Manage Superprof

How to cancel superprof and stop unwanted charges: your filipino consumer guide

Understanding superprof before you cancel

Superprof is an online tutoring marketplace that connects you with private tutors across subjects like mathematics, music, languages, fitness, and hobbies. The platform operates from France, which means its terms of service are governed by French law-but that does not change your rights as a Filipino consumer under the Consumer Act of the Philippines.

Here is the critical part: when you join Superprof, you are not just paying a tutor. You are paying Superprof itself for the Student Pass, which is a separate monthly subscription that gives you access to contact tutors. Lesson fees with individual tutors come on top of that. This dual-payment structure catches many Filipino users off guard, and it is exactly why cancellation becomes confusing.

What you are really paying for on superprof

The Student Pass costs approximately ₱2,450 per month (roughly $49 USD equivalent), and it renews automatically every 30 days. This pass does not cover your actual lessons-it only unlocks the ability to message tutors and book with them. Each tutor sets their own hourly rate, and some offer a free first lesson, though that depends entirely on that tutor's profile, not Superprof itself.

Many users expect one charge to cover everything. It does not work that way. Your Student Pass keeps renewing until you cancel it, and lesson cancellations operate under separate rules (typically a 24-hour window before the lesson starts). At Stopee, we help people understand these hidden layers so you do not pay for services you have stopped using.

How superprof's structure affects filipino users

Superprof does not have a Philippines-specific support team. Your contact options are limited to a help center, a masked email address, and no live chat or phone line. This is a real pain point if you need to dispute a charge or chase a refund through GCash, Maya, or a local credit card.

Filipino complaints focus on two issues: slow or unresponsive support, and partial refunds when you cancel a lesson within 24 hours of the scheduled time. If you pay via local payment methods, screenshot everything immediately because support response times are often slow and your payment records are your best proof of cancellation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when dealing with foreign companies like Superprof. You have the right to cancel subscriptions, receive clear refund terms, and dispute unauthorized charges-and Superprof's French terms cannot override your local consumer protections.

Key protections that apply to superprof cancellations

Under the Consumer Act, any recurring subscription must give you the right to cancel without penalty. Superprof's Student Pass is a recurring charge, so you can cancel at any time and the company must stop charging you after your current billing period ends. If Superprof continues to charge you after you cancel, or if you cancel within the required notice window and still get charged, that is a violation of your consumer rights.

You also have the right to accurate, clear information about subscription terms before you pay. If Superprof failed to clearly disclose that the Student Pass is separate from lesson fees, or that it renews automatically, that is a dark pattern under Philippine consumer law and gives you grounds for a refund or chargeback.

How to escalate if superprof refuses to help

If Superprof does not refund you or respond to cancellation requests within 30 days, you can file a complaint with the Department of Trade and Industry (DTI) or dispute the charge with your bank or payment provider. Most Filipino banks and GCash allow you to dispute foreign charges, especially when the merchant fails to honor cancellation requests. Stopee recommends saving all email correspondence and screenshots because the DTI will ask for proof of your attempts to resolve the issue directly with Superprof first.

Methods to cancel superprof: which path applies to you

Your cancellation method depends on where you signed up-the Superprof website, Apple App Store, or Google Play. Each route has its own process, and choosing the wrong one will leave your subscription active and you will still be charged.

Identify where you subscribed

Check your payment receipts or emails from Superprof. Look for the sender domain or the merchant name on your statement. If it says "Superprof.com" or the Superprof website, you subscribed on the web. If it says "Apple" or "Google," you subscribed through an app store. This matters because you may need to cancel through that same platform, not just your Superprof account.

The three cancellation paths

Stopee has identified three distinct cancellation routes for Superprof users. Path one is through your Superprof account dashboard on the website. Path two is through the Apple App Store subscription management portal. Path three is through Google Play's subscription settings. Many people try to cancel through their account but forget they subscribed via an app, leaving the subscription active.

How to cancel superprof from the website

If you signed up on Superprof's website or manage your lessons there, use your account dashboard to cancel the Student Pass.

1. Log in to your Superprof account at superprof.com using your email and password.
2. Go to your account menu (usually a profile icon in the top-right corner).
3. Select "My Account" or "Account Settings."
4. Find the section called "My Payments" or "Billing."
5. Look for "Student Pass" or "Subscription."
   • If you see a "Manage Subscription" button, click it.
   • If you see "Cancellation Policy," that controls lesson refunds, not the Student Pass itself-keep reading your options.
6. Click "Cancel Subscription" or "Cancel Student Pass" (wording varies).
7. Superprof may ask you why you are canceling; you can skip this or leave feedback-it does not affect your cancellation.
8. Confirm the cancellation. You should see a message like "Your subscription will end on [date]."
9. Screenshot this confirmation page immediately.
10. Check your email for a cancellation confirmation from Superprof within 24 hours.

Warning: Your Student Pass remains active until the end of your current billing cycle. If you cancel on day 5 of a 30-day cycle, you stay subscribed for the remaining 25 days. You will not be charged again after that date.

How to cancel superprof through the apple app store

If you subscribe through the Apple App Store on iPhone or iPad, you must cancel through the App Store app or your Apple Account settings-canceling in the Superprof app alone will not stop the charge.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner (your photo or initials).
3. Select "Subscriptions."
4. Find "Superprof" in your active subscriptions list.
5. Tap "Superprof."
6. Tap "Cancel Subscription" (or "Edit" if it appears, then choose "Cancel").
7. Select your reason for canceling (optional).
8. Confirm the cancellation.
9. Screenshot the confirmation screen showing "Your subscription has been canceled" or similar language.
10. Your subscription will remain active until your next renewal date, which Apple will show on the same screen.

Pro tip: Apple sometimes offers to extend your free trial or discount to keep you subscribed. If you see this offer and want to leave, decline it and tap "Cancel" again. Apple will not charge you if you say no.

How to cancel superprof through google play

If you subscribe through Google Play on an Android phone, cancel through the Google Play app or your Google Play account-the Superprof app cancel button will not stop the charge.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Choose "Manage subscriptions."
5. Find "Superprof" in your active list.
6. Tap "Superprof."
7. Tap "Cancel subscription."
8. Select a cancellation reason (optional).
9. Confirm the cancellation.
10. Screenshot the page showing your subscription is canceled.
11. Google will confirm your end date-your access continues until then.

Warning: Do not uninstall the Superprof app thinking it will cancel your subscription. It will not. You must follow the steps above through Google Play itself.

What to do with active lessons before you cancel

Canceling your Student Pass does not automatically cancel individual lesson bookings. You need to handle those separately, and the refund rules are strict.

Lesson cancellation and refund rules

If you cancel a lesson more than 24 hours before it starts, you should receive a full refund. If you cancel within 24 hours, Superprof applies the tutor's cancellation policy, which can be 50 percent, 100 percent, or 0 percent refund. Many tutors in the Philippines choose 0 percent (no refund), so do not assume you will get your money back if you cancel late.

Before you cancel your Student Pass, go through your lesson schedule and cancel any upcoming lessons you do not want, well in advance (more than 24 hours early). Take screenshots of each cancellation confirmation showing the refund amount.

The timing trap: student pass vs. lessons

Here is where many users slip up: your Student Pass can be canceled, but you still owe for any lessons that have already started or are within 24 hours of their start time. If you cancel your Student Pass today but a lesson is scheduled for tomorrow, you are still responsible for that lesson fee unless you cancel the lesson itself with enough notice. Stopee advises reviewing your lesson calendar before you cancel the subscription.

Pricing and student pass rates for philippines users

The Student Pass is non-negotiable if you want to access tutors on the platform. Unlike some subscription services, Superprof does not offer a free trial or a lower-tier plan. The ₱2,450 monthly charge is your entry fee to the marketplace.

After cancellation: what happens to your account

Canceling your Student Pass stops future charges, but your account does not disappear immediately, and there are a few loose ends to tie up.

Account access and lesson access after cancellation

Once your Student Pass expires (at the end of your current billing cycle), you lose the ability to message new tutors or book new lessons. However, lessons you have already paid for will still happen-the tutor will contact you at the scheduled time. Any refund requests for completed or upcoming lessons must be made within Superprof's refund window (usually within 7 days of the lesson date).

Your account profile remains on Superprof's servers for record-keeping. If you want it deleted, you can request account deletion through the help center, but this is optional and does not affect your cancellation.

Checking for lingering charges

Monitor your GCash, Maya, or credit card statement for at least 45 days after your cancellation date. Look for any charges labeled "Superprof," "Superprof.com," or the merchant name used by your payment processor. If you see a charge after your cancellation date, that is a billing error and you should dispute it immediately with your bank or payment provider.

Stopee recommends setting a phone reminder for one week and one month after your cancellation confirmation date. Check your statement each time. If you see an unexpected charge, you have stronger legal ground to dispute it the sooner you report it.

Common mistakes people make when canceling superprof

Cancellation seems straightforward until something goes wrong-and the frustration of seeing a charge after you thought you canceled is real and avoidable.

Mistake one: canceling only through the app

The single biggest trap is canceling through the Superprof app or website when you subscribed through Apple or Google. The app has a "cancel subscription" button or option, but tapping it does not cancel your paid subscription if you enrolled through an app store. You must cancel through the app store itself. Stopee has seen this mistake cause months of unwanted charges because the user thought they had canceled.

Mistake two: not checking your billing date

Many users cancel just after a charge hits their account and assume the next charge will not happen. It will. Your Student Pass renews every 30 days. If you were charged on the 15th of the month, you will be charged again on the 15th next month unless you cancel before that date. The safest approach is to cancel immediately after you decide to leave, not to wait until you think the charge is coming.

Mistake three: canceling lessons too close to the start time

If you cancel a lesson less than 24 hours before it begins, the tutor's 0 percent refund policy usually applies, and you lose the lesson fee entirely. Many Filipino users assume they can cancel anytime and get their money back. Read your tutor's profile carefully and cancel lessons at least 25 hours before they start if you need a full refund.

Mistake four: not screenshotting the cancellation confirmation

Superprof's support is slow, and if a dispute arises, you will need proof that you canceled. A screenshot of your confirmation screen is legally stronger than an email alone because it shows the exact date and time. Save it to your phone and email it to yourself as a backup.

Refunds and how to request one

If Superprof charged you after your cancellation or if you were charged for a lesson you canceled in time, you have the right to demand a refund.

Requesting a refund from superprof

Contact Superprof's help center at superprof.com/help.html or email their support address (check your account for the correct email, as they use masked addresses). Include the following in your request:

• Your Superprof account email and username.
• The date you canceled your subscription or lesson.
• Screenshots of your cancellation confirmation.
• A screenshot of the charge you want refunded, showing the date and amount.
• A brief explanation: "I canceled my Student Pass on [date]. I was charged on [date] after cancellation. Please refund ₱[amount]."

Send this via email and keep a copy for your records. Superprof typically responds within 5-7 business days, though responses are often slower for Filipino users.

Disputing the charge with your bank or payment provider

If Superprof does not refund you within 14 days, dispute the charge through your bank, GCash, or Maya. Attach your cancellation screenshots and email correspondence. Most payment providers will reverse the charge if you show proof of cancellation. This is faster and more reliable than waiting for Superprof to respond.

Pro tip: Always dispute through your payment provider first. Banks and GCash handle disputes faster than Superprof's support team, especially for amounts under ₱5,000.

Preventing future unwanted charges

Once you cancel, protect yourself from accidental re-enrollment or hidden renewal clauses.

Monitoring and follow-up checklist

• Screenshot your cancellation confirmation immediately (same day).
• Note the end date of your Student Pass (the last day you are charged).
• Set a phone reminder for two days after that end date to check your bank statement.
• Check your email for any cancellation confirmation email from Superprof.
• Monitor your statement weekly for the first month after cancellation.
• If you see an unexpected charge, dispute it within 60 days (the legal window for most payment providers).
• Save all receipts, screenshots, and correspondence in a folder labeled "Superprof" on your phone or computer.

Contact information and escalation address for superprof

If you need to send a formal cancellation notice or dispute letter, the official registered address is:

Superprof
Cardiff, United Kingdom
(Registered office for cancellation notices)

Alternatively, use the help center at superprof.com/help.html. For escalation to consumer protection authorities, file a complaint with the Department of Trade and Industry (DTI) Philippines if Superprof fails to respond or refuses your refund request within 30 days.

Summary: your path to canceling superprof cleanly

Canceling Superprof is simple if you follow the right steps for your platform and monitor your account afterward. The key is to cancel through the exact channel where you subscribed-web, Apple, or Google Play-not just through the app. Screenshot everything, note your end date, and check your statement twice in the month after cancellation.

Your rights as a Filipino consumer are strong. The Consumer Act of the Philippines protects you even against foreign platforms. If Superprof charges you after cancellation or refuses a legitimate refund, you can escalate to your bank, GCash, or the DTI.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by understanding the exact process and knowing their rights. You now have the insider knowledge to cancel Superprof without losing money to hidden charges or confusing billing cycles. Take action today, save your confirmations, and stay protected.