Manage Completesave

How to cancel completesave and reclaim your money

What is completesave

Completesave is a recurring membership programme that promises cashback rewards and discounts when you shop through partner retailers. You pay a monthly fee (typically around €12 in Ireland) after a 30-day trial period ends, and the service claims to deliver ongoing savings and periodic bonuses. The catch: many Irish consumers report unexpected charges on their card statements, confusion about how they were enrolled, and frustration when trying to cancel or get refunds. If you recognise these problems, Stopee is here to guide you through the cancellation process step by step.

How completesave works

When you complete a purchase with a participating retailer, you may be offered membership as an add-on. The operator forwards you a trial period-typically 30 days-during which you can test the service. After the trial ends, the recurring monthly charge kicks in automatically. You access your membership through the Completesave website using your login details, where benefits, retailers and offers are updated frequently. The membership agreement specifies that terms and rates can change, so many members find themselves paying for a service they no longer use or never fully understood in the first place.

Subscription structure at a glance

Completesave operates on a simple but easy-to-miss recurring billing model. Below is the typical structure reported by Irish members:

Common complaints and red flags

Across Irish consumer forums, review sites and complaint registries, a consistent pattern emerges-and Stopee has tracked these issues to help you avoid the same traps.

What users report most often

• Unexpected recurring charges appearing weeks or months after joining, often noticed only when reviewing a bank statement in detail.
• Confusion about consent: many members say they never deliberately signed up, or that the subscription terms were buried in a partner retailer's checkout flow.
• Difficulty finding or understanding membership details once enrolled; tracking down how the account was created wastes valuable time.
• Mixed results when requesting refunds; some consumers succeed, others face delays or partial resolutions.
• Opaque promotional messaging and small-print terms that make it easy to miss the real cost and cancellation instructions.

What helps users resolve issues quickly

Consumers who achieved refunds or swift cancellations typically followed a formal, documented approach. Persistence matters: users who kept copies of transaction dates, card statements and confirmation references reported better outcomes. Stopee advises you to gather this evidence before you contact the company, as it strengthens your position and makes any escalation smoother.

Your consumer rights in ireland

You have legal protection when dealing with recurring subscriptions, and understanding these rights is crucial if Completesave refuses to cancel or refund you.

The consumer rights act 2022 and your protection

Under Ireland's Consumer Rights Act 2022, you have the right to cancel a distance contract (any purchase made online or by phone) within 14 calendar days of the contract being concluded. If you signed up for Completesave within the last 14 days and did not deliberately choose it, you can request a full refund. The 14-day cooling-off period applies even if the trial period has already started.

Additionally, the Consumer Rights Act requires that the trader provide clear, transparent information about recurring charges before you consent to the contract. If Completesave failed to display its monthly fee, cancellation method or key terms prominently, this is a breach of your rights-and grounds for a refund or escalation to the Competition and Consumer Protection Commission (CCPC).

If Completesave refuses your cancellation request or blocks your refund claim, the CCPC is the Irish enforcement authority. Stopee recommends filing a complaint with the CCPC if informal approaches fail; their contact details appear at the end of this guide.

Your right to cancel at any time

Beyond the 14-day cooling-off period, you can cancel your Completesave membership at any time. The Consumer Rights Act 2022 stipulates that the trader must provide a simple, accessible cancellation method that mirrors how easy it was to join. If Completesave makes cancellation deliberately difficult-for example, by offering cancellation only by post or letter-this violates the principle of symmetry and is reportable to the CCPC.

How to cancel completesave in ireland

Stopee has verified the two official cancellation routes for Irish members. Follow the method that suits you best, but document everything-keep screenshots, confirmation numbers and timestamps.

Method 1: cancel online through your account

This is the fastest route if you have your login details to hand.

1. Go to the Completesave website and log in with your email address and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
   • Keep your login credentials safe for now; you may need them to confirm cancellation.
2. Navigate to the Profile or Account Settings section-this is usually in the top right-hand corner or under a menu icon.
   • Look for a link labelled "Manage Membership", "Subscription", "Billing" or "Cancel Membership".
   • The exact wording may vary, but the cancellation option should be clearly visible in your account area.
3. Click on the cancellation link and confirm your request.
   • You may be shown a retention offer or reminder of your membership benefits; ignore these and proceed to confirm cancellation.
   • The system should then ask you to select a reason (optional) and confirm your choice.
4. Take a screenshot of the confirmation message and note the date and time.
   • Completesave should send you a cancellation confirmation email within minutes; check your inbox and spam folder.
   • If no email arrives within 10 minutes, contact customer service by phone (see Method 2) and reference your screenshot.
5. Verify that your membership has stopped by checking your Completesave account after 24 hours-it should show "Inactive" or similar.
   • Monitor your bank statement for the next two billing cycles to confirm no further charges appear.

Pro tip: Cancel at least 5 days before your next billing date to avoid being charged for the following month. If you have already been charged after cancellation, see the refund section below.

Method 2: cancel by phone with customer service

If online cancellation is unavailable or if you prefer to speak to someone directly, use this method.

1. Call Completesave customer service on 1800 806 167.
   • This is a free Irish number; calls from any Irish landline or mobile are included in your plan.
   • Have your membership details to hand: your email, the card you use for billing, and any membership confirmation references.
2. Note the opening hours before you call:
   • Monday to Friday: 8 AM to 8 PM.
   • Saturday: 9 AM to 4 PM.
   • Sunday: Closed (plan your call accordingly).
3. When you reach an agent, clearly state: "I want to cancel my Completesave membership effective immediately."
   • Do not accept promotional offers or promises of discounted rates.
   • Avoid engaging in lengthy discussions; your goal is cancellation, not retention.
4. Request a cancellation confirmation number and ask the agent to email you a written confirmation.
   • Note the agent's name, the date, time and confirmation number in a safe place.
   • If the agent refuses to provide a confirmation number, ask to speak to a manager or supervisor.
5. Allow 1-2 working days for the email confirmation to arrive.
   • If you do not receive written confirmation within 48 hours, call again and escalate your request.

Warning: Completesave states that postal queries are collected in Ireland and forwarded for handling. Cancellation by post is not recommended because the postal route is slow and hard to track. Use phone or online cancellation instead; Stopee advises against the postal method unless you have exhausted all other options.

Refunds and what to expect after cancellation

Many Irish consumers assume that cancelling stops all future charges-and it does. However, if you were charged unfairly or did not knowingly consent, you may be entitled to a refund of past fees.

Refund eligibility and timeline

You can claim a refund in two scenarios: first, if you cancel within 14 days of joining (the cooling-off period) under the Consumer Rights Act 2022; second, if you can demonstrate that you did not consent to the membership or that Completesave breached transparency requirements by hiding its terms.

To request a refund after you have cancelled:

1. Gather evidence: collect your membership confirmation email, screenshots of charges on your bank statement, and the date you joined.
   • Note the amount and date of each charge.
   • Identify whether you joined within the last 14 days, or whether the terms were unclear.
2. Write a formal refund request email to Completesave customer service.
   • Reference your membership ID, the email address associated with your account, and the card used for billing.
   • State clearly: "I request a full refund of all charges on the grounds that [state your reason: e.g., 'I did not consent to this membership' or 'I am within the 14-day cooling-off period']."
   • Attach copies of your evidence (bank statements, confirmation emails, screenshots).
3. Send the email and retain a copy for your records.
   • If you do not have an email address, contact customer service by phone and ask for a postal address or additional email contact.
4. Wait for a response within 14 days (standard consumer service timeframe).
   • Completesave should respond in writing and explain its decision.
   • If they refuse, move to escalation (see below).

Pro tip: If Completesave grants your refund, ask how long it will take to appear in your account. Most refunds are processed within 5-10 working days; if yours does not arrive after 14 days, contact your bank to trace it.

Escalation: when to contact the CCPC

If Completesave refuses your refund or ignores your cancellation request, Stopee recommends escalating to the Competition and Consumer Protection Commission (CCPC). The CCPC is the Irish regulator responsible for enforcing consumer protection law, including the Consumer Rights Act 2022.

File a complaint with the CCPC if:

• You cancelled within 14 days and Completesave refuses to refund you.
• Completesave fails to provide transparent information about its terms or charges before you joined.
• The company makes cancellation deliberately difficult (e.g., no online option, refusal to provide a cancellation method).
• You do not receive a response to a formal refund request within 14 days.

Contact the CCPC online at www.ccpc.ie or call 01 402 5500 (Dublin office) to file a complaint. Provide copies of all your communications with Completesave and your evidence. The CCPC investigates complaints and can compel traders to refund consumers or face penalties.

Common cancellation mistakes to avoid

Cancelling a subscription should be straightforward, but Completesave's design (intentionally or not) makes it easy to slip up. Here are the traps Stopee has seen catch unwary members.

Mistake 1: assuming the trial is free for ever

The 30-day trial is generous, but it always ends. If you do nothing, the recurring charge starts automatically. Mark your calendar 28 days after joining; if you do not want the membership, cancel before day 30 to avoid the first charge.

Mistake 2: trying to cancel by post

Completesave accepts postal queries, but this route is slow and hard to track. The operator's own information notes that postal queries are collected in Ireland and forwarded for handling-meaning your letter goes into a queue, not directly to a decision-maker. Use phone or online cancellation; postal cancellation is a last resort only.

Mistake 3: not documenting your cancellation

If you cancel online, take a screenshot. If you cancel by phone, ask for a confirmation number and note the agent's name and time. This evidence proves you acted, and it speeds up resolution if a charge appears after cancellation.

Mistake 4: cancelling but not monitoring your bank statement

Cancellation should stop charges immediately, but system delays can cause a final charge to appear after you cancel. Check your statement for the next two billing cycles. If a charge appears after cancellation, contact customer service and use your cancellation evidence to demand a refund.

Mistake 5: ignoring the 14-day cooling-off window

You have 14 calendar days from joining to cancel and claim a full refund, no questions asked. This is a legal right under the Consumer Rights Act 2022. Many consumers waste this window and then struggle to justify a refund claim later. If you joined recently and regret it, use this window now.

Timeline: what happens after you cancel

Stopee has gathered feedback on what typically unfolds after cancellation. Here is a realistic roadmap:

• Immediately: Your membership becomes inactive online (if you cancelled via the website). You can no longer log in or use benefits. If you cancelled by phone, you receive a confirmation number.
• Within 24 hours: A cancellation confirmation email should arrive (online cancellations). Your account status updates to "Cancelled" or "Inactive" when you log in.
• At your next billing date: No charge appears. This is the key test-if a charge appears after cancellation, it is an error and you are entitled to a refund.
• After 14 days: If you requested a refund, you should have heard back from Completesave. If no response, send a follow-up or escalate to the CCPC.
• After 30 days: All outstanding refunds should have been processed (within 5-10 working days from approval). Verify on your bank statement.

Completesave pricing and comparison

Understanding what you were paying helps you calculate any refund owed and decide whether to escalate your claim.

Cancellation checklist

Use this checklist to ensure you have done everything correctly and covered all bases before and after cancellation.

• I have logged in to my Completesave account and confirmed my membership status.
• I know my membership email, the card used for billing, and any confirmation references.
• I have checked whether I joined within the last 14 days (eligible for automatic refund).
• I have reviewed the terms and confirmed whether they were transparent when I joined.
• I have gathered copies of all charges from my bank statement.
• I have cancelled via phone or online (not postal) and obtained a confirmation number or screenshot.
• I have received a cancellation confirmation email.
• I have noted the date, time and name of the customer service agent if I cancelled by phone.
• I have monitored my bank statement for charges after cancellation.
• If a refund is due, I have sent a formal written request with supporting evidence.
• If Completesave has refused my refund or ignored my request after 14 days, I am ready to escalate to the CCPC.

Why stopee helps you take back control

Cancelling a subscription should never be as hard as signing up. Yet Completesave and services like it exploit friction in the system-opaque terms, multiple channels, slow postal handling-to keep you paying longer than you intend. Stopee has helped thousands of Irish consumers cancel unwanted memberships, reclaim refunds and understand their rights under the Consumer Rights Act 2022. If you are stuck, overwhelmed or facing resistance from Completesave, Stopee's guides and escalation advice put the power back in your hands. You have more leverage than you think, and the CCPC has your back if the company refuses to comply.

Key takeaways

• Cancel within 14 days to get an automatic refund under Irish law.
• Use phone or online cancellation-never rely on postal routes.
• Document everything: screenshots, confirmation numbers, dates and agent names.
• Monitor your bank statement for two billing cycles after cancellation.
• If Completesave refuses a refund, escalate to the CCPC immediately.

Contact details for escalation and support

Completesave customer service:
Phone: 1800 806 167
Hours: Monday-Friday 8 AM-8 PM; Saturday 9 AM-4 PM; Sunday closed
Note: Postal queries collected in Ireland and forwarded for handling (not recommended for cancellations).

Competition and Consumer Protection Commission (CCPC):
Website: www.ccpc.ie
Phone: 01 402 5500 (Dublin office)
Use this contact if Completesave refuses your cancellation or refund.

Your bank or card issuer:
If Completesave continues to charge after cancellation, contact your bank immediately. You can dispute the transaction and request a chargeback; your bank will investigate on your behalf.

Stopee is committed to clear, honest guidance on cancellations and consumer rights. If you have questions about your specific situation, check our full library of guides at Stopee; Stopee's resources have helped thousands of consumers like you navigate subscriptions and take action. Your money is yours to control-let Stopee help you reclaim it.