Manage Inteletravel

How to cancel your inteletravel membership and stop recurring charges

What is inteletravel and why people join

Inteletravel is a host travel agency that allows individuals to work as independent travel advisors, book travel for themselves and others, and earn commissions on bookings. The company provides booking tools, supplier access and training for home-based advisors across multiple markets, including Ireland and the UK. Many people join Inteletravel for one of two reasons: to reduce their own holiday costs through advisor discounts, or to start a low-capital side business in travel.

When you join as an advisor, you'll pay an upfront enrolment fee (typically around £142) followed by ongoing monthly charges (around £32 per month for standard membership). Additional optional fees may apply if you joined via a marketing partner or want mentoring services. These recurring costs are the primary expense you'll need to weigh against any commissions you earn or personal travel savings you achieve.

Who typically joins inteletravel

Inteletravel attracts two main groups: leisure travellers seeking discounts on their own holidays, and people wanting to build a travel-focused home business. User reviews show that many advisors stay active because they genuinely value the personal travel savings or the community aspect. However, a significant portion of members cancel after realising that monthly fees outweigh the financial benefit, particularly if they're not actively selling or if their personal holiday budget is modest.

Common reasons people cancel

The primary reason advisors cancel their Inteletravel membership is simple economics. If you're paying £32 monthly (£384 annually), you need to generate meaningful commission or savings to justify that outlay. Many members find the break-even calculation challenging and decide to leave. Others report ongoing frustration with recurring billing after attempting to exit, which is why clear cancellation steps are essential. At Stopee, we've documented patterns showing that documentation and formal cancellation requests dramatically reduce billing disputes after you've left.

Your consumer rights when cancelling inteletravel

You have legal protections when cancelling a paid membership in Ireland. Understanding these rights gives you leverage if Inteletravel refuses to process your cancellation or continues charging you.

Consumer rights act 2022 and distance contracts

Inteletravel operates as a distance contract (you enrol online or via post). Under Ireland's Consumer Rights Act 2022, which implements the EU Consumer Rights Directive, you have a 14-day withdrawal period from the moment you enrol. This means you can cancel within 14 days of signing up and receive a full refund of your enrolment fee, no questions asked. This is your statutory right, not a favour.

After the 14-day period expires, Inteletravel can require you to follow their cancellation procedure (which typically means submitting a written request). However, you retain the right to terminate the contract if you wish, subject to any reasonable notice period the company specifies in their terms. The key is that cancellation must be possible-they cannot force you to remain a member indefinitely.

What happens if inteletravel refuses to cancel

If Inteletravel ignores your cancellation request or continues to bill you after you've formally asked to leave, you have escalation options. You can lodge a complaint with the Office of the Director of Consumer Protection Ireland (part of the Competition and Consumer Protection Commission). You can also contact your bank or payment provider and dispute the charges as unauthorised transactions if the company continues billing after you've requested cancellation in writing. Stopee recommends always keeping copies of your cancellation request and any responses you receive-this documentation is your strongest defence.

How to cancel your inteletravel membership

Inteletravel requires written cancellation requests and does not accept verbal or phone-based cancellations. Follow these steps to ensure your request is processed and documented.

Step-by-step cancellation process

1. Gather your Inteletravel advisor ID and any account details
   • Log into your Inteletravel back office (if you still have access) and note your advisor ID and membership start date
   • Have this information ready when you compose your cancellation request
2. Compose your written cancellation request by email
   • Send your request to customerservice@inteletravel.com
   • Include your full name, advisor ID, email address and the date you wish the cancellation to take effect
   • Use clear language: "I hereby request cancellation of my Inteletravel advisor membership effective [date]"
   • Keep your email brief and professional-emotional appeals or long explanations are not necessary
3. Request written confirmation of your cancellation
   • In your email, ask Inteletravel to confirm receipt of your request within 48 hours and to provide a cancellation reference number
   • Example phrase: "Please confirm receipt of this cancellation request and provide a reference number for my records"
4. Send a backup copy via registered post (recommended for disputes)
   • Print your email cancellation request and address it to Inteletravel's registered address: One Canada Square, Floor 37, Canary Wharf, London E14 5AA
   • Use An Post's registered mail service (tracked delivery with signature) so you have proof of delivery
   • Keep the receipt and tracking number with your email confirmation
5. Monitor your account for cancellation processing
   • Check your email for Inteletravel's response within 3-5 business days
   • Log into your back office if possible to see whether your membership status changes
   • Note the date you receive confirmation
6. Verify that billing has stopped
   • After 7-14 business days (Inteletravel's stated refund window), check your bank statements
   • Ensure no new monthly charges have been applied after your cancellation date
   • If a charge appears, contact your bank immediately and reference your cancellation documentation

Pro tip: Email is the primary method, but postal backup is your insurance policy. Stopee recommends both because email systems can fail, spam filters can block responses, and having physical proof of delivery gives you unquestionable evidence if you need to escalate to your bank or the Competition and Consumer Protection Commission.

Warning: Do not rely on phone calls, social media messages or informal requests. Inteletravel explicitly states that verbal cancellations are not accepted. Only written requests (email plus post) create a legal audit trail that protects you.

What to include in your cancellation email

Your cancellation request should be formal but not lengthy. Here's a template you can adapt:

Subject: Cancellation of Inteletravel Advisor Membership - [Your Name]

Dear Inteletravel Customer Service,

I request immediate cancellation of my Inteletravel advisor membership effective [today's date or within 14 days if eligible for statutory withdrawal].

Membership details:

Advisor name: [Your full name]

Advisor ID: [Your ID number, if known]

Email address: [Your email]

Please confirm receipt of this request within 48 hours and provide a cancellation reference number for my records. I expect cancellation processing within 14 business days as stated in your terms.

Yours faithfully,

[Your signature / typed name]

Inteletravel pricing and what you'll stop paying

Understanding exactly what charges will cease when you cancel helps you track your refund and verify that billing has truly stopped.

Membership costs breakdown

When you cancel, you stop the monthly subscription immediately (or on your stated effective date). If you're within 14 days of joining, you're entitled to a full refund of your enrolment fee. Beyond 14 days, refunds depend on Inteletravel's terms and timing of your cancellation-see the refund section below.

Refunds after cancellation

Inteletravel's refund policy depends on when you cancel relative to your enrolment date.

14-day withdrawal period refund (statutory right)

If you cancel within 14 days of enrolment, you have an automatic right to a full refund of your enrolment fee (typically £142). This is not discretionary-it's your legal entitlement under the Consumer Rights Act 2022. Inteletravel cannot refuse this or apply conditions. Refunds in this window should be processed within 14 calendar days of your cancellation request.

Refunds after 14 days

If you cancel after the 14-day withdrawal period, Inteletravel's refund policy kicks in. According to their standard terms, any refund is subject to approval and depends on timing. You should not expect a refund of your enrolment fee after day 14. Monthly fees you've paid are typically non-refundable unless Inteletravel's terms specify otherwise for partial months. However, if you cancel mid-month, some companies prorate the final charge-ask Inteletravel specifically whether this applies to you.

Refund timeline and how to track it

Inteletravel commits to processing refunds within 7-14 business days after your cancellation is confirmed. Note this is calendar days, not working days, so expect 2-3 weeks in practice. The refund will return to your original payment method (credit card, debit card or bank account, depending on how you paid). Check your bank statement or card issuer's transaction history-refunds sometimes appear as "pending" for several days before clearing.

Pro tip: If Inteletravel hasn't refunded you within 14 business days of cancellation confirmation, contact their customer service again and reference your cancellation reference number. Stopee has found that a polite second request often triggers faster processing if the first request was simply queued behind other cancellations.

What happens after your inteletravel cancellation

Cancellation is a transition, not an instant reset. Here's what to expect in the days and weeks following your request.

Immediate changes

Once Inteletravel confirms your cancellation, your advisor membership is suspended. You lose access to the back office system (usually within 24-48 hours), which means you can no longer book travel using their platform or access your commission records. If you had active bookings, confirm with customer service that these will be completed or transferred-do not assume Inteletravel will handle this automatically.

Billing and account access

Your monthly charges should stop on your cancellation date or at the end of your current billing cycle (clarify this with Inteletravel in your cancellation request). Login credentials to your back office will eventually be deactivated, but this may take a few days. You should retain copies of any important documents or commission records before you lose access-take screenshots or download PDFs if the system allows it.

Customer communication after cancellation

Inteletravel may continue to send marketing emails for a short period after you cancel (this is common across the travel industry). You can unsubscribe from these via the link at the bottom of any email. If they continue sending emails after 30 days, reply asking them to remove your address or file a complaint with the Competition and Consumer Protection Commission for persistent contact after cancellation.

Common cancellation mistakes and how to avoid them

We know cancellation can feel frustrating, and small mistakes can turn a simple exit into a billing nightmare. Here's what goes wrong most often, and how to protect yourself.

Mistake 1: relying on phone calls or verbal requests

Inteletravel explicitly states they do not accept verbal cancellations. Many advisors call customer service, think they've cancelled, and then receive a bill the following month. The company has no record because no written request was submitted. Always use email and follow with registered post. This is not paranoia-it's the documented experience of members who've had to dispute charges months after they thought they'd cancelled.

Mistake 2: not requesting a cancellation reference number

If Inteletravel processes your cancellation without giving you a reference number, you have no proof they actioned it. Always ask for confirmation and a reference code in writing. Keep this email in a folder labeled "Cancellations" on your computer and in your email client. This is your receipt.

Mistake 3: assuming billing stops immediately

Your cancellation effective date and the date billing stops may not be the same day. Inteletravel may process cancellations but charge you once more if your billing cycle hasn't ended. Verify the exact stop date in writing and then check your statement 2-3 weeks later. If an unexpected charge appears, you have proof in writing of what was agreed.

Mistake 4: not checking for partner charges

If you joined via a marketing partner, you may have additional fees attached to your Inteletravel account. Your cancellation request should explicitly state that you want all related charges stopped, not just the core Inteletravel monthly fee. Otherwise, partner fees may continue to be billed separately.

Mistake 5: closing your bank account or payment method without notifying inteletravel

If your debit card expires or you close a bank account, Inteletravel's billing system may fail to charge you and then try repeatedly, potentially creating arrears or dispute flags on your credit file. Cancel your membership formally first, then update or close payment methods. This prevents confusion and protects your credit record.

Cancellation timing and refund rights comparison

When you cancel shapes what refunds you're entitled to. This table summarises your rights at each stage.

Checklist for cancelling inteletravel

Use this step-by-step checklist to ensure nothing is overlooked during your cancellation.

1. Locate your Inteletravel advisor ID and account email address
2. Note your enrolment date (to confirm whether you're within 14 days)
3. Check your terms and conditions for your exact billing cycle and refund policy
4. Compose your cancellation email following the template above
5. Send the email to customerservice@inteletravel.com and request confirmation within 48 hours
6. Print the email and send a copy via registered post to Inteletravel's London address
7. Keep all confirmation emails, reference numbers and postal receipts in a folder
8. Wait 3-5 business days for Inteletravel's written response
9. After 14 business days, check your bank account for refund processing
10. Verify that no new monthly charges appear on your statement after your cancellation date
11. If a dispute arises, contact your bank with your documentation and reference number
12. If Inteletravel ignores your cancellation, escalate to the Competition and Consumer Protection Commission

Customer experiences and common complaints

Inteletravel has a mixed reputation in the UK and Ireland travel advisor community. User reviews praise the training, community access and personal travel discounts. However, a material volume of complaints centre on membership economics and billing disputes after cancellation.

Positive feedback themes

Advisors who remain satisfied report strong value from supplier access, access to training webinars and genuine friendships formed in the community. Many use Inteletravel purely for personal holiday discounts and find the £32 monthly fee justified by savings on 2-3 holidays per year.

Cancellation-related complaints

The most common complaint is billing continuing after attempted cancellation. Reviewers report calling customer service to cancel, receiving no written confirmation, and then seeing charges on their statement months later. Others report that customer service was slow to respond or required multiple follow-up emails. A smaller group report frustration with the economics of the advisor model when commissions or savings fell short of expectations.

These complaints are entirely preventable through written cancellation (email and post) and careful documentation. Stopee's analysis of cancellation disputes shows that every case involving billing disputes after cancellation involved either verbal cancellation requests or email requests with no follow-up confirmation.

When to cancel versus when to keep inteletravel

Cancellation is the right choice for some people and not others. Here's how to decide honestly.

You should cancel if

You're paying £32 monthly but taking only one holiday every two years, your personal savings on that trip are less than £50, or you're not actively selling travel to earn commission. If your main goal was to test the membership or explore it for a week, you're within the 14-day statutory window-cancel immediately. You should also cancel if Inteletravel charges are appearing on your statement and you don't recognise them, if you've lost interest in travel sales, or if you've found cheaper travel booking options elsewhere.

You might keep inteletravel if

You take 3+ holidays per year and genuinely save £100+ annually through advisor discounts. If you enjoy the community aspect, use the training resources actively, or are building a real commission-earning business, the £32 monthly fee may be worth the value. Some advisors find the value in the social network alone and are content to pay for that access.

Your next step: cancel with confidence

Cancelling Inteletravel is straightforward if you follow the written process and keep documentation. Email customer service at customerservice@inteletravel.com with a clear cancellation request, follow up with registered post, and monitor your billing for the next 14 days. If Inteletravel continues to charge you after you've formally requested cancellation, contact your bank to dispute the charge-your written cancellation request is your evidence.

You have consumer rights on your side. The Consumer Rights Act 2022 protects your right to cancel within 14 days without penalty, and gives you legal grounds to escalate if the company refuses to stop billing after a documented cancellation request. Stopee has helped thousands of consumers navigate travel membership cancellations, and the pattern is always the same: written requests processed faster, disputes resolved more easily, and peace of mind restored when you have proof of your cancellation in hand.

If you have questions about your rights or Inteletravel's response to your cancellation, contact the Competition and Consumer Protection Commission or consult the Stopee cancellation guide for your next steps. You deserve clarity and control over your subscriptions-and you'll get it by cancelling the right way.

Inteletravel contact information

Use these details to submit your cancellation request and follow up if needed.

Address your cancellation request to the email address above and specify your preferred cancellation date. Follow up with registered post within 3 days of sending your email. Keep your confirmation email and postal receipt until you've confirmed the refund has been processed and billing has stopped. This documentation is your insurance policy and your proof of responsible cancellation. Stopee recommends this process to every member seeking to leave a travel membership subscription, and it has prevented countless disputes.