Manage Scribbr

How to cancel your scribbr account and get your refund in ireland

What scribbr is and why you might want to cancel

Scribbr is an online editing and plagiarism-checking service built for students, researchers and writers across Europe, including Ireland. The platform combines automated tools with human editors to review your documents for grammar, structure, originality and citation accuracy. You pay either per document for plagiarism checks or by word count for human proofreading and editing services. Some users also access a monthly AI-powered proofreading plan for quick, automated feedback.

If you have decided to cancel your Scribbr account or stop a recurring charge, you are in the right place. This guide walks you through every step of the cancellation process, your rights under Irish consumer law, and how to recover any money you are owed. At Stopee, we help customers like you navigate these situations with clarity and confidence.

Scribbr's service model and what you are paying for

Scribbr operates on a pay-per-use model for most services, rather than a traditional subscription. However, the AI proofreading plan is billed monthly, which means recurring charges can appear on your bank statement without warning if you do not cancel it explicitly. Understanding which service you purchased is essential before you cancel.

Why people cancel scribbr

Customers cancel for practical, legitimate reasons. You might no longer need academic editing support, the cost no longer fits your budget, you found a cheaper alternative, or you worry about how your data is stored. Some users report surprise recurring charges on their bank statement for the monthly AI plan when they expected one-off payments. Others grew frustrated with slow responses from support when requesting refunds or clarification on billing.

The most common cancellation trigger is an unexpected monthly charge that you do not remember authorising. If this has happened to you, do not worry-you have rights under Irish consumer law, and Stopee can show you exactly how to assert them.

Your consumer rights under irish law

When you cancel a service in Ireland, you are protected by the Consumer Rights Act 2022, which gives you strong legal protection. Understanding these rights puts you in control of the conversation with Scribbr's support team.

Right to a refund within 14 days

Under the Consumer Rights Act 2022, you have the legal right to cancel a digital service within 14 days of purchase and receive a full refund, provided you have not already used the service substantially. This is called the "cooling-off period." For one-off purchases like a plagiarism check or a single proofreading order, this means you can request your money back if you change your mind within two weeks.

For the monthly AI proofreading plan, the 14-day window resets with each monthly billing cycle. If you receive a monthly charge and want it back, you must request it within 14 days of that charge appearing on your statement.

Right to cancel ongoing subscriptions

If you have an active monthly subscription (the AI plan), you can cancel it at any time without penalty under Irish law. Scribbr cannot lock you into a longer contract or charge you a cancellation fee. Once you cancel, no further charges should appear on your account.

What about refunds for work already completed?

If a human editor has already started work on your document, Scribbr is unlikely to offer a full refund. However, you can still cancel the order to prevent further charges and ask the editor to stop. You will typically be charged only for the work completed, not the full service price. If you believe the charge is unfair or the service was poor, you can escalate your complaint to the Irish Ombudsman for Financial Services (IFOS) or ask the Competition and Consumer Protection Commission (CCPC) for guidance.

How to cancel your scribbr account step by step

Scribbr does not offer a self-service cancellation portal, so you must contact their support team directly. This guide walks you through the exact steps to take right now.

Method one: cancel via email

Email is the safest method because you create a written record of your request. Follow these steps exactly.

1. Go to Scribbr's contact page or support section on their website.
2. Locate their customer support email address. (This is usually listed under "Contact us" or "Help".)
   • Save this email address so you have a record.
3. Open your own email client and compose a new message to Scribbr support.
4. In the subject line, write: "Request to cancel account and stop recurring charges".
5. In the message body, include:
   • Your full name and the email address linked to your Scribbr account.
   • The date you want the cancellation to take effect (use today's date or the next business day).
   • A clear statement: "I wish to cancel my account and request that no further charges are made to my payment method."
   • If you are requesting a refund, explain why (for example, "I paid EUR X on [date] for the monthly AI plan and would like a refund under the 14-day cooling-off period.").
   • Your phone number as a backup contact.
6. Send the email and keep a copy for your records.
7. Wait for a reply within 5-7 business days. Pro tip: Check your spam folder, as support replies sometimes end up there.

Method two: cancel via live chat or contact form

If Scribbr offers live chat on their website, use it to request cancellation in real time. This is faster than email but less documented, so follow these precautions.

1. Visit the Scribbr website and look for a "Chat" or "Help" button, usually in the bottom right corner.
2. Click it and wait to be connected to a support agent.
3. Send a clear message: "I would like to cancel my Scribbr account and all recurring charges, effective immediately."
4. Provide your account email address and the date of any recent charges.
5. Warning: Screenshot or copy the entire chat conversation immediately after it ends. Chat logs are not always saved, and you need proof of your request.
6. If the agent promises to cancel but does not send written confirmation, ask them to send you an email confirmation. Do not rely on the chat alone.
7. Follow up with a confirming email to Scribbr support repeating your cancellation request, referencing the chat date and agent name if possible.

Method three: cancel via your payment method

If Scribbr does not respond to your cancellation request within 10 days, you can ask your bank or card issuer to stop the recurring charge. This is a legitimate backup option under Irish law.

1. Contact your bank or credit card company by phone or online banking portal.
2. Tell them you want to cancel a recurring payment to Scribbr.
3. Ask them to stop all future charges and reverse any unauthorised charges from the past 60 days if applicable.
4. Request written confirmation of the cancellation from your bank.
5. Your bank may issue you a new card number to prevent Scribbr from continuing to charge you.
6. Pro tip: Keep a note of the date, time and the name of the bank representative you spoke to. This is your proof of action if a dispute arises.

Timeline and what to expect after you cancel

Cancellation does not happen instantly, and you need to know what the typical timeline looks like so you are not caught off guard.

Immediate to 48 hours

You will not see an immediate change in your account. Scribbr's systems take time to process your cancellation request. If you have an active editing order in progress, the editor may not stop immediately, and you could be charged for work already completed.

Three to seven business days

Scribbr support should send you a confirmation email stating that your account has been cancelled and no further charges will be made. This is the message you need to receive and save. If you do not hear from them, follow up with another email.

Next billing cycle

If you are on the monthly AI plan, the most important moment is your next billing date. If a charge still appears, contact Scribbr immediately and then your bank. Do not wait. Each day you delay makes it harder to dispute the charge.

Refund processing

If you are eligible for a refund under the 14-day cooling-off period, Scribbr typically processes it within 5-10 business days. The money will appear back in your original payment method. Check your bank statement carefully; sometimes refunds are labelled with a code like "SCRIBBR-REFUND" and may not show up clearly. If the money does not arrive within 14 days of the refund approval, contact your bank to investigate.

Refunds and financial recovery

Getting your money back depends on when you paid and what service you purchased. Use this framework to understand your options.

Refunds within the 14-day cooling-off period

You are entitled to a full refund if you cancel within 14 days of purchase and the service has not been substantially used. "Substantially used" means different things for different services. For a plagiarism check you downloaded and reviewed, that probably counts as use. For a monthly plan you signed up for but only accessed once, cancelling quickly puts you in a strong refund position.

Request the refund explicitly in writing: "I am exercising my right to cancel under the Consumer Rights Act 2022 and request a full refund of EUR X, charged on [date]."

Refunds after 14 days

Outside the 14-day window, Scribbr is not legally required to refund you for a one-off purchase. However, if the service was genuinely faulty or misrepresented, you may have grounds to complain. If you paid for human editing and the work was poor quality, you can argue for a partial refund based on the value you received.

For the monthly plan, you can still cancel at any time, but refunds after 14 days depend on Scribbr's goodwill or your complaint being upheld by a regulator. Be honest and specific about why you are unsatisfied.

Escalation if scribbr refuses a refund

If Scribbr rejects your refund request, you have official channels to pursue the matter. At Stopee, we recommend these steps in order.

1. Ask Scribbr for their complaints procedure in writing. They are required by law to provide one.
2. Submit a formal complaint to Scribbr's complaints team, clearly stating why you believe a refund is owed.
3. If Scribbr does not respond within 8 weeks, or if you are unhappy with their response, escalate to the Irish Ombudsman for Financial Services (IFOS) at ombudsman.ie. IFOS can investigate disputes over EUR 500 or less if Scribbr is a member.
4. Alternatively, contact the Competition and Consumer Protection Commission (CCPC) at ccpc.ie if you believe Scribbr has broken consumer protection law.

Common mistakes people make when cancelling scribbr

Many customers make small errors that delay their cancellation or cost them money. You can avoid these pitfalls right now.

Mistake one: assuming cancellation is automatic

Do not assume that stopping your subscription from your phone or deleting the app cancels your account. Scribbr is not a typical app-based service with an in-app settings menu. You must contact support directly. Thousands of people have made this mistake and been shocked by a charge weeks later.

Mistake two: not keeping written records

If you cancel via phone or live chat without following up with an email, you have no proof. Always send a follow-up email restating your cancellation request and referencing any verbal or chat conversation. This creates a paper trail that protects you if a dispute arises.

Mistake three: missing the 14-day cooling-off deadline

The 14-day window is strict. Count 14 days from the date of your purchase or from the date a monthly charge appeared on your statement. If you are at day 13, act today. Once day 15 arrives, you lose the automatic refund right (though you can still complain about poor service).

Mistake four: not checking for multiple charges

Before you cancel, log into your Scribbr account or review your bank statement carefully. You may find multiple small charges if you bought several services. Request refunds for all of them, not just the most recent one. If you paid for unused credits or a plan you forgot about, mention that too.

Mistake five: ignoring a refusal

If Scribbr says no to your refund request, do not give up. Escalate to IFOS or the CCPC. Many customers succeed on their second attempt with a regulator because they have stronger evidence or a clearer legal argument. Stopee has seen this happen repeatedly.

What to do immediately after cancellation

Cancellation is not the end of your responsibility-you need to monitor your account and bank statement to ensure no further charges appear.

Check your bank statement weekly for four weeks

Even after Scribbr says your account is cancelled, monitor your bank statement or credit card for 28 days. Automated billing systems sometimes take weeks to fully stop, or a glitch might cause a final charge to slip through. If you see any charge from Scribbr after your cancellation date, contact your bank immediately and ask for a chargeback or reversal.

Save all cancellation correspondence

Create a folder (digital or physical) with every email from Scribbr about your cancellation, every refund confirmation, and every bank statement showing the charge and reversal. If a dispute arises months later, you will need these documents. A simple screenshot or PDF is enough.

Request written cancellation confirmation

If you have not already received a confirmation email from Scribbr, send a follow-up email asking for one. Use these exact words: "Please send me written confirmation that my account has been cancelled and that no further charges will be made." This is your most important document.

Check if you have unused credits

Some services leave credits in your account even after cancellation. Log in one last time to verify that your account balance is zero or that any remaining credits are clearly marked as non-refundable. If there are credits you paid for but cannot use, request a refund for them as part of your final settlement.

Scribbr pricing breakdown and what you may have paid

Before you pursue a refund, you need to know exactly what you paid for. This table shows typical Scribbr charges so you can match them to your bank statement.

If you recognise a charge on your statement that matches this table, you now know what you paid for. Use this information when requesting your refund or disputing the charge with your bank.

Checklist for cancelling your scribbr account

Use this checklist to ensure you have covered every step and left no room for error.

1. I have identified which Scribbr service I paid for (plagiarism check, human editing, or monthly AI plan).
2. I have found Scribbr's support email address and saved it.
3. I have sent a cancellation request email with my full name, account email, and the date I want cancellation to take effect.
4. I have saved a copy of my cancellation email and kept the confirmation number or timestamp.
5. I have waited 5-7 business days for a response from Scribbr support.
6. I have received a written confirmation that my account has been cancelled.
7. I have checked my bank statement and credit card for any charges from Scribbr in the past 7 days.
8. If I paid within 14 days and want a refund, I have requested one explicitly and referenced the Consumer Rights Act 2022.
9. I have set a calendar reminder to check my bank statement again in 14 days for any missed charges.
10. If Scribbr has not responded within 10 days, I have contacted my bank to request a stop on the recurring charge.

Should you cancel or keep scribbr? a brief comparison

Before you submit a cancellation request, pause and consider whether cancellation is the right choice. This table compares reasons to keep versus reasons to cancel.

If most of your reasons are in the right column, go ahead with cancellation. Stopee is here to guide you through it without fear or confusion.

Final steps and contact information

You now have a complete roadmap for cancelling Scribbr, recovering your money, and protecting yourself. The hardest part is sending that first email. Do it today, while you have this guide open.

To recap: contact Scribbr's support team in writing, request cancellation clearly, keep proof of your request, monitor your bank statement, and escalate to IFOS if Scribbr refuses to cooperate. Under Irish consumer law, you have strong protections, and Stopee has helped thousands of consumers cancel unwanted services and recover refunds. You are not alone in this, and you have every right to demand clear answers and fair treatment.

If Scribbr does not respond or refuses your cancellation request, remember these contact points for Irish consumer protection:

• Irish Ombudsman for Financial Services (IFOS): ombudsman.ie
• Competition and Consumer Protection Commission (CCPC): ccpc.ie or 01 402 5555
• Your bank's disputes team: usually found on your bank statement or online banking portal

Cancelling a subscription should not be harder than signing up for one. The fact that you are taking control of your billing today puts you ahead of most people. Stopee has supported consumers in your exact position, and cancelling Scribbr is a straightforward process when you follow these steps in order. Start with that cancellation email right now-your future self will thank you when no charge appears on next month's statement.