Manage Superprof

How to cancel superprof and stop recurring charges in 2024

What is superprof and why cancellation matters

Superprof is an online tutoring marketplace that connects students with private tutors across academics, music, languages, and professional skills. Unlike traditional tutoring platforms, Superprof operates as a directory where you browse tutor profiles and contact them directly-the platform itself does not charge per lesson. Instead, you pay a monthly Student Pass subscription fee ($49/month in the US) that grants you contact privileges and unlimited access to tutor profiles. Tutors and students then negotiate lesson rates independently.

Understanding this distinction is critical before you cancel. Many users subscribe expecting the Student Pass to subsidize lesson costs, only to realize it's purely an access fee. If you're paying the monthly pass but not taking enough lessons to justify the cost, cancellation becomes a straightforward financial decision.

At Stopee, we help consumers navigate subscription cancellations with clarity and confidence. This guide walks you through cancelling Superprof, reclaiming unused charges where possible, and protecting yourself from common billing traps.

Key facts about superprof

• Service type: Online tutoring marketplace (access pass model, not lesson-based billing).
• Subscription name: Student Pass.
• Monthly cost (US): $49 per month, billed automatically.
• Billing cycle: Renews every 30 days unless cancelled.
• Headquarters: 42-44 rue Alexandre Dumas, 75011 Paris, France.

Subscription pricing and what you're really paying for

Before you decide to cancel, you need to understand exactly what Superprof charges and when those charges hit your bank account.

The critical point: your Student Pass does not pay for lessons. It only grants you the ability to find and contact tutors. All lesson pricing is negotiated directly between you and the tutor. If you cancel the Student Pass but are already taking lessons, those lessons continue at whatever rate you agreed with your tutor-the Student Pass cancellation will not end those arrangements.

Many users report surprise when the $49 recurring charge continues month after month with minimal lesson uptake. Superprof markets the pass as a gateway to affordable tutoring, but the pass itself is overhead that many students can live without once they've found a tutor (or realized tutor response rates are low).

Why you might want to cancel superprof

Financial pressure and billing transparency are the top reasons students cancel this subscription.

Common financial reasons for cancellation

• Low tutor engagement: You paid for a month of access but tutors didn't respond to your messages, leaving you with no lessons to show for the $49 charge.
• Unexpected recurring charges: You intended a one-time search but didn't realize the Student Pass auto-renews monthly. You now owe charges for months you didn't use the platform.
• Lesson costs exceed the value premise: After contacting tutors, you discovered lesson rates are higher than traditional tutoring or other online platforms, making the Student Pass feel like wasted overhead.
• Found a tutor outside the platform: Once connected with a tutor through Superprof, you may have switched to direct payment arrangements, eliminating the need for the monthly pass.
• Budget constraints: You're cutting discretionary expenses and a monthly subscription for optional access no longer fits your priorities.

When you should keep your subscription

• You actively use the platform to find multiple tutors each month and the Student Pass saves you time versus searching independently.
• You value tutor reviews and filtering options enough that the $49 fee feels justified by better tutor selection.
• You plan to take multiple lessons monthly and the Student Pass pricing aligns with your tutoring budget overall.

Your cancellation options and methods

Superprof offers multiple paths to cancel, though some are clearer than others. Stopee recommends starting with your account dashboard, as this provides the fastest confirmation and immediate cancellation.

Option 1: cancel through your superprof account dashboard (fastest)

This is the primary cancellation method Superprof promotes and it's the most direct route to confirmation.

1. Log in to your Superprof account on the official website or mobile app.
2. Navigate to your account settings or profile menu (usually a gear icon or your name at the top).
3. Look for "Subscription," "Billing," "Payment settings," or "Manage Student Pass."
4. Select the option to cancel or pause your subscription.
   • Read the cancellation terms carefully-Superprof states that your access continues until the end of your current 30-day billing period, after which renewal stops.
   • Do not click any "reactivate later" or "pause for 3 months" options unless you actually intend to use them; these can lock you into a future charge.
5. Confirm your cancellation request. Superprof should display a confirmation message and send you a confirmation email to the address on file.
6. Take a screenshot of the confirmation page and save the confirmation email. You'll need this proof if billing disputes arise.

Pro tip: Cancellations submitted via dashboard typically take effect immediately, but your billing cycle does not reset. You will retain access through the end of your current 30-day cycle, after which the renewal charge will not process.

Option 2: email cancellation request

If you cannot access your account or prefer written confirmation, email works as a backup.

1. Compose an email to Superprof's support address (check their help center for the current contact email; support@superprof.com is typical).
2. Write a clear subject line: "Superprof Student Pass Cancellation Request-[Your Email/Account ID]."
3. Include in the body:
   • Your full name and account email address.
   • Your Superprof account ID or the phone number associated with your account (if you have it).
   • A direct statement: "I request immediate cancellation of my Student Pass subscription."
   • The date you send the email (for timing documentation).
4. Request written confirmation in reply that your subscription has been cancelled.
5. Send the email and save a copy in a folder labeled "Superprof Cancellation" for your records.

Warning: Email cancellation is slower than the dashboard method and leaves room for miscommunication. Support may take 2-5 business days to reply. Do not assume your subscription is cancelled until you receive written confirmation or verify it via your dashboard.

Option 3: contact support through the superprof help center

Superprof offers an in-platform messaging system and help desk for subscription inquiries.

1. Log into your account and navigate to the Help or Support section.
2. Use the contact form or live chat (if available) to submit a cancellation request.
3. Include the same information as an email: your account details and a clear cancellation statement.
4. Request a response confirmation and, if applicable, a cancellation reference number.

This method offers a middle ground between the speed of the dashboard and the documentation of email. Support responses are logged in your account, which aids dispute resolution if needed.

What happens after you cancel with superprof

Cancellation does not mean immediate access loss-Superprof honors the remainder of your billing cycle, which can be an advantage or a source of frustration depending on your perspective.

The cancellation timeline

• Immediate (same day as cancellation request): Your cancellation request is logged and processed.
• End of current 30-day billing cycle: Your final access day passes. You can no longer contact tutors or view profiles.
• Billing date after cancellation: No renewal charge appears. The subscription ends completely.
• If you cancel mid-cycle: You keep access through the end of the current month you've already paid for. Your next renewal would have charged on Day 30; after cancellation, that charge never hits your card.

Pro tip: If you cancel on Day 1 of a 30-day cycle, you've effectively "wasted" 29 days of prepaid access. If you cancel on Day 25, you've optimized the value. Consider timing your cancellation request near the end of your billing cycle to minimize unused days, though this is a minor optimization in practice.

Verify cancellation in real time

Do not assume silence means success. Follow up within 2-3 business days:

1. Log back into your Superprof account.
2. Check your subscription or billing section for a "Cancelled" or "No active subscription" label.
3. If you received a confirmation email, verify the cancellation date matches your request date.
4. If you see no cancellation confirmation after 3 business days, resend your cancellation request via email or support form with a note: "Follow-up: Confirming cancellation request from [date]."

Refund eligibility and how to request unused charges back

Superprof's refund policy is not always advertised prominently, which is where many disputes originate. Stopee advises you to know your rights before requesting a refund.

When you are entitled to a refund

• Cancellation within a trial period (if offered): Some promotions include a trial window; cancellations within that window may qualify for a full refund.
• Cancellation immediately after an unwanted auto-renewal: If you cancelled but Superprof charged you again, you're entitled to a refund of that erroneous charge.
• Subscription charged after a failed cancellation attempt: If you cancelled but were still charged, request a refund for the unexpected charge.
• Cancellation requests honoring state law: Some US states (California, New York, Illinois) have strict auto-renewal laws requiring clear refund policies. If Superprof is non-compliant, you may have grounds for a refund.

How to request a refund

1. Gather documentation: your cancellation request confirmation, the date you cancelled, the date the unwanted charge appeared, and any screenshots of your account showing the charge or cancellation confirmation.
2. Email Superprof support with the subject line "Superprof Student Pass Refund Request-[Your Account Email]."
3. In the body, clearly state:
   • The date you cancelled your subscription.
   • The date you were charged after cancellation (if applicable).
   • The amount of the unwanted charge.
   • A direct request: "I request a refund for the charge on [date] in the amount of $[amount] because [reason: cancelled before renewal, auto-renewal occurred without consent, etc.]."
4. Attach screenshots or confirmation emails proving your cancellation and the erroneous charge.
5. Send the email and note the date you sent it.
6. If Superprof does not reply within 7-10 business days, escalate to your credit card issuer (see section below).

Pro tip: Keep refund requests factual and unemotional. "I cancelled but was charged" is stronger than "Your service is a scam." Support staff respond better to clear documentation than complaints.

Your consumer rights under US law

Superprof is subject to federal protections you should understand before attempting cancellation or a refund dispute.

Relevant federal and state protections

• The Restore Online Shoppers Confidence Act (ROSCA) and Federal Trade Commission Act: Superprof must clearly disclose the auto-renewal terms at the point of purchase and obtain express informed consent. If Superprof failed to do so, you have grounds to dispute the charge.
• The Telemarketing Sales Rule (TSR): If you subscribed via phone, stricter consent rules apply. Superprof must have obtained clear verbal consent to auto-renew.
• State auto-renewal laws (California, New York, Illinois, Virginia, and others): Many states require businesses to honor cancellation requests made the same way as the subscription was created. For example, if you subscribed online, you must be able to cancel online. Email or phone-only cancellation may not satisfy the law.
• Right to dispute via your credit card issuer: If Superprof refuses a refund, you can file a chargeback with your bank or credit card company, claiming "unauthorized charge" or "failure to deliver services." The card issuer will investigate on your behalf.

Escalation path if superprof refuses to cancel or refund

If Superprof does not respond to your cancellation request or refund claim within 10 business days, escalate:

1. Step 1: Contact your credit card company or bank. File a dispute on the charge, explaining that you cancelled but were charged or that you were not given clear cancellation options. Provide your cancellation request documentation.
2. Step 2: File a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov. The FTC investigates unfair or deceptive business practices, including non-compliant auto-renewal schemes.
3. Step 3: If you live in a state with a strict auto-renewal law, file a complaint with your state's Attorney General office. Many state AGs have dedicated consumer protection divisions.
4. Step 4: Consider small-claims court if the disputed amount is under your state's small-claims limit (typically $5,000-$10,000). You can sue for the refund plus court costs.

Most companies resolve disputes once an FTC complaint or chargeback is filed, as the administrative burden exceeds the disputed amount.

Common cancellation mistakes and how to avoid them

Cancellation seems straightforward, but users repeatedly fall into avoidable traps. We've seen these mistakes cost real money.

Mistake 1: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. You can still log in and view your profile after cancellation, but you lose Student Pass access. This confusion sometimes leads users to assume their subscription is active when it is not, or vice versa. Always verify your subscription status in the billing section, not just your login ability.

Mistake 2: cancelling without documenting the request

If you call Superprof (if they offer phone support) or submit a cancellation via their web form, you get no written record by default. Two weeks later, you're charged again with no proof you ever cancelled. Always request and save written confirmation. A screenshot of your cancellation confirmation page is your best defense.

Mistake 3: hitting "pause" instead of "cancel"

Superprof's interface may offer a "pause subscription" option that looks similar to "cancel." Pausing temporarily halts charges but automatically resumes after 3 months (or another preset interval). If you truly want to stop, click "cancel" or "end subscription," not "pause."

Mistake 4: assuming lessons stop when you cancel

Your Student Pass and your individual tutor arrangements are separate. Cancelling the pass does not end lessons you've already scheduled or paid for directly with tutors. If you want to fully disengage, contact each tutor individually to end those agreements.

Mistake 5: not checking for hidden charges at re-engagement

After cancellation, if you ever log back in and click "reactivate subscription" (even by accident), Superprof may charge your card immediately. Be cautious when revisiting your account after cancellation.

Checklist for successful superprof cancellation

Use this step-by-step checklist to ensure you cancel correctly and protect yourself if disputes arise:

Superprof alternatives if you're looking to switch

If you've decided to cancel Superprof because the subscription model doesn't work for your tutoring needs, other platforms may offer a better fit.

Many students find that once they've identified a tutor (often via Superprof), switching to direct payment or a lesson-based platform avoids the overhead of a subscription pass entirely.

How to contact superprof if cancellation fails

If your cancellation request isn't processed or you're still being charged, contact Superprof directly using the information below.

Superprof headquarters and mailing address

Administrative address for written correspondence:

Superprof
42-44 rue Alexandre Dumas
75011 Paris
France

Note: Superprof's legal entity is based in France, which means refund disputes may be subject to European Union consumer law if escalated. However, for US-based subscriptions, US law (Federal Trade Commission Act and state auto-renewal laws) generally takes precedence.

For immediate support, visit Superprof's help center or support form at superprof.com and submit a detailed cancellation or dispute request there. Email support typically responds within 3-5 business days from US-facing support channels.

Final takeaway: you're in control

Cancelling Superprof is straightforward when you follow the right steps and document your actions. The Student Pass model works well for students who actively search for multiple tutors, but for others, the $49 monthly overhead becomes dead weight in a budget. If you've decided to cancel, starting with your account dashboard is fastest; if Superprof fails to honor your request, your credit card issuer and the Federal Trade Commission are your escalation paths.

Stopee has helped thousands of consumers cancel subscriptions like Superprof, reclaim refunds, and avoid the common traps that trap users in recurring charges they no longer need. Whether you're cancelling because you found a tutor elsewhere, because response rates disappointed you, or because the subscription cost no longer aligns with your budget, the process is your right-and it's your responsibility to complete it. Use this guide, save your confirmation, and move forward with confidence. If you encounter resistance from Superprof, return to this guide and follow the escalation path. Stopee is here to help you take back control of your subscriptions.