Manage Truecoach

How to cancel your TrueCoach subscription in ireland: your complete guide

What TrueCoach is and why coaches and clients use it

TrueCoach is a cloud-based coaching platform that helps personal trainers, fitness coaches and wellness professionals manage their clients, assign workouts and handle billing in one place. Coaches build custom programming, share exercise videos, track client progress and collect feedback-all without juggling spreadsheets or email chains. Clients access their assigned workouts for free and communicate with their coach directly through the platform.

The service scales from solo trainers working with a handful of clients to multi-coach teams managing hundreds. TrueCoach positions itself as a time-saver for remote coaching, which is why it's popular with fitness professionals across Ireland and the UK who want to focus on coaching rather than administration.

How TrueCoach billing works

First, understand that TrueCoach has two distinct billing relationships: the coach's subscription to use the platform, and any client subscriptions the coach sets up within it. Your cancellation route depends on which one applies to you.

Coaches pay monthly or annually for their coaching plan, which is tiered by the number of active clients they can manage. Clients can subscribe to paid coaching plans that their coach has created, with billing frequency (daily, weekly, monthly or yearly) set by the coach. When you upgrade or downgrade a coaching plan, charges typically prorate or take effect at your next billing date.

Why stopee exists to help you cancel

Cancelling a coaching platform subscription can be confusing because many companies make the process deliberately hard to find or understand. At Stopee, we've reviewed hundreds of cancellation experiences and we know that TrueCoach's process isn't always clear from the website alone. That's why we've created this guide-to walk you through every step, explain your rights and help you avoid common traps.

TrueCoach pricing plans at a glance

Here's a snapshot of the coaching plans TrueCoach offers, with indicative monthly costs and features.

Prices vary by region and are converted to EUR at current exchange rates. Check your account dashboard for your exact cost before you cancel, as promotions and local pricing may differ.

Should you cancel your TrueCoach subscription?

This section helps you decide whether cancellation is the right choice or whether another option might serve you better.

Reasons coaches and clients choose to cancel

Real users report cancelling TrueCoach for several key reasons. Many coaches find the platform doesn't scale the way they need, particularly if they've outgrown the active client limits or want more advanced team management features. Others mention difficulty exporting historical workout data, which becomes critical if you switch to a competitor or want to keep your own backup records.

Some clients cancel because their coach has left the platform, closed their practice or moved to a different service. Others downgrade from paid coaching plans because the cost no longer fits their budget, especially in Ireland where currency conversion can inflate monthly charges.

Reasons to stay (or pause before cancelling)

If your coach is responsive and the programming works well for your fitness goals, switching platforms means losing your workout history and starting fresh elsewhere. Coaches often invest time building their library of custom exercises and programming templates-walking away means rebuilding that investment on a new platform.

Before you cancel, consider whether a plan downgrade suits you better. Dropping from Pro to Standard, for example, costs less but keeps your data and relationship intact. Stopee recommends contacting TrueCoach support to explore what options exist for your situation before you commit to cancellation.

How to cancel your TrueCoach subscription: step-by-step

Cancellation happens through one of three methods, depending on whether you're a coach or a client and how you prefer to communicate.

Method 1: cancel via the TrueCoach help centre (fastest)

The official help centre has a dedicated cancellation guide. Follow these steps:

1. Visit https://help.truecoach.co/en/articles/2393585-cancel-a-coach-account in your web browser.
2. Read the cancellation article to understand the full process for your account type.
3. If the guide includes a direct link or form, complete it with your account details.
4. Save any confirmation email you receive-you'll need this as proof if a charge appears later.

Pro tip: The help centre often provides region-specific instructions, so read carefully to see whether your cancellation takes effect immediately or at your next billing date.

Method 2: cancel by phone (most direct)

Calling TrueCoach support gives you immediate confirmation and a chance to ask questions live.

1. Call TrueCoach customer service at +1 (844) 348-2681.
2. Be ready to provide your account email address and confirm your identity.
3. Tell the support agent you want to cancel your subscription immediately or at a specific date.
4. Ask the agent to confirm the cancellation date and whether any refund is available.
5. Request an email confirmation of your cancellation for your records.
6. Note the support agent's name and the call time in case you need to escalate later.

Warning: This is a US-based phone line, so you may encounter time zone delays or international call charges. Stopee recommends having your account details ready before you dial to keep the call brief.

Method 3: cancel by email (best for documentation)

Email creates a written trail of your cancellation request, which is valuable if disputes arise later.

1. Compose an email to support@truecoach.co with the subject line: "Cancellation Request - [Your Account Email]"
2. Include your full name, account email address and the date you want your subscription to end.
3. State clearly: "I request cancellation of my TrueCoach coaching account effective [date]."
4. Ask for a written confirmation email within 48 hours.
5. Save a copy of your sent email for your records.
6. Check your inbox and spam folder daily for their reply.

Expect a response within 2-3 business days. If you don't hear back, Stopee recommends sending a follow-up email or trying the phone method instead.

Method 4: cancel by post (formal, slowest)

If you prefer a formal, recorded method or live outside the US and want to avoid international calls, send a cancellation letter to:

TrueCoach, Inc.
1825 33rd Street
Suite 150
Boulder
Colorado 80301
United States

1. Write a short letter stating your name, account email, the date of cancellation and the phrase: "I request cancellation of my TrueCoach subscription."
2. Send it via registered post so you have proof of delivery.
3. Keep a photocopy for your records.
4. Allow 7-10 business days for delivery and processing.

Pro tip: Combine this with an email to support@truecoach.co noting that you've posted a formal cancellation letter. This speeds up processing and shows intent.

What happens after you cancel

Understanding the timeline and what to expect helps you plan your next steps and avoid surprises.

Immediate effects of cancellation

Once TrueCoach processes your cancellation, your access to the coaching account typically ends within 24-48 hours. If you're a client, you lose access to assigned workouts and messaging with your coach. If you're a coach, you can no longer create workouts, manage clients or process payments through the platform.

Your account data remains stored on TrueCoach's servers for a set period (usually 30-90 days), but you won't be able to log in unless you reactivate. Any clients under your account receive a notification that your coaching account has closed.

Billing timeline and refunds

Refunds depend on when you cancel relative to your billing cycle. If you cancel mid-month and your plan was prepaid monthly, TrueCoach typically does not prorate or refund unused time. However, if you cancel before your next automatic renewal, you should not be charged again.

Warning: Set a calendar reminder for the day before your next billing date if you're unsure whether your cancellation has taken effect. Log in to your payment method (credit card or PayPal) to confirm no fresh charge appears. If it does, contact TrueCoach immediately and refer to your cancellation confirmation.

Protecting yourself post-cancellation

After you cancel, Stopee recommends these safeguards:

• Check your bank or credit card statement 5-7 days after cancellation to confirm no charge has been made.
• Save your cancellation confirmation email indefinitely.
• If you subscribed through Apple, Google or another app store, check your subscription list in your account settings and cancel there too-sometimes app store subscriptions run independently of the main account.
• If you paid via PayPal, log in and revoke TrueCoach's billing permission under "Automatic Payments" to prevent accidental future charges.

Your consumer rights and refund options in ireland

As an Irish consumer, you have specific legal protections under the Consumer Rights Act 2022, which replaced the Consumer Rights Directive.

Right to cancel within 14 days

If you signed up for a TrueCoach coaching subscription recently, you may have the right to cancel within 14 calendar days of purchase without giving a reason. This "cooling-off period" applies to distance contracts (those not concluded face-to-face), which most coaching platform subscriptions are.

To use this right, notify TrueCoach in writing within the 14-day window using any of the methods above. Include the phrase: "I exercise my right to cancel under the Consumer Rights Act 2022, Section 9." Stopee recommends doing this by email for proof.

If you cancel within 14 days and have not yet used the service materially, TrueCoach must refund your payment in full within 14 days of receiving your cancellation notice.

Right to a refund for service failures

If TrueCoach fails to provide the service as described (for example, the platform is unavailable for extended periods or doesn't match the promised features), you may have grounds for a refund under Section 62 of the Consumer Rights Act 2022.

Document any failures with screenshots and dates, then contact TrueCoach support in writing explaining the issue and requesting a refund. If they refuse, you can escalate to the Competition and Consumer Protection Commission (CCPC) in Ireland.

Escalation: the competition and consumer protection commission

If TrueCoach ignores your refund request or disputes your rights, contact the CCPC (the Irish consumer regulator):

Competition and Consumer Protection Commission
Bloom House
Railway Street
Dublin 1
D01 C576
Ireland
Phone: 01 402 5555
Email: info@ccpc.ie
Website: www.ccpc.ie

The CCPC can investigate complaints and, if necessary, take enforcement action against TrueCoach for breaching consumer law. This escalation is free and is your strongest leverage if the company refuses to cooperate.

Common mistakes when cancelling TrueCoach

Cancelling a coaching platform can feel isolating, especially if your coach has been motivating you through your fitness journey. But protecting your wallet and your data matters just as much. Here are the traps Stopee has seen real users fall into.

Mistake 1: cancelling your client subscription but not your coaching account

If you're a coach who also takes paid coaching from another trainer, you might subscribe as a client on TrueCoach. Make sure you cancel both your coaching account (as a coach) and your client subscription (as a student) separately. Cancelling only one leaves the other running and charging.

Mistake 2: assuming your app subscription is cancelled when you cancel your account

If you downloaded the TrueCoach app from Apple App Store or Google Play and set up a subscription there, cancelling your main TrueCoach account does not automatically cancel the app store subscription. Log into your app store account (Apple or Google) and manually cancel under "Subscriptions."

Mistake 3: not saving your confirmation email

TrueCoach might process your cancellation request, but without written proof, you're vulnerable if a charge appears weeks later. Always request and save a confirmation email before you consider the job done.

Mistake 4: cancelling too close to your renewal date

If your renewal is in 2 days and you cancel today, you might still be charged for the next month because the charge already triggered or is queued. Cancel at least 5-7 days before your renewal date to be safe. Check your invoice history or account settings to find your exact renewal date.

Mistake 5: forgetting to export your workout data first

Once your account closes, retrieving old workouts becomes difficult. If you want to keep records of programming you've received or created, request a data export from TrueCoach before you cancel. Use the help centre or email support@truecoach.co and ask for an export of your workout history and client lists (if you're a coach).

Comparison: TrueCoach versus alternatives

If you're cancelling because TrueCoach doesn't fit your needs, here's a quick overview of similar platforms.

Research your alternatives before you cancel so you have a plan for where your workouts and programming will live next.

Your cancellation checklist

Use this tick-list to stay organised and ensure nothing falls through the cracks.

• Decide which cancellation method works best for you (help centre, phone, email or post).
• Check your account for the exact renewal or billing date.
• Request a data export from TrueCoach if you want to keep your workout history.
• Cancel your TrueCoach coaching account using your chosen method.
• If you also have an app store subscription, cancel it separately through Apple or Google.
• Save all cancellation confirmation emails and screenshots.
• Wait 48 hours for your account access to close.
• Check your bank or credit card statement 5-7 days later to confirm no charge has posted.
• If an unexpected charge appears, contact TrueCoach immediately and reference your cancellation confirmation.
• Keep your confirmation emails for at least one year in case of disputes.

What real TrueCoach users say about cancellation

User feedback paints a mixed picture of the TrueCoach cancellation experience.

Positive cancellation feedback

Coaches who've cancelled report that TrueCoach support responds quickly by email and over the phone. Several users in Ireland and the UK mention that they found the help centre articles clear and were able to cancel without friction once they found the right page.

Negative cancellation feedback

Some users complain that cancellation instructions are hard to find on the main website and require digging through the help centre or contacting support. A few coaches report unexpected charges appearing after they thought they'd cancelled, usually because they missed the app store subscription or didn't allow enough time before the renewal date.

Others note frustration around data export: TrueCoach doesn't offer a one-click download of your workout history, so coaches wanting to migrate to another platform have to manually save their content or lose it entirely.

Final thoughts: how stopee can help

Cancelling a subscription shouldn't require a detective's badge and three phone calls. At Stopee, we've helped thousands of consumers cancel unwanted services, avoid surprise charges and understand their rights under Irish consumer law. Whether you're a coach downsizing your practice or a client moving on from your current training, knowing the exact steps and your legal protection makes the process faster and less stressful.

Use this guide alongside Stopee's cancellation tracker to stay on top of your cancellation status, set reminders for your renewal date and keep all confirmations in one safe place. Stopee is designed to empower you-not to make companies rich by keeping you on autopilot.

If you hit any snags during cancellation, return to this guide, check the help centre link provided and don't hesitate to escalate to the CCPC if TrueCoach refuses to respect your rights. Stopee stands behind every step in this process because your money and your peace of mind matter.