Manage Truecoach

How to cancel truecoach and avoid surprise charges in the philippines

What truecoach is and why coaches in the philippines use it

Truecoach is a subscription-based coaching platform built for personal trainers and fitness professionals, not a consumer-facing workout app. The service helps trainers manage clients, deliver custom workout plans, track progress, and communicate with their clients all in one place. If you are a fitness client in the Philippines, you may not control the Truecoach subscription yourself, which complicates cancellation when the coaching relationship ends.

Who pays for truecoach and how much

Coaches pay Truecoach a monthly subscription based on how many active clients they manage. The platform charges in US dollars, and your Philippine bank or payment provider converts the amount to Philippine pesos at the current exchange rate. Here is what the published pricing tiers look like:

If you are a client paying Truecoach directly (rather than your trainer paying), you will see charges on your card or e-wallet statement each month. The key thing to understand is that Truecoach subscriptions renew automatically unless you cancel before the 1st of the month.

How truecoach operates in the philippines

Truecoach does not publish a dedicated Philippine office location or local payment number. The company is based in the United States at 1825 33rd St Ste 150, Boulder, CO 80301, and most support goes through email at support@truecoach.co. This matters because there is no live chat, no local phone line, and no published support hours, which means response times can take several business days if you have a billing or cancellation issue.

Truecoach offers a 14-day free trial without requiring a credit card upfront. After the trial ends, your subscription renews automatically on a monthly cycle. The official cancellation deadline is before the 1st of the month; if you cancel after the 1st, you are still charged for that month.

Your consumer rights and what they mean for you

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you rights to accurate billing, transparent terms, and fair cancellation practices. Understanding these rights is your strongest tool when dealing with subscription disputes.

What the consumer act of the philippines protects you from

Republic Act No. 7394 requires that all service providers, including Truecoach, must act in good faith, provide clear contract terms, and not engage in unfair or deceptive practices. If Truecoach charges you after you have successfully canceled, or if the cancellation process is deliberately obscured, you have grounds to dispute the charge and request a refund through your payment provider or the Bangko Sentral ng Pilipinas (BSP).

The law also protects you if Truecoach fails to honor a cancellation request or continues billing after you have asked to stop. You can file a complaint with the Department of Trade and Industry (DTI) if the company refuses to refund charges or cancellation disputes. Stopee has helped thousands of Philippine consumers navigate these rights and recover unauthorized charges.

Your right to cancel and demand proof

You have the right to cancel your Truecoach subscription at any time. The company is legally required to stop billing you once you have successfully submitted a cancellation request. If Truecoach continues to charge you after you cancel, you can dispute the charges with your bank or payment provider as unauthorized transactions. Always keep screenshots of your cancellation confirmation for your records.

How to cancel truecoach on the web dashboard

The official cancellation method is through the Truecoach web dashboard, and it takes less than 5 minutes if you know exactly where to look.

Step-by-step cancellation on the website

1. Open your web browser and go to truecoach.co
   • Log in with your email and password
   • If you are already logged in, skip to step 2
2. Click on your account menu in the top right corner
   • Look for a profile icon or your initials
   • Select "Account" or "Settings" from the dropdown
3. Navigate to the Billing or Plan section
   • You should see your current subscription tier (Starter, Standard, or Pro)
   • Look for a button labeled "Cancel" or "Manage Subscription"
4. Click the Cancel button
   • Truecoach may ask you why you are canceling; you can skip this or provide feedback
   • Confirm your cancellation when prompted
5. Take a screenshot of the cancellation confirmation page
   • Save the screenshot as proof in case you are billed again
   • Write down the date and time of cancellation
6. Check your email for a cancellation confirmation
   • Truecoach should send a confirmation email to your registered address
   • If you don't receive one within 2 hours, contact support@truecoach.co

What happens after you click cancel

Once you submit a cancellation request, Truecoach stops charging you at the end of your current billing cycle. If you cancel before the 1st of the month, your account access ends on the last day of that month and you are not charged again. If you cancel on or after the 1st, you are charged once more and your access ends on the last day of the following month.

Pro tip: Always cancel in the last week of the month to avoid any confusion about billing cycles. This gives you a clear window before the 1st when the system processes renewals.

Canceling through the app store or google play

If you subscribed to Truecoach through your phone's app store rather than the website, you must cancel through that platform, not through the Truecoach dashboard. Many users miss this step and end up paying twice.

Cancel an iOS subscription through the app store

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
   • You will see all active subscriptions on your Apple account
   • Find "Truecoach" in the list
4. Tap on Truecoach
5. Select "Cancel Subscription"
   • Apple may offer a discount to keep the subscription; you can ignore this
   • Confirm the cancellation
6. Verify the status changes to "Expired"
   • Take a screenshot as proof

Cancel an android subscription through google play

1. Open the Google Play app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
   • You will see all active subscriptions on your Google account
4. Find and tap "Truecoach"
5. Select "Cancel subscription"
   • Google Play may ask why you are leaving; provide feedback if you wish
   • Confirm the cancellation
6. Check that the status changes to "Canceled"
   • Screenshot the confirmation page

Warning: If you downloaded Truecoach from the app store but originally signed up on the website, you may have two separate subscriptions running. Check both the app store and the Truecoach dashboard to make sure you cancel both.

What to do after you cancel truecoach

Canceling your subscription is only half the battle. You need to protect yourself from surprise charges and understand what happens to your data after access ends.

Verify the cancellation went through

Many users cancel but still get billed because the system did not process the request. Within 24 hours of canceling, check the following:

• Log back into your Truecoach account and confirm the plan shows "Canceled" or "No Active Subscription"
• Check your email for a cancellation confirmation from support@truecoach.co
• If your subscription renewed on the 1st of the month after you canceled, contact support immediately with screenshots of your cancellation request

If Truecoach charged you after cancellation, do not wait. File a dispute with your bank or payment provider within 30 days of the unauthorized charge. You have the right to request a refund of charges incurred after your cancellation date.

Data and account access after cancellation

Truecoach does not clearly publish what happens to your workout history, client programs, or progress data after you cancel. To be safe, export or save any important information before your access ends:

• Download your workout programs as PDFs or text files if possible
• Take screenshots of your progress tracking and personal records
• Save any custom notes or coaching messages from your trainer
• If you are a coach, back up your client contact information and program records

Contact Truecoach at support@truecoach.co if you need help exporting your data before your access ends. Give yourself at least one week before cancellation to complete this step.

Refund policy and how to dispute charges

Truecoach operates on a no-refund model for completed billing cycles, but this does not mean you have no options if you are charged unfairly.

When truecoach will refund you

According to the Truecoach terms of service, monthly subscription charges are non-refundable once the billing cycle has completed. However, you may be eligible for a refund in these situations:

• You cancel before the 1st of the month and are still charged for that month (billing error)
• You cancel but Truecoach continues to bill you after your subscription ended (unauthorized charge)
• You subscribed by mistake or were charged twice through different platforms (duplicate subscription)
• Your cancellation request was submitted but not processed by Truecoach (system failure)

In any of these cases, email support@truecoach.co with screenshots of your cancellation request and the unauthorized charges. Keep your message clear and factual: explain what happened, when it happened, and what refund you are requesting. Expect a response within 5 to 10 business days.

Dispute a charge through your bank or payment provider

If Truecoach does not refund you within 14 days, you can dispute the charge directly with your bank, credit card company, or e-wallet provider. Here is how:

1. Log into your bank or payment provider's app or website
2. Find the Truecoach transaction in your statement
3. Look for a "Dispute" or "Report Unauthorized" option
   • Different banks label this differently (some call it "Challenge a Transaction" or "Submit a Claim")
4. Select the transaction and explain that you canceled your subscription but were still charged
5. Attach screenshots of your cancellation confirmation as evidence
   • Include the date you canceled and the date you were charged
   • Include the email confirmation from Truecoach if you have it
6. Submit the dispute
   • Your bank will investigate and usually refund the charge within 10 to 30 days

Your bank or payment provider is legally required to investigate your claim. Under the Consumer Act of the Philippines, unauthorized charges are your bank's liability to resolve, and you should not be out of pocket while the dispute is pending.

Common mistakes people make when canceling truecoach

Most cancellation frustrations happen not because the process is broken, but because users skip a critical step or misunderstand the timing. Here are the traps to avoid.

Canceling after the 1st of the month

The single most common mistake is canceling on or after the 1st of the month and expecting no further charges. Truecoach renews all subscriptions on the 1st, so if you cancel after that date, you are liable for that month's full charge. Your deadline is the last day of the previous month.

Pro tip: Set a phone reminder for the 25th of each month that says "Cancel Truecoach before the 1st if you want to stop." This gives you a one-week warning and prevents accidental charges.

Canceling in the app but not on the web dashboard

If you subscribed on the Truecoach website but try to cancel only through the app, the website subscription keeps renewing. Conversely, if you subscribed through the App Store or Google Play but cancel only in the Truecoach dashboard, the app store subscription keeps charging you. Always check both locations.

Forgetting to take a screenshot

If you are billed after canceling and have no proof that you submitted the cancellation, Truecoach can claim the cancellation never went through. Screenshots are your evidence. Take them every time and save them in a dedicated folder on your phone or computer.

Not checking for a confirmation email

Truecoach should send a confirmation email to support@truecoach.co within 2 hours of cancellation. If you don't receive one, your cancellation may not have processed. Contact support immediately and ask them to confirm the cancellation status on their end. Do not assume silence means the cancellation went through.

Should you keep or cancel truecoach

Before you cancel, consider whether Truecoach is actually worth the cost and whether there are better options for your fitness goals.

Reasons to keep truecoach

• Your personal trainer uses it and designs all your workouts through the platform
• You value one-on-one coach feedback and custom programming over generic workout apps
• You need a way to track progress, receive updates, and stay accountable to your coach
• You are a coach yourself and use Truecoach to manage multiple clients

Reasons to cancel truecoach

• You no longer work with the coach who signed you up
• You can afford a dedicated personal trainer instead and want more frequent interaction
• You prefer a cheaper all-in-one fitness app like MyFitnessPal or StrongApp
• You are managing your own workouts and don't need coach input anymore
• Monthly charges are eating into your budget and you can use free YouTube workouts instead

If you decide to cancel, Stopee can help you understand your options and make sure you do not lose money in the process. Stopee has helped thousands of consumers cancel subscriptions without paying unexpected fees or dealing with confusing refund processes.

Checklist before you cancel truecoach

How stopee can help you stay protected

Canceling Truecoach is straightforward once you know the steps, but the process reveals a bigger truth: subscription platforms are designed to make canceling harder than signing up, and charges happen faster than refunds. That is why Stopee exists.

Stopee is a consumer advocacy platform that helps you understand your subscription rights, cancel services without getting trapped, and recover money lost to unauthorized charges. Whether you are dealing with Truecoach, a gym membership, a streaming service, or any other recurring charge, Stopee walks you through the process step by step and connects you with the right consumer protection authorities when companies refuse to cooperate.

Thousands of Filipino consumers have used Stopee to avoid surprise charges, dispute unfair billing practices, and take back control of their subscriptions. Your money is yours, and you deserve clarity on what you are paying for and why.

Contact information for truecoach support and escalation

If you have tried to cancel Truecoach and the company refuses to process your request or continues billing you after cancellation, use these contacts to escalate your complaint.

Direct contact with truecoach

Email: support@truecoach.co

Headquarters address: 1825 33rd St Ste 150, Boulder, CO 80301, United States

Website: truecoach.co

Response time: 5 to 10 business days (no guaranteed support hours or live chat available)

Escalate to philippine consumer protection authorities

If Truecoach does not respond to your cancellation or refund request within 14 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group:

Website: dti.gov.ph

You can also dispute unauthorized charges with your bank or payment provider under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to refuse charges for services you did not authorize.

Stopee has helped thousands of consumers in the Philippines navigate these exact situations and recover their money. Start with Stopee to understand your rights, and use these official contacts if you need to escalate beyond email.