Manage Completesave

How to cancel completesave and reclaim your money in new zealand

What is completesave and why new zealand members are cancelling

Completesave markets itself as a subscription savings and discount service, offering members access to deals, insurance-like benefits and perks through web and mobile apps. The service charges a recurring monthly fee and targets subscribers across multiple countries, including through app store channels.

Many New Zealand users discover the subscription charges they didn't actively authorise, or realise the promised savings don't match their spending habits. If you've signed up and want out, you're not alone.

How completesave typically charges you

Completesave operates as a recurring subscription billed to your card or payment method. Charges often appear monthly, sometimes at renewal dates that surprise subscribers. The service is sold through direct website sign-ups, app store channels (Apple App Store and Google Play), and occasionally through third-party promotional pages or pop-ups.

Because Completesave operates primarily from the UK and Ireland, terms and cancellation processes can feel unclear from a New Zealand perspective. That's exactly why Stopee exists: to guide you through cross-border subscription cancellations with confidence.

Your consumer rights in new zealand when cancelling subscriptions

What the consumer guarantees act protects

New Zealand law is firmly on your side. The Consumer Guarantees Act (CGA) requires that services be provided with reasonable care and skill, and that traders don't use misleading or deceptive conduct. If Completesave hasn't delivered what you signed up for, or charges appeared without clear consent, you have rights to challenge the transaction.

The Fair Trading Act (FTA) goes further: it prohibits misleading representations about pricing, automatic renewal terms and cancellation processes. If Completesave's cancellation route was hard to find or unclear, that's a breach.

The 14-day cooling-off period

Under consumer law principles applied in New Zealand, distance sales (including online subscriptions) typically allow you to cancel within 14 days of purchase without penalty, even if you've used the service. This is your statutory right unless Completesave explicitly excluded it in their terms at the point of sale.

Keep a record of your purchase email and terms. When you contact Stopee for support, having these documents strengthens your position significantly.

Your escalation path if completesave refuses

If Completesave denies your refund or blocks cancellation, the Commerce Commission is New Zealand's primary consumer watchdog. The Commission investigates breaches of the CGA and FTA. Document every attempt you make to cancel, every response (or silence), and escalate to the Commission if the company stonewalls you.

Stopee recommends keeping screenshots and email copies of all communications. These are your evidence if you need to escalate.

How to cancel completesave: step-by-step methods

If you signed up through apple app store or google play

When you subscribed via an app store, the app store (not Completesave directly) manages your billing. This is your fastest cancellation route.

1. Open your device and locate your subscription settings:
   • iPhone/iPad: Go to Settings > [Your Name] > Subscriptions > Find Completesave > Tap "Manage" > Select "Cancel subscription"
   • Android: Open Google Play > Menu > Payments and subscriptions > Subscriptions > Find Completesave > Tap "Cancel subscription"
2. Confirm the cancellation when prompted. You'll receive a confirmation email from Apple or Google within minutes.
3. Check your email for the cancellation receipt. Take a screenshot for your records.

Pro tip: App store cancellations take effect immediately for future charges, but your current paid period (if active) remains valid until expiry. You keep access until that date unless you request immediate termination.

Warning: If billing continues after you cancel through the app store, contact Apple Support (apple.com/support) or Google Play Help (support.google.com) directly. Stopee can guide you through this escalation if needed.

If you signed up directly on the completesave website

Website sign-ups require you to cancel through Completesave's own account portal or contact methods. This route has more friction, but follow these steps to stay in control.

1. Log into your Completesave account on their website using your email and password.
2. Navigate to "My Account," "Settings," "Subscriptions," or "Membership" (exact naming varies). Look for a "Manage Subscription" or "Cancel Membership" link.
3. Select the cancellation option and follow the prompts. You may encounter a survey asking why you're leaving. Completing it strengthens feedback for improving their service, but it's optional.
4. Confirm cancellation when prompted. Completesave should email you a cancellation confirmation immediately.
5. Save this email. It's your proof of cancellation.

Pro tip: If you can't find the cancellation link in your account, try searching your browser for "cancel" or "subscription" on the page. Sometimes it's buried in account settings.

If the website cancellation fails or your account is locked

If the online method doesn't work, escalate via email or phone. These are Completesave's published contact routes:

1. Email your cancellation request to customerservice@completesavings.co.uk (UK support) with your account email, full name and membership number (if you have it).
2. In your email, write: "I request immediate cancellation of my Completesave subscription effective today. Please confirm cancellation and process any refunds due within 14 days."
3. Expect a response within 5-7 working days. If you don't hear back, follow up within 3 days.
4. Alternatively, call Completesave's UK support line at +44 800 389 6960 during business hours and request cancellation verbally. Ask for a reference number and follow up in writing to confirm.

Warning: If Completesave fails to respond or refuses cancellation, Stopee recommends escalating to the Commerce Commission and requesting a chargeback through your bank (see "Refund section" below).

Timeline and what to expect after cancellation

What happens to your access

When you cancel, Completesave typically keeps your account active until the end of your current paid billing cycle. If you paid for a month upfront, you keep access for the remainder of that month even after cancellation.

If you need immediate access removal (for security or privacy reasons), contact support and request instant termination. Be aware: instant termination may result in you losing access immediately, but it doesn't automatically mean you get a refund for unused time.

Your data and account cleanup

After cancellation, Completesave retains your account details for accounting, refund processing and fraud prevention. Ask them in writing to confirm what data they're keeping and for how long. If you want your personal data deleted entirely, request this explicitly and cite your rights under New Zealand privacy law.

Stopee recommends following up 30 days after cancellation with a written request: "Please confirm my account has been closed and my personal data deleted as per my request." This creates a paper trail if disputes arise later.

Refunds: when completesave must pay you back

Your right to a refund within 14 days

If you cancel Completesave within 14 days of purchase, you're entitled to a full refund under standard consumer distance sales rules. This applies whether you used the service or not, and regardless of the trial status.

Completesave's own terms often cite a 30-day free trial. If you're within that 30 days and haven't been charged yet, you have no fee to refund, but confirm cancellation is active before the trial ends.

Paid membership refunds

If you paid for a month or longer and cancel before using the full period, you're entitled to a pro-rata refund for unused days. Completesave states they refund the "last membership fee" when your cancellation is successful and your payment details match their records.

Refunds typically process within 5-14 working days. Check your bank statement 14 days after cancellation. If no refund appears, contact Completesave immediately with your cancellation confirmation email.

When refunds are delayed or denied

Warning: If Completesave refuses to refund you after 14 days or claims your account is ineligible, this is a breach. Document the refusal and escalate:

1. Email Completesave a formal dispute notice: "I cancelled my subscription on [date] and am entitled to a refund under consumer law. I expect full payment within 7 days. If this is not processed, I will escalate to the Commerce Commission and request a chargeback."
2. If no refund arrives within 7 days, contact your bank and request a chargeback. Provide your cancellation confirmation as proof of the failed refund.
3. File a complaint with the Commerce Commission (beehive.govt.nz/commissioncomplaints) if Completesave contests the chargeback.

Stopee has seen this pattern before: some subscriptions delay refunds hoping users forget. Don't. Your money is yours to recover.

Completesave pricing and plan details

What we know about completesave costs

Completesave operates primarily in the UK and EU, where monthly subscriptions are typically priced around GBP 18-20. No dedicated New Zealand pricing or local app listing was found as of 2024-2025.

If you're being charged in NZD, Completesave is billing you as a cross-border customer, which means currency conversion fees may apply on top of the base subscription cost.

Pricing table

Common mistakes new zealand users make when cancelling

Why cancellation feels harder than it should

Completing a subscription cancellation can feel like the company is deliberately putting up walls. You're frustrated, tired, and increasingly angry at how buried the cancellation option is. That frustration is valid and understandable. Here's where people stumble:

• Assuming app store cancellation is enough: If you signed up through an app, you must cancel in the app store settings, not just delete the app. Deleting the app does nothing to stop recurring charges.
• Not checking your confirmation email: Many users cancel but never confirm they received a cancellation receipt. If you don't have written proof, Completesave can claim you never requested it. Always screenshot or forward your cancellation confirmation to yourself.
• Waiting too long to follow up on refunds: Refunds don't always appear within 5 days. If 14 days pass with no refund, most users assume it's lost and give up. Escalate immediately when the timeline is missed. Stopee recommends checking your bank statement exactly 14 days after cancellation.
• Not documenting the trail: "I called them once" isn't evidence. Save every email, screenshot every chat, note down phone call times and names of staff. If you need to escalate to the Commerce Commission, this paper trail is your case.
• Forgetting about currency conversion fees: If you're an NZ user paying in GBP, your bank charges conversion fees on top of the subscription. Your refund may appear smaller than expected. Check your transaction statement, not just the refund amount.

After you've cancelled: what to do next

Steps to protect yourself going forward

Cancellation is done, but your security work isn't finished. A few final steps keep you safe from surprise re-charges or linked accounts you forgot about:

1. Wait 14 days and check your bank statement. Confirm the refund appears and no new charges are pending.
2. If the refund is short, compare it against the original charge amount. Currency conversion may explain the difference, but Stopee recommends querying any gap over 5%.
3. If Completesave's website still shows your account as "active," email support one final time to confirm closure: "My account should be closed as of [cancellation date]. Please confirm final status." You want written confirmation your account is gone.
4. Check your email inbox (including spam) for any communications from Completesave after cancellation. If they're trying to re-activate you, report this to the Commerce Commission.
5. If you signed up with a password, consider changing any other accounts using the same password. You're being extra safe here, but it's worth it.

Pro tip: Set a phone reminder for 21 days after cancellation to review your bank statement one final time. This catches delays that slip past the 14-day window.

Should you keep or cancel completesave

Reasons to cancel immediately

• You signed up during a trial and forgot to cancel before it ended (get your refund back within 14 days).
• You don't recognise the charges appearing on your statement (unauthorised billing is illegal; escalate to your bank immediately).
• The promised discounts or benefits don't match what you're actually receiving (breach of consumer guarantees).
• You can't find the cancellation option after 10 minutes of searching (deliberate dark pattern; Stopee can help you escalate).
• Your circumstances have changed and you no longer need the service (you're entitled to cancel anytime; 14-day refund window still applies).

Reasons some users keep completesave

If you're genuinely using the discounts and the savings exceed the monthly fee, keeping the subscription makes financial sense. Track your actual savings for one full month and compare against the monthly cost. If savings are real and recurring, it's worth keeping.

However, most cancellations happen because users realised the promised value didn't materialise. Trust your instinct here.

Checklist: your cancellation progress

Contacting completesave: all verified methods

Email

Send cancellation requests to: customerservice@completesavings.co.uk

Include: your full name, email address on the account, membership number (if available), and the date you want cancellation to take effect. Keep the email short and clear: "I request cancellation of my Completesave subscription effective immediately."

Phone

Call Completesave UK support at: +44 (0) 800 389 6960

This is a UK number, so dial internationally from New Zealand. Phone lines are typically open Monday to Friday, 8am to 6pm GMT. Have your account email and membership number ready.

Written cancellation (postal)

If email and phone fail, send a signed letter to:

Completesave Limited
Complete Savings
UK Corporate Address (confirm current details at their website)
United Kingdom

Send via registered post with proof of delivery. Include your full name, account email, membership number, and a clear statement: "I hereby request cancellation of my Completesave subscription effective [date]. Please provide written confirmation of cancellation and confirm refund processing within 7 days of receipt."

Pro tip: Before sending a postal letter, try email and phone once more. Postal delays can push you past the 14-day refund window.

Final thoughts: take action today with stopee

Cancelling a subscription shouldn't require a degree in detective work. Completesave operates from the UK, which creates distance and complexity for New Zealand users. But that distance doesn't change your rights: you're protected by New Zealand consumer law, and you're entitled to cancel, get a refund within 14 days, and have proof of that cancellation in writing.

The steps above are straightforward. The most important thing you can do right now is gather your cancellation confirmation email and set a calendar reminder for 14 days from now to check your refund. Don't let this task drift.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds from companies that hoped users would forget. You're not forgotten. If you get stuck at any step, encounter refusal from Completesave, or need help escalating to the Commerce Commission, Stopee (stopee.com) is here to guide you through the next steps. Take action today and reclaim control of your subscriptions and your money.