Manage Eventbrite

How to cancel your eventbrite account and reclaim your money in ireland

What eventbrite is and why you might want to cancel

Eventbrite is a global ticketing and event management platform that lets organisers publish, promote and sell tickets for live and virtual events. If you are an event organiser, Eventbrite provides tools for ticket creation, payment processing, marketing and basic analytics. If you are a ticket buyer, Eventbrite acts as your marketplace to purchase and manage event tickets.

The platform charges per-ticket fees for paid events and offers optional Pro subscription tiers that increase your daily email sending limits and support access. Many users in Ireland find themselves wanting to cancel either a subscription tier, a ticket purchase or their entire account for reasons ranging from unused marketing tools to unresolved refund disputes or event cancellations.

Whatever your reason, Stopee is here to guide you through the process with clarity and confidence.

Common reasons to cancel your eventbrite account

You may want to cancel if you have stopped organising events and no longer need the Pro subscription features. Ticket buyers often seek cancellations when an event is postponed or cancelled and they want a refund. Organisers sometimes want to close their account entirely after moving to a competing platform or ceasing event activity.

Stopee recognises that each situation is different, which is why we focus on giving you the precise steps you need to take control of your cancellation and protect your rights.

Why this guide matters for irish consumers

Ireland's Consumer Rights Act 2015 and distance selling regulations give you statutory protections when cancelling online services and ticket purchases. If Eventbrite fails to honour your cancellation request or delays a refund without good reason, you have escalation options through the Competition and Consumer Protection Commission (CCPC). This guide walks you through the cancellation process and flags your consumer rights at every stage.

Eventbrite subscription plans and pricing in ireland

Understanding Eventbrite's pricing structure helps you decide whether cancelling a subscription makes financial sense.

Current pro subscription tiers

Eventbrite offers three main Pro subscription levels in Ireland, each increasing your daily email send capacity and marketing tools. Below is a breakdown of typical monthly pricing you can expect:

Additional fees you should know about

Beyond subscriptions, Eventbrite charges per-ticket service fees for each paid ticket sold. These fees typically range between 2-3% of the ticket price plus a fixed amount per transaction, depending on your pricing model. Payment processing fees apply on top of this. When you cancel a ticket purchase or event, these fees may factor into any refund calculation.

Stopee advises you to review your billing statement before cancelling so you understand exactly which fees have been charged and whether you are eligible for a refund under Eventbrite's policy.

Your consumer rights under irish law

Before you cancel, you should know what protections Irish law gives you.

Distance selling and cooling-off rights

If you purchased a ticket through Eventbrite online, Ireland's Distance Selling Regulations grant you a 14-day cooling-off period from the date of purchase. During this period, you can cancel your ticket purchase and request a refund without giving a reason, unless the event has already taken place or the organiser has a specific cancellation policy that restricts this right.

This is a statutory right. If Eventbrite or the organiser refuses to honour it, you can escalate your complaint to the CCPC.

Consumer rights act 2015 protections

The Consumer Rights Act 2015 requires that any digital service-including Eventbrite's platform-must be provided with reasonable care and skill. If you cancel a subscription because the service does not meet this standard (for example, persistent bugs that prevent ticket sales), you may have grounds for a partial refund or cancellation without penalty.

Additionally, Irish consumer law requires that cancellation processes must be as simple as the sign-up process. If Eventbrite makes cancellation unnecessarily difficult or unclear, this breaches that obligation.

Escalation to the competition and consumer protection commission

If Eventbrite refuses your cancellation request or withholds a refund unfairly, you can lodge a complaint with the CCPC at www.ccpc.ie. The CCPC investigates breaches of consumer law and can take enforcement action. Keep all correspondence with Eventbrite as evidence.

How to cancel your eventbrite subscription

If you want to stop paying for a Pro subscription, follow these steps to cancel directly through your account.

Cancelling through your eventbrite account online

1. Log in to your Eventbrite account at eventbrite.com
   • Use the email address and password associated with your organiser account
   • If you have forgotten your password, use the "Forgot password" link to reset it
2. Navigate to your account settings
   • Click your profile icon in the top right corner
   • Select "Account settings" or "Billing" from the dropdown menu
3. Find your subscription or billing section
   • Look for "Subscription" or "Manage subscription" in your account menu
   • You should see your current Pro plan listed with the billing date
4. Click "Cancel subscription" or "Downgrade plan"
   • Eventbrite will ask you to confirm the cancellation
   • You may be offered a discounted rate to stay; you can ignore this
5. Confirm your cancellation
   • Read the confirmation message carefully
   • Check whether you will be charged for the current billing period
   • Click the final "Confirm cancellation" button
6. Save your confirmation email
   • Eventbrite will send you a cancellation confirmation email
   • Screenshot or download this email for your records

Pro tip: Cancel at least 3 days before your next billing date to avoid being charged for the next month. Most platforms charge at the start of each billing cycle, so timing your cancellation is key.

Cancelling a ticket purchase or event booking

If you bought a ticket as an attendee and want to cancel that purchase (rather than cancel a subscription), the process differs:

1. Log in to your Eventbrite account or use your email address to access your tickets
   • Go to "My tickets" or "Orders" in your account
   • Find the specific event ticket you want to cancel
2. Look for a "Request a refund" or "Cancel ticket" link on the ticket details page
   • Not all events allow cancellations; this depends on the organiser's policy
   • If no cancellation link appears, the organiser has locked refunds
3. Select your cancellation reason from the dropdown menu
   • Eventbrite may ask why you want to cancel (illness, scheduling conflict, etc.)
   • Choose the reason that best matches your situation
4. Submit your request
   • Click "Submit cancellation request" or similar confirmation button
   • Wait for Eventbrite or the organiser to review and approve your request
5. Check your email for approval or denial
   • You will receive notification of the outcome within 5-10 business days
   • If approved, refunds are typically processed to your original payment method within 7-14 days

Warning: If the event has already occurred or the organiser's policy prohibits refunds, Eventbrite may deny your request. In this case, you can escalate under the Consumer Rights Act 2015 if you believe the refusal is unfair.

How to cancel your entire eventbrite account

If you want to delete your entire account, not just cancel a subscription, the process is more involved.

Contacting eventbrite support to request full account deletion

Eventbrite does not offer a simple "Delete account" button in your settings. Instead, you must contact their support team directly. Here is how:

1. Visit the Eventbrite Help Center
   • Go to help.eventbrite.com or https://www.eventbrite.com/help/en-us/contact-us
   • Search for "delete account" or "close account"
2. Open a support chat or submit a help ticket
   • Click "Contact us" and choose "Chat with support" if available
   • If chat is not available, select "Email support" and fill out the form
   • Use the subject line: "Request to delete my Eventbrite account"
3. In your message, clearly state your request
   • Write: "I request the complete deletion of my Eventbrite organiser account [your account email]. Please confirm the date of deletion and what data will be retained."
   • Include your full name and account email address
4. Wait for a response from Eventbrite support
   • They typically reply within 24-48 hours during business hours
   • They may ask you to confirm your identity or clarify any outstanding events
5. Confirm the deletion request in their reply
   • Eventbrite may require you to respond again to confirm you want to proceed
   • Ensure you have downloaded any data or reports you need before confirming
6. Receive final deletion confirmation
   • Save the email confirming your account has been scheduled for deletion
   • Deletion may take 5-10 business days to process completely

Pro tip: Before requesting full account deletion, export any event data, attendee lists or historical reports you may need. Once deleted, this information cannot be recovered.

Contacting eventbrite by post (formal written notice)

If you want a legally traceable record of your cancellation request, you can send a registered letter to Eventbrite's official address. This is especially useful if you are disputing a charge or seeking a refund that support has denied.

1. Prepare your cancellation letter
   • Write a clear, dated letter stating your request to cancel your account and/or subscription
   • Include your full name, account email address and account ID (if you have it)
   • State the date you want the cancellation to take effect
   • Request written confirmation of cancellation within 10 business days
2. Use registered mail or recorded delivery
   • Send the letter via An Post registered letter or a commercial courier with tracking
   • This creates a dated, traceable record that proves you sent the request
3. Address the letter to:
   • Eventbrite, Inc.
   • 535 Mission Street, 8th Floor
   • San Francisco, California 94105
   • United States
4. Keep a copy and your proof of posting
   • Photograph or scan the letter before you send it
   • Keep the receipt showing the letter was registered and the date sent
5. Follow up if you do not receive confirmation
   • If Eventbrite does not respond within 10 business days, send a follow-up email referencing your registered letter
   • If they still do not respond, you have evidence to escalate to the CCPC

Stopee strongly recommends using registered mail if you are cancelling due to a dispute or if you believe Eventbrite has breached your consumer rights. The evidence trail this creates is invaluable if you need to pursue a complaint later.

Refunds and what to expect after cancellation

Understanding Eventbrite's refund timeline and policy helps you know when your money should arrive.

Refund timelines for ticket purchases

When you cancel a ticket purchase that the organiser approves, Eventbrite processes the refund to your original payment method. You should expect the money to arrive within 7-14 business days, though in some cases it may take up to 30 days depending on your bank or payment provider.

If you used a credit card, the refund appears as a credit on your card statement. If you used PayPal or another digital wallet, the refund goes back to that account. There is no option to receive refunds as Eventbrite credit; they must go to your original payment method.

Subscription cancellation and billing

When you cancel a Pro subscription, Eventbrite will not charge you for the next billing cycle. However, you remain charged for any months or days already billed. For example, if you cancel mid-month, you do not receive a pro-rata refund for the unused portion of that month. You lose access to Pro features immediately upon cancellation, but any paid events you have already published remain live until you manually remove them.

What happens to your events after cancellation

If you cancel your subscription, your published events do not disappear. They remain visible to ticket buyers and you can still sell tickets, but you lose the marketing features and email sending limits included in your Pro plan. Your free tier includes basic event publishing, so your account continues to function at a reduced feature level.

If you delete your entire account, all events associated with that account are removed from the Eventbrite platform and ticket buyers can no longer purchase tickets. This typically takes 5-10 business days to complete.

Disputing a refund if eventbrite withholds your money

In some cases, Eventbrite or the organiser may refuse a refund or delay it beyond the stated timeline. Common reasons include disputes over the organiser's refund policy, suspected fraud or technical payment holds. If this happens to you:

• Contact Eventbrite support again with a follow-up email referencing your original cancellation request and the ticket confirmation number
• Ask for a specific reason in writing for why the refund has been denied or delayed
• Request a manager review if support does not provide a satisfactory answer
• If the refund has been delayed more than 30 days, escalate to the CCPC with copies of all correspondence
• Consider disputing the charge with your bank or credit card provider if Eventbrite will not cooperate

Stopee advises you to keep every email exchange and confirmation number. This evidence is critical if you need to escalate to your bank or a consumer regulator.

Common mistakes to avoid when cancelling eventbrite

It is easy to trip up during the cancellation process, and mistakes can delay your refund or lock you into unwanted charges.

Cancelling the wrong thing

Many users accidentally cancel a single ticket event instead of their subscription, or delete their account when they only meant to downgrade their plan. Before you click confirm on any cancellation, double-check exactly what you are cancelling. Is it a subscription, a ticket purchase, a specific event or the entire account? Stopee recommends you take a screenshot before confirming so you can reference what you intended to cancel if there is any dispute later.

Missing the cooling-off deadline

Under Irish distance selling law, you have 14 days from purchase to cancel a ticket with automatic refund rights. After this period, refund eligibility depends on the organiser's policy. If you wait until day 15 or later to request a cancellation, the organiser can deny it and you lose your statutory cooling-off protection. Mark your calendar for the 14-day deadline from the date you purchased your ticket.

Not keeping confirmation records

After you submit a cancellation request, Eventbrite should send you a confirmation email. Many users delete this email or overlook it. If a dispute arises three months later, you will need this email to prove you cancelled and when. Save every Eventbrite email to a dedicated folder on your computer and print important confirmations as backup.

Assuming the refund will arrive automatically

Some users approve a cancellation and assume the money will arrive without checking on it. Refunds do not always arrive on schedule. After 14 business days with no refund, send a follow-up email to Eventbrite support asking for a status update and a specific expected delivery date. This follow-up often triggers faster processing.

Trying to cancel via social media or chat

Eventbrite support on Twitter or Facebook may not have the authority to process cancellations or refunds. For anything beyond a quick question, always use the official support channel at help.eventbrite.com or email orders@eventbrite.com. This ensures your request is formally logged and you receive a paper trail.

What happens after you cancel

Cancellation does not end the moment you click confirm. You have responsibilities and actions to monitor in the days and weeks that follow.

Monitoring your account post-cancellation

After you cancel a subscription, log back into your account within 3-5 days to confirm that the cancellation took effect. Check that you are no longer seeing a "Renew now" prompt or upcoming charge. If your account still shows an active subscription, contact support immediately to escalate the issue.

If you cancelled a ticket purchase, check your order history to see if it now shows "Refund approved" or similar status. This confirms your refund is in the processing queue.

Tracking your refund

Once your cancellation is approved, start watching your bank account or payment method. Refunds from Eventbrite appear with a transaction description like "EVENTBRITE REFUND" followed by the event name or order reference. If you do not see the refund within 14 business days, contact your bank to confirm it has not been lost in processing.

Unsubscribing from eventbrite emails

Cancelling your account or subscription does not automatically stop marketing emails from Eventbrite. You will receive emails about new event recommendations or special offers. At the bottom of any Eventbrite email, you will find an "Unsubscribe" link. Click it to remove yourself from all marketing communications. This is optional but tidies up your inbox if you no longer want to hear from them.

What data eventbrite retains after you delete your account

When you request full account deletion, Eventbrite typically retains certain data for legal or financial reasons. They may keep records of your transactions, invoices and payment history for up to 7 years to comply with Irish tax law. Your personal contact information and event data are normally deleted within 30 days. Ask Eventbrite's support team to clarify their data retention policy in their deletion confirmation email.

Comparison: should you keep or cancel your eventbrite subscription

Before you commit to cancellation, run a quick cost-benefit analysis to make sure it is the right decision for your event business.

If most of your answers fall into the left column, keep your subscription. If they align with the right column, proceed with cancellation. Stopee helps you make this decision with confidence because we understand that subscription costs add up quickly, and only you know whether your plan delivers value.

Real customer experiences and common problems reported in ireland

Irish users of Eventbrite have reported recurring cancellation and refund issues worth knowing about before you start your cancellation request.

Delayed refunds and unresolved disputes

Multiple users on Irish consumer forums and review sites report that Eventbrite refunds sometimes take longer than the stated 7-14 days, stretching to 30-45 days without explanation. Some organisers have also reported delays processing payouts from ticket sales. These delays are often blamed on payment processor backlogs or fraud verification holds, but users say Eventbrite support does not always explain why or provide a concrete resolution date.

Organiser refund policies that limit buyer protections

Some organisers set non-refundable or partially refundable ticket policies, even for cancelled or postponed events. Irish ticket buyers have complained that Eventbrite enforces these organiser policies strictly, even where they may breach the Consumer Rights Act 2015. If an organiser cancels an event due to unforeseen circumstances, for example, you should have a statutory right to a refund regardless of the organiser's policy. If Eventbrite denies your refund citing the organiser's policy, you can escalate this to the CCPC as a breach of consumer rights.

Difficulty reaching support and account deletion delays

Users also report that Eventbrite support response times can stretch beyond 48 hours, especially for complex cases like full account deletions or disputed charges. Some users have waited 3-4 weeks for confirmation that their account was deleted. If you experience this, send a follow-up email and reference your original support ticket number. If no response arrives within 5 business days, escalate to the CCPC with a copy of your support request.

Charges continuing after cancellation

A smaller but consistent group of users report being charged for a subscription month after they believe they cancelled. This usually happens if the cancellation did not process correctly or if the user cancelled the wrong thing (for example, a single event instead of the subscription). Always check your next billing date before you cancel, and verify within 3-5 days that no new charge has appeared.

Key traps and dark patterns in eventbrite's cancellation process

Eventbrite uses several subtle design choices that make cancellation harder than it needs to be. Knowing these helps you avoid them.

The "upgrade" offer on cancellation pages

When you try to cancel a Pro subscription, Eventbrite often presents a discount or "upgrade at half price" offer on the next page. This is a friction tactic designed to make you reconsider. Ignore it. Click "No, cancel anyway" or the equivalent button. Do not let a discount prompt derail you if you have decided to cancel.

Hiding the account deletion option

Unlike subscription cancellation, Eventbrite does not offer a visible "Delete account" button in your settings menu. You must contact support to request it. This hidden process reduces the number of people who follow through with account deletion. Stopee ensures you know the exact steps (contact support, request deletion in writing) so this design pattern does not slow you down.

Cancellation confirmation buried in account settings

After you cancel, your confirmation may be delivered only as an email, not shown visibly on the website. Some users miss the confirmation email and later wonder if they actually cancelled. Always check your email inbox (and spam folder) for the confirmation. If you do not receive one within 24 hours, resend your cancellation request or contact support to confirm it went through.

Refund policies that vary by event organiser

Eventbrite allows each organiser to set their own refund policy. This means your cancellation rights depend on who organised the event, not on Eventbrite's own policy. Always check the organiser's refund terms before you buy. If an organiser's policy conflicts with Irish consumer law (for example, refusing refunds for a cancelled event), you can override it and escalate to the CCPC. Do not assume an organiser's "no refund" policy is legally binding if the event does not happen as advertised.

Final checklist before and after you cancel

Use this checklist to stay organised and avoid missing critical steps.

Before you cancel

• Record your Eventbrite account email and password in a secure location
• Take screenshots of your account billing page showing the current subscription or charge
• Note the date of your last and next billing cycle
• Check whether you are within the 14-day cooling-off period for any ticket purchases (if applicable)
• Export or download any event data, attendee lists or analytics you need to keep
• Confirm the exact thing you want to cancel (subscription, specific ticket, or entire account)

During cancellation

• Do not accept any discount or upgrade offers; stay focused on cancelling
• Take a screenshot of the final cancellation confirmation page
• Note the date and time you submitted the cancellation request
• Copy the confirmation reference number or ticket ID if one appears

After you cancel

• Save the cancellation confirmation email to a dedicated folder; do not delete it
• Log into your account within 3-5 days to confirm the cancellation took effect
• Check that no new charges appear on your bank statement by the next billing date
• Monitor for your refund; if none arrives within 14 business days, contact your bank and Eventbrite support
• Unsubscribe from Eventbrite marketing emails using the link at the bottom of any newsletter
• If a dispute arises, send a follow-up email to support referencing your original cancellation date and confirmation number

Getting help: contact information and next steps

If Eventbrite does not honour your cancellation or refund request, you have clear escalation paths.

Eventbrite customer support contacts

Use these official channels to submit cancellation requests and refund disputes:

• Online support: https://www.eventbrite.com/help/en-us/contact-us or help.eventbrite.com
• Email: orders@eventbrite.com (for refund and payment queries)
• Phone: 1-877-620-9578 (available during US business hours; note the time difference from Ireland)

When you contact them, provide your account email, the order or event ID, and a clear description of what you want to cancel and why. Keep copies of all correspondence.

Escalating to the competition and consumer protection commission

If Eventbrite refuses your cancellation or refund and you believe they have breached Irish consumer law, lodge a formal complaint with the CCPC:

• Website: www.ccpc.ie
• Address: Competition and Consumer Protection Commission, 4 Shelbourne Street, Dublin 2, D02 AF65, Ireland
• Phone: 01 402 5555

Include copies of your cancellation request, all emails from Eventbrite, and evidence of the refund delay or denial. The CCPC will investigate and can take enforcement action if Eventbrite has breached the Consumer Rights Act 2015 or Distance Selling Regulations.

Disputing charges with your bank

As a last resort, if Eventbrite charged you after you cancelled or refused to refund a cancelled ticket, you can dispute the charge with your bank or credit card provider. Most banks allow you to dispute charges within 60-120 days of the transaction. You will need to provide evidence of your cancellation request and Eventbrite's refusal. Your bank can force Eventbrite to refund the disputed amount while the investigation proceeds.

Summary: cancel eventbrite with confidence

Cancelling your Eventbrite subscription or account does not have to be stressful or complicated. Whether you want to cancel a Pro subscription, request a refund on a ticket, or delete your entire account, this guide has given you the exact steps, the legal protections that apply in Ireland and the escalation options if things go wrong.

Remember that Irish consumer law is on your side. You have a 14-day cooling-off right for distance purchases, a right to cancellation as simple as sign-up and statutory protection if a digital service does not meet reasonable standards. If Eventbrite drags its feet, the CCPC is your enforcement lever.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by breaking down the process into clear, actionable steps and flagging consumer rights at every turn. Use this guide, keep your confirmation emails, and do not hesitate to escalate to the CCPC if Eventbrite does not cooperate. Your cancellation will succeed.