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How to cancel your superprof subscription and protect your money in ireland

What you need to know about superprof

Superprof is an international tutoring platform that connects students across Ireland with private tutors in academic subjects, languages, music and sports coaching. The platform operates a Student Pass subscription model in Ireland, priced at approximately €39 per month, which gives you unlimited access to contact tutors and arrange lessons directly. Tutors set their own hourly rates, and you pay them separately for actual lessons-the Student Pass fee is purely for access to the tutor directory and messaging system.

The platform appeals to Irish students and parents seeking flexible, local tutoring options without long-term contracts. You can find tutors teaching in-person in your area or remotely, compare rates across subjects, and many tutors offer a first lesson free. However, like all subscription services, the Student Pass comes with automatic renewal terms that you need to manage actively to avoid unwanted charges.

Why irish consumers choose superprof

You might use Superprof because it offers a large pool of verified tutors, transparent hourly rates, and the flexibility to stop lessons whenever you wish. The platform removes the barrier of finding a tutor through word-of-mouth or agencies-you can search by subject, location and price in minutes. For exam preparation, language learning or skill development, this instant access appeals strongly to busy families across Ireland.

Why you might want to cancel

Common reasons to cancel include finding a permanent tutor and moving lessons off-platform, completing exam preparation, dissatisfaction with tutor availability or quality, or simply deciding the €39 monthly fee no longer represents good value. You may also cancel if unexpected renewal charges appear without clear notice, or if you prefer to manage tutoring through a different method entirely.

Your consumer rights when cancelling in ireland

Irish consumer law provides you with specific protections when cancelling distance contracts like the Superprof Student Pass.

The 14-day cooling-off period explained

Under the Consumer Rights Act 2022 and the Distance Marketing Directive, you have the right to cancel any distance contract (including online subscriptions) within 14 calendar days from the date the contract is concluded, without penalty or explanation. This cooling-off period applies to the Superprof Student Pass. For services, the clock starts from the date you activate the subscription, not from the date you sign up.

If you cancel within this 14-day window, Superprof must refund all charges you have paid, provided you have not used the service substantially. If you have actively used the platform to contact tutors or arrange lessons during these 14 days, Superprof may apply a charge for the service actually provided-but this must be proportionate and transparent.

Cancellation rights after the cooling-off period

After 14 days, your right to cancel becomes a contractual matter rather than a statutory right. Superprof's terms should specify how you can terminate the Student Pass subscription and when the termination takes effect. Most subscriptions renew monthly, which means you can typically cancel before your next renewal date to avoid another charge. You do not have an automatic statutory right to a refund after the cooling-off period unless the service fails to meet standards or Superprof breaches the contract.

Escalation: when to contact the competition and consumer protection commission

If Superprof refuses to process your cancellation, ignores your cancellation request, or fails to stop billing after you cancel, you can escalate to the Competition and Consumer Protection Commission (CCPC). The CCPC enforces consumer protection law in Ireland and can investigate unfair commercial practices, including refusing to honour cancellation requests. Document all communication attempts and keep copies of cancellation requests before escalating.

How to cancel your superprof subscription

You have several cancellation methods available; choose the one that creates the clearest documentary evidence.

Method 1: email cancellation (recommended)

Sending a cancellation email creates an immediate, timestamped record and is Stopee's preferred method for subscription disputes. Follow these steps:

1. Compose a new email to Superprof's customer service address: hey@superprof.com
2. Include in the subject line: "Student Pass cancellation request" and your account email address
3. In the email body, write clearly:
   • Your full name and the email address linked to your Superprof account
   • Your Superprof user ID or profile link (if you have it)
   • A clear statement: "I wish to cancel my Student Pass subscription effective immediately"
   • Your preferred cancellation date (ideally before the next renewal date)
   • Request written confirmation of cancellation
4. Send the email and take a screenshot of the sent message and delivery confirmation
5. Wait for a response confirming cancellation within 5 business days
6. Check your bank statements to confirm no further charges appear after your cancellation date

Pro tip: Use the "read receipt" or "delivery confirmation" feature in your email client to prove Superprof received your message. This becomes critical evidence if a dispute later arises.

Method 2: phone cancellation

You can also call Superprof directly to cancel verbally, though this creates weaker evidence than email.

1. Call Superprof's customer service at +33 366 479 2778 (note: this is an international number; you will incur standard call charges)
2. Have your account email and user ID ready before calling
3. Ask to speak to a customer service representative
4. Clearly state: "I want to cancel my Student Pass subscription effective [your preferred date]"
5. Ask for a cancellation confirmation number or reference
6. Request that the representative email you a cancellation confirmation within 24 hours
7. Follow up with an email to hey@superprof.com repeating the cancellation request and referencing your phone conversation and confirmation number

Warning: Phone calls alone leave no written record. Always follow up in writing via email to create a paper trail.

Method 3: written letter (postal service)

If email and phone fail, a formal letter creates legal-weight evidence. Stopee recommends this as a final escalation step.

1. Write a formal cancellation letter on your own paper or a template
2. Include:
   • Your full name and address
   • The email address linked to your Superprof account
   • Your Superprof user ID
   • The date of the letter
   • A clear statement: "I hereby cancel my Student Pass subscription effective [date] and request a refund of any charges paid after this date"
   • Request written confirmation of cancellation
3. Send the letter via registered post or a tracked courier service (An Post Registered Mail or similar)
4. Keep your receipt and tracking number as proof of posting and receipt
5. Superprof should respond within 10 business days

Pro tip: Send the letter to the Superprof registered office address-ask Stopee's cancellation guide or search the Companies House records online to confirm the current address. This ensures the letter reaches the right department.

Pricing and what you pay

Understanding Superprof's pricing structure helps you anticipate charges and cancellation timing.

The Student Pass is separate from actual lesson fees. You pay €39 monthly for platform access, but you pay the tutor directly for each lesson at their hourly rate. Cancelling the Student Pass stops future €39 charges but does not affect lessons already booked or paid for.

Timeline and when cancellation takes effect

Knowing when your cancellation becomes active prevents surprise charges.

Cancellation timing and renewal dates

If you cancel before your renewal date, your Student Pass will stop at the end of your current billing cycle. For example, if your subscription renews on the 15th of each month and you cancel on the 8th, your pass ends on the 14th and you are not charged on the 15th. However, if you cancel after the renewal date, you may have already been charged for the next month.

Always check your renewal date in your Superprof account settings before cancelling. Contact hey@superprof.com or check your last invoice if you are unsure of your renewal date.

Refund timeline

If you are eligible for a refund under the 14-day cooling-off period, Superprof must process the refund within 14 days of receiving your cancellation request. If you cancel after the cooling-off period, refunds are at Superprof's discretion unless you have grounds for a complaint (e.g., the service failed to work, unexpected billing).

Refunds are returned to your original payment method (credit card, debit card or PayPal). Bank processing can take a further 5 to 10 business days, so do not assume a missing refund is a loss until 20+ days have passed since Superprof confirmed your cancellation.

After cancellation: what to expect

Cancelling is not always the end of the story-stay vigilant.

Confirming your cancellation

Once Superprof confirms your cancellation, your Student Pass should no longer appear in your account dashboard. Log in to verify that the subscription status has changed to "Cancelled" or "Inactive". If the subscription still shows active after 7 days, contact Superprof again immediately.

Monitoring for ghost charges

After cancellation, check your bank or credit card statement for the next 60 days. Superprof should stop charging on your next renewal date. If you see a charge after your confirmed cancellation date, report this to Superprof and escalate to your bank (chargeback if necessary). Stopee recommends setting a calendar reminder to check 30 days and 60 days after your cancellation date.

Lessons already booked

Cancelling the Student Pass subscription does not cancel lessons you have already arranged or paid for with individual tutors. Contact your tutors directly to discuss any outstanding lessons or payments. Your access to message tutors may be limited once the Student Pass is cancelled, so organise this before you cancel the subscription.

Common cancellation traps and mistakes

Thousands of Irish consumers lose money because they fall into predictable cancellation pitfalls-here is how to avoid them.

Trap 1: assuming cancellation is automatic or instant

Many people believe that stopping a subscription is instant, but Superprof only cancels when it receives and processes your request. If you do not submit a formal cancellation before your renewal date, another month's charge will hit your account. The burden is entirely on you to cancel proactively. Always cancel at least 5 days before your renewal date to ensure processing time.

Trap 2: cancelling in-app without written confirmation

If Superprof offers an in-app "cancel" button, use it-but immediately follow up with an email confirmation to hey@superprof.com. In-app cancellations sometimes fail silently or are not processed correctly. Written email or postal confirmation creates irrefutable evidence that you cancelled, which becomes crucial if billing disputes arise later. Stopee has seen hundreds of cases where users believed they had cancelled in-app only to be charged again months later with no record of the original cancellation request.

Trap 3: ignoring the cooling-off period and losing your statutory right

You have only 14 days from activation to cancel and request a full refund without justification. If you wait 15 days or longer, you lose this statutory protection and can only cancel if Superprof allows it or if the service breaches the contract. If you are unsure whether the Student Pass is right for you, cancel within 14 days to be safe. You can always reactivate later.

Trap 4: not documenting tutor payments and outstanding lesson debts

Cancelling the Student Pass does not automatically cancel lessons with individual tutors. If you owe a tutor money for a lesson or have a lesson booked, that obligation remains. Some tutors may invoice you after you have cancelled the Student Pass, creating confusion and potential payment disputes. Settle all tutor payments and clarify cancellation of any booked lessons before you cancel the platform subscription.

Trap 5: paying via a third-party payment service without tracking

If you pay via PayPal, Apple Pay or Google Pay, verify which email address is linked to Superprof. When you cancel, ensure the cancellation is tied to that email address. Payment service disputes can take longer to resolve, so gather all transaction IDs and receipts upfront. Stopee recommends that you download your Superprof invoice history before you cancel to have a complete payment record.

Refunds: what you are entitled to

Your refund eligibility depends on when you cancel and the reason for cancellation.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of activating the Student Pass, you have an absolute right to a full refund of all charges, provided you have not substantially used the service. "Substantially used" is interpreted narrowly-browsing tutor profiles and sending a few messages does not disqualify you. If you booked and attended multiple lessons, Superprof may charge you a proportionate amount for the service consumed, but the remainder must be refunded.

Refunds after 14 days

Once the cooling-off period has expired, refunds become discretionary unless you have a valid complaint. Reasons that may entitle you to a partial or full refund after 14 days include:

• The platform failed to work or was unavailable for extended periods
• Superprof charged you in error or without authorisation
• The service description was misleading and the service does not match what was promised
• Superprof refused to process a cancellation request (escalate to the CCPC)

If you believe you have grounds for a refund after the cooling-off period, contact Superprof in writing with evidence and give them 14 days to respond. If they refuse, escalate to the CCPC.

When to contact the competition and consumer protection commission

If Superprof ignores your cancellation request, continues billing after you cancel, or refuses to process a valid cancellation, the CCPC can intervene on your behalf.

Steps to escalate

1. Attempt cancellation via email (Method 1 above) and wait 7 business days for a response
2. If Superprof does not respond or refuses to cancel, send a formal complaint letter via registered post to their registered office address
3. Wait a further 14 days for a response
4. If still unresolved, contact the CCPC at www.ccpc.ie or call 01 402 5555
5. File a formal complaint with the CCPC, attaching all evidence: emails, cancellation requests, bank statements showing unauthorised charges, and Superprof's responses (or lack thereof)
6. The CCPC will investigate and can compel Superprof to refund you and cease unfair billing practices

The CCPC process is free and does not require legal representation. Stopee recommends escalating if Superprof's response times exceed 14 days or if you are being charged after a confirmed cancellation.

Cancellation checklist for irish consumers

Use this checklist to ensure your cancellation is airtight and irreversible.

Final advice: stay protected with stopee

Cancelling a subscription should be simple, but companies often make it deliberately difficult to extract as much revenue as possible from inattentive customers. Your best protection is documentation and timeliness. Send your cancellation request in writing, keep screenshots and confirmations, monitor your bank statements, and escalate to the CCPC if Superprof ignores you.

The Superprof Student Pass serves many Irish students well, but when it no longer fits your needs, you deserve a frictionless exit. Under Irish consumer law, you have clear rights-enforce them. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money lost to ghost charges. If you need further guidance or want to report a Superprof billing problem, visit stopee.com to see how Stopee can assist you.

Remember: your cancellation is final and valid once you have submitted a written request and received confirmation. Do not let inertia or confusion trap you into paying for a service you no longer use. Cancel confidently, and take back control of your money.