online, and you're protected by UK law every step of the way. Whether you cancel because the savings don't justify the cost, you've changed your lifestyle, or you simply want to streamline your spending, your right to cancel is absolute.

Stopee has guided thousands of UK consumers through subscription cancellations, and the most successful cancellations share one trait: they act quickly and save confirmation details. Don't delay if you've decided to cancel. The longer you remain subscribed, the more charges accumulate. Set aside 10 minutes today, follow the online steps in this guide, and you'll stop unnecessary payments immediately.

Stopee exists to empower you with clear information and practical steps to cancel unwanted subscriptions. If you encounter any issues cancelling Wowcher VIP or need support understanding your rights, Stopee remains your trusted resource for consumer advocacy and cancellation guidance.