Manage Everand

How to cancel your everand subscription in the UK and reclaim your reading freedom

What is everand and why you might want to leave

Everand is a subscription service offering unlimited access to ebooks, audiobooks, magazines and documents on a Netflix-style model. You pay a monthly fee and can consume as much content as you want from their library of over one million titles. The service rebranded from Scribd in 2023 and operates throughout the UK, accessible via their website or mobile apps for iOS and Android devices.

The platform appeals to heavy readers who consume multiple books monthly and want to avoid purchasing individual titles. Most subscribers appreciate the offline download feature, which lets you save content to your device for reading without an internet connection. However, the service uses a credit system for certain premium and newer titles, meaning you don't get entirely unlimited access to everything despite what initial marketing suggests.

At Stopee, we understand that subscription fatigue is real. You might have signed up for Everand expecting unlimited reading but discovered the library doesn't match your preferences, or you've simply run out of time to use the service. Whatever your reason, we're here to guide you through cancellation efficiently and ensure you understand your rights as a UK consumer.

Current pricing and what you're paying for

Understanding your subscription cost helps you make an informed decision about cancellation.

Everand charges your payment method automatically each month unless you cancel beforehand. If you're on a free trial, your subscription converts to paid access on day 31 unless you cancel before that date.

Red flags that signal cancellation time

You might want to cancel Everand if you're experiencing any of these common frustrations. First, the content library may not align with your reading habits. Heavy romance readers, for instance, often find the selection limited compared to literary fiction. Next, the credit system feels misleading to many users who expected truly unlimited access. Additionally, you might simply lack time to read with a busy schedule, making the monthly fee feel wasteful. Some subscribers discover they prefer purchasing physical books or using their library's free digital lending service instead. Most importantly, if you're unhappy with the service, cancellation puts your money back in your pocket.

Your consumer rights when cancelling everand

UK law provides you with strong protections when cancelling digital subscriptions, and you should understand these rights before proceeding.

Consumer rights act 2015 protections

The Consumer Rights Act 2015 gives you a 14-day cancellation window from the date you first subscribe or receive the first invoice. During this period, you can cancel for any reason and receive a full refund, even if you've used the service. This applies to both monthly and annual subscriptions.

After 14 days, you can still cancel your subscription at any time, though you won't receive a refund for the current billing period. The key is that subscriptions must allow cancellation at least as easily as they allowed signup. Everand meets this standard by offering multiple cancellation methods.

Pro tip: If Everand's cancellation process is deliberately hidden or harder to access than the signup process, you have grounds to lodge a complaint with the Consumer Rights Office. Stopee recommends documenting your cancellation attempts with screenshots if you face barriers.

Right to request cancellation in writing

You have the legal right to cancel in writing if you prefer a documented record. Send a postal request to Everand's registered address (provided below) stating your intention to cancel your subscription, your account email, and your preferred cancellation date. Keep a copy and consider using Royal Mail Special Delivery for proof of sending.

Digital communication (email) also constitutes valid cancellation notice. Many subscribers find this method reassuring because you receive confirmation of your request and maintain evidence of your cancellation attempt.

How to cancel your everand subscription

Stopee has processed thousands of cancellations and identified the fastest, most reliable methods for each platform.

Cancelling via the everand website

This method works from any web browser and takes approximately five minutes.

1. Visit www.everand.com and log into your account using your email and password
   • If you've forgotten your password, select "Forgot password" and follow the email reset link
2. Select your profile icon or "Account" from the menu in the top right corner
   • On mobile browsers, this may appear as a menu icon (three horizontal lines)
3. Navigate to "Subscription" or "Subscription settings"
   • This section displays your current plan, next billing date and payment method
4. Select "Manage subscription" or "Change plan"
   • Look for a link that says "Cancel subscription" or "End subscription"
5. Choose your reason for cancellation from the dropdown menu
   • Everand asks this for feedback, but your reason doesn't affect approval
6. Confirm your cancellation by selecting "Cancel subscription" or "Proceed with cancellation"
   • You'll receive an on-screen confirmation message and a confirmation email
7. Check your email inbox and spam folder for the cancellation confirmation from Everand
   • This email is your receipt and proof of successful cancellation

Warning: If you don't see a "Cancel subscription" option, you may be viewing a different account settings page. Return to step 2 and ensure you're in the subscription or billing section specifically.

Cancelling via the everand mobile app

The mobile app process is nearly identical to the website but uses slightly different navigation.

1. Open the Everand app on your iPhone, iPad or Android device and tap the profile icon (usually located in the bottom right corner)
   • On some versions, this appears as three horizontal lines or a user silhouette icon
2. Select "Account" or "Settings"
   • You may need to scroll down to locate this option
3. Tap "Subscription" or "Membership"
   • This section displays your current plan status and renewal date
4. Select "Manage subscription" or "Change plan"
   • On iOS, this may open Apple's App Store subscription settings
   • On Android, this may redirect to Google Play's subscription management
5. Look for "Cancel subscription" and tap it
   • Follow any additional prompts and confirm your cancellation
6. Verify that you receive a confirmation message on screen and via email
   • If you were directed to iOS or Android settings, check those platforms for confirmation as well

Important: If you subscribed to Everand through Apple's App Store (on iPhone or iPad), you must cancel through App Store settings, not within the Everand app itself. Similarly, Android subscribers who used Google Play must cancel via the Google Play Store. Stopee advises double-checking which platform processed your payment before attempting cancellation.

Cancelling by postal mail

This method provides the most formal record of your cancellation request and suits those who prefer written documentation.

1. Compose a cancellation letter or email including:
   • Your full name
   • Your registered email address on the Everand account
   • Your account number (if available)
   • A clear statement: "I wish to cancel my Everand subscription effective immediately" or state your preferred cancellation date
   • The date you're submitting the request
   • Your signature (for postal mail)
2. Send via Royal Mail Special Delivery or tracked courier to the address below
   • Special Delivery costs £4.40 and guarantees next working day delivery with proof
   • Keep the receipt and tracking number for your records
3. Allow 5 to 10 working days for Everand to process your postal cancellation
   • Processing times may be longer during bank holidays or seasonal peaks
4. Monitor your email and bank statement to confirm cancellation took effect
   • If you see a charge after your intended cancellation date, contact Everand immediately

Pro tip: Combine this method with an email to customer support stating you've also sent a postal request. This creates multiple points of record and accelerates the process.

Timeline: when your cancellation takes effect

Knowing exactly when you lose access helps you plan your reading and avoid unexpected charges.

If you cancel during your current billing period, your subscription typically remains active until the end of that month or until your next scheduled renewal date (whichever comes first). You do not receive a partial refund for the unused portion of your current month unless you cancel within the 14-day consumer rights window.

For example, if you pay on the 15th of each month and cancel on the 20th, your access continues until the 15th of the following month. After that date, you can no longer read, listen to or download new content from Everand. Downloaded content becomes inaccessible once your subscription expires.

Everand sends you a reminder email 7 days before your subscription expires. Use this as a final confirmation that cancellation is proceeding as planned.

Refunds and what to expect after cancellation

Understanding refund eligibility protects you from unexpected financial surprises.

When you qualify for a refund

You're entitled to a full refund in these scenarios. First, you cancel within 14 days of your initial subscription purchase or renewal. This applies regardless of how much you've used the service. Next, if Everand fails to deliver the service as described (for instance, if the app consistently crashes or the library is significantly smaller than advertised), you may claim a refund under Consumer Rights Act 2015 unfair contract terms provisions.

Additionally, if Everand charges your card after you successfully cancelled, contact your bank or payment provider immediately and dispute the charge as an unauthorised transaction. Your bank will investigate and typically refund you within 5 to 10 working days.

Pro tip: Save all confirmation emails related to your cancellation. If a dispute arises, you'll need proof that you cancelled successfully.

How to request a refund

Contact Everand's customer support directly if you believe you qualify for a refund outside the 14-day window.

1. Email customer support at: check your most recent Everand email for the support address
   • If unavailable, visit the Everand website and select "Help" or "Contact us"
2. Include your account email, the date you subscribed and the date you cancelled
   • Attach screenshots of your cancellation confirmation email
3. Clearly state your reason for requesting a refund (e.g., within 14-day window, service failure, double charge)
4. Expect a response within 5 to 10 business days
   • If Everand doesn't respond within 14 days, escalate to the Consumer Rights Office (see escalation section below)

Refunds are processed to your original payment method within 5 to 10 working days of approval. Check your bank statement rather than your email, as refund notifications are sometimes delayed.

What happens to your content after cancellation

Your access to Everand's content ends immediately when your subscription expires, and this can feel frustrating if you were mid-way through a book.

Any titles you downloaded to your device become locked and unreadable once your subscription terminates. You cannot finish reading or listening to partially consumed content. This is why Everand differs fundamentally from purchasing ebooks, where you own the content permanently. Take screenshots or notes of any important passages before your cancellation date if needed.

Your bookmarks, highlights and reading progress are deleted 90 days after cancellation. If you resubscribe within this window, your history may be restored, but there's no guarantee. For this reason, export or screenshot any important notes before cancellation.

Common mistakes to avoid when cancelling everand

Cancellation missteps can delay your exit or result in unexpected charges, and we've seen them countless times at Stopee.

Mistake one: cancelling through the wrong platform. If you subscribed via Apple App Store or Google Play, cancelling only through the Everand website won't work. You must cancel through the payment platform itself. Stopee recommends checking your confirmation email to identify which platform processed your payment, then cancelling there.

Mistake two: not saving your cancellation confirmation. Everand's cancellation confirmation email is your proof. Without it, you have no evidence if a dispute arises. Screenshot or forward the confirmation to yourself immediately after cancelling.

Mistake three: assuming your access ends immediately. Many subscribers are surprised that cancellation doesn't terminate access on the same day. Your subscription typically runs until your next renewal date. If you need immediate access removal, contact support and request early termination.

Mistake four: cancelling just before your free trial ends and expecting automatic refund. If you're within the 14-day consumer rights window, cancellation entitles you to a refund. However, you must actively request it from customer support with proof of your cancellation date and the charges incurred.

Mistake five: ignoring the renewal reminder email. Everand sends a 7-day warning before renewal. If you cancelled but still receive this email, contact support immediately, as your cancellation may not have processed. This is your chance to verify before being charged again.

Escalation: what to do if everand refuses to cancel

In rare cases, Everand may fail to process your cancellation request or ignore your attempts. You have legal avenues to resolve this.

First, document every cancellation attempt. Save screenshots of website errors, confirmation of emails sent, and dates of all contact. Next, send a formal complaint email to Everand's customer service, explicitly referencing your previous cancellation request and the date it failed.

If Everand doesn't respond within 14 days or refuses to cancel without valid reason, escalate to the Consumer Rights Office. You can file a complaint at https://www.citizensadvice.org.uk/ or contact your local Citizens Advice consumer service. Most importantly, inform Everand in writing (email or postal) that you're escalating your complaint. This often motivates faster resolution.

Additionally, your payment provider (bank or credit card company) can force a refund if Everand continues charging after you've demonstrated you requested cancellation. Contact them and explain the situation, providing your cancellation confirmation as evidence.

Practical cancellation checklist

Use this checklist to ensure you've completed cancellation correctly.

Compare: should you cancel everand or keep it

This comparison helps you make a final, confident decision about your subscription.

How stopee can help you cancel with confidence

Cancellation doesn't have to feel complicated or stressful. Stopee specializes in guiding UK consumers through subscription cancellations across hundreds of services, and we've built our reputation on clear, step-by-step guidance that respects your time and protects your rights.

This guide covers everything Everand should make simple but often obscures. We've walked you through website cancellation, app cancellation, postal cancellation and refund rights under UK consumer law. Most importantly, we've flagged common mistakes so you avoid them.

If you encounter any barriers after following these steps, return to this guide and use our escalation section. You have stronger rights than you may realise, and companies like Everand must honour cancellation requests made in good faith. Stopee has helped thousands of consumers cancel subscriptions they no longer use and reclaim their money. You're next.

Everand customer support and cancellation address

For postal cancellation or formal complaints, send your request to:

Everand (formerly Scribd)
Attn: Customer Support
Check your Everand account page under "Help" or "Contact us" for the current registered address, as this may change. Alternatively, email the support address provided in your most recent billing email.

For digital cancellation via email, reply directly to any confirmation or billing email from Everand and state your cancellation request clearly. Allow 5 to 10 working days for a response.

Stopee recommends keeping all documentation related to your account creation, billing and cancellation for at least 6 months. This protects you in the unlikely event of a dispute and ensures you can evidence your subscription history to your payment provider if needed.

Your decision to cancel is valid, and your money belongs to you. Whether Everand no longer fits your reading life or you've discovered better alternatives, Stopee empowers you to take control of your subscriptions and exit without friction.